Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Web Hosting

Name.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using name.com for my domains for months. Last month I decided to use their email and hosting feature. I hired someone to set it up for me. That person stole my account and changed the security settings. Name.com understands the situation and although I have provided everything they have asked for, refuse to allow me back into my account. This is affecting my revenue daily.

    Business Response

    Date: 02/17/2023

    Hello, we have reviewed the request and history of events. We were in communication with the customer and responded to all of their requests in a timely manner. After verifying information for security protocol, account access was issued February 14th, 2023 and the customer responded thanking us. We have not heard from the customer since so we are considering this request closed, but are happy to assist with any other questions. 

  • Initial Complaint

    Date:12/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've used Name.com for our domain name for many years now. The previous person who managed the account left the office and I took over the operations. We needed to get access to the domain server in order to update the website and they have not been helpful in giving us access. They refuse to tell us what e-mail address is attached to the account so we could do a re-set of the username and password. They asked for a letter that we provided but they judged it wasn't good enough. They want a copy of the license of the previous employee but he doesn't feel comfortable giving it to us. They offered to call the office, but they want to speak to the previous employee, yet he doesn't work here anymore. The only way to contact them has been through support tickets and they take days, if not weeks, to get back to us.

    Business Response

    Date: 12/29/2022

    Hello, thank you for forwarding along. We have reviewed the customers request and history of events. We have been replying to each of the customers email ticket requests regularly. It is the account and domain owners responsibility to keep the contact information updated as this is the information we verify in order to ensure we are remaining complaint with security protocols. We are unable to disclose the current information on the account as that would be a breach of personal privacy of the current listed owners information. If the owner of the account is unable to login on their own accord, we require additional information for verification before we can assist with account login access. We have updated the email ticket with our latest response on next steps. We have acted in accordance with industry standards of verification and security protocol and will continue to monitor the email ticket thread for what weve advised. 

    Customer Answer

    Date: 12/29/2022

     
    Complaint: 18631265

    I am rejecting this response because:

    We offered to take a phone call at our phone number that is registered as you requested, then you declined to do that.

    Then we provided a letter that was notarized and a copy of a driver's license as requested, now you've rejected that.

    I don't know what "industry standards" are, but we've done our best to comply with everything you've asked so that we can get access to our account, and you keep rejecting it.


    Sincerely,

    Fr. ***********************

    Business Response

    Date: 01/09/2023

    Hello, we have reviewed the request and history of events. It appears the listed account owner reached out to us directly and we assisted with them getting access to the account to make any contact changes moving forward for the new owner. The account has been successfully accessed with needed changes as of 1 week ago therefore this request appears to be fulfilled at this time as of a week ago. We do not see any open ticket requests for this account, if there are any further questions with accessing the account we will assist over email ticket. We are considering this request closed. 

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A fraudulent charge was made to my company account through Name.com, I can not reach anyone to explain my issue. I need an invoice to close my account for the month. Incident happened 11/15/22 for $17.98. I've had to cancel corporate card. I need help.

    Business Response

    Date: 12/08/2022

    Hello, thank you for forwarding on. We were unable to locate an account with the information provided and will need more information to assist. We attempted to call the customer and left a voicemail. In a live chat conversation we stated what information we needed but did not receive a reply back. We have emailed the customer and will monitor their response to assist further. 

    Customer Answer

    Date: 12/08/2022

     
    Complaint: 18537415

    I am rejecting this response because:
        There is no information I can provide this business because I did Not make this purchase. I can not give you my credit card number because you have misused it.
    Sincerely,

    *************************

Name.com, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.