Reviews

Review Details

• Review fromDanny M

  Date: 07/01/2025

  5 stars
  Great location to various fishing areas on the ***********. Very private, secluded cabin in the *****. Comfortable bed and very nicely decorated and comfortable.
  

  Evolve

  Date: 07/07/2025

  Privacy, comfort, and fishing nearby? That’s what we love to hear!
  
  Thanks for sharing your experience and we'd be beyond excited to help book your next stay.
  

• Review fromAshley S

  Date: 06/25/2025

  1 star
  Run away from any property managed by this company. Arrived at our condo to find the inside temp 77 degrees. The thermostat couldnt be changed to lower the temp so we contacted property maintenance. After repeated calls they sent out a repair etc who was not qualified. Fast forward to after 10pm, we are told that another part is needed and would be fixed the next morning. Return after long day of sports tournament to see it is not fixed and condo is now 86 degrees. Then told repair tech would be out in the evening by 7:30. All this is 90plus Florida weather. The patio door wont open so we are sitting in hot box exhausted from the day. No apologies and will not put us into another comparable unit. Then find out the guests before us had issues with a/c not working and still this rental company did nothing. Like we are supposed to just live and sleep in 90 degrees and deal with it. Totally unacceptable.
  

  Evolve

  Date: 06/26/2025

  Thank you for sharing your experience, Ashley.
  
  We understand how much of an inconvenience dealing with issues like this can be, and apologize sincerely. Please know, we've shared your feedback with our team internally to help guide future improvements.
  
  When you reached out to us regarding this concern, we worked with the owner to explore a few solutions such as:
  
  - Getting the A/C technician to repair the unit

  - Potentially looking into refund options, in order to explore alternative accommodation outside our network

  - A unit (operated by the owner) was also offered
  
  None which were neither accepted nor declined. Our last email was from yesterday in which we asked how you wanted to proceed, but we didn't receive a response. If you still require our assistance, please feel free to either contact us again, or continue to work with the owner.

• Review fromLeasa S

  Date: 06/23/2025

  2 stars
  Ive worked with Evolve for a number of years and recently encountered a very disturbing practice. In **, they remit taxes on the owner's behalf but *** STR tax practices can be a little challenging. I file quarterly and now NM is requiring proof of payment of taxes. I have requested that Evolve provide that but they are declining based on Evolve was not specifically named in the request. If Evolve remits on my behalf why in the #&-$ should they be named specifically??? In the absence of transparency on this (they won't provide to me either), I'm concerned that they aren't even paying my taxes. I have no proof that they are ..
  

  Evolve

  Date: 06/25/2025

  Hi Leasa,
  

  Thank you for reaching out and for sharing your concerns — we truly understand how frustrating and confusing state tax requirements can be, especially in a situation like this.
  New Mexico’s tax rules for short-term rentals can be particularly complex, especially around how marketplace providers like Evolve are required to remit taxes on behalf of owners. We want to assure you that we do remit applicable taxes on your behalf, but we also recognize the importance of being able to confirm that for your records or refund needs.
  

  When you requested proof of payment, our payment reporting team recommended amending the original request because the version provided didn’t specifically name Evolve. While it may feel unnecessary, New Mexico Tax & Revenue often requires very specific language — in this case, identifying Evolve as the marketplace provider and you as the marketplace seller — in order to validate and process the request.
  

  We understand how this lack of immediate clarity can raise concerns, but we are committed to helping you navigate it. If the amended request specifically asks for proof of Evolve’s filings, we’ll be able to respond appropriately and help support your filing or refund process.
  
  If you would like to speak with someone from our payment reporting team, we'd be happy to schedule a call for you. You can let us know by responding to the email you've been working with us on or messaging us on any of our social media channels.

• Review fromIan D

  Date: 06/15/2025

  1 star
  I attempted to stay at an Evolve managed property. They took $400 for the booking, then refused to let me stay at the property as there was a 55+ year old minimum age requirement. When asked for a refund they, and ******, flatly refused. They effectively stole $400 from me.
  

  Evolve

  Date: 06/20/2025

  Hi ***,

  Thank you for sharing your review with us. We understand how disappointing this experience must have been, especially when travel plans fall through. We'd also like to take this opportunity to apologize for any inconvenience you experienced during that period, as we noticed this reservation was from back in 2023.

  While the propertys 55+ age requirement was shown in the listing before booking, we understand how it may have been overlooked on your end. That said, we acknowledge that our team could have done more to explore refund options when you first reached out.

  After an additional review recently conducted by our team, **** issued a $317 travel credit which has been sent to your email as an effort to make things right. Please know, this is the exact amount we received from your reservation and is valid through 6/20/2027.

  Your feedback is important to us and we've shared it with the appropriate teams to help improve our internal communication process moving forward. If you have any questions or need  assistance at any time, feel free to reach out via social media or by calling us at ************.

• Review fromSTAY AWAY FROM EVOLVE

  Date: 06/15/2025

  1 star
  Absoutely awful to work with. We rented a home from ****** through Evolve. It was filthy, basement/lower level (with 3/4 bedrooms) was unusable due to moisture smell ... probably mold. Sheets in primary were so stained and dirty. Kitchen was filthy. Bugs in corners. Grass not mowed. Over half the home was unusable. We slept on the floor the first night and left early. They said oops sorry here's your money back for the cleaning fee. Can't do anything else. Greedy. They dont care about customers at all. AVOID AT ALL COSTS
  

  Evolve

  Date: 06/18/2025

  Hi *******,
  
  Thank you for taking the time to share your feedback and sincerely apologize that your experience didnt align with expectations.
  
  Our team worked closely with the owner and local cleaning crew to respond to your initial concerns during your stay, including providing replacement linens the first night and issuing refunds for not just the cleaning fee, but also 50% of the first nights stay. Additionally, we received confirmation that your checkout took place later in the day on the scheduled date, which differs from the early departure that was reported. We understand you were requesting for more than what was refunded; however, the timing and nature of the additional concerns brought up after your departure made it challenging for us to fully address them.

  Nonetheless, your feedback is important to us and has been shared internally as we continue working to improve the experience for future guests. Please dont hesitate to reach out directly if you have any questions or need help with anything else.

  STAY AWAY FROM EVOLVE

  Date: 06/19/2025

  You forgot to add, I had to involve ****** and get that 50% back. I never on no terms said we left earlier in the day. I was on the phone with your point of contact within 5 minutes of leaving at 4pm. Dont make yourselves look good. You created a horrible experience & unsanitary conditions. And clean linens? You mean still in the package and you responding at 11pm? Cute. There was no additional concerns after my initial message to you. I can post the screenshots and conditions of the home if you'd like. Dont make false accusations on the BBB site. AGAIN. STAY AWAY FROM THIS COMPANY

• Review fromAdriana J

  Date: 06/13/2025

  1 star
  Evolve cancelled my reservation 4 days before a wedding I had to attend in ********. I booked in March 2025. They then sent me other options near my event. I booked and then they said it was actually an hour away. I canceled and they said theres no refund whatsoever even if it wasnt my fault. Im out *******. No one will help me. Not discover card, not evolve or ***********
  

  Evolve

  Date: 06/14/2025

  Hi *******,
  
  We would like to first and foremost address how inconvenient this experience must have been for your travel plans. While owner cancellations are rare, they do happen and it our top priority to ensure we notify you, process the cancellation accordingly, and support you through relocation.

  We were able to locate that the alternative properties sent to you were listed to be in the same town as your original reservation. In addition, we were able to confirm that the new reservation booked at one of the alternative properties recommended is 20 minutes from the original property you booked.

  While we try our best to work with the alternative properties we have available, direct proximity is not always guaranteed. However, we must emphasize that we were unable to validate the claim that it was an hour away.

  If you have additional information to provide beyond what you've noted here and/or in response to the clarification we've been able to provide, please do not hesitate to contact us at *************) so that our internal team can approach what further support we may be able to offer.

• Review fromTracy S

  Date: 06/04/2025

  5 stars
  Very responsive to any questions. Took care of any issues quickly.
  

  Evolve

  Date: 06/06/2025

  Happy to hear our team was able to support you quickly and effectively. We appreciate the kind words, *****!
  

• Review fromKelly B

  Date: 06/04/2025

  5 stars
  No issues booking or contacting the owner. The house was as described and there was n need for us to use or contact the Evolve company before, during or after our stay.
  

  Evolve

  Date: 06/06/2025

  Thanks for the feedback, *****.

  Even if you didnt need to reach out, were always here to support your stay behind the scenes. Hope to see you back again soon!

• Review fromTaras K

  Date: 06/03/2025

  1 star
  ************************** is a greedy, heartless company that hides behind a garbage cancellation policy. I canceled a $2,000 ****** booking a month in advance, and they refused to refund a single dollar even though they rebooked the same dates with another guest. So they got paid twice and still kept my money. Total scam. Zero ethics. Avoid at all costs. ****** should cut ties with these crooks.

• Review fromCherine T

  Date: 06/01/2025

  1 star
  Evolve rented me a place listed as whole house, but when I contacted the owner as my trip approached, was told he would be occupying an entire floor the whole month I was to be there. The owner contacted Evolve regarding their error and they cancelled the reservation. Evolve agents actively searched the same sites I was searching for a replacement, but so close to summer, there was nothing suitable for the same price. The house was listed falsely and had I not contacted the owner prior to arrival, I would have arrived a single woman in an unsafe situation with nowhere to go. This situation was potential danger for danger to renter and owner. I will never work with Evolve again.
  

  Evolve

  Date: 06/06/2025

  Hi *******,
  

  We want to start by acknowledging how unsettling this experience must have been, especially given the safety concerns you raised. Situations like this are incredibly rare and were truly sorry that it disrupted your travel plans.
  

  The issue ultimately stemmed from an internal miscommunication, as the owner had informed us they were not renting the property during your booking dates. As soon as we became aware, we reached out to notify you and offered alternative options in hopes of helping you secure a new place to stay.
  

  We appreciate you taking the time to share your feedback its taken seriously and will help guide improvements to how we manage and communicate about reservations moving forward.