Reviews

Review Details

• Review fromMichelle S

  Date: 01/22/2024

  1 star
  BEWARE. This dealership will try to con you out of $2800 to buy 3rd party warranty coverage for pre-certified vehicles that come with transferable 10-yr coverage!Before getting into that, let me just say that my experience with ********************* and *****, sales consultants, was fantastic! Very professional, responsive, accommodating, and helpful. I appreciate the time they took in arranging the test drive. And when I finalized the deal the following day, they went out of their way to bring me the vehicle and explain all the bells and whistles. Two very stand up sales associates. If you absolutely have to do business with this dealership, I recommend requesting them in the future.Now for the awful partLets start with ****, the manager. He was extremely rude and dismissive, very off-putting the way he spoke with my husband, who was merely trying to understand the rationale behind the trade in offer we received. Patronizing tone, awful interaction altogether. Why commit to the service industry if youre going to provide that kind of service? Disappointing experience to say the least, surprising from a well renowned brand like ***.And managements poor service wasnt even the worst of it. ***** in Finance, who sold me a certified pre-owned vehicle, advised me that the 10 year warranty was non-transferable. He then proceeded to sell me a 3rd party policy discounted from $4400 to ~$2800. My husband, who was out of town, was furious when he found out. Why? Because as it states on the *** website, certified pre-owned vehicle warranties ARE TRANSFERABLE to the next owner. Do you know what that means?Arapahoe Kia is taking advantage of people, telling them lies and selling them 3rd party coverage on top of the coverage they already have. Can you imagine how many people theyve conned and continue to con? The world is sick enough, you have to take advantage of hard working people too?My advice? Dont buy a car from this dealership. Theyre criminals.

• Review fromKatie V

  Date: 09/21/2023

  1 star
  This dealership is one of the few that still use OFAC as a guise to illegally obtain your credit information, even if you have already obtained outside financing or are paying cash.What the owner of this dealership is doing is conning people into allowing them to make an unnecessary credit inquiry. Hard credit inquiries are 10% of your credit score and can stay on your credit for about 2 years. There is absolutely NO reason for the dealer to run your credit if you have already had the bank approve you for a loan elsewhere. First, he says its an identity check and it protects you and the lien holder. He said, Youre using a lien holder so we have to verify. You would be very happy I would be doing this if someone was here buying a car with your name. This is FALSE and doesnt make any sense at all. I called the lien holder right then and there to confirm. The bank has done their own due diligence to verify my identity, they dont need back-up from the dealership. And how does checking my credit verify who I am? I have a drivers license a literal photo ID.

• Review fromAngel L

  Date: 09/06/2022

  1 star
  Worst service ever. They will take your money and when you have the same issue just shy of a month later they won't do anything to fix the problem except offer a Lyft ride to your destination. Big woop. If you want to loose your money this is the place to go. This problem I have isn't isolated to just my car model, but an entire fleet was recalled for issues.All they'll do is run your car around the block and do a scan for codes. They have zero desire to replicate the issue is a controlled environment where the issues arise. Then they said it's the type of gas I'm using, after they failed to fixed the issue. When running codes a second time they didn't find anything. I suggested they take the car to where my car constantly stalls(a route I frequentely travel) and he(*****) said who's gonna pay for it? **************** the "service manager" can't even keep his head cool when a customer is clearly upset and venting in frustration, because they were stranded on the side of the road overnight. Zero empathy while stressed. Spent another day off at the dealership and nothing was fixed. He used inappropriate language towards me. I wouldn't dream to use or say the things he did. I would be fired if I talked to guests the way he did. Doesn't matter I was upset. I gave them money to fix my car and they got their money and my car still isn't fixed.