Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service after 6 years with Ting Mobile. My cell phone service was immediately cut off. I did not request my service to end immediately but at the end of the month. However, Ting Mobile still billed me for the entire month,

  Business Response

  Date: 08/27/2025

  August 27, 2025
  
  
  
  Mr. ****** ******
  *******************
  Coctaw, OK 73020
  
  Re:          BBB Complaint #********
                  ********** - *************
  
  Dear **************************** 24, 2025, we received your complaint, dated August 24, 2025, filed with the Better Business Bureau.
  
  You stated that your Ting Mobile service was disconnected immediately even though you requested for it to be disconnected at the end of the month. You also stated that you were billed for the entire month of service. You requested a refund. 
  
  Our records show that you contacted us via email on August 14, 2025, and requested the phone line ending in 5201 be canceled on August 18, 2025. However, the account and phone line were canceled on the same day.
  
  As Ting Mobile service is postpaid, you are billed for the entire month of service and charges are not prorated if canceled before the end of the billing cycle.
  
  The final bill of $50.55 covered service from August 10, 2025, through September ******. Please be aware that the full balance would still have been due had the cancellation taken place on the 18th.
  
  As a courtesy, I waived the balance and refunded the $50.55 payment applied to your credit card account on August 24, 2025. Please allow up to five business days for processing.
  
  We apologize for any inconvenience you experienced.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** Laslo 

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ting Mobile account was closed January 8, 2025. Received receipt of last bill being paid January 18, 2025. After paying last bill, I attempted to delete my debit card information from their website. I could not complete this action. The help desk advised the debt card information would automatically delete in 3 months. They do not have a process to cancel and remove customer account data.January 27, 2025 I filed a complaint with the ******************************************************************. PA consumer complaint office contacted Ting and received the following response:Ting Mobile, L.L.C., is a subsidiary of *************, L.L.C. As indicated in our Privacy Policy, we retain personal information about customers for the amount of time necessary to provide our services and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. ... Ms. ***** can visit our website: ************************* for additional information on data removal. If she resides in one of the states listed, she can fill out the form to process her request. Senior Corporate Case Manager, Executive Escalation Team Ting Mobile, L.L.C. I contacted *************, L.L.C. I was told they could not assist. No record of account and PA is not one of the states listed on the privacy dish website.I have called and emailed Ting Mobile numerous times asking why my debit card information has not been deleted. They do not have an answer. After asking to speak with the Case Manager, they do not respond. I also submitted the form on their website requesting deletion of my data. Completely ignored.Ting Mobile's privacy policy and terms of service states that they will retain your information for as long as your account is active, as needed to provide services, and as required to fulfill legal obligations, resolve disputes, and enforce agreements. My account is not active and does fall into the noted.situation.

  Business Response

  Date: 08/14/2025

  August 14, 2025
  
  
  
  Ms. ***** *****
  ****************
  ***********, ** 19454
  
  Re:          BBB Complaint #********
  *************
  
  Dear *************************** 13, 2025, we received your complaint, dated August 13, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your Ting Mobile service in January 2025, and your request to delete your debit card information has not been honored. You indicated that you were told it would be removed in three months. You also mentioned that you filed a complaint with the ************************.
  
  As you were advised in our response to your complaint to the *************************************, our privacy policy involves retaining personal information about customers for the amount of time necessary to provide our services and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law. You can visit this website link, *************************, for additional information. As stated, we accept privacy requests in accordance with state privacy laws. We regret that you do not agree.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** Laslo 

  Customer Answer

  Date: 08/16/2025

   
  Complaint: 23741133
  
  I am rejecting this response because:  

  I understand you retain personal information to satisfy for your business purposes.  However, I do not agree with the closed account data being stored on your website after an account is closed.  The data for the closed account should be downloaded and stored for your business necessities.  Data for closed account remaining on your website leads to the possibility of data breaches, misuse and increased risk of spam, phishing, or identity theft, which Ive had to deal with since 2017.  Data Brokers can acquire and sell information even after an account has been closed.
  I want to ensure Ting Mobile is following any laws and regulations outlined in the Fair Credit Reporting Act, and FTC Act, in addition to GDPR compliance, if applicable. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible to contact about internet service! I wanted them to get the fiber internet to work but have never been able to speak to someone to get it working. Add to that no liver person other than sales that is available by phone. No internet address, no live person available on chat and you have effectively no customer support. I now cannot get into my own account because they do not send me a link to update my password so I am locked out of my own account. I just want to stop doing ANY business with this company. NOW. This was sold as an alternative to ******* and they are worse if that is imaginable. I just want to stop giving them money immediately. There is no contract but without an account I cannot even ask to stop service. Help.

  Business Response

  Date: 08/14/2025

  August 14, 2025
  
  
  
  Mr. ****** ********
  VA 22305
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************************** 10, 2025, we received your complaint, dated August 10, 2025, filed with the Better Business Bureau.
  
  You stated that your internet service is not working and you have been unable to reach customer service for a resolution.
  
  Please be advised that Ting Mobile is not affiliated with Ting Internet. As a result,we are unable to assist you with your concern. We encourage you to contact Ting Internet directly.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** Laslo 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an account with Ting for cell phone service *************). Our cell numbers are ************ and ************. We have spent MANY hours speaking to **************** regarding Ting's not recognizing our credit card. We have used this same credit card provider for all the many years we have been a Ting customer. Ting says that "tickets" were generated to resolve the issue, yet Ting is sending e-mails 1st, 2nd, and 3rd "notice[s]" suspending service and threats to go to collections. We use this same credit card for groceries, ****** orders, gas and other purchases without problem.We contacted the ********** provider, and they told us that no requests for payment had been received by them and the issue had to be a processing problem on ****'s end. We wish to continue to use Ting, but Ting needs to resolve its inability to process our perfectly viable credit card. We do not want to be seen as not paying our account, but Ting has NO REASON to not accept our credit card.

  Business Response

  Date: 07/18/2025

  July 17, 2025
  
  
  
  Mr. ******* *********
  ***************************************
  ****************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. ******************** July 14, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
  
  You stated that Ting Mobile is not accepting your credit card; as a result, your service was interrupted and you are receiving notices your account is delinquent. 
  
  Our records confirm that a ticket was opened when you contacted customer service to investigate this issue in greater detail. For updates, please call them at **************. Additionally, credits totaling $83.87 were applied to your account previously to cover the service charges,and your service was restored on July 13, 2025.
  
  If you do not wish to wait for our investigation to be completed, you can port your phone number to a different service provider. Your porting information is accessible through your online Ting Mobile account. 
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** Laslo 

  Customer Answer

  Date: 08/07/2025

  Hello. As prescribed follow-up on our recent debacle with Ting cellular service, please acknowledge. Ting sent e-mails to us on Aug. 1, 2025, and again on Aug. 3, 2025, telling us that "...the last card you were trying to update has now been successfully resolved and we need to update the bank card currently on file." So, today, we contacted Ting trying yet again to process/update our credit card for payment[s]. Ting Mobile *********** representative ***** *. seemed unaware of all the previous encounters to facilitate the update, but upon giving him the credit card information, said that  our card HAD ALREADY BEEN UPDATED! Such confusion is more than any customer should have to endure. Mr. ********

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to update my credit card on the company website. I tried multiple credit cards and calling the company. Nothing works and the card on file will expire in August.

  Business Response

  Date: 06/09/2025

  June 8, 2025
  
  
  
  Mr. ****** **********
  PA 15217
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************************** 2, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
  
  You stated that you have been unable to update the credit card account on file through our website or by calling customer service. You indicated that the credit card will expire in August 2025.
  
  A review of your account shows that your Ting Mobile account was canceled on June 5, 2025, when the phone numbers were ported to a new service provider.
  
  We apologize for any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ting wireless internet stopped working before 7am on January 22, 2025. Firstly, contacting the company is extremely difficult. They never answer the phone. Fortunately, they have a call back option, but that takes 3-5+ hours to get in contact with someone. Each time, the support agent will give some excuse about not having enough techniciansthat their techs are all busy for weeks. How can you service a city without having enough techs to support the area? Besides, they even admitted to outsourcing repair jobs, yet I'm still without service. After multiple more attempts at contact, I was called back at 10:06pm the night of 1/22. I was given a work order number and assured by the support agent that I would get called by them and the tech the next morning. That didn't happen. Again, on Jan. 23, I have tried multiple times to contact the company. I have only managed to get an agent once and was again told in no certain terms that I'm in some queue with no time frame given for my repairs. There are no outages nor extreme weather to use as an excuse. Again, I was lied to about being called back. This is unacceptable behavior and terrible customer service (if it even qualifies as service). You cannot ignore customers, make it near impossible to contact, and leave people without internet.

  Business Response

  Date: 01/31/2025

  January 28, 2025
  
  
  
  Majfred Memetaj
  VA 22302
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Majfred Memetaj:
  
  On January 24, 2025, we received your complaint, dated January 23, 2025, filed with the Better Business Bureau.
  
  You stated that your internet service stopped working and you have been without it for several days.
  
  Please be advised that Ting Mobile is not affiliated with Ting Internet, and we are unable to assist you with your concern. We encourage you to contact **** Internet directly for assistance.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16th 2024, I contacted Ting to switch SIM cards for my phone. It was a mandatory upgrade so I didn't have an option in the matter. Up until this point, the previous 9 years with them were pretty uneventful and included multiple SIM card activations. In the online chat, they mentioned things were completed on their end, could take up to 72 hours for the new card to become active. I was without phone service during this time. I contacted Ting when it became apparent things weren't working correctly as I still had no service. Some minor trouble shooting was done, then they said they would submit a work ticket for the back office. Multiply this encounter weekly since then. I've asked lately to be assigned to someone in their IT department to communicate with directly, rather than use the chats that never help because they can't do anything. I have been denied, saying the help email is essentially the same thing (I disagree). They can't give me any details or updates, just always submitting new work orders.I've had that number for 17 years, untold accounts and information is tied to it and I want to continue using it. I had no choice in this process, they screwed it up, and refuse to do more than make me go in circles. It has been a huge headache, I have a temporary number in the hopes mine will become available again. The second I'm able to, I will port it out to another company. Unfortunately, my number is stuck in technological limbo. I don't know if they're genuinely working on it, or don't want to admit they screwed up and nothing can be done. The communication is horrible and there are WAY too many people involved to keep things straight. It's messy, I'm tired of this, and want resolution.

  Business Response

  Date: 01/28/2025

  January 27, 2025
  
  
  
  Ms. ***** ***********
  *****************************************
  **************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************************** 20, 2025, we received your complaint, dated January 20, 2025, filed with the Better Business Bureau.
  
  You stated that you have been unable to use your phone number since you replaced your SIM card on November 16, 2024. You also said that you have been unable to obtain information or an update regarding the tickets previously submitted for this issue.
  
  A review of your account shows that your phone number ending in 7625 was ported out to *******.
  
  Please note that phone number portability is regulated by the ********************************* (***) and Ting Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to: account number, account holder's name, phone number, five-digit ZIP code, passcode or the PIN that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies that the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with *** guidelines.
  
  When I spoke with you by phone today, you informed me that although you had previously requested that your phone number be ported to *******,you canceled the port-out request. I advised you that we will attempt to retrieve the phone number from ******* and I will follow-up with you.
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22833798
  
  I am rejecting this response because:

  As I mentioned in our phone call, I had attempted to port my number out to US Mobile, NOT ******** I cancelled the port request through US Mobile when the Ting online chat helpers told me it wasn't able to be ported out to a different company until it was officially ported to the new SIM card. So I focused my efforts on getting the new SIM card issue fixed before porting my number to a new company. I do not appreciate the insinuation that this is indeed my fault, when I followed Ting customer service recommendations the entire time. I contacted US Mobile and they verified they had never received my desired number from Ting, meaning the only port I had authorized never occurred.

  You mentioned contacting ******* to see if you could retrieve my number for me, and I have yet to hear back. After a 30 minute chat with ******* customer service, they were able to inform me that my number is currently in use by one of their customers, meaning the number is lost to me. Unless you can call said customer and convince them to release it to you, I will remain dissatisfied with the quality of service I have received from Ting for the past 2.5 months.

  
  Sincerely,
  
  ***** ***********

  Customer Answer

  Date: 02/07/2025

  The only viable resolution at this time is for Ting to admit they are in the wrong and lost my phone number. It is currently being used by a ******* customer, so there is no longer any chance of me recovering it for my own use. I want Ting to acknowledge the errors they made, and to review their internal processes and protocols and the employees involved, making corrections and improvements where they're needed. I understand I can't ask for proof of that, so I will settle with a public declaration of intent. I've filed a complaint with the *** as well in the hopes a government entity with enforcement/fine abilities can hold them accountable.

  What I want:

  1- a public and written acknowledgement of wrongdoing in loosing my number

  2- a public and written acknowledgement to review their internal processes and protocols and the employees involved, making corrections and improvements where they're needed

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ting keeps charging us after we cancelled and settled the final bill.They've also threatened to harm our credit rating if we don't pay them their fraudulent charges.

  Business Response

  Date: 01/21/2025

  January 20, 2025
  
  
  
  Mr. ******* ********
  CA 93907
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 15, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
  
  You stated that you continue to be billed even though you canceled your service and paid your final bill. You were also concerned that the unpaid balance will be reported to collections.
  
  I was unable to locate your account with the information provided in your complaint. Please contact me directly at ************** with additional information needed to find it.
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  

  Customer Answer

  Date: 02/07/2025

  The account is under my brother's email address, ******************************************************************
  
  Both my brother and my mother talked to a ting ***resentative on October 2nd 2024 and were told the account was cancelled but the *** didn't provide a cancellation confirmation number.
  
  Ting charged us again in November and the bank's fraud department decided in our favor.  After that, Ting billed us two more times and a ting ***resentative directly threatened our credit rating if we didn't pay their fraudulent charges.
  
  

  Business Response

  Date: 02/12/2025

  February 11, 2025
  
  
  
  Mr. ******* ********
  CA 93907
  
  Re:          BBB Complaint #********
                  ********** - ************
  
  Dear Mr. ******************* February 10, 2025, we received your rebuttal, dated February 10, 2025, filed with the Better Business Bureau.
  
  You rejected our response, providing your brothers email address to locate the Ting Mobile account in question. You again stated that although the service was canceled on October 2, 2024, you continued to be billed.
  
  We appreciate that you brought your concerns to our attention, so we may address them internally with the appropriate personnel.
  
  Our records confirm that we received a dispute of $15.45 from your financial institution and the funds were returned. I applied a credit to the account to cover the remaining balance due bringing it to zero. Please be advised that we will not report the balance to collections or the credit bureaus.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22817690
  
  I am rejecting this response because:

  While the Ting *** says they would set the balance to $0, there has been no refund of the two credit card charges on Jan 16, months after we canceled.

  The response sounded good, but didn't actually return any of the money ting stole from us.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/25/2025

  February 23, 2025
  
  
  
  Mr. ******* ********
  CA 93907
  
  Re:          BBB Complaint #********
                  ********** - ************
  
  Dear Mr. ******************* February 21, 2025, we received your second rebuttal,dated February 21, 2025, filed with the Better Business Bureau.
  
  You rejected our response again stating that a refund was not provided for the funds deducted after the request was made to cancel your service.
  
  As indicated in my previous response, a dispute of $15.45 was received from your financial institution and the funds were returned to you.This covered the payment received on November 14, 2024.
  
  Although a bill of $15.67 generated for service from November 11, 2024, through December 10, 2024, a payment was not collected.
  
  I submitted a refund of $31.12 for the payment received on January 15, 2025. Please allow up to seven business days for processing.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
  ***** *****
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no button to cancel service, they force you to call them and wait 30min on hold to cancel, which is illegal per federal law there needs to be a simple button to cancel.I canceled my service over a month ago and ported out to a new phone carrier. Then I get a notice I'm being billed AFTER I already canceled and I'm being threatened to go to collections and that my credit score will be hurt over $20 because Ting can't run their company properly. Extortion is also against the law and emails like the one I got definitely meets the legal requirements for extorting people for money when I never should have got this bill because I canceled.

  Business Response

  Date: 01/10/2025

  January 7, 2025
  
  
  
  Mr. ***** Kiukys
  PA 18951
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** January 6, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.
  
  You maintain that Ting Mobile does not have the option to cancel service online and you are required to call in to customer service. You stated that you continue to be billed even though you canceled your service over a month ago. You also expressed concern that the unpaid balance will be reported to collections.
  
  Please be advised that the option to cancel Ting Mobile service or obtain your porting information is available through your online account.
  
  Our records confirm that your phone number was ported out on December 16, 2024. At that time, your Ting Mobile service was canceled. As your phone number is no longer active with Ting Mobile, the option to cancel your service is not available.
  
  As Ting Mobile service is postpaid, you are billed for the entire month and charges are not prorated if service is canceled before the end of the billing cycle. The balance due of $19.05 is for the service period of November 28, 2024, through December 21, 2024. Although it is valid, I removed this balance from your account as an exception.
  
  We apologize for any inconvenience you experienced.
  
  Sincerely,
  
  
  
  *** *****
  Senior Corporate Case Manager
  Executive Escalation Team
  Ting Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card expired, I missed their deadline to update payment information and now they are refusing access to my account

  Business Response

  Date: 12/30/2024

  December 30, 2024
  
  
  
  ***** ********
  *****************************************************
  *******************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ***** ********:
  
  On December 23, 2024, we received your complaint, dated December 23, 2024, filed with the Better Business Bureau.
  
  You stated that your credit card expired and you have been unable to update it.
  
  You may update your payment method online. For more information, please visit *************************************************************************************************************************************************************************************.
  
  We regret any inconvenience this may have caused.
  
  Sincerely,
  
  
  
  ***** *****
  Manager - Retention Operations
  Executive Escalation Team
  Ting Mobile
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210