Reviews

Review Details

• Review fromMarcia P

  Date: 01/24/2023

  1 star
  I was misled about the weight and the capacity of the **** P5 Portable Oxygen Concentrator. It was to weigh less than than my original Imogen and could produce the same amount of oxygen as the Imogen at #3.This happened on 11-11-22.It did not. I had to raise the number to 3 1/2 to get the same degree of oxygen and in doing so, it made my battery deplete faster.I decided to return the oxygenator to LPT on 12-7-22 I sent it by *** and watched them pack the box and paid $65 shipping to send it.They received it at LPT on 12-12-22 and never contacted me to tell me the the box was damaged and empty other than 2 straps, After waiting weeks I called and called and called and got no results.very disappointed in this company. I paid $2540 for it and they have failed to pull this purchase price off my credit card. Its a total run around, I still need the oxygenator but I will never, ever buy anything off this company again and you shouldn't either, So, long story short, they have the machine, I have nothing, LPT got my money and the salesman got his commission and I still have nothing.I'de like to say Thank you for your time, but why would I say thank you for such bad service?NO Thank You
  

  LPT Medical, Inc.

  Date: 01/27/2023

  Thank you for contacting us regarding your recent purchase with LPT Medical. After review of your account, unfortunately the contents of the package were only the AC/DC charging adaptors. At this time we are unable to refund without having the whole package. Which includes: The Concentrator, battery, carry case , manual and AC/DC chargers. If the unit was damaged or lost during shipment ,you are able to file a claim with *** if you had the package insured.If you have any further questions, please do not hesitate to call LPT Medical ************** Thank you!

• Review fromAngie R

  Date: 01/24/2023

  1 star
  All the bad reviews here are true:1) Misrepresentation of product. I paid brand new portable oxygen concentrator and rented home unit oxygen concentrator. In less than a year, both units failed to produce quality oxygen. It showed errors on screen "poor oxygen quality".2) False promises. They said that both the portable unit and the home unit are covered by ********* So, I paid $3,987 for the portable unit including accessories. It is already ***************************** received anything from ********* So, I called ******** and was informed that the portable unit is not covered at all.3) Useless warranty. They said the portable unit has 5-year warranty. But I paid $90 for shipping of portable unit for repair and another $390 for the loaner as rental unit. It could have been cheaper and faster if I had the portable unit repaired somewhere. 4) Long wait in repair. It will take about 5 weeks to 10 weeks to repair the portable unit.5) ************* When I called them to report the issue, it took a while (1 day) for them to call back. I kept calling, either I was transferred to another person, or said they will call back. Finally, I got the loaner (portable unit) after 9 days of waiting. But when I opened the box, its a different unit and no AC adapter and power cord. USELESS! To date, I dont have the loaner yet. 6) Damaged replacement unit. They sent me a replacement home unit that does not produce oxygen. It took another 3 days for them to send me a good home unit. But I wonder how long it will work. Its been 2 days yet since we got this replacement home unit. ****** learned: DO NOT TRUST LPT MEDICAL. They will rip you off of your retirement money and drain your energy. They are very good in selling but will never provide good service on the repair/replacement. You are actually paying a refurbished unit and not brand new. When the unit stopped working, they keep on stalling and stalling until you give up calling them.
  

  LPT Medical, Inc.

  Date: 01/24/2023

  Thank you for contacting us about your concerns. I do apologize that you are having trouble with your units. We do our best to ensure that all of our customers have the best quality products. When problems do arise, we do have a process set in place to troubleshoot with our customers and their units to ensure that in fact it does need repair. These steps are needed to make sure that we do not send in for repair if it can be fixed with a bit of troubleshooting over the phone. With the supply chain issues right now, we are seeing longer than normal turn around times with manufacturer repairs. Unfortunately, we do not have any control over that. Your 5 year warranty does cover any repairs to your unit. However, shipping is not included. After review of your account, I do see that we did overnight your replacement home concentrator with no shipping charge. I also see that you had sent your portable unit in for the repair and included your ** adaptor. I have arranged for a new loaner unit to be sent with the ** and DC adaptor at no charge to you. As we strive to get you the maximum reimbursement through your insurance, ultimately that is determined through ********* Your reimbursement is based on your policy with ********* I do thank you for choosing LPT Medical and should you need anything in the future, please do not hesitate to let us know and we will do whatever we can to assist you.

• Review fromMB

  Date: 12/30/2022

  1 star
  said would help get ******** reinbursement ******** refused on acct LPT doesn't have ******** supplier ID number .We called LPT medical and they said have ******** call them.I was told ******** does not call ************* to call ******** to help get reinburst .they said couldn't do that so we were stuck paying $2995.
  

  LPT Medical, Inc.

  Date: 01/03/2023

  Thank you for contacting us regarding your recent purchase with LPT Medical. We are sorry that you are having trouble with reimbursement through ********* After review of your account, I do see that you were informed of the process by which you were to contact ******** and submit the reimbursement code found on your invoice, for possible reimbursement for an out of network claim. Depending on your policy with ********, would have bearing on whether or not they will, or would, have given reimbursement. LPT Medical does not submit or work directly with any insurances, and unfortunately, would not have any way to help submitting for you. We apologize for any inconvenience. Should you have any other questions, please feel free to reach out anytime. Thank you!LPT Medical

  MB

  Date: 01/03/2023

  We submitted reimbursement code when initially sending in required paper work.The reason we ordered machine was told they would help filing for medicare.Where is the help?

• Review fromLinda S

  Date: 12/30/2022

  5 stars
  The machine I ordered is the only one that goes to 9 lpm on pulse. My doctor really wants me on continuous, there is not a machine out there that goes to 9 that is continuous. The machine I have has continuous to 3. We will see how it works when I go on the train for 6 hours to my daughters and then drive back home. The main reason I got this machine is so I can go to my son-in-laws memorial, and so I am not tripping over the tubing or my dog is sitting on it. So far I have tried it at home and it works perfectly. I will see how the battery and plug for the cigarette lighter work in January. So far I am really happy with the machine and the people at LPT that assisted me.