Reviews

Review Details

• Review fromMatt J

  Date: 04/20/2025

  1 star
  We hired Rocky Mountain Outdoor Living with the hope of building a long-term partnership for a multi-phase landscape transformation at our home. What we got instead was an uncoordinated, drawn-out, and deeply frustrating experience.The sales process was full of promisesa rapid start, project completion within 6 weeks (even through winter), motivated crews, and proactive communication. None of that came to fruition. The project stretched on for months, and communication was so poor that I often had to remind them of their own commitments just to keep things moving.Crews were frequently unorganized and inefficient. I observed workers taking long breaks, distracted on their phones, and lacking urgency. To make matters worse, I was then told labor charges were increasingdespite this inefficiency being well documented.There was also a major breakdown in communication across their team. One week they were told Sunday work wasnt allowed due to HOA policy, the next week a new crew showed up on a Sunday. Tasks that I had clearly documented (like final metal edging or erosion control) were missed or claimed to be unknowndespite me contacting them days prior.Even the scope adjustments became problematic. They under-ordered rock based on the design, then attempted to upcharge me to cover it. Despite delivering less than promised, they were slow to update the change order and reconcile payment fairly.We ultimately terminated the relationship and made a final payment reflecting only the work that was actually completed. I do not recommend this company and would caution anyone considering themespecially for multi-phase or high-investment projects. This could have been a long-term partnership, but the lack of follow-through and accountability made that impossible.

• Review fromBertina S

  Date: 09/06/2024

  1 star
  I hired Rocky Mountain Outdoor Living in October of 2023 and it has been a nightmare since. There is a lack of communication and overall organization of the company. I paid **** for my project and they have completely cut off communication with me. Wont answer my calls, emails or texts. The material I paid for is beautiful, but the installation and final product of the work is not what I expected. I have chipped pavers all around my pool, the polysand all around the pavers has holes and cracks, a dead pine tree that they installed, parts of my putting green are lifting up, and different types of drains that dont match all around my project. Not to mention I was supposed to receive a lighting package with my project. I was given 10 lights which at first only 9 worked and now only 4 are working. Their work is not guaranteed, they are full of fake promises, their crews take long naps on your property during work hours, workers are pulled to go do other projects, etc. Hold your breathe when you want a detailed bill of what youve paid for outside of your initial contract. Not only is it almost impossible to get a copy of, but when it does come it is so confusing and unorganized. Looks nothing like an itemized bill. Large projects can be stressful as it is, but save yourself unnecessary headaches and stress and hire another company.

• Review fromJan B

  Date: 09/14/2022

  1 star
  This business hired a separate crew to complete our contracted work, which was a total re- landscape on a half acre. ******** not only did not know how to do the work, when they were unsupervised, they slept in our back yard and consistently left trash in our yard during our project. It took twice as long to complete. We had to argue to get the hard scape path done correctly. And now, we cannot get them to respond with replacing some plants that didnt make it a year. Per our contract, they present they will do this, but they never respond to voicemails or emails, to schedule a delivery date. the owner just plays phone tag and never answers directly. Super unprofessional, unorganized and unaccountable. Should have fired them when their crew left beer cans scattered through out our yard, leaving it looking like a frat party.