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Business Profile

Landscape Contractors

Rocky Mountain Outdoor Living
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21880680

    I am rejecting this response because: IN PRINCIPLE... They will 100 percent get paid when I have a completed inspection and a permit. Their accusations of me being hostile with them is not the case. I did display anger, but only after many, many attempts to get them to do the right thing. Secondly, they've done nothing buy lie from day one about every thing from timeline to permitting and now saying I neglected to sign a document. I received an email from them saying there was a document that needed signing but never got the document until almost the very end. This is a poorly run business. It took almost a full year to complete a project that was supposed to be done by November of last year. I tolerated this mostly because the ******* is just a super nice human being. The rest of the company however has no integrity, and I'll stand behind that statement for the rest of my life.

    Sincerely,

    *****************r problem and I will never do business with this company again.

    Business Response

    Date: 08/01/2024

    We have filled a lien against the client home as of July 2024 through our legal counsel. This was done to protect Rocky Mountain Outdoor Living against the client. Per the contract the final payment is due less any punch list items. We have completed multiple rounds of punch list items and have reduced the final payment by the amount pending for the permit. The client neglected signing and notarizing documents for the county for months with multiple reminders. The delay is the project was driven by the client in a scope of work change during construction. The client changed their railing to a 12 week custom order railing that could not be ordered until the framing and decking were complete. RMOL has never not completed a project with a permit in non-complete status and per the contract the balance is due less the permit fee. The permit is pending and will be completed as discussed with the client multiple times. We have heard the check in hand on multiple occasions per the punch list work but it continues to fail. The lean will be removed when the project is paid in full. RMOL 100% has agreed and will complete the permitting process to final. The client is often aggressive in conversation and inappropriate in their actions. 

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