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Business Profile

Parking Attendant

Time Park, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29, I parked in lot 16 for an event then paid $30 for all day parking Notice# TPDEN-******, License Plate# ******. I have made a dispute and instead of honoring that I paid my bill your company wants to say that I was parked in a different parking lot when its all one parking lot with no barriers or indicators that these are two different parking lots. I searched on ****** maps and compared addresses for the lot on my receipt and my citation and its the same lot. I happen to drive by the parking lot last weekend 7/4 to check if any indication were there and there was none. On top of that, playing phone tag and not responding to my emails in a timely manner. This is bull and fraudulent!! The fact your parking lot has reviews on ****** and Reddit saying this is a scam is means for fraudulent activity and should be reported to the police.

    Business Response

    Date: 07/11/2025

    Time Park LLC received payment on 6-29.  ********************************* (PRRS) will be instructed to void the parking notice per your request.

    Attached please find a map that shows the locations of ****************************************************  We apologize for any confusion.

    Time Park LLC

     

    Customer Answer

    Date: 07/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Ashlynn *******

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/7, I parked at Time Park lot 16. I paid $18 for 24 hr parking. I parked for 7 hours, but when I returned to my car I received a notice TPDEN-****** for "never paying to park in that lot". I submitted dispute #****** with a picture of my pay stub. They acknowledged that I paid, however, still charged me $25 for "entering and using a facility that is not the one you paid to use." This is absolutely fraudulent because Time Park has two different lot numbers but in a combined parking lot. It is completely unmarked where one lot begins and one lot ends. It is fraudulent to charge a fee for parking in a different Time Park lot # than what was paid for because it is all one lot.

    Business Response

    Date: 06/17/2025

    TPDEN-207170 has been voided.

     

    Customer Answer

    Date: 06/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in the garage located at ******************************************************* on May 10, 2025 at 5:21pm MT and exited on May 12, 2025 at 8:*******. This is an attendant-less garage, thus I accessed the website to make my payment via the provided QR code on the walls of the garage. I entered all the required information and was provided a screen which displayed everything good and cost will be $7.99 (weekend rate). I even received a text on May 12 around 8am that said my parking reservation is about to expire. After departing and waiting a few days, I was not charged but I had no idea who to call as there was no email or contact information. Today, May 22, I received a collection notice from ************************************** ************. I called and talked to an agent who said he was in ******, ********. When pressed, he admitted he was not in ****** but was offshore and he is not able to forward me to anyone. The only option is to submit an online dispute which I did. The garage is evidently owned or operated by Time Parking and they contract with ***** for payments. I am unable to reach either company. The collection **** wants me to pay $90. I do not owe this and did nothing wrong. I am more than happy to pay what is owed but don't know who to contact - appears they had a system glitch. I need help

    Customer Answer

    Date: 06/02/2025

    Hi. I was able to talk to the payment processing company *********** today and they are voiding the transaction as this was the result of a system issue on their end. Thank you.

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/30/25 I paid for parking for a morning event in ****** (1440/1498 *****). I scanned the ** code at the lot and paid for parking via phone. No receipt was ever provided. A month later I received an email stating that I did not pay. I responded and showed my bank statement that shows a charge from 3/30 that went through on 3/31/25. I am still being asked to show a receipt, but no receipt was ever provided as I paid by ******** attached bank statement shows that I paid $30.35 on 3/30. I am now being charged a fee of $97.00 and was given a notice on non-compliance. Where are receipts sent if a payment is made on site via phone? Why isnt my bank statement enough to prove that I paid? I would like this charge deleted from my account as I did in fact pay to park in the lot that day and was never given a receipt.

    Business Response

    Date: 05/02/2025

    Please see your attached mobile transaction details and let us know if "DYB" is your license number.  The Parking Revenue Recovery Solutions (PRRS) cameras would have issued a parking notice if "DYB" is not your license plate number.

    The *********** transaction receipt was emailed to ******************** .  Please check your Gmail spam folder.

    PRRS will void notice TPDEN-186503.

    Thank you


    Customer Answer

    Date: 05/08/2025

     
    Complaint: 23265382

    I am rejecting this response because: I did not find anything from *********** in my email account or spam folder. DYBN96 is my license plate number and I already provided proof from my bank statement that I paid to park in the lot on that date.

     

    Please notify me when the additional fee of $97 has been cancelled.

     


    Sincerely,

    **** *********

    Business Response

    Date: 05/16/2025

     

    Please read our previous response.

    PRRS voided the parking notice as you requested.

    Please explain what else you are disputing.

    Thank you

     

    Time Park LLC

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to park in a parking lot at *****************************************************. I paid $20 for 24 hours parking. I arrived at 7:40 A.M. and left at 156. I received a notice. #TPDEN-178153 that I did not pay. I no longer have the receipt provided by the machine on the parking lot. I did not realize I needed to save that. I did respond to the notice and attached a screenshot of the payment from my credit card. I received an email back saying I did not pay. On top of the $20. I paid, they want me to pay $97 penalty.

    Business Response

    Date: 03/28/2025

    Please see the attached receipt.

    "Q" was entered into the paystation as the license plate number on March 3rd.  The correct license plate number was "******".

    The parking notice will be voided.

    Thank you

     

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of our staff members parked at one of Time Lots' lots (***************************************) and did not receive a receipt. We paid for parking on Wed, February 19th around 1:30pm for a car with the license plate *******. Getting this receipt is super important for documenting purposes. I've tried calling ************ on 10 different occasions and emailing ************************************************* twice and have not been able to reach them. My calls and emails occurred on February 20th and February 24th, 2025.

    Business Response

    Date: 03/04/2025

    *******,

    Attached please find the receipt that was requested.

    We apologize for the delay in providing this documentation.

    Time Park LLC

     

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the parking lot at around 2:30pm in a blue ****** Altima lic# CNP991. I entered my secured credit card and notice an amount I did not want to pay, so I immediately canceled. To my surprise an unauthorized transaction in the amount of $18.00 was made.

    Business Response

    Date: 11/18/2024

    Time Park will mail a $18.00 reimbursement check to the address associated with the complaint.

     

    Customer Answer

    Date: 11/25/2024

    Has been resolved thank you

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive harassing message about me owing this company money for a parking ticket. Their collection agency is absolutely useless. I got on the internet and realized that this business has an F with the BBB because of how horrible they are. I am not paying this company a ****. All of the machines were off. I even tried to see if there was an app or an attendant to talk to. The guy that was there stated the machines were not working and to go ahead. A parking attendant LET ME GO. Consult with your staff before putting someone in collections! Get rid of this amount or you will be seeing my attorney in court for much more than $85. You all are ridiculous

    Business Response

    Date: 11/06/2024

    Time Park LLC does not offer free parking.

    Time Park LLC does not have on-site attendants that offer free parking.

    Please contact Parking Revenue Recovery Solutions (PRRS) to dispute your parking notice. Their email address is *************************************************************** .

     

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking meter WAS NOT WORKING, Tried to pay with CC several times and even had another person attempt to pay. No Notice or signage was on the meter. Now I owe $80, what a scam company. how convenient to charge $80 for a $10 parking fee, especially when they can't even keep their equipment in working order. They should be forced out of ****** for immoral practices and theft.

    Business Response

    Date: 09/30/2024

    Time Park does not offer free parking at any locations in downtown.   All Time Park locations in ****** have signage with instructions on how to pay.

    This complaint may not be further investigated without your ********************************* notice number.

     

     

     

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2024, me and my fiance parked at the time park location on 1265 *******. There was an issue with the pay station and we ended up double paying for our parking. I reached out to the number and email on the station and both forms of communication proved to be a dead end. When I call, there is no answer and I cant even leave a message because their mailbox is full. There was no other phone number to call so I tried to email and I got two responses on at least 5 emails to them Starting July 5, 2024. I was sent a reimbursement check on July 18, 2024 that was not the full amount of the parking charge. When I asked for clarification on July 18th, July 23rd, and July 30th, I have gotten no response, no follow **** or anything. This lack of communication is extremely upsetting. Dont park at a time park station and have a problem because they wont be able to fix it unless its taking your money.

Time Park, LLC is NOT a BBB Accredited Business.

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