Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at ******************** now since March 2025, within those few months, I have had several problems just trying to live normal day to day in my apartment. From poor communication between the maintenance staff & leasing ************ residence in fixing or repairing any broken appliances or problems in any apartment, to yesterday I had to call the emergency maintenance line. I put in 3 reports throughout the day yesterday for an URGENT ISSUE BROKEN ** UNIT! No one came out or even called like they lied & said maintenance emergency would reach out to me shortly. All day I waited yesterday in my 86 degree apartment with my living animal & miserable & nothing. My apartment got up to 86 degrees & STILL IS! Even with all my fans going & windows opened, stayed at 86 degrees. Its 98 degrees outside during summertime in ********. I HAD TO CALL 911, BECAUSE I ALMOST PASSED OUT FROM HEAT EXHAUSTION and was very worried about my pet. Since this morning, I have been on the phone trying to not only call the office and let them know during their normal business open hours today about the issue(which they ignored all calls) but had to go in personally to the office and tell them about this emergency thats been going on and needs serious attention due to the INHABITABLE conditions they are putting their tenants/animals through & its affecting my/animals health now! They just rushed me out of the office & told me that Maintenance is busy right now & they will get back to me as soon as they can - even though its an emergency! They laughed & said to just go ahead open up all my windows if the ** isnt working! Thats not only a breach of our contract for the lease, but insane and INHUMANE to do to any living being or animal! If Im paying rent here and being promised habitable conditions for me and my animal to be safe living & well AT ALL TIMES-then I should have repairs done within 24 hours notice especially if its an urgent issue like this!!

  

  Business Response

  Date: 07/23/2025

   

  Dear Better Business Bureau,

  
  This is to provide a summary of our response to the service request submitted by Ms. ************** initial request was received on Sunday, July 20, 2025, at 7:44 PM. An update to the request was submitted by Ms. ****** on Monday, July 21, 2025, at 12:19 PM, marking the matter as critical.
  Our maintenance team responded promptly the same day by contacting and scheduling Atoms HV**. The contractor was on-site the following day, Tuesday, July 22, 2025, and successfully replaced the ** condenser and installed a hard start. The air conditioning unit is now fully operational and cooling efficiently at 56 degrees from the vents. Please find the completed work order attached.
  We would like to note that during periods of extreme heat, both our in-house maintenance personnel and outside HV** contractors experience unusually high volumes of service calls. While this can sometimes result in delays, SMP is committed to responding as quickly as possible and securing timely, professional repairs given the availability of qualified contractors.
  We value Ms. ******* tenancy and sincerely apologize for any inconvenience caused by the delay.
  Thank you for your attention.

  Sincerely,

  
  ******* Silva
  CEO, Silva Management Partners (SMP)

  

  Business Response

  Date: 07/23/2025

   

  Dear Better Business Bureau,

  
  This is to provide a summary of our response to the service request submitted by Ms. ************** initial request was received on Sunday, July 20, 2025, at 7:44 PM. An update to the request was submitted by Ms. ****** on Monday, July 21, 2025, at 12:19 PM, marking the matter as critical.
  Our maintenance team responded promptly the same day by contacting and scheduling Atoms HV**. The contractor was on-site the following day, Tuesday, July 22, 2025, and successfully replaced the ** condenser and installed a hard start. The air conditioning unit is now fully operational and cooling efficiently at 56 degrees from the vents. Please find the completed work order attached.
  We would like to note that during periods of extreme heat, both our in-house maintenance personnel and outside HV** contractors experience unusually high volumes of service calls. While this can sometimes result in delays, SMP is committed to responding as quickly as possible and securing timely, professional repairs given the availability of qualified contractors.
  We value Ms. ******* tenancy and sincerely apologize for any inconvenience caused by the delay.
  Thank you for your attention.

  Sincerely,

  
  ******* Silva
  CEO, Silva Management Partners (SMP)

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, I learned about my ******, ***** Yoshimuras notice of recertification by his friend who was concerned that ***** did not know what to do. On or about May 18th, I sent an email to Silva Management advising that ***** needed help with his recertification and an interpreter. In response, ***** with Silva Management informed me that I needed to meet with them for the recertification, and that ***** was not entitled to a Request A Reasonable Accommodation, since I had reached out to them. I explained that he has always received proper accommodations/help in the past. I further explained that I am 76 years old and not fully able to navigate in the city. Nevertheless, I made arrangements for another family member to take me to meet with either ***** or *****(?). When I arrived for the scheduled appointment on May 29, 2025 at 3:00 pm, no one showed up. When I called to inquire where they were, I was told that an emergency arose, so I left. Both me and my family member wasted our time driving across town for an appointment that was either forgotten and/or ignored. Understand that ***** ********* is deaf with a limited comprehension. I am not his Power of Attorney (POA) or personal representative and have no legal authority to act on his behalf. According to the ************************ (***) a deaf person trying to recertify their Section 8 voucher is entitled to reasonable accommodations to help with the process, including an interpreter. Your refusal to provide the assistance that ***** ********* is entitled, try and force me to act in his stead, and threaten to evict him in 2-weeks is egregious. Please consider this a formal request to provide my nephew, ***** ********* with reasonable accommodations to help him fill out the forms.Then on June 4, 2025, again my appointment was cancelled. This time at the eleventh hour. I was told I must come in within 2-weeks or ***** ********* will be asked to leave.

  

  Business Response

  Date: 07/16/2025

  Dear BBB,

  
  We have investigated this claim and confirmed that, unfortunately, a change in property management occurred, and the new manager was not properly informed of Mr. ********** need for an interpreter in order to complete the compliance documentation.
  Please note that our records indicate no demand letter was issued by the former manager. However, if such a notice was mistakenly issued, Mr. ********* may disregard it.
  We sincerely apologize for this oversight. We are taking steps to ensure that similar situations do not occur in the future. Our Regional Manager, Ms. **** *******, will be visiting the property tomorrow and will attempt to contact Mr. ********* to arrange for an interpreter and assist in completing the necessary documentation.
  Mr. ********* and Ms. ****** are always welcome to contact our corporate office at ************** now or in the future if the matter is not resolved at the property level.
  Thank you,

  ******* Silva - CEO

  Silva Management Partners

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive occupied unit 313 since April 2024. Its a ********** apartment complex, funded by ****. During this time, the stove and oven, ac unit, hot water, plumbing, bug infestation, drugs and alcohol, handicap violations, tenants harassing, disturbing the peace. I contacted Silva-Markham several times about these concerns. It took them six months to replace a twenty-year-old stove and ac unit, after I notified them I would withhold rent until they fixed these concerns. A week later they sent me a renewal letter stating theyd increased my rent by $900, to offset the replacement. My lease wasnt up for renewal for another four months.Silva-Markham maintenance staff has been confrontational and threatening when requesting maintenance. I made $16,000 in 2024. My rent is ******. This is supposed to be ********** housing. They receive funding from the ****. But I pay 101% of my earnings to live here. Ive racked up credit bills just to live here. Silva-******* states the rent is not based on earnings. They also state they can increase rent for any reason. Even retaliation. My electricity doubled when the ac unit wasnt working, which they refused to fix. My electricity for a 700 sq ft apartment was $300 in a month. I purchased ***** traps to mitigate bug infestation from another apartment. Whenever something needs repair, they blame me. So that they dont have to fix anything. The hot water is scolding hot or ice cold. I rarely take a hot shower. It takes five minutes before the kitchen sink produces hot water. The electricity flickers and goes out a lot. The oven and stove just stop working at certain times during the day, even after they replace it. The electricity appears faulty with the building. I received (3) letters about inspections to improve the quality of the units. They have not visited my apartment. I have sent emails about these concerns to Silva-*******. Largely, they go ignored. To date, they have replaced the stove and ac unit in December.

  

  Business Response

  Date: 03/19/2025

  Dear BBB,

  From April 1, 2024, to the present, the Sandovals submitted four maintenance requests:

  Maintenance Requests:
  8/1/24: Reported that the A/C was blowing hot air. A technician inspected the unit and confirmed it was operating correctly using a temperature gun. No further complaints regarding the A/C were received until much later.
  11/19/24: Reported an inoperative burner. Maintenance visited the unit but left due to a disagreement over the use of foil-lined drip pans. On 11/20/24, **** and **** visited the office to express concerns. We apologized for the interaction and followed up via email, scheduling a return visit. On 11/21/24, the maintenance supervisor and property manager inspected the unit, identified a burnt heating element, and replaced it. Residents were asked to notify us if issues persisted; no further communication was received.
  11/25/24: **** emailed regarding pest concerns. At the time, ***** had already initiated a 4-week treatment plan for affected units. We offered to schedule treatment for their unit, but the residents expressed concern about chemical exposure. We requested alternative options from *****; however, only bait and standard treatment were available. We offered bait-only treatment, but received no response. Following a corporate email, pest control visited on 12/19/24, placed six glue traps, and upon inspection on 12/23/24, found no pest activity. It was determined that no further treatment was needed.
  Additionally, a new range was installed on 12/18/24 in Unit 313. After an A/C unit was delivered, it was replaced as well, following a corporate complaint. We also provided the emergency maintenance contact number and emphasized the importance of reporting issues directly to the corporate office for timely resolution if there is no response from the property manager.
  
  Silva Management Partners (SMP) is confident that we are addressing the Sandovals maintenance concerns promptly and with the resources available. We operate under a limited budget, approved by both our ******************** and the ************************************** (****), as is standard for all affordable housing communities.

  
  Lease Renewal & Rent Adjustment:
  The renewal notice was sent on 12/6/24, which complies with the required 120-day notice prior to their income recertification requirement date of 4/1/25. Rent was adjusted according to the ****************************************,(****), and CHFAs 2023 income limits (applicable because the residents moved in before the 2024 limits were released). The rent increased by 5.28%, from $1,349 to $1,418, in alignment with CHFAs 50% Average Median Income (AMI) rent restricted guidelines for a two-bedroom unit.
  While we understand the Sandovals personal financial concerns, rent adjustments at affordable housing communities are determined by **** in accordance with HUD regulations, not by SMP. Rent increases are not at SMP discretion; they are mandated and approved under CHFAs supervision.

  
  Contextual Market Comparison:
  As of early 2025, the average rent for a two-bedroom apartment is approximately $2,169 in ***********;and $2,073 in **************;(source: **************). These figures vary based on location, amenities, and property age. At $1,418, the Sandovals rent is considered affordable within the Littleton market.

  
  Conclusion:
  We hope this addresses your clients concerns. Additionally, and we want to emphasize that this is not intended as a threat or form of retaliation, but it is SMPs policy to offer a mutual rescission of the lease agreement, at no cost or penalty, to any resident who is not satisfied with our services. We only require a written 30-day Notice.
  SMP currently manages approximately ***** affordable housing units, serving between ***** and ***** residents across the State of ********. We are proud to report a minimal number of service-related complaints, which is notable for a company of our size and scope.

  
  Please feel free to contact us at ************** should you need any further clarification.

   

  ******* Silva - SMP CEO

  Silva Management Partners, LLC (Formerly known as Silva-Markham Partners, LLC)
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23066124
  
  I am rejecting this response because:

  The only accurate detail in the CEOs response was the acknowledgment of replacing a 20-year-old stove and air conditioning unit. However, its important to note that these maintenance requests were made at the beginning of summer but were not addressed until December. The breached the lease contract several times, in various forms. 
  

  Although the CEO falsely claimed that CHFA compelled Silva-******* to raise rents, his response still provided sufficient detail to move forward with further action
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Atlantis II Apartments, now managed by *****-*******, has not given me my deposit back after moving out and without explanation. it has been 63 days. I just want my $300 deposit back. I will attach the detailed letter that I willing be sending Atlantis II Apartments today. I have emails and forms as further documentation, if need be. Let me know if the attached letter is not enough.

  Customer Answer

  Date: 12/19/2024

  The company called me on 12/5/2024 at 10:47am 
  these are my notes from the call:
  "******* (regional manager) called me and she said she was advised to just refund the deposit to me so
  Shell go ahead and reverse everything on my account today and
  And she said that on my BBB complaint I only asked for $300 dollar deposit back but she said it was $500 (on her records) so shell send me back the $500 deposit
  Shell send the check out today (12/5/2024). 
  She said the check should take a Week and a half to get checked but it could take up to 30 days.
  She said she tried emailing me but the email on the complaint I filed was wrong and it kept bouncing back so she called me. 
  I said yes I accidentally misspelled my email on the BBB complaint, so I thanked her for calling me. 
  *She called from **************"
  
  I am sending this email today at 12/17/2024, after opening the BBB email/message just now that said to let the BBB know if the company has contacted me, so I'm just now emailing you about the call. And I still haven't received the check in the mail yet.

  Customer Answer

  Date: 12/24/2024

  No, the check has not been received yet. 

  

  Business Response

  Date: 01/07/2025

  Dear BBB,

  Attached please find the delivery documents for Ms. ******* These include The Final Account Statement (FAS), copy of the check, and ***** signed receipt.

  In addition, we contacted Ms. ****** by phone yesterday 1/6/24, and confirmed that she received the check mentioned above. Please note that Ms. ****** has not cashed the check yet, but she can cash it anytime at her discretion. Please also note, that in reviewing her security deposit amount, we find out that her claim amount was incorrect. She claimed $300, and her lease agreement stated $500. We refunded the $500 as stated in her Lease Agreement.

  From our perspective this issue is resolved. Please let us know if you have any further questions.

  Thank you,

  ******* *****

  CEO

   

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant in senior permanently affordable housing in *******. I live with disability and depend on Section 8 assistance. The property managers are using "no fault" eviction strategies to force myself and other residents to sign a predatory lease that is discriminatory. There can be no modifications to their lease, and it must be signed. I have had eviction notices posted on my door, with no effort to accommodate my questions. This style of property management has no place in senior or public housing. I have always been current with payment and I am otherwise a model tenant.

  

  Business Response

  Date: 06/02/2024

   

  Dear BBB,

  
  ************************* Partners has been in business for 10 years, with each partner bringing over 30 years of experience in affordable housing and property management. SMP manages nearly ***** apartment units in ********. We strictly adhere to all rental housing laws and have always done so. Our Lease Agreements are periodically reviewed by ******************************* PC, the largest landlord-tenant law firm in ********. With the recent implementation of new rental housing laws in ********, our attorneys are currently reviewing and updating our leases accordingly.
  ****************** statement that our company uses "predatory and discriminatory" leases is completely inaccurate. SMP has an impeccable reputation for complying with current laws and treating all tenants, especially senior citizens, with the utmost respect and care.
  ************** has requested mediation on June 5th, 2024, which we have gladly accepted, demonstrating SMP's commitment to conflict resolution. Additionally, we have offered ************** the option to move out of the community without any charges for breaking the lease or any penalties.
  Sincerely,

  *************************, CEO

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21781253
  
  I am rejecting this response because: The customer service experience I had with this company was absolutely the worst.  I say that because I live with disability, which is labeled all over my rental file and the agencies I qualify to work with.  Under the ADA ******** of laws and regulations, as well as under the Fair ******* Act, a reasonable accommodation must be offered. 

  I first got a lease in my box with a message admonishing me to sign it and return.  The lease had someone else's name and address on it, so I returned it.  The second lease, again appears in my mailbox with admonishment to sign and return.  This time I read the lease.  Or tried to, it took me four trips through it.  I had questions, and some things i found alarming.  I asked ****** for an accommodations meeting to go over my concerns.  She replied she has not read the document, does not understand it, but that I had to sign it right now, no changes possible.  So I asked if the Site Manager, ****** would meet.  NO,  She has no license either, and all the leases come from downtown, and I just HAVE to sign it, no changes.  I marked up the lease with my questions and turned it in, still expecting a meeting to accommodate my questions.

  ************************* finally met with me and another resident observer.  It was the rudest, most name calling, threatening and angry meeting ever.  She compared, out loud in a public room, that my informational needs on the lease reminded her of working with a group of developmentally disabled ************ oops, meant disabled people on their leases.  I have a witness.  Incredible, right in a disability accommodation meeting, In the **************

  What followed next was I found an eviction notice posted on my door.  Suddenly!  People, that is a cPTSD activating event of a serious nature. My response is recorded with other residents who witnessed, and most importantly, with my health care providers, who have already been deposed and recorded my responses, and the therapies they prescribed to be able to handle it.  Five-six days were awful, living with an existential threat.  I informed *** of my reaction and asked them to lay off!  No, I got the second notice on my door.  Not a shred of acknowledgement, empathy or accommodation,  I tried to tell them!

  Since that time I have not heard one word from any *** staff, until the BBB response.  Nobody has offered to move me out without charges or any other such nonsense.  Thirty years accumulated experience does not account for much unless it is useful you, and your Boulder staff is very raw, untrained, rude, unfriendly, uneducated in the business and makes lots of paperwork mistakes. This is perhaps the worst single customer service experience I have had.  Through exercising a no-fault eviction on me, we also found out their lese does not comply with the requirements for  Permanently Affordable *******, ***************, the part where the tenant agrees to waive all rights to constitutional due process and to a jury trial.  

  I look forward to the June 5 mediation on the lease.  I am a sympathetic lease renewal, I like living at ** and I have no intention of leaving for now. It remains a mystery to me why people whom I have never met would attempt to throw me out of my home.  I would never think of doing that to **************. I was evicted for not signing a lease anywhere close to being reasonable.  It is a ************** stacked lease and s discriminatory lease for tenants, clearly not in my best interests to sign, one that was not compliant with City ordinances, nor new State law in 2024,  The lease was completely discrimiatory to me and my disability.  Could not read it!

  I will state categorically, and my attorney has my write up, that the *** lease was the most poorly crafted legal document I have ever seen.  I could not read it without legal assistance.  I cant sign what I cant understand. That kind of barrier is unreasonable for anyone, let alone Senior Citizens.

  I will reserve judgement on offering a more positive response after the mediation.  And when I see that you have scheduled **** Fair ******* and **************** training to your staff.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property managers at ******************** belittle the majority of the tenants and handle situations very unprofessionally. I was supposed to renew my lease in February 2024 I came in January 2024 after receiving a letter on my door to renew. I had signed all documents needed to renew in January 2024 and received a call on February 28, 2024, saying I wasn't compliant because there employee had not filed the documents correctly. I let them know they are coming to me 30 days pass my renewal date and I have complied they have to work with my schedule at this point because it is out of my hands. I came on March 1, 2024, to renew the lease after they received all the documents needed. I let them know I would not sign false documents as they were upset that I would not sign the lease agreement saying I renewed my lease on 2/1/2024 when I was just now signing this lease agreement on 3/1/2024 due to the property manager's lack of work ethics. The manager had apologized previously before for the way the employees acted yet continued to not correct the situation. I contacted corporate a number of times to file a complaint and go on deaf ears.

  

  Business Response

  Date: 03/12/2024

  Dear BBB,

  Our VP of Operations, ******************,  met and resolved the issue with the tenant, and offered our apologies for the unpleasant situation she went through with our site personnel.

   

  Best regards,

   

  The ************************* Team.
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pre-leasing, leasing, and application process for ****************** has not been transparent and has costed me, *************************, fees and stress. Construction was severely delayed. Potential residents were given no communication about the construction delay. I have been on the waitlist for unit 402 since the summer 2022. My application was approved, and the rent was determined to be for a % 60 income unit. That's **** a month. That was affordable and that's what I was told the rent would be. A week before move in , I was told that I needed to reapply for affordable rental housing. Why am I at fault for construction delays when my application for affordable rent and the rent itself was already approved and determined? Income verification is done once a year but they are holding new residents at fault for their own construction delays and making them reapply for their units again. Units that they already put a security deposit down for. I have jumped through hoops - 2 affordable housing applications, multiple pay stubs and W2s to working with this company. 3 days before move in they changed my unit and proposed rent to $1500. Thats not affordable for me. If I would have known in decent time (last year) that thats what the rent was going to be for these apartments, I would not have bothered with this lengthy process.as of today, 2/8/22, ****************** is refusing to refund my full security deposit. I did not pull out the proposed lease. ****************** did when they changed the rent and my unit and the unit 3 days before I was set to move in. The money order says deposit for unit 402. The rent was supposed to be $**** not $1500. It's horrible to do this to me at the last minute when the moving truck and movers were already paid for. I want my full deposit back.

  

  Business Response

  Date: 02/11/2023

  Dear BBB,
  
  Ms. ****** indeed applied to rent an apartment at The Point apartment community. The Point is an affordable community built under the Tax Credit Housing Program Section 42. The Program requires that the tenants be income eligible to live in ********************
  Applications and verifications are only good for ****************************************************** you must get all new verifications. Ms. ****** started a new job while waiting to move in and we had to verify that new job. Unfortunately, her new job salary was higher than the one before and put her over the income limit for a 60% AMI unit. Ms. ****** felt the Verification of Employment form provided by her employer was incorrect and asked us to send out another one to get more accurate information. The new income verification from the employer came back higher with overtime included. Therefore, Ms. ****** now does not qualify with her new higher salary to live at The Point per the Affordable Program and HUD regulations. 
  
  Ms. ****** is correct that the construction was delayed for a variety of reasons beyond our control. We are the Property managers and not the ******************** or the owners of the building. Additionally,our records indicate that Ms. ****** was notified twice by the building staff of the construction delays, otherwise, she wouldnt have requested further job verification from us.
  
  Finally, on February 9, 2023, we refunded her deposit in full in the amount of $301.00.
  We apologize for the inconveniences, that again,are not under ************************* Partners control.
  
  Thank you,
  
  
  *************************
  CEO
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************