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Business Profile

Parking Attendant

Time Park, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 7/22/2024 Time of Transaction: 4:57 a.m.Location of Transaction: 1424 ********************* Lot Plate: CWG7857 (*************)Parking location: Parked in corner of lot right beside a camera ************* Tucson)Issue: When I tried to pay online like I do twice a week, there must have been a glitch in the system. It said there was an error so I submitted my payment again. I realized after restarting my phone and logging back into the system, that it had charged me twice (so it was submitted as more time). I called the number online that it showed *************) and left a message. I also sent a message from the receipt page stating the issue of the double pay. I never received an email or call back. I got an email (attached) with the receipt showing they still charged me $32.39 instead of the usual $16.39 that I am charged to park there. I tried reaching out again and still no response. I stated that I parked my car around 4:58am and left the lot before noon the same day. Being that I park right beside the cameras, they should easily be able to see that on the cameras. All I am asking for is return of $16.00 that I should not have been charged for.

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked our rental car in the lot on 18th and ******* on 5/10/24, 5/11/24, 5/12/24, 5/13/24. We received 4 tickets form the company we rented the car from that came from this company. Ticket numbers TPDEN-******, TPDEN-******, TPDEN-******, TPDEN-****** license plate ******. I have been emailing with the company to try and get these tickets resolved. It has come to my attention that we did not pay for 5/13/24 ticket number TPDEN-****** and they offered a lesser payment of $67 instead of the $87 if paid within 14 days, which I have tried multiple times to call and pay. You can only leave them a voicemail and wait for them to return your call. As far as the other dates in question I have emailed over my bank statements that show the amounts paid and dates, they are requesting the original receipts from them showing the license plate number. After reading a lot of the complaints and talking to my sister-in-law who also received a ticket for the same time as us they don't send receipts to be able to show. She was able to provide her bank statement and had her ticket overturned. I am not sure why I am getting the run around and no response back to my emails. I have paid for the parking and emailed over my bank statements already, I was able to park in 3 different lots with no problem but this one got a ticket for every day.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I received a parking citation (TPDEN-200790) 87$ on 5/29/2024 at 1244 AM. I feel this citation is completely unfair and frankly I feel taken advantage of. I was on a business trip to downtown ****** only staying one night in the hotel just next to this parking lot. I was told by the hotel valet that I could park in this parking lot but the only disadvantage was to be charged twice. One time up until midnight and then again I would be charged a second fee for after midnight. On the kiosk I was only given the option to pay until midnight. There was no other option to extend my payment or timing into the next day to cover it. I chose to use this lot as I am a single female and do not feel safe nor comfortable out alone on the ****** streets at midnight. I had every intention of paying such fees for up until midnight and then the day rate the next day as this was cheaper than the 60$ a night for valet at the hotel. Not only is receiving this citation disheartening that I again as a single female am expected to wake up in the middle of the night and go out over a block away from the hotel to the pay kiosk to renew my parking but it also speaks to the type of company that is being ran. I was out at my vehicle to leave for my work place at 6 am and like I said before had every intention of paying the day fee again on 5/29/2024 for my rental car parking through the night in order for me to be safe.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received five (5) tickets from this parking company since September 2023. All of them were dismissed because I had proof of payment, either the paper ticket or the time stamp on my phone. I am currently fighting the fifth ticket, for which I also have proof of payment, but now they are asking for a "receipt" which the parking company does not give; or at least I have never been able to find one. I was told to contact TimePark directly but there is no phone number listed for them that I could find, except on this BBB website (thank you). The price to park in this lot (16th and *******) has gone from $13 to $17 which is ridiculous and then they have the gall to issue you a bogus ticket for $87. This has happened to multiple co-workers of mine as well. If you are parking in a TimePark lot be ready for a big hassle if they say you didn't pay to park.

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at the 18th & ******* lot the night of May 11th, 2024, as I was staying at the *********** on ****************** I used the Text2Park code located in the lot and paid $5.39(with convenience fee) for my night of parking that expired at midnight. Knowing that the ticket would expire before my my stay ended, I pressed the option to add more time to my ticket, which would cost an additional $5.00. I paid for the time extension and my card was charged $10.39 total. However, it would appear that despite paying for this extra time, my parking ticket did not get an extension and instead expired. Now I am being charged $87 even though I paid for appropriate time my car was parked. I cannot find an itemized bill of my charge to show that I paid for additional time. The Plate is BYON89 and Ticket # was TPDEN-******. I exhausted all attempts trying to avoid the ticket expiration and was under the impression that I successfully did so. It is due to these reasons that I am appealing this notice and would like the ticket dropped or evidence of my itemized bill showing that I paid for extra time.

    Business Response

    Date: 06/05/2024

    Parking **************** Services will be instructed to void parking notice TPDEN-****** immediately.

    We apologize for this inconvenience.

    Respectfully,

    Time Park LLC

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 23, 2024, I parked in a lot accessible at 1460 ***** and 1445 *****, as I was visiting the ************* to testify for a bill. When I parked, I saw a posted sign on a pole near my vehicle with instructions to pay for parking online, which I did, and paid $20.50. I received notice TPDEN-******, with plate reader photos showing my vehicle entering and leaving the lot and claiming I owe them $87 for not paying. I would like the notice voided, because I correctly paid as soon as I parked.

    Business Response

    Date: 05/27/2024

    Parking **************** Services has been instructed to void TPDEN-076685.

     

    Thank you

     

    Time Park LLC

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at the 1674 Pennsylvania St. lot the night of February 10th for an event at ******************. I used the Text2Park code attached to the light post located in the middle of the lot and paid $5.39(with convenience fee) for my night of parking that expired at midnight. Knowing that the ticket would expire before my event ended, I pressed the option to add more time to my ticket, which would cost an additional $5.00. I paid for the time extension and my card was charged $10.39 total. However, it would appear that despite paying for this extra time, my parking ticket did not get an extension and instead expired. Now I am being charged $87 even though I paid for appropriate time my car was parked. I cannot find an itemized bill of my charge to show that I paid for additional time. The Plate is DPN611 and Ticket # was L27000339.I exhausted all attempts trying to avoid the ticket expiration and was under the impression that I successfully did so. It is due to these reasons that I am appealing this notice and would like the ticket dropped or evidence of my itemized bill showing that I paid for extra time.

    Business Response

    Date: 04/10/2024

    PRRS notice number DPN611 will be voided per your request.

    Customer Answer

    Date: 04/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in Time Park Lot 17, LLC on 2/6/24. I received a parking notice that was sent out on 2/11/24 stating that I owe $87.00, even though I paid $15.00 the day of.The violation stated that no payment was received. I sent an email to appeal the ticket on 2/20/24, with screen shots of my bank account and the $15 being taken out of my account. I received an email on 3/11/24 by ***** stating that they needed more evidence. Here message is below: "hello,Thank you for reaching out to us about your violation dispute. After reviewing your dispute we are going to need a little more information from you. If you can please send a scanned copy or picture of your receipt, email confirmation receipt from the app (showing enter time and expiration time/ license plate number./ and location)Sincerely *****"I sent an email back to ***** on 3/11/2024 stating that I have attached an official bank statement with the Park Time LOT 17, LLC associated with the address I parked at, *******************. It also shows the exact date that I ****** in the lot on 2/6/24 on my bank statement. In my email 3/11/24 I explained to ***** the following messages:"Good Evening *****,I have attached an actual bank statement that shows my proof of payment on 2/6/24 for $15. Time Park LLC Lot 17 is associated with the address listed on this notice, *******************. I tried access a receipt through LAZ Parking and do not have an account. I went to parkreceipts.com and nothing pops up. I receive the following screen shot below.In my entry picture I paid at the parking kiosk that is shown in the right lower corner of the picture. Please let me know if there is anything else you may need to prove that I parked at this location on 2/6/24."I also gave them a call on 3/11/24 and waiting for a call back. I have attached a billing statement that shows $15.00 for parking in LOT 17 on 2/6/24 was pulled out of my account.

    Business Response

    Date: 03/13/2024

    Good Afternoon Crystal,

    Time Park LLC has no affiliation with parkingreceipts.com or LAZ Parking.

    Please provide your license plate number and I will attempt to locate a receipt.

    Thank you for your assistance in this matter.

     

    Customer Answer

    Date: 03/13/2024

     
    Complaint: 21419479

    I am rejecting this response because a resolutions has not been made. I have attached my parking notice with the license number included, as requested. ******

    Im confused by this business response as the email directed me to LAZGo and parkreceipts.com based on the emailed response from the appeals I filed. The email response states the following: Thank you for your email. We are working diligently to review your information and will send you a response as soon as possible.
    In some cases, it may take up to 14 business days to respond.
    If you have a parking pass, placard or original receipt please forward it to our office along with your parking notice number. If you paidvia Text2Park, please visit parkreceipts.com to obtain a copy of your session receipt. (Text2Park is NOT LAZGo, for mobile LAZGo receipts, please visit lazparking.com/find-parking/my-account) Please ensure mobile receipts include the license plate number of the vehicle parked. Thank you.

    This Is very confusing.


    Sincerely,

    ***************************

    Business Response

    Date: 03/15/2024

    The license plate information was not entered correctly into the paystation during the transaction.  The license plate number was entered as ********* as shown on the attached receipt.  The license plate number is ******.  

    Parking Revenue Recovery Solutions will be instructed to void parking notice TPDEN-****** as you have requested.

    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I do not recall typing in the additional letters for my license plate. I did go back to my car to double check my plate number as well.

    I appreciate your time.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a lot where after 4 the cost is $6 no matter what. I have received multiple fines for days I have payed because I didnt pay within ten minutes of parking.

    Business Response

    Date: 03/06/2024

    Please provide your license plate number so this matter may be fully investigated.

    Please also provide the notice numbers for any citations that have been received.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many of our staff use this parking lot and have heard from a few that they were overcharged and to watch my bank statements, and I have also heard that some customers don't file a complaint and now I see why, my bank is the one who sent the alert I was charged twice on Dec. 29, 2023 on January 2, **** I called this company which I am not sure even exists at this address listed I went to this address since I work near by and could not find them? but before I went to the address listed I emailed, and faxed over a copy of the overpayment, and no response I sent over another fax today 1/4/24 just to see if they respond I kind of knew from the first message I left they are a bogus company and all they say on the phone message is that they do not dispute over the phone. Granted it is only $16.00 but I work for this and it is the principal of the matter besides who knows how many people they have scammed. The first number I called on the sign I did get a live person but they stated that they only handle ticket disputes. They sure know how to scam people professionally. Not sure if this is enough information but thank you for your time. By the way when this company took over from a family owned lot I was hoping they were legitimate but the scammers know it is a convivence for many of us since the office building is right across the street. Thanks again

Time Park, LLC is NOT a BBB Accredited Business.

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