Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2023, I tried to change my phone plan which is pay as you go (not monthly , no contract) with Ting Mobile which they refused to do. So because of financial constraints with a job change and delay in my first paycheck I could not pay the current plan and they cut off service (and I canceled on the phone). Now in November, they are trying to charge my card ***** for two months October and November. I have not had service and I owe not one ***** to ting mobile.They don't answer phones and I can't trust them to cancel my account even if I get a hold of them. I can NOT remove my card information on my account online. This is a huge SECURITY BREACH in itself. It only allows you to change the card and to a valid card. SO I AM FORCED TO ONCE AGAIN get a new debit card. I have had two breaches in the last ************************************** companies for that sunken cost. No device (and hence phone number is associated with the account so they are trying to charge me a service they're not providing. Again this is pay as you go. I am not getting service from them and have not authorized it as it is pay as you go. Account details Name *************************** Business name You can specify a business name if you own a registered company. To add a business name, click the link "Edit account details" below.Name of business Email ******************* Primary contact ************ Device settings Take complete control of all devices on your account. Turn features on or off, edit and update settings, move a number to a new device and much more.Activate a device Active devices Nickname DeviceNetworkNumberEdit Edit account details Your account has an outstanding balance of $*****. Update your payment method now to avoid service interruption.Payment method Pre-authorized Credit Card Name on card *************************** Billed to Mastercard ending in 2323 7/2027 Billing address *****************************************************************************

  Customer Answer

  Date: 11/08/2023

  Please tell Ting Mobile 's *********************, I am no long er using Ting Mobile and have not for over a month and to remove my card information and prove it to resolve this issue now since I have spent hours with the awful customer service and dreadful ability to change information and plans and turn off your cards on their prepaid plans. I  had to pay upfront when I got their plan and they would turn off the phone service if it was not prepaid and I had no contract with them  but at this point due to the utterly disappointing response I need ALL canceled. I am paid up and I need  proof you no longer have access to my card and I will just have to live with it .

   

  All I care about is never having to deal with this company Ting Mobile again at this point. 

  Business Response

  Date: 11/08/2023

  November 7, 2023
  
  
  
  *******************************
  ******************************** 306
  **********, ** 29440
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear ******************:
  
  On November 6, 2023, we received your complaint, dated November 4, 2023, filed with the Better Business Bureau.
  
  You disputed the balance associated with your Ting Mobile account. You said you were unable to change your plan, so you canceled your service. You also requested that your debit/credit card information be deleted from our system.
  
  Please note that Ting Mobile is not a prepaid service. Your balance was for service rendered between August 31, 2023, and October 8, 2023,when your number was ported out. As no payment was received for your August 2023 to September 2023 balance, it was added to your September 2023 to October 2023 balance, leading to the $96.88 balance to which you referred.
  
  Our records show that you contacted us on October 1, 2023,regarding a plan change, but you wanted it to take effect immediately. As the agent explained, your plan would take effect on your next billing period or on the 15th of the month. You said you would call us back after thinking about it.
  
  Please note that we must retain some information for legal and recordkeeping purposes. Please visit **************************************** regarding our Privacy Policy (Section 6).
  
  As the balance to which you refer was for service rendered,we are unable to waive it.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************
  
  
  

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20826857
  
  I am rejecting this response because:

  ********************* is lying . This is a prepaid service and I did not get phone service after I canceled. I have always paid as I went and I had to  pay for the service upfront. T-Mobile is a contract service. ********************* is making these dates up. There is no way they let me or would let me have service for two months. Furthermore I called MANY times in the past year to change my service to a plan based on usage and you can't get that plan on their wbsite.

  Their phones and customer service and support doesn't exist. They tell you you can't get chat during business hours and then you call and it would give you a message to call back later or end the call after **** minutes on hold. Furthermore this company has a 1.7 rating on BBB because of the scam tactics they employ. They must cease and desist with my card information. I have told you numerous times you aren't authorized and I can not turn my card information off on my account. 

  This company still has my card information illegally and are unauthorized to use my card sincE September 2023. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/08/2023

  I believe this has been satisfied as I can no longer log into my account at **********************. If Ting Mobile charges me again, I will re open this case. I no longer have service with Ting Mobile and have not since end of September . As long as I see no future charges it is resolved.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** told me my phone was serviceable with their SIM cards and we agreed to a $25 fee. It turns out their SIM cards would not work on my phone and they charged me $25 twice - they charged me $48 altogether for no service. I told them all this and they still charged me. I've contested the charge with my credit card company.

  Business Response

  Date: 11/01/2023

  November 1, 2023
  
  
  
  *************************
  IN 47304
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear ****************:
  
  On October 26, 2023, we received your complaint, dated October 26, 2023, filed with the Better Business Bureau.
  
  You said that you never received service, but you were charged.
  
  A review of our records reveal that you activated two lines,each under the $25.00 plan, and that service was used during your initial billing period. As your lines were active, you were charged a total of $53.31 for service and tax.
  
  As a courtesy, I refunded the $53.31 payment. Please allow three to five business days for processing.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *********************
  
  
  

  Customer Answer

  Date: 11/09/2023

  The company satisfied my request

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a Ting Mobile customer for years. I received a VERY important voicemail dealing with a legal issue and needed it saved. I reached out to their phone support and asked them if there was a way to save the voicemail. The employee asked if he should reactivate my voicemail but I said no. He said to wait and then deleted all of my voicemails by redoing my entire voicemail. I lost personal voice messages from loved ones AND an important legal voicemail where someone was threatening me. Ting mobile has SCREWED me. Their support staff say they can't fix it but I find it incredibly hard to believe that data isn't backed up anywhere and would be completely erased with the click of a button. Why wouldn't they raise it to their IT staff to check. I'm DISGUSTED with how this was handled and ****** off after using Ting as a provider for so long. Incompetent jerks who can't even speak english shouldn't be going around literally ruining people's lives.

  Business Response

  Date: 09/13/2023

  September 12, 2023
  
  
  
  *********************************
  ******************************************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear **************:
  
  On September 7, 2023, we received your complaint, dated September 6, 2023, filed with the Better Business Bureau.
  
  You stated that when you contacted customer service for assistance with saving a voicemail, your voicemail was reset and your voicemails were deleted.
  
  Due to privacy, we do not store voicemails. Unfortunately,we are unable to assist with retrieving the deleted voicemails.
  
  We appreciate that you brought your concerns to our attention and we apologize for any inconvenience this issue has caused.
  
  Sincerely,
  
  
  
  *****************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20566282
  
  I am rejecting this response because:
  Your company made a mistake by deleting my data. This wasn't me asking for you to fix my issue that I cause by deleting it, YOU deleted it. Your company refuses to restore it due to privacy concerns. I don't care about privacy concerns. You deleted my important information you should be able to restore it. We will be switching providers. This is unacceptable.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tengo ** cuenta de telfono con Sprint desde 2016 tengo tengo un plan de llamada mensajes e internet ili**tado despus la compaa se cambi ***** es Sprint ***** parte de T-mobile ellos dijeron que ** plan contina todo igual y desde el mes ******* comenc a notar que no poda recibir mensajes era muy lento y no **** internet en **s vacaciones ***** revisando ** cuenta puedo **rar que cambiaron ** contrato sin decirme nada ***** solo me estn dando 50 gigabits cada mes ellos me quitaron ** internet ili**tado eso me llevo a perder 3 contratos en ** trabajo yo trabajo usando internet me gustara que ellos me dejan ** plan cmo yo lo **** datos ili**tados por el **smo precio cmo me prometieron y que me devuelvan el dinero desde **** *************** necesito ayuda por favor aqu voy a dejar ** informacin ********************************* *************************************************** *************

  Business Response

  Date: 08/18/2023

  August 16, 2023
  
  
  
  ****************************************
  **************************************
  *******, ** 93640
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ********************:
  
  On August 16, 2023, we received your complaint, dated August 15, 2023, filed with the Better Business Bureau.
  
  You expressed concern about your T-Mobile service.
  
  As Ting Mobile and T-Mobile are separate companies, I am unable to speak to your concerns. They will have to be addressed to T-Mobile.
  
  We sincerely regret any inconvenience or confusion this issue may have caused.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:08/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A minor problem is forcing me to use 2FA just to login. The major problem is that I cannot cancel my account online. It says to call. At the moment I am not availble during their current business hours. If I can sign up online I should be able to cancel my account online. All I am asking is for one button to be added to their website.

  Business Response

  Date: 08/18/2023

  August 14, 2023
  
  
  
  *******************************
  ** 92592
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear **************:
  
  On August 12, 2023, we received your complaint, dated August 12, 2023, filed with the Better Business Bureau.
  
  You said that you were unable to disconnect your Ting Mobile account online.
  
  A review of our records show that you contacted us today,August 14, 2023, and canceled your service.
  
  We generally ask that customers contact us when canceling,so we may use their feedback to improve our service.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ***********************************350
                  ******,** 80210
  
  *********************
  

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20459776
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for prepaid phone service. After a few months I decided I no longer wanted the service, the company suspended my account and I could not longer make phone calls or send text messages. However the company still continue to attempt to take money from my band account for the entire month even though I couldn't use it and my service was suspended. This is not the first issue I have had with the company. Approximately 5 months prior to this incident I was double charged by the company, and when called to complain and try to get my money back I was told that they didn't know what happened and would provide me a credit but could not pay me my money back. I called the company today and asked them to please remove my debit card information and they refused to do so even though I was charged for services on an entire month that I could not use the services. I just want my debit card information removed from their system and for the company to stop trying to charge my bank account

  Business Response

  Date: 08/07/2023

  August 3, 2023
  
  
  
  *********************************
  *************************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear **************:
  
  On August 1, 2023, we received your complaint, dated July 31, 2023, filed with the Better Business Bureau.
  
  You stated that you signed up for prepaid service, but you no longer wanted to continue with it after a few months. You indicated that your service was suspended and you were unable to use it; however, you continued to be charged. You mentioned that you had a previous billing issue, but you confirmed this was already addressed. You expressed concern with the attempts made to charge your credit/debit card account, and you would like this information removed.
  
  Please note that Ting Mobile is a postpaid service.
  
  Our records show that the last payment we received was for $96.37 on June 7, 2023. This covered your service from
  April 25, 2023, through May 24, 2023.
  
  A bill of $96.37 generated for service from May 25, 2023,through June 24, 2023. Our attempts to collect this balance on the June 24,2023, due date were unsuccessful. An additional bill of $96.40 generated for service from June 25, 2023, through July 24, 2023. We were unable to collect a payment on the July 24, 2023, due date. This resulted in an unpaid balance to $192.77 for two months of service.
  
  As there is usage on your account for the two months of service, the balance on your account is valid.
  
  Please be advised that Ting Mobile requires that a credit/debit card be on file for autopay. Additionally, you are billed for the entire billing period, and the amount due is not prorated if service is suspended and/or canceled.
  
  Sincerely,
  
  
  
  *****************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ***********************************350
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20403211
  
  I am rejecting this response because: my phone was disconnected on 7/3/23 however they still attempted to charge me for the whole month even though it was disconnected by them
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/18/2023

  August 17, 2023
  
  
  
  *********************************
  ***************************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear **************:
  
  On August 15, 2023, we received your rebuttal, dated August 14, 2023, filed with the Better Business Bureau.
  
  You continue to dispute the charges on your account. You again stated that you were billed for the entire month even though your service was suspended on July 3, 2023.
  
  As previously advised, Ting Mobile is a postpaid service.Therefore, the charges are not prorated if the service is suspended and/or canceled: we bill for the entire month of service.
  
  Since we did not receive payments to cover the two months (May 25, 2023, through June 24, 2023, and June 25, 2023, through July 24, 2023)that were billed, the balance is valid. 
  
  Sincerely,
  
  
  
  *****************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************
  
  
  

• Initial Complaint

  Date:07/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving a $10 discount thru auto pay but now TMobile wants my bank account number or debit card number to continue this. No resolution with the company. I believe I signed a contract but they claim it's " updates " on their end. Everyone knows this is an unsafe practice. Now to get off of the plan and switch companies they want over $1000 for the remaining phone balance so apparently it IS under contract which they are breaking.

  Business Response

  Date: 07/26/2023

  July 16, 2023
  
  
  
  *************************************
  ********************************************-260
  ********, ** 85308
  
  Re:          BBB Complaint #********
                  *************
  
  Dear **************************:
  
  On July 24, 2023, we received your complaint, dated July 23,2023, filed with the Better Business Bureau.
  
  You expressed concern about your T-Mobile billing.
  
  Unfortunately, as Ting Mobile and T-Mobile are separate companies, we are unable to address your T-Mobile billing concerns. Please contact T-Mobile regarding this issue.
  
  We sincerely regret any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a Ting mobile account online because I thought I would need them.. turns out I didnt and never activated ANY services. Ting mobile tried charging my card on file for *****+. I contacted them and was assured that they would not try to charge me again because they could see I NEVER had services. The next day they charged my card still. I called and spoke with 2 supervisors who assured me I would be refunded ASAP 3-5 *********** a receipt of Refund because I NEVER had service from ting and that they would remove my card from their file. Its been almost a month and I STILL have not received said Refund . Ting Mobile STOLE my money and refuses to return it. They have very SHADY business practices and need to be Shut Down for good. SCAM SCAM SCAM . Do NOT sign up or put your card online because they will take your money even if you dont activate service,RUN!!!

  Business Response

  Date: 07/26/2023

  July 24, 2023
  
  
  
  *****************************
  ******, ** 33572
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear **************:
  
  On July 24, 2023, we received your complaint, dated July 21,2023, filed with the Better Business Bureau.
  
  You said you never activated Ting Mobile service, but you were billed.
  
  A review of our records shows you activated a Set 5 plan on April 27, 2023. You spoke with an agent when activating your phone and you received a $30.00 promotional credit, which brought the balance for your first month to $23.86. As you disputed the charge, that amount was refunded to you on July 6, 2023, as a courtesy.
  
  Your line expired on July 7, 2023. Another bill generated prior to disconnection, so as a courtesy, I waived that balance.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 07/26/2023

  I never received service from TING. I am a boost mobile customer.
  It has now been over 20 DAYS & I have NOT received not one dime of my refund this company is a scam!!! When were the funds deposited BACK into my account?? My bank verified that they have received NOTHING from Ting mobile. They clap back on here but refuse to do right. No **************** either. SCAM, SCAM , SCAM !!

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20359812
  
  I am rejecting this response because:
  TING MOBILE has Yet to Return the Funds to my account. They are flat out LYING. 
  I contacted my bank who verified that NO return funds have been sent. The refund was allegedly sent on 7/6/23. It is now 7/26/23 which is 20 DAYS. No Refund takes that long..and I still have no refund. They stole my Money plain and simple even though I never had any service from them. SCAM company 
  Sincerely,
  
  *************************

  Business Response

  Date: 08/11/2023

  August 10, 2023
  
  
  
  *****************************
  ******, ** 33572
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear **************:
  
  On August 9, 2023, we received your rebuttal, dated August 8, 2023, filed with the Better Business Bureau.
  
  You maintain that you have not received the refund Ting Mobile processed in June 2023.
  
  I emailed our Refunds Team and requested that they reissue your refund, as you indicated you had not received it.  Please allow up to ten business days for processing.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have Ting Mobile *********************** ************ I have tried all avenues trying to contact ting to get a transfer pin so that I can move my number to another service. 1. Their phone line goes to Boost Mobile. Their emails go with no reply. They state that they have chat which they do not. 4. I tried accessing my account and my password is not working. Please, I ask for your help in obtaining a transfer code so that I can leave this service. *****

  Business Response

  Date: 07/19/2023

  July 17, 2023
  
  
  
  Mr. *****************************
  **************************************************************************
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear **********************:
  
  On July 17, 2023, we received your complaint, dated July 14,2023, filed with the Better Business Bureau.
  
  You said you were unable to reach Ting Mobile to get your port out PIN.
  
  Please note that when you call us at ****************, you are provided the option of reaching Boost Mobile by pressing one or reaching Ting Mobile by pressing two. When you press two, you are directed to a Ting Mobile agent.
  
  Our records show that you chatted in on July 14, 2023, and the agent you chatted with provided you with your port out PIN.
  
  We sincerely regret any confusion this issue may have caused.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ***********************************350
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account in March. They kept billing me and refused to honor my cancellation request. I then contacted them AGAIN in June. They confirmed my account was cancelled over the phone. Then STILL KEPT BILLING ME!! This company is crooked and should be shut down. They owe me at least $40.

  Business Response

  Date: 07/07/2023

  July 5, 2023
  
  
  
  ***************************
  *******************************************************************
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear ****************:
  
  On July 3, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.
  
  You said you canceled your Ting Mobile account but you continued to be billed.
  
  A review of our records indicate that you contacted us from an email not attached to your Ting Mobile account on March 1, 2023. You were sent an automated response requesting that you contact us, but we received no response until June 30, 2023. On that date, the agent you spoke with provided you with two refunds, totaling $18.76, for two months of service. You then disputed three additional charges, totaling $37.54.
  
  As charges since your initial cancellation request totaled $37.54, and as you received $46.92 through refunds and chargebacks, no additional funds are due to you.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************