Reviews

Review Details

• Review fromErika J

  Date: 07/30/2025

  1 star
  We had a deeply disappointing experience with a property managed by Evolve (***** *********, June 29July 6, 2025). On July 2, we reported a septic system failure that caused raw sewage fumes to spread throughout the home, making the entire lower level uninhabitable for over 36 hours. Young children and elderly grandparents had to sleep on couches and an outdoor patio due to the unsafe conditions.A licensed engineer who came to the property confirmed the grinder pump failed due to normal wear and tear, not misuse. Despite this, the owner falsely accused us of causing the damage and submitted a claim through Evolve to charge us. The owners messages throughout our stay were hostile, accusatory, and inappropriate, including false claims that we were smoking, partying, or flushing wipes (none of which were true).We submitted a formal, well-documented complaint to Evolve, including engineering evidence, on July 2. As of today, nearly a month later, we have received no response, no refund, and no resolution.Evolves silence has been incredibly disappointing, especially given their role as a professional property manager. Their inaction reflects a complete lack of accountability and guest supportdespite serious health and safety concerns. Renters should be aware that if something goes wrong at an Evolve-managed property, you may be left on your own.We are still requesting a 50% refund for the loss of use, unsafe conditions, and the hostile treatment we endured. Until then, we cannot recommend Evolve and will not book through them again.
  

  Evolve

  Date: 08/01/2025

  Hi *****,
  

  Thank you for taking the time to share your experience.
  

  Were sorry to hear about the disruption you faced and understand how upsetting this must have been for your group. One of our top priorities is ensuring guests have a comfortable and safe stay, and we sincerely regret that this was not the case for you.
  

  That said, we did conduct a thorough review of your claim, including all communication, evidence and reports submitted. Based on the findings, we ultimately made the decision not to issue a refund for the requested amount due to the following reasons:

  - The property has a clearly stated maximum occupancy of 6 guests. During your stay, we received reports that there were 13 individuals present, which led to a septic system overflow. Please note that exceeding the occupancy limit puts strain on home systems and can result in serious issues like the one described.

  - Contrary to your claim, the licensed engineer who serviced the home diagnosed the grinder pump failure as the result of misuse. According to the report and documentation provided, the pump was clogged with non-flushable items, including cloth wipes and wrappers. These findings aligned with the damage that occurred and ultimately supported the reimbursement of repair costs to the ownercosts we were responsible for covering.
  

  While we understand you may disagree with this assessment, please know your feedback has been shared internally and weve discussed your concerns with all parties involved.

• Review fromMildred S

  Date: 07/24/2025

  5 stars
  A great company and listing partner that listens and understands the wants and interests of their customers/homeowners. I wish ********************** continued success.
  

  Evolve

  Date: 07/25/2025

  Hi *******,
  
  Thank you so much for taking the time to leave such a fantastic review. We truly appreciate your partnership and look forward to continuing to do great things together.
  
  If you ever need anything, dont hesitate to message us on social media or give us a call at ************.

• Review fromPamela E

  Date: 07/20/2025

  1 star
  Absolutely terrible. Their customer service cant even keep up with their own records and they constantly have someone different responding to concerns, questions, etc and so they cant even keep track of what was already discussed. They were handling the property that we rented in June of 2025 and the home itself as gross. Every room had all the windows open, there was a smell, dishwasher full of dirty dishes, dirt on the floor, stained rugs, and inches of dust on the ceiling fans. I realize didnt contact the host about this right away but we had checked into the property close to 11 PM and had no where else to go. Not to mention, I shouldnt have to ask for the property to be in acceptable condition. Thats ridiculous. We paid over $3000 and it was a dump. Now with trying to file a complain with Evolve directly, they are trying to avoid doing anything and keep asking me the same questions over and over again. Ive asks several times for my issues to be escalated and for the owner of the property to reach out to me - and nothing. Wild how as soon as I leave my VRBO review, the listing for the poppers is removed completely. I was giving the owner a chance to address the concerns but they didnt. They just hid the issues. Every the few times we reached out to the owner or management company about a few things (like Packages being delivered) - no one responded. So I cant imagine that they would have responded to anything else.
  

  Evolve

  Date: 07/23/2025

  Hi ******,
  
  Thank you for sharing your feedback. We're truly sorry for your experience and for any miscommunication that may have occurred throughout your case. Your comments about the conflicting messages have been shared with our team as we continue working to improve.
  
  When a guest reaches out after checkout with a concern, we carefully review all available documentation to fully understand the situation. In your case, our team requested video evidence along with communication records involving the Guest Contact to help guide our next steps.
  
  We recognize that the property may not have met expectations based on what you shared. However, your concerns were reported more than two weeks after your stay ended. Unfortunately, neither our team nor the local contact was notified at the time, which limited our ability to provide immediate support.
  
  That said, your case is still under review and your case owner will follow up with any updates as soon as they become available.

• Review fromRobert S

  Date: 07/11/2025

  1 star
  Yeah, here is their scam: they cancel your reservation without notice, issue a travel credit, and when you rebook, they dont use the travel credit. Absolute imbeciles and totally shady. Took two hours on the phone and the guy in customer service (who I barely understand) still is acting like he has no idea what is going on.
  

  Evolve

  Date: 07/12/2025

  Hi ******,
  
  Thank you for reaching out. We're very sorry to hear about this frustrating experience. 
  
  After review of the situation, we'd love to offer you some clarity here to our processes and what occurred with the mentioned future travel credit and cancellation.
  
  We had actually sent you multiple emails regarding a failed final payment for your reservation with us and warned you about the cancellation if this was not reconciled. The first email went out on July 9th, followed by a final warning on July 10th. 
  
  On July 11th your reservation was cancelled due to the mentioned failure of the final payment, another email going out to notify you. Given the cancellation policy, when your final payment failed and the stay was cancelled, you automatically received your initial payment back in the form of a travel credit. 
  
  We reviewed that after you let us know your desire to keep the reservation and charge a different card, we assisted you in this process by allowing an exception and reinstating your stay. This prompted the voiding of the credit since the amount there would be honored as the initial payment you made when you booked now that the stay was reinstated back to pre-trip status. 

  At this time your stay has been reinstated with all relevant amounts captured. The credit's amount has already been factored into the stay as it is your initial payment made. 

  We thank you for your outreach as any feedback is appreciated and taken seriously. If you have any questions or need assistance with anything else, please feel free to reach out.

   

• Review fromBeata G

  Date: 07/09/2025

  1 star
  They are the worst rental company. They are greedy and don't follow the rules. Just because they have a lot of properties they think they are above the law. I hope they go bankrupt in the next few years, they truly deserve it. They abuse their customers and are super unprofessional. I've been traveling my whole life and that's the first time I'm so unhappy with a travel experience. Stay away from them if you can.
  

  Evolve

  Date: 07/10/2025

  Hi Beata,
  
  We are sorry to hear about your experiences with a recent reservation. In reviewing the situation regarding your ****** booking, we understand your concerns were regarding a mandatory resort fee which we were unable to facilitate through the ****** platform. Please note that all information was provided on the listing, so anyone is aware of these fees before they decide to make a reservation. Additional notes are provided in the house manual once you have confirmed a booking. Since these fees are facilitated by the resort directly, we are unable to add these through the ****** platform. We were in touch with ****** as well who confirmed that all notes regarding the fee were appropriately provided on the listing. If you have any questions or need assistance with anything else, please feel free to reach out.

• Review fromShawn m

  Date: 07/09/2025

  1 star
  I booked with them on ******. When I hit submit it changed the dates automatically and I had to cancel. So they won't refund. **************
  

  Evolve

  Date: 07/10/2025

  Hi *****,
  
  We acknowledge your concern regarding our cancellation policy and would like to take a closer look at what happened to see how we can assist.
  
  If you're open to it, please feel free to give us a call at ************ or send us a message through any of our social media channels.
  

• Review fromStacy L

  Date: 07/09/2025

  1 star
  Absolutely terrible! First off, if the property is not available for the dates I'm looking for, it shouldn't be listed or on the site. It was available, I paid for it, they took my money, KNOWING that the place wasn't available! Now I'm out of my money for 5-10 days! No trip for me this weekend!! As my money is ALL TIED UP with Evolves mistake! Absolutely. Guess it's no big deal, just my family's birthday! Preciate Evolve for making it possible!! You'd think they'd offer me another spot instead in the same area, but NOOOOOOOO, they took my money, now i gotta be the one to chase it down, and get it back!!! Terrible business and I won't be doing business with them again!! BUYER BEWARE!!!!!!!!! NO NEED TO CONTACT ME, YOU DID NOTHING TO HELP WHEN I CALLED, NO NEED TO TRY NOW!!!!!! ZERO STARS! ONLY PUT ONE ON THERE TO MOVE ON!
  

  Evolve

  Date: 07/10/2025

  Hi *****,
  
  We sincerely apologize for the abrupt cancellation and the inconvenience it caused, especially given the special occasion your trip was meant to celebrate.
  
  Please know your feedback has been documented and shared with the appropriate teams as we continue working to improve the guest experience. While cancellations are rare, owners do reserve the right to cancel under certain circumstances. In this case, we were informed that the property would no longer be available and a full refund was processed immediately upon receiving that update.
  
  That said, we recognize that the support you received afterward fell short and were truly sorry for the added stress this caused. We understand you may not wish to be contacted further but since your reservation was upcoming, wed still be happy to assist you in finding an alternative stay if thats something you're open to. Please dont hesitate to reach out via any of our social media channels or by calling us at ************.

• Review fromKeri L

  Date: 07/08/2025

  1 star
  Evolve ******************* is truly awful!! We have been using them for 10 months and they have screwed up so many things, that reflected our reviews! Now, they forgot to cancel three of our vacationers when we were remodeling and that was a horrible situation. Then, they canceled three people that were not supposed to be canceled and didn't pay us on it. I've been calling for 3 weeks to get paid on three different rentals that come to almost $2,000 and they keep hanging up on me! Do not do not do not do not use them
  

  Evolve

  Date: 07/09/2025

  Hi ****,
  
  Thank you for your honest feedback and we apologize that we've been unable to meet the expectations we strive to provide for our owners. We understand the seriousness of the issues youve raised, especially around the recent cancellations and delays in payout communication.
  
  That said, we'd like to take this opportunity to provide some additional clarification:
  
  - There were three bookings in May and June that had to be canceled after guests arrived and found the home unprepared for check-in. This was reportedly due to ongoing renovations. However, we havent yet found a record of a request from you to block those dates for maintenance. If you recall specific dates when this was communicated, wed appreciate it if you could point us to them so we can investigate further.
  
  - For the booking on 6/16, the guest arrived and found the home not guest-ready. Despite our attempts to reach you at that time, we did not receive a response. Based on that and the documentation provided by the guest, a refund was issued to offset their inconvenience.
  
  - For the booking on 6/20, we saw that the reservation went forward, but the correct payout amount doesnt appear to have been processed. We're currently investigating this discrepancy internally and will follow up as soon as we have an update.
  
  As mentioned, we're actively working to ensure your concerns are resolved in a timely manner and appreciate your continued patience. In the meantime, if there's anything else you'd like help with or any questions as we continue our investigation, please feel free to give us a call back or send a message to any of our social media channels.

• Review fromWilliam E

  Date: 07/08/2025

  1 star
  I do not recommend this place, it was not a pleasant experience, when we walked in the door the a/c was very loud I called the owner and he said he would send someone to check it out, the first ****** tried to push the sides to see if it would be less noisy and it didn't, my husband was telling him it was the compressor so they sent someone else and he confirmed it was the compressor and the unit was so old that they don't sell that refrigerant any more, and of course there were not any other rooms available, so it was either stay there and listen to the a/c or turn around and go back home, he said he could comp us one night $200.00 and the cleaning service they use was horrible, dust every where, floors were not clean, the coffee table had a white frame and so did the chairs were brown from filth, tried to clean them myself, not the way you want to spend your vacation and if that wasn't enough we started to smell a very unpleasant odor coming from the drains like sewage backing up and apparently it has happened before when so called maintenance came to check it out he came back with can of air freshener and we had to keep the drains closed, there so much more I could say, so we paid $2,408.58 for a nightmare but we did $200.00 of that back
  

  Evolve

  Date: 07/10/2025

  Hi *******,
  
  We appreciate your feedback and sincerely apologize for your experience and any inconvenience you encountered during your stay.
  
  Our team reviewed the details of your reservation and noted that we werent made aware of these issues during or immediately after check-in. When concerns arise, we always encourage guests to reach out right away so we can work with the owner to explore possible solutions. Unfortunately, we didnt get that opportunity in this case.
  
  That said, weve escalated your concerns internally and would appreciate it if you could give us a call at your earliest convenience so we can discuss this further.
  

• Review fromJeremy S

  Date: 07/08/2025

  1 star
  This company does not hold their rentals to high standards. They allowed the homeowner to steal money from us for service not provided. We arrived and found the home in unsuitable condition. It smelled of mold. The doors would not stay shut. Stains on sheets that looked like bedbug blood. Floor unstable and felt like it was going to fall through. The home is in a bad neighborhood. We immediately canceled & had to find last minute accommodations elsewhere. Not one night was spent there. The home has no business being listed for rent. We lost over $1700 because of their shady business practices. Do NOT rent anything to do with this company.
  

  Evolve

  Date: 07/09/2025

  Hi ******,
  
  Were sorry to hear your experience didnt meet expectations and we appreciate you taking the time to share your concerns. Upholding a high standard of guest experience is always our goal, and we regret that we fell short.
  
  When a concern is raised, we follow a process that includes a thorough review of all available documentation and communication to help validate the claim and determine next steps. In this instance, we did not receive any supporting evidence and the property was inspected shortly after your departure in which none of the reported issues were observed.
  
  Additionally, we weren't made aware of the issues during your stay, which limited our ability to assist in real time or offer support before you chose to leave.
  
  That said, weve documented your feedback and shared it internally as we continue to evaluate ways to improve the guest experience. If you have any further questions or concerns, we welcome you to reach back out.