Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yes! Communities has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Yes! Communities d/b/a Oceanway Village

  489 Starratt Rd # 111 Jacksonville, FL 32218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fully own a Mobile Home in Yes Communities - ***************** Farms MHP, and I applied for SAFHR rental assistance in June of 2022. Since then, I have completed my portion of the very involved application, and I meet all the eligibility requirements to receive funds. I was notified by the ** SAFHR application department that they were waiting on proof of ownership documents from Yes to disperse the funds allocated. It has been over 4 months, and after several requests and contacts, I have received no further information from park manager *****************. I have been told by her that there is no available contact information for upper management that I can reach out to, in regards to clearing this up. The hotline for Yes resident relations also failed to respond within the promised 48 hour period. ***************** has said that she is unfamiliar with the process, even though I have direct knowledge that this company has been awarded funds for tenants in the past. I'm running out of avenues to get this resolved, and in the interim it is impeding my ability to utilize a government program that has already approved me.

  

  Business Response

  Date: 11/14/2022

  After speaking with local management they have informed us of how the following update and how they are getting ************************* issues addressed.

   

  "Good afternoon,
  I have spoken with ***** again today and informed her of the latest updates on this issue. Below you will find the details of the situation.
  
  ***** came to me about 2 months ago, just after my OA, *****, left and inquired about the ***** program information we (YES!) needed to provide.  At that time I had no idea what she was referring to and let her know I would find out.  Through my investigation, I was sent an email from the ***** team stating that we needed to upload a long list of documents, some included information from the state and county.  I began the inquiries for this information and documents and have been waiting for some time for them.  ***** has been in multiple times inquiring when "our" side would be complete.  The only information I could give her was that I was waiting on documents myself to complete "our" section.  
  
  ***** came in again last week and again inquired of the information and completion date, also asking for "upper management" contact information.  I again let her know that I was still waiting on documents and a phone call from ***** to explain to me what documents were needed.  I also let her know that the contact information that she already had, was the only information I had to give her.
  
  Today, ***** finally returned my call and it appears that the emailed information I had was incorrect.  I was able to log in, and update/upload the information and documents needed to complete *****'s application for assistance.  
  
  This should all be taken care of and ***** should be ready to go."

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do think it's important to note that a company as large and profitable as Yes! Communitites should avoid having such uninformed staff members be the only contact for tenants. I feel that would have prevented this 4 month long "investigation" from taking place. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok .I rent on ***************************************************************** . Lot 125 when we move in .same day I report 2.bathrooms draining water constant. And water damage on bathroom floor was sinking .missing doors on kitchen gavinet.yard not clean.door hard to close Bad smell on master room and bathroom. Linoleum bubble up when AC start.walls without paint..by the way on first month the office try to get paid for cot my grass when they never cut it .they cover holleson walls with tape and paint over .I report same problems like 6 times on two months .second month I went to the office and they **** I never report we don't have work orders for that property . I toll the manager but she said she don't know nothing and kick me out of the office. After that when I turn back the key ??. I toll her no more tricks and she toll me on my face you not going to see a single dollar of your safety deposit .mi phone number is ************. **** live on lot 125 for two months.

  

  Business Response

  Date: 11/16/2022

  Per the Community Manager regarding this matter:

  
  10/20/2022 14:16:44
  During my Move Out inspection, I discovered that **************** housed 2 large dogs in the third bedroom. That also required us to pay for pet waste carpet cleaning and find a renter for the home. -NJW

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/22 - at 4pm I signed a lease to move in on 11/19/22 Crystal ********* gave them a security deposit of around $1966.00. In less than 48 hours later.On 10/31/22 in the morning at 9am I called and asked for a refund. I want to get my security deposit back and cancel the lease over the phone I was told I could cancel. I drove into the office and I was told my check was scanned and I could not cancel the lease. I requested information for management they did not give it to **** left multiple messages/phone calls and contacted corporate no one responded from ***** - to now.On 11/8/22 they did a ACH transition of $1706. This bank transaction was NOT approved by me. It was suppose to come out 12/8/22. Crystal ******* made a mistake, they admitted the mistake and charged me early on 11/8 and also didn't apply credits via email. I contacted them multiple times on how to resolve it the told me to contact my bank. No one has fixed the issue or problem. After talking to current tenants they are not responsive, they don't clean up and don't fix the mobile homes and raise rent.This impacted my bank current lease/rent and the ability to move budget on 11/19. I am not able to move in because of the transaction that they did on 11/8. They didn't reverse it or refund me. I do not want to move into the NO response and unprofessional nature of this company. I want my money back. My security deposit and my $1706.00 that they illegally processed before I even moved in.

  

  Business Response

  Date: 11/16/2022

  The Regional Manager provided us with an update regarding this matter. 

   

  KH
  ***************************
  Additional comments
  11/16/2022 08:19:03
  Spoke with resident--agreed to let her out of the lease with no penalty.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of of 2022 yes communities hire ** lawn to cut residents lawns, at which point, we as residents had the option to opt out to have lawns mowed. I opted out from the start. MY REQUEST WENT IGNORED 4 TIMES. Since the lawn company didn't listen to my request. Damage was done to my property. The lawn company put holes in my skirting , siding, broke lawn decor along with mower kicking up wood which in turn busted my headlight cover off. NOW, the car won't run due to water getting in and fried the electronic control module. I have emailed and called the main office here at 5 seasons and still nothing has been done. I have also called /EMAILED the corporate office NUMEROUS times and I still haven't heard from them. We are rolling into winter and I need my skirting fixed. This is getting out of hand. NOBODY will own up to any of the damage down to my property that I own outright..I don't lease or rent to own. When I said something to the the park manager about he damage he don't seem to care. If this don't get resolved. I'll have no choice but to file small claims to recoup my money for the damages.

  

  Business Response

  Date: 11/16/2022

  We have spoken to the Regional Manager who stated they spoke with ****************** and her issue has been resolved.

  Customer Answer

  Date: 11/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refunded due to not fixing the issue on time

  

  Business Response

  Date: 11/09/2022

  Hello, please provide the name of the community you live in as I am unable to find you in our system.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the date of move in to one of the yes Communities, the staff especially ******************************* and maintenance have been nothing but unprofessional about handling repairs (especially one in specific) on the home. They have been dishonest and uncommunicative about how they were going to get the repair handled. Again this was repairs that's been due since the date of move in that have not been completed. My family and I regret moving to this community paying our rent each month and not being treated equally as we're supposed to be I'm not sure if all tenants are treated this way but either way I'm looking for a resolution to a problem.

  

  Business Response

  Date: 11/09/2022

  Per the Regional Manager they have stated that "I have spoken with this resident. She stated the outstanding items are her skirting and an issue with her stove. I have created work orders in ********** and the work will be scheduled to be completed as soon as possible."

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living in **************** in ********* **** for 10 years. The manager last year didn't put the efts in right and I already fell behind because of miscommunication in the months prior due to covid. I got help to get my rent paid at that time. Then in January she left and never turned the paperwork in from the courts to take off legal fees because they lost in court. In February of this year I talked to corporate and they said they were going to help. Nobody called me back. I tried for months over the phone, emails,etc. To get in touch with them. In August they finally got a manager. I was approved through the **** finance to get my back rent paid because it kept accruing because they were the cause of me losing my 2nd job I got last year in October after losing my job in August because they kept taking me in to court every week in December. The new manager refused to fill out the paperwork and then she lied in court and said she been here since June. The lake is disgusting there. There's mattresses,dead fish,sewer drainage in to the lake, bikes, and I don't even know what else is in there, the residents drink this water. This business needs to be shut down.

  

  Business Response

  Date: 11/07/2022

  Per the community manager "Since being in the office in July, I had never received any contact from **** Housing therefore this eviction was based on non-payment of rent. Thank you."

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18349085
  
  I am rejecting this response because:
  First it was **** you stated you have been in the office to the courts and now you want to say July. When I spoke to you finally in August you reflected anything that was sent to you. Also I was evicted because you rejected to fill out the paperwork per your lawyer.  The rent would have been paid if you hadn't rejected payment from the **** housing authority. I won in court last year. The legal fees are to be taken off.... and NEVER happened. Also get me off of your email address because you are emailing me about rules that have changed our giving me a *******************. What about the nasty, disgusting lake you have in that park? You didn't say anything about that. Why don't you look at all the emails that were sent to you from ******** from the Quad City Open Network? I have proof of all of this. And this email was to a girl that was there in ****. And she was there for 2 weeks.  See attached
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/10/2022

  Per local management: "This was an eviction for non-payment of rent. This eviction was based on the previous Community Manager therefore I do not know if ****** did in fact reach out for assistance at that time of not and there's no recollection of her doing so in Manage American either. I have been in the office since July! The lake is being properly maintenance and cleaned. There are none of the sort in that lake as i did take a look after this ticket was created. The residents don't drink that water either." 

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to purchase our home through Yes communities since July 2022. I have been calling in the office or stopping in person weekly. Our lease was up as of yesterday, 10/31. I was repeatedly told by management that I would not incur a month to month fee as we were attempting to purchase our home from Yes. Come to find out, no one at the office has a license to sell homes in ****. Not only am I still in limbo months later, but I have a ****** mtm lease fee on my bill that I keep getting told will be removed, and it has not. I gave up trying to buy the home and signed a new lease last week, and the fee is still present. This is unacceptable. I would have signed a lease much earlier had someone been honest and told me the company cannot currently sell homes. This charge needs to be removed on good faith.

  

  Business Response

  Date: 11/02/2022

  Per the local community manager:

   

  AM
  ***********************
  Additional comments
  11/02/2022 09:21:33
  reply from: ***************************************
  
  I have put in the credit for the *** fee

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TITLE NOT RECEIVED. 5/19/22 - Bill of Sale from *********************************** assuming balance of loan #******* in the amount of $47,985.76. Cash payments for equity to ************************** for $10,000 and $2,000 respectively. 5/23/22: Application in the amount of $90 for background check, financial status, etc. and assigning account #********. 5/23/22 Form MB-10 OFFER TO BUY AND ACCEPTANCE CONTRACT signed to purchase the 2017 ******* Manufactured Home, Size 76Lx16 W / 3 bedrooms / 2 baths / VIN # ROC732598NC. 5/28/23 - Payoff letter received in amount of $47,985.76 received with payoff valid through 6/17/2022. 6/6/22: *********** Check # ******* for $624 to ******* MHP .. 6/13/22: - *********** check #******* for $47,298.31 as instructed due to error in Payoff Letter, and last *********** Check #******* in the amount of $28 for title transfer. Closing date scheduled for 6/6/22. All funds and transactions were completed. Several calls to YES Communities; ************** and ************** made leaving messages as to my ************************* Telephone Number, and reason for call. Message stated call would be returned within 48 hours. NO RESPONSE AT ALL. Talked with *****************, Manager of ******* MHP several times ************; she had no idea where the title is nor had she received it. Called *********************************** several times ************ regarding title and he did not have any idea either. Went to Fayette County DDS to see if title had been changed and sent elsewhere; title had not been changed and was still in YES Communities name and ***********************************. Fayette County DDS stated that Yes Communities needed to sign off as lien holder and have title issued in new owner's name, i.e., *************************. Stated to me that *********************** was responsible person to contact who did title work for YES Communities. Called *********************** ************ in September. She was going out of town but assured me that she would have the title to me no later than 10/15/22. Not received

  

  Business Response

  Date: 10/31/2022

  
  
  This title has been transferred.  See the attached above and the issue date of 10/28/2022.  

  Customer Answer

  Date: 11/03/2022

   
  As of todays date, 11/3/23, the title has not been received.  Therefore I do not agree eit the response.  The title shoupd have been in my hands back in June 2022.  It does state it has *** issued but if I have not received the title then I still do not have it.  I paid fir them to firnish the title showing no *****, and this has not *** *************** When the title is received, I will dudcharge my complaint against YES! Communities.  Thank you, but do not close this complaint ad of yet. Complaint: 18325205
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/05/2022

  Please cancel complaint.  Title received today, 11/6/22.  ****** mobile home on 6/13/22 and title issued 10/28/22.  It took a tremendous amount of time,  but I finally received the title.   Thank you and please release the complaint as satusfied.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  W Their web to online pay has a update on top read document a agree to use the resident portal init said I or We give up our right to take them to court or class action *** and I disagree with that now am block from getting my monthly statement. I feel they have right take that right to *** them . Went to office the female their ask she can give a statement she said yes and ask why example to her she just *** saying I don't understand you. She they mow my charger $37 I refuse to pay it mow on Wednesday but husband mow Saturday. That if got letter said no, you should got a letter said no I said refuse to pay $37 for mowing and said will not accept my November 1 lot payment till I pay the mowing. There has not be a manager in office for 4 or 6 month there someone there when lot payment is due and my neighbor yard has gras over 1 inch limit , I have picture least four yard grass is not mo walso there i s $27 charg in last month I call what charge is all got was no answer from theme

  

  Business Response

  Date: 10/31/2022

  Per local management: I spoke with ***** regarding resident relations call. Resident upset about the mowing performed on her lot. Let her know a message was sent out on ********* and double inspection was completed to ensure these had been mowed. Agreed to remove this one-time mowing fee out of courtesy and set the expectation moving forward lawn must be maintained and mowed by Wednesday. She agreed also went over payment options and western union account information. ***** advised she will close out the complaint with BBB.
  

  Customer Answer

  Date: 11/08/2022

  In regards to the complain to yes community it has been resolved and would like the complain to be close thank you for your help.      *******************
  #********
  Have a great