Complaints

This profile includes complaints for Tuff Shed, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuff Shed, Inc.

  1777 S Harrison St STE 600 Denver, CO 80210-3931

  
• 

  Tuff Shed, Inc.

  421 Bedford St. Whitman, MA 02382

  
• 

  Tuff Shed, Inc.

  7447 Route 96 Victor, NY 14564

  
• 

  Tuff Shed Hartford

  1773 Berlin Tpke Wethersfield, CT 06109

  
• 

  Tuff Shed New Haven

  Orange, CT 06477

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed through the Home Depot/Tuff Shed online platform. The shed was built in my backyard today, and I immediately noticed that it does not include the standard vents that are supposed to be installed on each side.I spoke with REMOVED, the manager at the Phoenix location, who confirmed that all sheds do come standard with vents. He also acknowledged that, for some reason, the vents were removed from my ordereven though there was never an option for me to remove, add, or upgrade vents during the online purchase process. When building the shed online, the vents are automatically included as part of the standard structure. Despite confirming that vents are standard equipment and do not cost extra when purchasing a shed, I was told that I would now need to pay over $300 for someone to come out and install them. This is unacceptable and misleading. We paid more than $6,100 for this shed, plus multiple upgrades, and for Tuff Shed to remove a standard safety feature is deceptive and constitutes consumer fraud. We live in a state where summer temperatures exceed 120 degrees. Lack of ventilation poses serious health risks for my family when we need to work inside the shed. Tuff Shed must take responsibility for this error.I am requesting that Tuff Shed return to my property immediately to remove the shed and issue a full refund. I have also filed a dispute with my credit card company regarding this purchase.

  

  Business Response

  Date: 12/02/2025

  Building was purchased on November 17, 2025
  Building was purchased through REMOVEDOrder number H0415-467088
  Customer configured and purchased building online
  Building was configured and purchased with no vents
  Customer verified and completed BH on 11.21.25 (see attached)
  Building was installed on 12.1.25 (see attached photos of completed building)
  
  Customer called office on REMOVEDafter the building was installed and advised that there were no vents on the building. We confirmed with customer that no vents were configured on or purchased with the building.  We advised the customer that we could schedule installation of the vents if they wanted to purchase at this time the customer indicated that he understood, and the conversation was terminated. The wife called back approx. 1 hour later and was adamite about returning to the build site and installing the vents at no additional charge. We advised the wife that the building was configured and purchased with no vents, and that providing and installing the vents at no charge was not possible. The conversation was terminated at that point.
  
  Please let me know if you require any further information

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a year my garage was built, tuff shed doesnt pour cement, so they sent a list of cement contractors as we dont know any and recently moved to the state. Contacted the cement contractor, came out measured and gave us a price. We were in contact with two people constantly who are both no longer with the company. I fear is part of their problem. We told tuff shed who we chose. They are now in contact with eachother. We paid for the cement and they poured the cement. Long story short, the cement needed a footer. A footer was not installed as tuff shed didnt inform the concrete contractor or send any info or plans that the cement was for a garage. I paid REMOVEDfor cement. Which is not wasted money because its not correct and the city has came out & fined tuff shed as they didnt contact the city for an inspection to make sure everything was done correctly. And it wasnt built correctly. They had to come out multiple times, left so much REMOVEDbuilt it correctly. So the garage is being taken down next week. No apologies. Just a refund after the garage is taken down. CHOOSE ANOTHER COMPANY. They are incompetent and I have no idea how they have been in business this long because they have no clue what the h they are doing!

  

  Business Response

  Date: 11/14/2025

  Below is the information provided by our new General Manager in REMOVED, REMOVED, who started in this role on June 30th. Much of this project occurred prior to his arrival, but he has done his best to review the history and provide an accurate timeline. We understand this situation has been stressful for the customer, and we hope this clarification helps.

  Project Timeline & Summary

  Engineering
  March 4, 2024: Preliminary engineering drawings approved by *. REMOVED
  April 18, 2024: Final engineering drawings completed by REMOVED
  
  Concrete Work (Not Coordinated With Tuff Shed)
  While we do not have written documentation from the customer regarding their concrete work, internal discussions and follow-up with the concrete contractor indicate:
  The customer hired their own concrete company independently.
  The slab was poured without notifying Tuff Shed Store 690.
  The slab was poured before final engineering drawings were completed, which means it did not meet the specifications required for this garage.
  
  Permitting
  June 28, 2024: Initial permit approved
  June 28, 2024: REMOVEDrequested drainage approval
  April 1, 2025: Final permit issued (unclear on why this took so long)
  
  Installation & Inspection
  June 27, 2025: Installation completed by installer REMOVED
  Mid-August 2025: Final garage inspection failed
  

  County & Contractor Follow-Up
  Early September 2025: REMOVEDspoke with REMOVEDat REMOVEDregarding the inspection failure
  The concrete company confirmed that no footers were poured, as they had told the customer they were unnecessary
  However, footers are required for this garage under both engineering specifications and local code.
  

  Required Corrective Action
  By mid-September, the factory determined the structure could not be brought into compliance without:
  A demolition permit
  Removal of the existing structure
  A full repour of the concrete with proper footers
  Customer Decision
  The customer chose not to complete the required corrective concrete work. Because the existing slab did not meet engineering or code requirements, the structure could not pass inspection, and the customer requested a refund.

  
  

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Tuff Shed for my property and I am unhappy with the damaged and improperly installed product that was delivered. On the day the shed was built I noticed the front panel of the shed had a big chunk broken off the top of it. I called it out to the tech who said he would be "fixing it". Once installed I found that his fix was to add some caulk, paint over it and put a wedge of wood on the inside of it to hold it in place. This is not fixed, this is bandaged. Then I was offered "free paint" Also spilled paint all over my grass which will grow and disappear but just shows to the level of care provided. The trim boards around the window was not installed properly and has gaps, uneven and will allow weather to penetrate the areas. The window that I purchased was not sealed. The window screen has paint on it. The upgraded floors that I purchased is damaged in multiple places having chunks taken out of the floor. The shelves that I purchased were also not installed properly as I have one 4 foot off the ground then the next almost all the way by the ceiling. These are not even functionable in these areas. I was contacted by REMOVEDabout the issues who offered to send someone out and fix the issues. The tech showed up and immediately started making excuses about all the damage and telling me I should just ask for free ramps or something to make up for the damage. I already have ramps so this was an ignorant offer. He was complainging about the work he would have to do to fix the broken shed. At this point I told him to leave as I had no confidence that someone that did not want to do the work was going to do it correctly the next time. REMOVEDcalled me about 2 hours later asking what happened. She offered to send the same exact technician back out to fix it again and at this time my time has been wasted twice and I told her no- I do not want the same tech back out. I told her I am not happy, I paid almost $5k for a shed that was in poor shape.

  

  Business Response

  Date: 10/27/2025

  REMOVEDour OM contacted REMOVEDon REMOVED. He shared his perspectives,and we agreed to address the issues with his shed, mostly cosmetic in nature. Our Field REMOVEDwill visit the building this afternoon REMOVEDand develop a full punch list.  I indicated we would follow up to schedule the follow-up call on Monday/Tuesday.

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24049600
  
  I am rejecting this response because: Id like a full explanation of the punch list and a resolution to the fact of what I had to jump through to get the shed fixed. This has taken up my time as well as the issues with the shed. I cant give an approval to the response without a documented resolution. I do still think a discount should be added as well due to the issues and time/ steps its taken to resolve this. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/04/2025

  Hello REMOVED,

  We will have two techs on your property tomorrow 11/5 to execute the following punch list:
  
  1 - Replace siding on the left hand side of then door, we will have to remove the overhangs and trim.
  2 - Window trim needs to be removed, cut down so its a better fit.
  3 - Replace window screen.
  4 - patch and paint the smart floor where the screws were over-driven to floor.
  5 - Adjust the shelf or add a third row.
  6 Touch up paint in some scuffed areas

  You have also talked to our OM REMOVEDregarding this punch list above.

  Customer Answer

  Date: 11/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 11/05/2025

  This email is to notify the BBB that the contractor did not follow through with their resolution. They sent someone out and completed part of the work in a manner that was not acceptable.  
  The only thing fixed was the window screen was replaced. 
  
  1. Floors look like cREMOVEDfor an upgraded floor has discolored putty put on the floor where nails were over driven. Not a good repair job. 
  2. New siding board has a spot with chipped paint. Also has over driven nails in it. 
  3. No changes to shelves at all. 
  4. Trim boards around window in back no changes made still do not sit flush and not caulked. 
  5. No touch up paint done. Can still see scuffs around it. 
  
  Ive reached out to the contractor to share the updated concerns. He thought it was done. They want to schedule another time to come out and fix it and at this point Im fed up and dont want them back. The only reasonable resolution at this point is a significant refund for the shed thats not put together as it was sold to me. 
  
  Thank you,
  REMOVED
  REMOVED
  

  
  

  

  Business Response

  Date: 11/19/2025

  This customer has appeared to be inconsistent and contentious since the build.  According to our installer, he consented to the location of a shelf and the method of fixing a slightly damaged piece of siding.
  
  At the first service call, he claimed that our technician was argumentative about what he planned to do with the shed, and he sent the technician away.  This happened through a doorbell camera.  It was at this point that he filed this complaint,asking for $1800.
  
  I then began communicating with the customer by phone, though he clearly prefers writing, and we agreed to the scope of a subsequent service call.   Unfortunately, the team of technicians failed to complete all the items on the work order.  We tried in vain while the techs were on site to reach the customer about the location of the shelf, so it seemed prudent to leave it in place. The customer was utilizing his shed, which has only cosmetic issues.
  
  It later became clear through ongoing discussions that the customer preferred a monetary resolution. In an effort to resolve the matter amicably, and in recognition of the inconvenience caused, we offered a settlement of $1,200. The customer accepted this resolution, and the refund was processed on November 7.

  Customer Answer

  Date: 11/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not happy with the install of my shed from Tuff shed. I paid $4700.00 for a Sundance lean to. I also paid $200.00 for a man tuff shed recommended to level my spot. When he was finished it looked halfway decent. The guy that installed my shed put more blocks in and now its 8-9 inches off the ground. I wanted it to be as low as possible. I need the get a ramp just to put anything in it. I want my $200 back since it was a waste of money to be leveled. I'm not a happy customer.

  

  Business Response

  Date: 10/22/2025

  The customer responded via email on 10/20 to REMOVEDand REMOVEDwho are both no longer with the REMOVEDthey are no longer with the company they did not respond, he then called the customer care number and spoke with REMOVEDwho made a note in the case. On 10/21. When I saw this, I called the customer and discussed the matter with him he noted we recommended someone to level his site which we normally dont do.I let the customer know REMOVEDour Superintendent would be reaching out to schedule a site visit to determine a course of action and to gain some clarity on the leveling situation. REMOVEDreached out to him on 10/21 and scheduled a meeting for 10/22. During that meeting, it was confirmed that the customer, REMOVED, was aware of the leveling requirements and signed the leveing and had independently scheduled a company to complete the work on his own.

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because of the inadequate experience and lack of understanding of customer needs, the sales rep REMOVEDgave incorrect information and my shed is not acceptable as built. It ended up facing the incorrect way, she did not explain anything about the window so it's only one on the wrong side, the door has to swing the wrong way, because she did not explain anything correctly. I gave specific instructions and photos of what I wanted and it's entirely wrong and unacceptable. The manager never reached out when the assistant manage should have said, we have a concerned unhappy customer. REMOVEDassistant mgr only wanted to do a conference call to save REMOVEDjob. Nothing was accomplished per my opinion. Now it's all backwards for the future yard design.

  

  Business Response

  Date: 10/22/2025

  On Monday October 13th we sent our installers out to construct the building. We received word from our sales person that the customer was unhappy with the shed design and orientation on her property.
  We spoke with the installers who informed us that the customer was upset, but that she told them to turn the building to fit the concrete foundation. After the install was complete, we continued to receive feedback from the customer that she was unhappy with her experience with Tuff Shed. After several calls and voice messages REMOVEDwas able to speak with the customer and listen to her feelings around the experience she had with us from start to finish. She provided feedback on things that we could have done that could have made it better. We also discussed a few things that we could potentially do to the building that may make it more suitable for her. (re-locating the door/window).  She stated that she would like to think about it. I hope to speak with her in the coming days about those options.
  My goal is ultimately to make the customer happy.

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:

  The manager/owner and I spoke and I appreciated the apology and able to make some training suggestions for his staff.  The shed will stay as is and I have ideas to accomodate my needs for a cute area in my yard.  I will leave as is, only thought that was given to me today was maybe adding another window on the other side, but I'm still comtemplating how that would look.  

  Thank you. 

  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Tuff Shed in September of 2020. They didnt deliver it and install it until December 2020. Tuff Shed had a 5 year warranty. My shed doors are falling apart. Called them 10/2/2025. They said my warranty expired September 12th of 2025 since thats the date I purchased it. Why wouldnt the warranty start when it was put in?

  

  Business Response

  Date: 10/07/2025

  Our Superintendent and REMOVEDmet with the customer on-site to inspect the shed together. After reviewing the concerns, we determined the necessary repairs and have scheduled the work for Friday, October 10.
  The Superintendent will personally complete the repairs, and will be performed at no cost to the customer as part of our commitment to resolving the issue promptly and ensuring customer satisfaction.

  Customer Answer

  Date: 10/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDLading

• Initial Complaint

  Date:09/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See details Start Date: May 24, 2023 Opened The REMOVEDCredit Card Credit Terms: Two-year 0% interest Credit Limit: REMOVEDBeginning Balance/Total: REMOVEDRefund 1236 for garage door openers Refund $2,000 for Permit and processing fees Paid in full: March or April 2025 Tuff Shed promised a WPI-8E (Windstorm) rated building and a WPI-8E Certificate. Dispute: Tuff Shed provided a WPI-8E-rated building, yes, but Tuff Shed installed the wrong roof. Tuff Shed resolved this issue.Tuff Shed did not provide a WPI-8E Certificate-NO and did not attempt to resolve the issue. Hired REMOVED, found that Tuff Shed's REMOVEDEngineers engineered the building to withstand 115 mph winds, not the required 145 mph winds. REMOVEDfound that the building met the 145 mph requirement with few additions and was successful in re-engineering the building to 145 mph. Honorable mention: Tuff Shed installed replacement windows instead of new windows. Not surprisingly, the windows leaked/leak. No response from Tuff Shed, my husband has been working to resolve the leaks. One window continues to leak, but I have no desire to work with Tuff Shed to resolve it. In my years of experience and living life, I have never encountered such customer service. I really do not have the words. The words I have are not complimentary. For example, number of "stars": for me, it is truly a negative 5 in response time. The lack of response was mind-boggling, stunning, and truly the worst I have seen. When Tuff Shed would respond, it was always the same: "It's in the works". Ultimately, the fix for Tuff Shed was simple. Tell me the truth, and either bring in a home office engineer or hire a local engineering firm to reassess the building vs the WPI-8E requirements. I spent $2,297.42 for the engineering firm and the additions. I am asking for reimbursement of $2,297.42. No advertising issues.Thank you for your time,REMOVED

  

  Business Response

  Date: 09/12/2025

  We do not have any record that customer purchase services to get a TDI certificate; We do see customer purchase REMOVEDrated garage doors, (4)windows, and hurricane clips- these are special order products, has additional fees/labor, and was installed on the customer's structure on January 2024. 
  
  However, we did reach out to our REMOVEDto start the process of a TDI certificate in 2024 ( which has addition fees but customer was not charge for the service), but customer wanted a higher wind rating for her home owners insurance. The wind rating for the structure meets the Brazoria County building requirements, permit was received,and an inspection was not required.
  
  Regarding reimbursement, the customer did not purchase directly from REMOVED, our order came from REMOVED, but customer did receive a REMOVEDrefund from REMOVEDthat Tuff Shed approve to lose from the purchase order on April 1, 2024. Request for reimbursement from Tuff Shed is denied.
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23851462
  
  I am rejecting this response because:

  I am on a business/vacation trip and will not be back until Monday, September 22. Therefore, regarding the proof of my "Windstorm" request, I cannot provide the detailed invoice, but I can provide the details below. One of the original documents I attached shows "Wants Windstorm". More information will be sent upon my return. 

  May 24, 2023 - REMOVEDcredit card opened
  - Total 35,773.00
  - Included REMOVEDWindstorm Certification
  - Included 900 Engineering Fee
  - Included Upgrades to all doors
  -              3 x 67 Double Shed Doors 529
  -              8 x 7 Overhead Garage Door 1,100
  -              8 Tall - Garage Door 550
  Added expenses Radiant Barrier 1343
  Added expense at Tuff Shed's request: house wrapping (details to be provided upon my return on Monday, September 22, 2025)
  Refund 1236 for garage door openers
  Refund $ REMOVEDfor Permit and processing fees. (Refund of Building Permit Fees: Not windstorm-related) Details will be provided upon my return.)  

  I will not argue the Brazoria County 115 mph wind requirement. However, I can speak of the requirement for REMOVEDI have lived in REMOVEDsince 1999, owning two homes, both of which require homes to meet Windstorm requirements and pass inspection for a Windstorm Certificate. REMOVED's requirement is 145 mph. REMOVEDprotects the homeowner from hurricane-caused expenses. I could not afford not to have REMOVEDon my new garage. Many expensive items are stored in the garage. I cannot afford to be uninsured. I spoke with REMOVEDat REMOVED.

  I will send a detailed invoice upon my return on Monday, September 22.

  REMOVED

  Customer Answer

  Date: 09/22/2025

  Please see the attached delivery ticket. I am asking for reimbursement of $2,297.42. 

  Tuff Shed denied the reimbursement, but I wanted to appeal their decision. Tuff Shed states that I did not ask for a Windstorm certificate, but I did. 

  Thank you for help, 

  REMOVED

  

  Business Response

  Date: 09/30/2025

  REMOVED. spoke with Ms. REMOVEDregarding her refund request, and my understanding is that an agreement was reached. She acknowledged that she had already received a $2k discount at the beginning, following discussions with her brother, REMOVED. In addition, we installed the building with all the necessary supplies to support a TDI inspection, at no additional cost to the customer. During my conference call with REMOVEDearly in the process, we specifically discussed the WP8, and it was agreed that moving forward with this installation would complete the project as intended.

  Customer Answer

  Date: 10/04/2025

   
  Complaint: 23851462
  
  I am rejecting this response because:
  

  Home S and Tuff Shed are stalling, and worse, they are not being truthful. Homes S is not being honest in his response. I have documentation and witnesses to prove my statements below.
  
  1)I bought and paid for a Windstorm-rated Garage and a Windstorm Certificate from Tuff Shed. Tuff Shed failed to provide a Windstorm Certificate.
  
  See attached from Tuff Shed dated May 23, 2024
  Regarding the statement: Provided Windstorm at "no cost" to the customer. I spent $8,750 on Windstormplus building upgrades.
  Documentation: See attached, highlighted in red, Windstorm expenses $7,850 and $900.
  Witnesses:
  Tuff Shed Salesman (no longer employed at Tuff Shed)
  REMOVEDS (quoted windstorm expenses)
  REMOVED(Brother, started the negotiations with Tuff Shed)
  REMOVED(Husband)
  2) The $2,000 refund I received.
  Tuff Shed was running a promotion at the time of purchase. Tuff Shed was offering free building permits and processing feesnothing to do with my Windstorm Certificate.
  Witnesses:
  REMOVED
  REMOVED
  REMOVEDS
  
  In case you still doubt that I requested a Windstorm Certificate, please see the excerpt below from one of my many emails asking REMOVEDS for a status update on my Windstorm Certificate.
  
  I will not pay twice for the same service. Tuff Shed's engineering firm engineered my garage for 115 mph winds. To meet windstorm requirements, my building had to be engineered to withstand winds of up to 145 mph.
  I hired an engineering firm to assess my building for a windstorm certificate. As previously mentioned and documented, REMOVEDsuccessfully reengineered my building to meet Windstorm requirements at an additional cost of $ 2,297.42.

  
  REMOVEDS and Tuff Shed, I expect a refund of $2,297.42.
  
  ____
  From: REMOVED[mailto:REMOVED]
  Sent: Monday, August 19, 2024, 1:59 PM
  To: REMOVED
  Subject: URGENT! FW: Urgent-Tuff Shed Building leaks-REMOVED
  
  REMOVED,
  
  I need an update.
  
  What would you do if you were in my shoes? Get REMOVEDinvolved? Report Tuff Shed to the BBB? Obtain an attorney?
  
  ???
  REMOVED
  REMOVED
  
  From: REMOVED[mailto:REMOVED]
  Sent: Thursday, July 25, 2024, 5:06 PM
  To: REMOVED
  Cc: REMOVED
  Subject: Re: FW: Urgent-Tuff Shed Building leaks-REMOVED
  
  Dear REMOVED, 
  
  I texted you yesterday and left you a message today. 
  
  1) When we spoke on July 12, you said you thought I would have my windstorm certificate within two weeks. Today marks two weeks, and I have heard nothing from you. 
  2) Regarding my leaky windows, REMOVEDhas recommendations on how to fix them and has shared this information with Tuff Shed. I have not heard from Tuff Shed regarding the plan to fix these windows. Please let me know when I can expect the windows to be fixed. 
  
  REMOVED, I want to work with you on this matter. I do not want to hire a lawyer, but I am losing confidence that you can resolve this issue.
  
  Thank you for your attention to this matter,
  
  REMOVED
  REMOVED

   

   

   

   

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my 12x24 TR-800 building June 2025 through Tuff Sheds and REMOVED$11,333.00 Sales REMOVEDvery helpful and informative To be set up on a concrete slab that passed the Tuff Sheds REMOVEDfor the Shed build from REMOVED.Aug 11 REMOVEDparts that were pre constructed. A 2 man crew dragged extremely large sections of the shed over a concrete retaining wall painted side down causing all sorts of un needed damage to the wood and paint. My neighbor and I witnessed it and looked at each other in REMOVEDstart off I live in an HOA and the sales REMOVEDand I discussed the colors had to match my home due to the rules.Brown trim and door. The building showed up with white trim and door. When I spoke to the men they were authorized to paint the trim but I was told the door only came in white (primer)They managed to construct the building and touched up the damages done while unloading the building parts.When it came time to install the rollup door it was white (first problem) and it was also smaller than the door hole. 6 instead of 10 I believe.Reached out to supervisor and he ordered correct door color and size. A week later he installed a temp painted door.29 Aug new door arrived. The same 2 man crew changed out the door and in the process damaged the outside door trim, did not secure the threshold to the floor and the door is not installed properly so will not close correctly.I have filled out the Tuff Sheds contact form. Emailed Tuff Shed REMOVEDs and contacted the local supervisor. I received no REMOVEDly from anyone after submitting my pictures.Filing the BBB complaint seems to be the only true way to get a response from anyone at Tuff Sheds.Until today the local supervisor has been very helpful, courteous and seemed to be on top of things.He asked for my pictures early this morning and Ive heard nothing in return.I still have a non functional $11,000 shed.Only allowed 2 photos, I have more

  

  Business Response

  Date: 09/04/2025

  The customer was frustrated from the beginning of the build process due to the concrete job that was done not being to standard, the customer had every right to be frustrated. Mr. REMOVEDsigned the builder's helper on 6-19-2025 which reflected white doors, white trim, white vents and white drip edge. When our installers arrived at the customer's house,he informed them that nothing on his shed could be white. REMOVEDpersonally delivered REMOVEDdrip edge, vents and extra REMOVEDpaint so the installers could paint the white trim REMOVEDat customer's request. He informed the customer that I could order him a canister door painted light stone, but it would be a 2-week lead time before the door arrived. Mr. REMOVEDwas concerned that his HOA would fine him, so as a temporary solution he personally painted one of our stock canister doors almond brittle which was the temporary color that the customer selected. When the painted door arrived we scheduled our installers to go back out to switch the doors out, the crew never informed us that the concrete seemed to be out of level in the door opening (REMOVEDwill confirm today if the concrete is out of level) so there was a gap at the bottom of one side of the door. The crew also scratched up the paint on the trim around the door casing, Mr. REMOVEDmade me aware of this on 9-3-25 at 10:18am, Mr. REMOVEDis correct that I did not respond after he sent the photos until this morning. Mr. REMOVEDdefinitely has the right to be frustrated and upset considering how his experience has been from the beginning, we have not demonstrated the standard that Tuff Shed represents. REMOVEDhave assured Mr. REMOVEDthat I will not rest until everything is taken care of on our end, I am personally going to his house today at 12pm, our installer crew is going back after 5pm today to rectify the aesthetics.  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23836978
  
  I am rejecting this response because:

  The Slab was inspected by Tuff Shed REMOVEDand is level.

  The temp door lined up and closed perfectly.

  My concrete frustration had nothing to do with the shed build. The shed frustration is all caused by the company. The trim was always sup to be brown and something went wrong in your system. I have at least 5 different emails with different stuff from both Tuff Sheds and REMOVEDwhere can that not cause some confusion.

  Brown Trim was not delivered, the tuff shed builder painted the white trim brown and that was non issue.

  The issue is from the way they caused extra damage to the building during unload with only 2 people and not completing the work.

  as Mentioned above , the building slab is perfectly level with my 1, 4 and 8 level.

  
  Sincerely,
  
  Surrogate REMOVED

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuff Shed REMOVEDComplaint:In the fall of 2024, I placed a deposit of $900 with Tuff Shed at their REMOVEDstore location for a shed purchase. Unfortunately, due to permit issues, we had to cancel the order shortly afterward. I was informed that the deposit would be refunded.Since then, I have made numerous attempts to follow up via phone and email. Each time, I was told someone would get back to me, but I have not received any meaningful response or resolution. As of today, August 26th, 2025, I still have not received my $900 deposit back.This has been an extremely frustrating experience. I have been more than patient, and I believe I have given the business ample time and opportunity to resolve this matter. I am now seeking assistance from the BBB to help recover my deposit.Desired Resolution:I am requesting a full refund of my $900 deposit.

  

  Business Response

  Date: 08/27/2025

  Customer has been requesting a refund with REMOVEDand was unhappy their requests have not been responded to.  The resolution is our SM spoke with the customer this morning explaining REMOVEDhas been out on medical leave for several months. I advised the refund was issued today and will appear on their card on file in the next 5-7 business days. The customer was appreciative and satisfied with the outcome.

   

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I would like for the owner of this company to call me in regard to this compliant. REMOVED). From the beginning when I met with the sales person REMOVEDI have a uphill battle with this shed. REMOVEDhas been nasty and very unprofessional. His antics he has passed on to me were witnessed by 2 top REMOVEDmanagers who had to step in and call his boss REMOVED. REMOVEDcame to our house to access what had to be done for the shed to be built. He explained that I needed to trim a few tress branches and take a small part of the pool fence down and take small shed away that was there. I did what he asked. I explained that I am already spending way more then I want. REMOVEDsaid ground and everything else was ok. Well when the installer came he said ground wasn't good for him and that the shed would sink. When i called REMOVEDhe wouldn't even take my call. I had to call the head manager at REMOVEDand he called him. He told him there was nothing he was willing to do. I had to wait another 2 weeks to get the ground ready for installer at a cost of almost $ 850 dollars. They also never brought the vent and door closers that were supposed to be installed. Had to wait another 2 weeks for that. Then the shelfs that were supposed to be installed were all wrong in size and where they were supposed to be placed. I had the manager REMOVEDcome to my house to show him the problems in which I had A 3 way call with him and REMOVED(manager REMOVED) where he promised to fix these mistakes and would make good for all the problems. REMOVEDdid not fulfill what we had in whole talked about. At times even he was rude to me . Sending me a text in which I have saying "YOU ARE UNBELIEVABLE" . Is this professional or unprofessional. Listen at the end of the day I am the customer who was spending over $8300.00 dollars. There is more to this as well, I am running out of roam to complain to you about. I know this is not how to treat a paying customer. So please have the owner call REMOVED

  

  Business Response

  Date: 08/19/2025

  We have contacted the customer to discuss his concerns and provided him with a punch list along with a compensation offer. We are awaiting his acceptance so that we can proceed with scheduling the work. As of yesterday, Sierra  followed up with the customer, and we have agreed to speak again on Friday, 8/22, to confirm next steps.