Customer ReviewsforThe Western Union Company

Complaint Regarding Fraudulent Transaction and Inadequate Response from Western Union: I am writing to formally file a complaint regarding a distressing incident involving a transaction at my store that has left me significantly impacted. The details of this incident involve a Romanian family purchasing stuff from my store three months ago, using what appeared to be a legitimate Western Union money order. However, subsequent events have unveiled a troubling case of fraud and negligence.Upon depositing the received money order, I was alarmed to discover that it had bounced due to alterations, a revelation confirmed by the Bank during their investigation. It was revealed that this transaction was likely part of a scam operation.Seeking resolution, I promptly engaged with Western Union to investigate this matter. To my dismay, Western Union concluded their involvement prematurely, suggesting that the issue be directed to the bank instead. Despite their initial appearance of cooperation, this response left me dissatisfied and at a loss.Of particular concern is the fact that Western Union has closed its role in this case, implying that the cashed money orders, ostensibly altered and used fraudulently, somehow made their way to my store. This raises serious questions about the integrity and oversight of Western Union's procedures.It is my firm belief that Western Union's apparent disinterest in pursuing this matter further is misguided and fails to address the critical issues at hand. If the money orders were indeed cashed out before reaching me, this clearly points to a significant lapse within Western Union's system that allowed such fraudulent activity to occur.I put this review on Better Business Bureau to ensure that Western Union is held accountable for its role in this concerning episode. My business has suffered a financial loss due to this incident, and I seek appropriate redress and corrective actions to prevent similar situations in the future.

A family sent money through western union from ******* to ********** and the western union in ******* change my dollars into a changing rate of $1 dollar to 457 colones... So when picking up the money at The western union, in **********. I find out, that in ********** the dollar is at 497 for every $1 dollar. So $600 dollars was sent and ended up losing $50 dollars in the exchange rate.. How come we did not received the exchange rate from ********** ?

Western Union took an $1000.44 from my account without my permission. I called in on April 6, 2024 and was advised that there was a global issue that impacted the ************ and ****** and it was a technical issue that was being resolved and my money would be back in my account on Monday April 8, 2024. I asked if there was a way to get some type of proof like a case number or something in writing and that was denied. I aske what should I tell my bank? The Western Union associate told me that if my bank had time they could call them and they would give them the same information that they shared with me. On Wednesday April 10,2024 I called back they said it was now under review and would not confirm that the information that was shared with me was correct and should have my money within 48 hours. Called back today April 12,2024 and was told that they do not see that the money was withdrawn and that I would need to send proof to them by sharing my bank account information showing the withdrawal. Once I send it in I will need to wait an additional 3-4 business days for a response. I asked to speak to someone in ***************** and was told that was not possible. Western Union needs to get there offshore team either better equipped to handle these issues or have someone onshore who can assist with escalations.

I was transferring money to members of my family through ************* Kiosk located at ********* at *************************************************. One of transactions did not go through. I called customer service and explained the issue. After a big hassle, they told me to send the transaction into two amounts, thus charging me double the fee. I started and the system asked me about my ID. I entered my DL # and the state it was issued in. Then they asked me about a second ID. I called them again and told what happened and I dont carry 15 IDs on me. They did not resolve my issue, which made me very upset. I have been using this agency for over 20 years. They should make it easier on me not harder. I give them Zero for their services.******************************* ***************************************************************************

Poor customer service as I had money transferred from my bank to another country resident and the trans fee was approved in 15/30 minutes monthly for 3 months For security reasons I decided 1 month to send money to myself in that country from my same ************* account.The funds were put on hold for 5 days.the money cleared my bank after 1 day but Western Union would not release my funds for me to pick up that I sent to myself.This gives them a chance to accumulate daily interest off my money.They are using our money to profit.

For the second time within 2 months I sent money to my friend in *******. Western Union said its been received and its not there for pick up. First time it took at least a month to get my money back. This time I payed more money to get it there in minutes and once again they say its there and its not and its the next day. Ive been using them for years and this has never happened till now. What the heck is going on???

Western Union SUCKS!! DONT EVER use their services. My grand father tried to send me and my husband money and they had it on hold for no reason. We tried to get it taken care of by calling their customer service but no, grandpa had to call. They told him to redo the transaction and they still put it on hold. I don't know what he said to them after the 3rd time he called (I don't imagine it was pleasant) but they finally let us pull it. Terrible service. They never even gave us a reason why it was on hold. Like I get fraud happens and there are preventative measures they havr to take but come on! We should've had it after he called the first time!!

I feel this is worthless company. A money order was given as payment for a transaction with my family. Our local federal credit union, other banks, ******** Publix (who represent them) wouldn't cash it and even ***** Fargo wouldn't who is noted on the money order.I call corporate and they say you have to go to a check cashing company. So I need to give away my money to get my money? How worthless as I've never had a problem with a regular money order at a local bank. Being someone who has money I've been lucky not dealing with this company. I know I never will either and won't accept anything in the future from someone with anything with their name on it. Don't use them.PSA look at their overall rating as the ****.

I purchased a few money orders to pay some bills.The money orders bounced. (1) How does a money order bounce when you have to put cash on it to even get it.....Then trying to get your money back is crazy............. Why I Had TO PUT A STAR ?????...

After I received an email regarding an unsettled transaction and money had been returned by the receivers bank to Western Union and Western Union refund money to my bank account and transaction between me and Western Union was done. Then I used another option to send refunded money to the receiver and I sent the refunded money from my bank account by direct wire transfer to the same account to the receiver's bank. I don't have any control or information on the receiver's bank.Then 30 days later Western Union asked for the money back, I received an email from Western Union: "that it was an internal error that caused the transaction to be completed and also being refunded". Based on misinformation by the Western Union, I am sending the second payment to the receiver's bank. It's not my responsibility to recover any money from the receiver's bank if any was mishandled by the Western Union.Western Union executive resolutions department made a clear decision: "Please be advised that this wont bring any legal implications to you", but the Risk ********************** threatened me "outstanding balance may be sent to a Third Party ****************** and your credit score may be affected"The Company does not solve the problem after filing a complaint with CFPB and email to Global Customer Engagement Director *******************, Executive Resolution ******************* , President of Consumer Money Transfer *************************** .After more than 170 years in business, Western Union no more reliable and can't be trusted.