Complaints

This profile includes complaints for Nucentix Nutrition's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nucentix Nutrition has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nucentix Nutrition

  4610 South Ulster Street Suite 150 Denver, CO 80237

• 

  Nucentix Nutrition

  44 Cook St Suite 100 Denver, CO 80206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate there fast response in resolving my issue and refunding me back for my purchase.  I also appreciate there kindness in dealing with me when I wasn't so kind back. 
  
  Sincerely,
  
  *************************refund back to me. Check? E-check? Put it on another CC? I got a snobby response from ******* even laughing at me when telling her that we can 3-way call the company that they advised would assist me further and they even stated that they needed to provide me with an alternative refund since my bank is closed and they represent my bank. This company has my product returned proof is tracking number is with *** for proof of delivery. They forwarded me to Pathward who represents my closed bank and Supervisor ********************* from Pathward was willing to inform them directly that they need to issue me my refund of $239.70 an alternative way and they refused to do a 3-way call with me. Told me to do it on my own time. I was on the line with Nucentix and they refused to call with me. Anyone else see a HUGE problem here? They illegally have my returned product and illegally holding my $239.70 when all they have to do is issue me out a check. I asked for upper management and was refused.

  Business Response

  Date: 05/15/2023

  Hello,

  This situation is one we have never experienced before with a customer's bank permanently closing for business. We had made several attempts to refund this customer back to her original payment source. We reviewed and researched the situation and have resolved the matter with the customer to her full satisfaction. This was simply an unfortunate and unseen issue we had no control over.

  Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a product advertised that sounded great and they even say they are backed by you! BBB I ordered one bottle for $39.95, then you have to go through 3 pages of saying no, to more costly products and I CLICKED NO THANK YOU TO EACH ONE. When I got to the end my bank account was charged $239.70!!! I don't even have that much in my checking account!!! What a rip off and to say they are approved by you, makes me even more upset. I called immediately and she said, I must have clicked yes to one of the series of questions and I assured her I did not, I did not have any more money than the $39.95. Not only could I not get an operation number, I could not get a statment with any return amount listed. This company is nothing but a shear rip off, shame on them, if there product is so great, why do they rip people off? Can you please check on this for me? thank you

  Business Response

  Date: 03/07/2023

  Hello, 

  We are very confused by this complaint. Her order was placed online and was handled as seen below. From the order time stamp to her refund time stamp was only "13 minutes". She was obviously taken care of in a very timely manner. What more could we have done to satisfy this customer. This is an unfair complaint. Thank you!

  02/10/23  7:46am cci very upset requested cancellation. she thought she was getting 1 bottle at 39. explained order. immediately cancelled and refunded.
  
  02/10/23  7:45am Order #**E98ABBB1 refunded for $239.70.
  
  02/10/23  7:45am Order #**E98ABBB1 cancelled.
  System
  02/10/23  7:45am Cancellation Notification Email titled "Your Order Has Been Canceled" sent to *********************
  
  02/10/23  7:33am Order Confirmation Email titled "Order Confirmation" sent to *********************
  
  02/10/23  7:32am New customer order *************************** ($239.70) created.

   

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18693389
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  We have documented evidence from our credit card card company that we disputed the FRAUDULENT CHARGE. While your rating might be falsely inflated due to some means of your own, there are many others stating the same scenario we are. Our credit card company is pursuing this further as a fraudulent charge. Interestingly enough, we have proof that we were not at a location with a computer at the time this company claims we ordered from them. Further more, we have medical records stating that we have health issues that would prohibit us from ordering such. STOP...Just STOP accusing people of this type ordering. Please explain why your own website has a written notice that your company takes this type behavior seriously. Please, by all means, go ahead and pull up the recording that your customer service rep stated she was recording when we called demanding you give our stolen money back. THIEVES. 

  e pursuing this via the fraud department. We also believe we have information that might lead to where and how this company is gaining access to people's credit cards. How many more people does this have to happen to. Is this even a legit company? I don't think so. Please stop stealing people's card numbers then gaslighting them with your BS email about "Friendly Fraud". Your BS info about you take this seriously? NOI, WE TAKE THIS SERIOUSLY.

  Business Response

  Date: 01/10/2023

  We have an A+ rating with the BBB due to the care we provide each customer and interaction. This complaint is unsubstantiated. Every order detail provided by this customer matches what we have on file. Address, email, phone number and IP address are all showing a match to the credit card and location. Regardless of the customers statement above, she called us within hours of her order being placed and was immediately assisted with a cancellation and full refund. Thank you.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18012300
  
  I am rejecting this response because: I do not have a Pay pal account so that will not do me any good.  My Bank and the ************ will not put anything on the **** that I used for my purchase from Nucentix ,  that card has been involved in fraudulent cases and both the bank and **** will not let any activity be put on that card.  They can put the credit on my new c/card.  They can send me a check for $234.  That is all I know that can be done.  But in no way can they put anything on that FRAUDULENT CARD!

   

   

   

  
  Sincerely,
  
  *******************************

  to let us give that card credit. The bank told me no they couldn't, and they called the **** card ************ told my bank the c/card has been in a fraud case, and they will not open it up. Need them to put the credit on my new card. They will not and said they could not. So, I'm hoping you can help me get my $234. credit. THANK YOU, *******************************

  Business Response

  Date: 09/20/2022

  This customer is correct that her bank has been the problem here as we have made several attempts to refund her credit card. Due to that fact, we have attempted to contact her to refund her via PayPal. She has never responded to those requests so we went ahead and processed the refund via PayPal in hopes that she has a PayPal account and can access the refunded money. Here is the refund information:

  Payment sent for $234.00 to *********************
  September 20, 2022 at 9:22:06 AM PDT
  Transaction ID: *****************

  We feel that this situation being allowed as a complaint against our company is unfair as this was not, in any way, our fault and we did everything we could at the time to assist this customer. 

  Thank you!

  Business Response

  Date: 09/27/2022

  We were finally able to reach this customer via telephone. We explained the situation in detail with her and sent her a link to set up an account so she could collect her refund. As of this morning the money transfer shows completed. 

  Payment sent to *******************************
  September 20, 2022 at 9:22:06 AM PDT
  Transaction ID: *****************
  Payment Status: COMPLETED

   

   We feel very strongly that this dispute is extremely unwarranted and should not be part of our BBB file. I believe the customer would agree with this. 

   

  Thank you!

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  

  The company refunded my credit card, however I don't appreciate their angry defamation of my character.  I stand by my original assessment of this company's business practices.  Buyer Beware.

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***************************

  I received a statement from a well known clothing company in the amount of $228. I contacted Nucentix to report their error. They denied making an error, refused to let me speak with a manager, tried to convince me to keep the 6 bottles of supplement for $117. I refused and demanded a refund. The Nucentix operator stated that they could prove that I ordered the 6 bottles. I stated that I would call the credit card company to dispute the charge. The operator stated that "we have your IP address and can prove that you ordered from our site, and if you dispute the charge you will not receive a refund. I know you will receive zero dollars if you dispute this, because it happens often with our company". Despite my protestations, the operator stated that I could return the box at my expense and they would refund my money. I filed a dispute with the credit card company because I did not order this. Beware of this company!

  Business Response

  Date: 08/15/2022

  This customer DID place an order with our company and DID enter her full name, billing address, full credit card details and hit the submit order button. Stating that she did not place the order is flat out not true. Not only did she receive an order confirmation email, with all of our contact information clearly listed, she also received a shipping confirmation email with shipment tracking details. We have all the computer generated order details available - AVS match, IP address and **** Proof of Delivery. All we asked her to do was return the shipment if the order was "unintentional". She clearly stated that she refused to return the order and proceeded to threaten us with her bank.  Due to her threats, we fully refunded her order and can only ask that she does the right thing and return the order that she placed. She is not telling the truth here at all. We did everything possible to assist this customer. Thank you!