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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 948 total complaints in the last 3 years.
    • 402 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On their home page, they advertise a transfer rate of ********* COP per **** USD. When you log in and begin the transfer process, the amount is reduced to ********* COP per **** USD. I wanted my recipient to receive $100 value in COP. Instead they gave her $91 and some change. I paid $100 plus $8.49 transfer fee. Transfer rates are supposed to be locked at the time of purchased. Where did that other $8.** go to? They reduce the rate from what they advertised and this is not honest business. Should I be involving a lawyer at this time?

      Business Response

      Date: 11/08/2023

      Hello *****************************,
      We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
      Please reply to this email and provide the following details:
      We need the Transaction number where you see the inconsistency in the exchange currency.
      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number 204265150 to connect with me directly.
      Thanks for working with us on this.
      Sincerely,

      Max C
      Executive Resolutions Team

      Please read our Privacy Statement to find out how we process your personal data. 

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having trouble with Western union. First my Western union didn't, go thru, then my money orders didn't go thru. I am losing money with fees? Some was refunded, but now one of my checks was supposed to be $50.00, got only $35.00? I would like my $15.00 sent to me. Waive the fees. Money order number is #**-058592174 Thank you.

      Business Response

      Date: 11/07/2023

      Hello ******,

      We are writing in response to the complaint received from you that was addressed to our corporate headquarters.
      I am a specialist with the Executive Resolutions team at Western Unions corporate headquarters, and I will handle your case.
      We have reviewed the details regarding your complaint,please find details below:
      We have issued a service concession to you on Nov/07/2023 in the amount of $15.00 USD. Please visit any Western Union agent location in **/** to pick up your funds with the tracking number (MTCN) ************ and a valid government-issued ID. If you cannot claim these funds within 30 days from the date this service concession was issued, you will need to contact us at the number referenced below, and well provide you with a new MTCN.
      Sender: Western Union Customer Service
      Receiver: *************************

      At Western Union, our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.
      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.




      Sincerely,

      ******************
      Executive Resolutions Team




      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Western Union for years as i work with alot of overseas factories in ********. On Monday, October 31st i had put a payment through the system using my bank account. After seeing that it would take nearly a week to process, I immediately cancelled the transaction. The next day Western Union still pulled the money from my account. After calling them, I was told that the refund would be expedited basically immediately and it never was as well as was told that Western Union would cover any fees that would incur on me with my bank due to this being pulled from my account when it shouldn't have been. This company lied to a long time customer multiple times in the same phone call. After calling them back today, they have told me that I should have never been told what I was told and that there is nothing more they can do for me. And i still don't have my refund.

      Business Response

      Date: 11/06/2023

      Hello *******,


      We are writing in response to the complaint received from you that was addressed to our corporate headquarters.


      Thank you for the information provided.
      We sincerely apologize for any inconvenience this situation has caused you.
      We have processed a full refund, including fees, to your bank account in the amount of ****** USD on Nov/03. Please be advised that it may take up to 7 business days for the funds to show in your account,depending on your banks refund-processing practice. If you dont receive a refund within that time, please contact us directly at the number or email address referenced below so we can assist you further.
      As a courtesy to you, we want to provide you with a promotional code to send a zero-fee money transfer.
      Q6301-287774165         Expire 12/31/2023
      Q6301-484998634         Expire 12/31/2023
      Q6301-080124196         Expire 12/31/2023

      The promotional code must be entered exactly as displayed, dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be applied after the transfer has been completed.

      At Western Union, our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.
      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.


      Sincerely,

      ****************
      Executive Resolutions Team


    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 20th 2023, I *************************** (aka ******) remitted through the WESTERN UNION the amount of $2,000 plus service charge of $7.99 bringing the total amount of $2,007.99 Paid to the WESTERN UNION online remittance to a family receiver named JIBIRILA HASOMI in ***** *******.The $2000.00 ( Two Thousand Dollars ) supposed to have been paid minutes after the transaction which was the agreement they made to me via their designated bank named ACCESS BANK PLC. To date ,the $2,000 has not been paid to my receiver since the 20th of October 2023. I have contacted the WESTRN UNION numerous times asking for refund of my money to no avail. Most of these Western Union associates /representative, I spoke with are outside the continental ************* and have not been helpful.Please help me to bring this problem to an end by way of asking the WESTERN UNION to Refund me $2,,007.99.. Thank you in advance, ********* ( ****** ) Nze

      Business Response

      Date: 11/04/2023

      Reference number: *********


      Hello *********,

      Thank you for reaching out. Were sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on NOV-01 through the Better Business Bureau (BBB). In your complaint, you indicate that Money Transfer ************ has not been deposited to its recipient, nor has been refunded. You are requesting a refund. You also claim you had a negative experience with our ************* Representatives.

      I am a specialist with the Executive Resolutions team at Western Unions corporate headquarters, and I handled your case. We appreciate your patience while we completed our investigation.

      We have processed a full refund, including fees, in the amount of 2,007.99 USD on NOV-03 to your card. Please be advised that it may take up to 7 business days for the funds to be available in your debit or credit card. If you dont receive a refund within that time, please contact us directly at the number or email address referenced below so we can assist you further.

      We are very sorry to hear about your negative experience with one of our ************* representatives. We deeply regret failing to deliver the high standard that youve come to expect from Western Union, and we hope youll give us a second chance to win back your trust.

      We are taking steps to prevent such incident from happening again by working with our business partners and ************* representatives to address the issues you experienced throughout feedback sessions.

      We deeply regret we failed to deliver the high standard that youve come to expect from Western Union and hope youll give us a second chance to win back your trust.

      As a token of our apology, wed like to waive the fee on your next qualifying money transfer. The promotional code has been provided to you in a separate email.

      The promotional code must be entered exactly as displayed; dash included. It can be used for digital,retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be applied after the transfer has been completed.

      At Western Union,our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.

      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at **************** (international call charges may apply) and provide the reference number ********* to connect with me directly.

      Sincerely,

      ************
      Executive Resolutions Team

      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021; I lost my money order in the amount of $400. I completed a lost money order replacement request form with Western Union. I never heard back from them therefore, a few months later I found the money order and deposited it into my bank account. A few months later the money order had a stop payment attachment and the funds were taken back from my account and I was charged for the stop payment the business had placed on the money order. I reached out to the company asking for a refund and sent them the images of the money order stop payment stamped on it however, they are refusing to issue a refund. They sent a letter stating the money order was cashed and I need to send them $15 just to view the same image I have attached and sent them. I just want my refund, it has been almost two years and they never tried to reach out to me after I placed the lost money order request nor after they placed a stop payment on it and still have the funds. Where is the $400???

      Customer Answer

      Date: 11/01/2023

      I would like to update my complaint; the company has refunded me for the money order and subtracted $15 from the total refund due. I would like to close my complaint. Also, please keep my check images sealed as they obtain my personal information. 

      Thank you in advance for your kind assistance with this matter.

      ***************

      Business Response

      Date: 11/01/2023

      Hello *************************,

      We are writing in response to the complaint received from you.

      As discussed over the phone, please note that we have issued the refund for the missing $15 in your money order refund check,you might collect the $15 using MTCN: ************ at the nearest Western Union location in US/**.

      At Western Union,our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.
      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.



      Sincerely,

      ****************
      Executive Resolutions Team

      Customer Answer

      Date: 11/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/13 $900 was sent to the bank account of my friend via Western Union. The bank rejected the tranfer because the transaction was listed to be going to a checking account instead of the savings account number that was provided. therefore it was rejected. Several attempts to get Western Union to refund the money have been unsuccessful. It is now 17 days later and the money is still not refunded. I have made several phone calls to customer service as well as the Corporate Phone number to no avail.

      Business Response

      Date: 11/01/2023

      Hello team - 

      Please see attached the final response provided to the customer.

      Best Regards,

      ****************
      Executive Resolutions Team

    • Initial Complaint

      Date:10/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My money orders were stolen from my landlord in November of 2022. I reported the theft right away to multiple Western Union Reps and no one took the case seriously. I am only seeking a refund of what was stolen from me. Not the additional cost of sending multiple correspondences through the mail to this company that were notarized as instructed on their form. I also paid out of pocket an additional fee to have the form notarized and mailed to the company. In all fairness, Western Union should reimburse me for those costs as well due to their neglect of this matter. It was 4 money orders totalling $1600. There is documented records on Western Union's end via their online chat and their phone recordings with multiple agents both in their customer service department and their fraud department. I am unaware whether there is a language barrier due to their call centers being overseas but I want my money back. I did everything on my part, including sending the company a demand letter earlier this year to their corporate headquarters that included a tracking number so I know the company received it yet they are not willing to act in returning my stolen funds. I expect a check expedited within 30 days. I more than proved my case with this company but they are ignoring my request. This person stole this money and forged his name on the money order so whoever cased a forged document is included in the crime. This matter needs to be taken seriously as this isn't simply wanting a return over making a payment in error. I have all receipts and photo copies of my original documentation.

      Business Response

      Date: 10/31/2023

      Reference number: 202602012

      Hello *************************,

      We are writing in response to the complaint received from you on October 30, 2023 through the Better Business Bureau (BBB). In your complaint, you indicate that you have been waiting for a refund of four (4) money orders that did not reach their intended payee. The money orders have been cashed but not by the intended payee. You are requesting a refund of the money orders.

      Our records show that after you received the copies of the cashed money order(s), you indicated that the items were forged, and the intended payee did not receive the funds for it.

      Your case was eligible for a forgery investigation. A forgery claim can be initiated by sending a completed, signed, and notarized forgery affidavit form and a signed forgery acceptance letter for each money order claim.

      Western Union received one notarized affidavit and the form was returned to you on February 11, 2023 advising that an affidavit for each Money order was needed to initiate the forgery process. Please note that the required notarized forms have not been received, and the forgery process could not be initiated.

      Kindly note that Western Union acts on behalf of our consumers to collect the funds from the ************* Deposit (****) and does not conduct the investigation. The investigation is fully conducted by the **** and they make the final determination after conducting their internal investigation.

      We sincerely apologize; however, per banking regulations, Western Union only has one year from the date of encashment to submit forgery documents to the **** of ***** Deposit on a consumers behalf.  We are no longer able to assist you in this matter as all of the money orders were cashed on November 1, 2022.

      For further assistance, please contact the **** of ***** Deposit, PNC ****.

      If you have any other questions or concerns, please email us at ************************************************************** . Alternatively,contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number 202602012.

      Sincerely,

      Ako T
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.


      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20794373

      I am rejecting this response because: I spent the past year going back and forth with your reps. **** is all documented within your own system. You have the signed affidavits from January of 2023 and REFUSED to refund me my money. I have proof that you received them and proof through your own rep in the fraud department. You owe me a refund. Your company did everything possible to avoid following your own rules regarding a refund because you made a mistake from the start and refused to rectify it. I want the refund owed to me. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order August 31st which was defective and couldnt be used. Also because of the defect, it couldnt be returned where I purchased. Requested and approved for a refund. Told ***** days from sept 18th. Over several calls and live chats Ive been told it was cashed. Said that wasnt possible as it was still in my possession. Was told will escalate. We will contact you in ***** hours. Have been told this 3 times with no contact and no resolution.

      Business Response

      Date: 10/30/2023

      Reference number: *********
       
      Hello *****,

      Thank you for reaching out. Were sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on 10/27/2023 that was addressed to our corporate headquarters through the Better Business Bureau (BBB).

      Please note that the Money Order was presented incorrectly by the banking clerk, therefore, it was returned unpaid. As per your refund request, an overnight refund check has been sent to you, you should be receiving it in the next 24 hours. 

      I appreciate your patience with us as we further investigate this issue. Im confident your next experience with us will be up to your expectations. At Western Union, our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.

      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.

      Sincerely,

      **************
      Executive Resolutions Team


       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20787907

      I am rejecting this response because: it has been more than 48 hours and I still have received no refund. 

      Sincerely,

      *********************

      Business Response

      Date: 11/09/2023

      Reference number: *********
       
      Hello *****,

      Thank you for reaching out. Were sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on 11/09/2023 that was addressed to our corporate headquarters through the Better Business Bureau (BBB).

      Please note that the refund check for your Money Order was successfully sent and according to our records the refund check sent to your address overnight was successfully cashed on 11/03/2023.

      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.

      Sincerely,

      **************
      Executive Resolutions Team


       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 11/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Grandmother recently died and left me an inheritance in Tobago. Due to the restrictions to transfer the money from TTD to CAD I contacted the local agent and was informed I could send directly to my bank account and I pick up when I return to ******. I did the transfer on the 25/07 MTCN 694-163-7671,. However when I returned to ****** the money was not in my account . Since then I have been going back and forth with Western Union. I was told I have to go back to Tobago to get the refund of $576.70 meaning I would have to pay over $1000. to go there. This makes no sense to me. Then I was told I would be sent a cheque (REF# *********) I waited two week nothing. Then I was provided with a new MTCN ************ and was told I could get the money in ****** at any agent I went to two different agent on 20/10/2023 and was told I have to go to original agent where the money was sent. I spoke to another agent on 23/10/23 and again reassured that I could go to any agent and the funds will be available however I went today and it was not. At this point I have no faith that ** will refund me my money and that all I want. Desired Outcome Deliver on you promise if you are going to send me a cheque or I have to pick it up at an agent just have my funds available $576.70 (CAD) may not be a lot but for it mean something. My grandmother was not rich but work hard to save that money for me and would like to be able to receive It. I would also like to receive the $67.29 TTD service charge because it has cost a lot more than this going back forth to different agent with zero results.

      Business Response

      Date: 10/29/2023

      Reference number: *********

      Hello ************************************************
      Thank you for reaching out. Were sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on October 27th , ********************************************************* your complaint, you indicate that you havent received your money back .
      I am a specialist with the Executive Resolutions team at Western Unions corporate headquarters,and I will handle your case.
      We have tried to reach you by calling the phone number provided in your complaint.
      We would like to apologize for the inconveniences, I can imagine how important the refund is to you and how it may have affected your plans or created financial inconvenience.
      Please proceed to collect your money at any ** location in your area, we have change the expected pay out location from ********************* to ON ****** and the transaction has been renew,  please use the same MTCN ********** to collect your refund.
      In regards of the $67.29 compensation please provide us with proof (for example, receipts or notarized statements) of any charges you incurred because of the late delivery of your payment. Refunds are subject to approval and are not guaranteed.
      We hope youll give us a second chance to win back your trust. As a token of our apology, we want to provide you with a promotional code to send a zero-fee money transfer.
      Q6301-081882886 Expire 12/31/2023
      Q6301-286388884 Expire 12/31/2023
      Q6301-487321069 Expire 12/31/2023

      The promotional code must be entered exactly as displayed, dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be applied after the transfer has been completed.

      At Western Union, our customers satisfaction is something we take very seriously, and the quality of our service is our primary concern.
      If you have any questions or concerns, please email us at ************************************************************************************. You can also contact our corporate headquarters at **************** (international call charges may apply) and provide the reference number ********* to connect with me directly.
      Sincerely,

      Max C
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-3-2023,they said my refund would be in mail in 14 days I,it's been 16 days I done call couple times they said they issued them on the 3rd ,I ask if they could direct deposit they said no

      Customer Answer

      Date: 11/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Business Response

      Date: 11/05/2023

      Reference number: 201941988


      Hello *****************************,

      Hope this email finds you well.

      We have sent a refund check to you in the amount of $2,172.00 USD to your mailing address in **********, **, **** The check numbers are 8640426134, 8640426133, ********** and the ***** tracking number is 7739 **** ****. ***** confirmed that the delivery is expected by NOV-03.

      Thanks for your patience.

      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number (201941988) to connect with me directly.


      Sincerely,

      ************
      Executive Resolutions Team

      Please read our Privacy Statement to find out how we process your personal data.

    The Western Union Company is NOT a BBB Accredited Business.

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