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Business Profile

Web Hosting

Name.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot login to my account. ******************** come states there is an ip restriction (no match) on my account but contrary to this, the ip addresses I used to login to from my email reset link and the name.com account page matched. Also, name.com is demanding i upload a copy of my driver's license in order to remove any block on my account. I should not be able to do this. I should be able to login to my account because my personal information (credit card/address/phone number) is stored on the account. With this block, I cannot login to renew my domain name purchase which expired on May 1st. 2025. I believe name.com is purposely blocking accounts in order to keep the domain names and resell them for a much higher price on the market.

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I legally purchased the domain name ************** through Name.com on April 30, 2025. Shortly after, I was locked out of my account. Despite using the correct login credentials and following their password reset instructions, I continue to receive invalid username or password errors.Ive submitted multiple support tickets, including #******* and #*******, and received only automated replies or closed tickets without resolution. No agent has contacted me directly or offered to verify my identity.This lockout is preventing me from accessing my DNS settings, email system (Titan Mail), and launching my business. Several third-party vendors (including Awin and Titan) have confirmed that Name.coms DNS inaccessibility is the issue.I have now submitted complaints to ***** and begun documenting the damages caused by this failure to provide timely customer support. I am requesting that ************************************************* verify my identity and restore access to my domain account.

  • Initial Complaint

    Date:04/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred my domain to name.com, and they put it offline. They did something on their end to take it offline, and now we have no website, no emails, and they have no service, just botchat. THEY ARE PUTTING US OUT OF BUSINESS!! And we are a federally licensed broadcaster and non-profit!

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a loyal customer of ******************** for over 20 years. Currently, I am facing an issue where I cannot log in to my account due to an incorrect phone number listed in their system. The last four digits of my phone number are listed as 4442, but they should be 2224.I have already provided a copy of my ID (front and back) to verify my identity, but despite this, Name.com is refusing to grant me access to my account because I cannot recall the exact details of my last transaction. I typically pay on a yearly basis, and given that my credit cards frequently change and get lost, I no longer have the information readily available. *** also recently changed banks, which has made it more difficult to track down the payment history.I asked customer support if there were alternative methods to verify my account, and the representative, ****, informed me that he could not assist me and that it would need to be escalated to a senior team. While I was able to change my password, the issue remains with the incorrect phone number entry. It is clear to me that this is my account, and I could have provided additional information, but **** refused to help, even after multiple *********** make matters worse, during three separate chat sessions, I was abruptly cut off while trying to communicate. This behavior is completely unacceptable. At this point, I no longer wish to continue doing business with Name.com. I am requesting that my domains be released so I can transfer them to another provider.The lack of support and disregard for customer service is disappointing, and its clear that Name.com does not value its long-term customers. I expect my domains to be returned promptly.I understand the importance of security, but there needs to be other options to verify an account other than last transaction. Especially when I like many only pay for a domain once every year. I can't tell you how many times I replace a card in a years time. This is frustrating and maddening.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Domain name and have not been able to access it for my products.I purchased it ( My Pocket **********) on 2/20/24 for 2 yrs.I desperately need it ASAP.Thanks, ***. *********************************************************.

    Business Response

    Date: 02/06/2025

    Hello, thank you for outlining the issue you are facing. It appears you have been able to access your Name.com account containing this domain name since the submission of this complaint. Should you require any additional assistance, please feel free to submit a support request here: ****************************************** and we would be happy to help! We have acted in accordance with industry standards and are considering this case closed at this time. 

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22805566

    I am rejecting this response because: Someone needs to walk me through the process of accessing the domain name (******************) in person please.

     


    Sincerely,

    *** *******

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased a domain from them sometime in the last 2 yrs. He doesnt need it anymore and we have been trying to cancel and get a refund but they insist we need to log into the account to do it. Unfortunately the email that was used to sign up does not exist anymore, so even if we try to reset the username, its sent to the nonexistent email. They keep sending us the same emails to reset the username so we keep going round and round. We need it canceled and we need our money back and the automatic billing to stop.

    Business Response

    Date: 01/15/2025

    Hello, thank you for outlining the situation. We have responded to your support ticket with additional information and next steps, please feel free to review that and reach back out for additional assistance. We have acted in accordance with industry standards and are considering this case closed. 

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have used them for over 4 years. Renewed Oct 31 and noticed 2 days ago I had not had a visitor since Nov 11 so check my website and it was suspended. Contacted them and was told *******, then told Spamming from my email. Was told they would release my site but when I started asking questions they refused to release my site. 2 issues, 1st it's a read only site and no one can click on anything and 2nd I have sent 4 emails in the past year and all business related (Colleges, Legal/Law, ABA and certifications related). Now they just keep giving me the same reply as the one before.

    Business Response

    Date: 11/27/2024

    Hello, we are sorry to hear of the frustrations you have faced and appreciate you outlining them here. We have reviewed your recent support correspondence and can see you are in the process of migrating your services elsewhere. Should you decide to continue utilizing our platform, please feel free to follow up on your recent tickets and we would be happy to assist further. 

    Customer Answer

    Date: 11/27/2024

     
    Complaint: 22594532

    I am rejecting this response because:
    They gave no explanation for the issue and I'm migrating because of their failures. They need to reimburse me for the amount left on my hosting and email. They also need to reimburse me for the time my site was down due to their incompetence.


    Sincerely,

    ******* *******

    Business Response

    Date: 12/13/2024

    Hello, we have followed up once more via the email on file for the account with additional information on this matter. Should you need any additional assistance, we are happy to continue assisting on that thread. We have acted in accordance with industry standards and are considering this case closed. 

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account with ********* expires and should renew on Nov 21st. Today is Nov 18th and I tried to cancel the service that I no longer need. They billed me early on Nov 16th and will not refund me the money. Their support refuses to acknowledge that I was billed early, only that I am on auto renewal. I don't know why or even how an auto renewal gives them the right to bill one week early and not give me the chance to cancel my account before the expiry date of Nov 21, 2024. The funds I paid of around ***** is USD funds

    Business Response

    Date: 11/27/2024

    Hello, thank you for outlining the details of the issue. We have reviewed your recent support requests as well and followed up with additional information regarding automatic renewal settings and next steps for you. Please feel free to review and respond to our recent ticket and we would be happy to continue assisting in this matter. We have acted in accordance with industry standards and are considering this case closed. 

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account renewed yesterday and I did not want this service. Their renewal email made it to my junk folder. So today on the first business day after the charge I asked for a refund. Well they offer refunds just not on renewals. They know people dont renew so they have this policy. They would not do anything for me even though their policy is confusing since it is different between first buying or renewals. They are not a good business

    Business Response

    Date: 11/13/2024

    Hello *****, thank you for outlining the issue you are facing. Renewal reminders are sent to the registrant email on file prior to any billing events taking place to allow users time to make any changes to their renewal settings. We have followed up on your recent support ticket with additional information for this matter. We have acted in accordance with industry standards and are considering this case closed.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** reach firm to resolve problem.

    Business Response

    Date: 10/03/2024

    Hello ******, thank you for outlining the issue you were facing. After review, it looks like you were able to get in touch with the Support Team to get back into your Name.com account. Should you still have any questions or concerns, we would be happy to assist with those and you can respond to your recent ticket for us to take a further look! We have acted in accordance with industry standards and are considering this case closed. 

Name.com, Inc. is NOT a BBB Accredited Business.

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