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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 951 total complaints in the last 3 years.
    • 406 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have changed my address 4 years now with western union and they did nothing it keeps popping up and creating problems .They telling me they deleted my profile create a new one ..nothing is done I need a manager to call me .this is insane

      Business Response

      Date: 07/14/2025

      Reference number: *********


      Hi *******,


      Thank you for contacting us and for being patient while we investigated and resolved this complaint for you.


      The Specialized Tech Team we escalated this issue to has confirmed to us that your customer's profile is fully updated to show your new address only and that there should not be any discrepancy moving forward, please let us know if you can see this change reflected on your profile and on your future money transfers.


      If you have any questions or concerns, or need additional assistance, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Thanks for being a valued Western Union customer.


      Sincerely,

      ****** E
      Executive Resolutions Team

      Customer Answer

      Date: 07/30/2025

      Close this case they responded

      Thanks BBB so professional

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 money orders from Western Union at a ******* in *********, ** on 5/31/25. I did not use them for what I was going to, so I deposited them into my local bank (in ******, **) on 6/11/25. They were subsequently returned by the bank on 6/16/25, with a code of Refer to Maker. The total value of these money orders is $2,225.83 and Western Union will NOT help, they keep blaming my bank but the bank says the funds should be with Western Union. I paid CASH for these and nobody can figure out where the money is. I'm at my wit's end and have gotten nowhere with Western Union. When i try to escalate with them, I get ****************** orders:22098777851; AGT ******; Amount $1,000 ***********; AGT ******; Amount $1000 ***********; AGT ******; Amount $225.83

      Business Response

      Date: 07/16/2025

      Hi ***** *******,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Thank you for your patience while we checked your concern, unfortunately I was unable to reach you at the phone number provided, however we can share details below:

      We have received confirmation from ******* that the sale was processed but it was not consolidated in the system to Western Union which caused the Money Orders not being successfully cashed despite processing the payment.

      We apologize for any inconvenience caused by this.

      We have completed the refund for the Money Orders under below details:

      22098777851 - 1000   - New MTCN shared via email
      22098777852 - 1000   - New MTCN: shared via email
      22098777850 - ****** - New MTCN:  shared via email

      These MTCNs are currently available for collection at a Western Union location in **/***

      If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender:Western Union Customer Care
      Receiver:***** *******


      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Sincerely,
       
      ******* C
      Executive Resolutions Team

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/06/2015 I bought a money order from western union for ******* to pay my rent On 6/13/2025 Someone stolen and cashed the money order. They altered the money order and it does not even resemble the original money order.I have contacted them to make them aware of fraud and they have no system in place if someone steals from you. I think they scammed me. They keep saying filled out a fraud report but when you go to the website they list. It does not work. Never send or purchase money orders from them. They will not even investigate the situation to know that I was scammed. Horrible business and they are the ones stealing from me

      Business Response

      Date: 07/08/2025

      Reference number: *********

      Hi ********,

      Thank you for providing the required form to start the process, we have forwarded your claim to the Western Union ******************* The Western Union ****************** will then coordinate with the ********************* (****).

      At the time of presentation, the **** must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the ****.

      Western Union will act on your behalf to collect the funds from the ****. The **** will make the final determination after conducting their internal investigation

      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the ****.

      We sincerely appreciate your patience and cooperation in resolving this matter

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely

      ***** *.
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.



      ref:!00D150F40r.!500Uv0MXnyG:ref

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a money transfer via Western Union through **************************, and despite submitting all required documents promptly, the transfer was delayed for 12 days without justification.I provided my Emirates ID multiple times and received no explanation for the delay. I had to send multiple follow-up emails to both ** ****** and Western Union, most of which went unanswered or were deflected. Their final response failed to address key questions, including why the verification process took nearly two weeks.This unacceptable delay caused significant stress and financial anxiety. ************************** acted as the verifying partner on behalf of Western Union and failed in their service obligations, communication, and professionalism.I am filing this complaint to seek accountability for this mishandled service, ensure a proper investigation, and prevent this from happening to others. I am also escalating this to other relevant consumer protection bodies.

      Business Response

      Date: 07/05/2025

      Reference number:*********

      Hi ******,

      Thank you for your patience while we conducted our investigation regarding your recent money transfer transaction.

      After thoroughly reviewing the details, we have confirmed that we detected opportunities to improve our processes and identified that most of the communication regarding your transaction was with the agent, ********* Exchange, and not directly with Western Union. This contributed to delays in the review of your transaction. As discussed over the phone on June 29th with my colleage ******* C, the transaction required additional review to verify the receivers identity; due to compliance processes, and this was received on June 23. Unfortunately, this information was not provided to us in time. 

       We deeply regret any inconvenience caused and offer our sincere apologies. Your feedback is invaluable, and we are taking swift action to address the issues raised, with a commitment to delivering an enhanced and seamless experience for you. We acknowledge that clearer communication and timely handling could have helped deliver the high standard of service you expect from Western Union. We are taking corrective actions to prevent similar situations in the future.

      Even though we cannot strictly and punctually say what improvements are being made to address your concern,you can rest assure that we are taking steps to prevent such incident from happening again, including working with our business partners and ************* representatives to address your experience and concerns you raised.

      We appreciate your business and are truly sorry to hear about your experience with one of our ************* representatives. Your experience doesnt reflect the way we do business with our customers, and we apologize for not delivering the high standards youve come to expect from Western Union.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.
      Sincerely,
      ***** G
      Executive Resolutions Team

    • Initial Complaint

      Date:07/01/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally purchased four money orders for $500.00 each. When I deposited them into my bank account they would not honor them. So I contacted western union customer service to get a refund. They finally sent the refund checks for each money order minus the the charge they took out for doing the refund. That made each refund 471.50(four of them) the problem came when I tried to deposit the refund check into the bank the bank contacted me that they had issued a stop payment on the checks. I called them on 4/4/25 and explained to them that I am not able to submit the forms on their website because the sumbit button never appears (I tried while on the phone with ***** the supervisor and it would not work) I got a case number of ********* from *****. ***** stated that he put into the comments that he was going to request an immediate refund via a western union pickup (wire transfer) I have still not heard anything as of today 7/1/25. I work in retail and am not able to keep calling the customer service number to try to get this resolved..I truly just want my money back.

      Business Response

      Date: 07/05/2025

      Reference number: *********

      Hi ****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 07/02/2025. In your claim, you mentioned that you have not received the refund of your money orders and would like to receive it via cash pick up.

      Thank you for your patience while we reviewed your case. We have created the refund numbers for your Money Orders, please see the information below:

      Amount ****** USD > 930-167-8345    
      Amount ****** USD > ************    
      Amount ****** USD > ************    
      Amount ****** USD > ************    

      To pick up your funds, please visit any Western Union agent location in **, *** with the tracking numbers provided above and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly. 

      Thanks for being a valued Western Union customer.

      ***** J

       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 07/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Thank you for all your help. Getting the money back is what I contacted for and now that I am able to I am satisfied. 
      Sincerely,

      **** Boston

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 5th of 2025 I went and purchased 2 money orders at ******. The money orders were mailed back to me, Uncashed. I filled out the backs if money orders with the receipt and mailed to their headquarters, they mailed it back. I went back to Gerbes, they wouldn't refund me Western Union wants me to fill out their online forms. I have tried 3 times, and some type if glitch occurs, every time.

      Business Response

      Date: 07/04/2025

      Reference number: *********
       
      Hi *****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim

      Unfortunately, I couldnt reach you at the phone number you provided. Please let me know if youd prefer to receive updates by phone or if you have another preferred contact method. Please note that this was previously handled by one of my colleagues, and according to the comments, we were trying to obtain the necessary information/documentation from you to proceed with the refund.

      We want to help you with your claim, but were still missing some information to help us with the review process. Please help us by replying to our email with the following details:

      Since you submitted one of the missing details (copies of original items and store receipt), the only missing information is the form for each Money Order.Since you are stating that you are unable to fill out the online form, please find the form needed attached. 

      Please fill out the attached form one per Money Order and reply to this email address with them filled out.

      There are three options for you to select:
      Regular Check ********** 10 to 15 business days)
      Priority ***** Check (1 5 business days)
      Transaction number/MTCN to be collected in cash a Western Union location (Fastest)

      Important: do not reply this email address with the form, reply to the encrypted email. 

      Looking forward to your response, so we can proceed.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely

      ***** *.
      Executive Resolutions Team

      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order from Western Union early May in the amount of $489.25. Western Union has confirmed that the money order was cashed and provided a scanned image showing it.However, I went to ********* with the intended recipient, and the bank confirmed that the money order was rejected when they tried to present it and that they never received any funds.I contacted Western Union multiple times and escalated the issue, including emailing their customer service team and providing documentation. I have not received any ************ Im caught between Western Union saying it was cashed and the bank saying they were never paid. Im requesting a full investigation and a refund unless Western Union can provide clear documentation of who received the funds, when, and where.

      Business Response

      Date: 06/30/2025

      Reference number: *********
       
      Hi ****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB).

      We have refunded your money order in full. Weve sent $489.25 your way on 06/30/******* pick up your funds, please visit any Western Union agent location in ******** with the tracking number (MTCN) ************ and a valid government-issued ID.If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender: Western Union Customer Service
      Receiver: **** ****

      We appreciate your business and are truly sorry that we did not deliver on the high standards you've come to expect from Western Union. We hope you'll consider giving us a second chance to win back your trust and make things right. At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at **************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely

      ***** *.
      Executive Resolutions Team


       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 07/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a serious complaint regarding a transaction made on April 10, 2025, which, over two months later, has neither been completed nor refunded. the amount is ***** cad.I sent a considerable amount of money to ****** expecting same-day delivery, as promised. However, the money never arrived, and the transaction remained in progress. I was unable to cancel it, as the funds had already been withdrawn from my credit card.For weeks, I was told it was processing. Later, I was informed the refund would be returned to my card that never happened. After multiple calls and speaking with supervisors, I was told I could retrieve the money in person. I went to a branch in ****** it didnt work. Back in ******, I was told I could go to any location also ******** **************, the limit was $1,000. In *************, they refused to pay in cash, only via debit card. Even using a friends card, they didnt accept it. Now, Im told the money was paid, which is not true. I have not received anything.Despite many attempts, I have not received any email confirmation, protocol number, or clear resolution. Every call results in more confusion and misinformation.This money is my full salary. I am experiencing stress, insomnia, and financial insecurity because of your negligence.Last week, I received a new MTCN. I went to a Western Union office today, and again they claimed it was paid. I never received or signed anything, and no one can explain where the money went. I am desperate and urgently request a full refund and proper investigation.

      Business Response

      Date: 07/01/2025

      Western Union - Reference number: *********

      Hello ***** ****** ******** Do **********,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 25-Jun-2025. In your claim, you mentioned that you initiated a transaction on 10-Apr-2025 which was not complete nor were you refunded in the amount of ******* CAD. You are requesting a refund and a proper investigation.

      Kindly note that we were unable to reach you at the telephone number provided, we did leave a brief message, name and the corporate telephone number.

      Please be aware that the resolution has been provided to you under a separate cover.

      If you have any further questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thank you for being a valued Western Union customer.

      Ako T


      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A MONEY ORDER THAT I DID NOT USE. I REQUESTED A REFUND FOR THE MONEY ORDER AND HAVE BEEN GETTING THE RUN AROUND FOR MONTHS. PER THEIR POLICY IF THE REFUND PROCESS SHOULD BE NO LONGER THAN 5 BUSINESS DAYS. IT HAS BEEN SINCE MARCH 2025. THEY PROVIDED ME WITH A REFUND TRACKING NUMBER THAT DIDN'T WORK, ALSO PER THEIR POLICY IF THE MONEY ORDER IS 5.00-100.00 THEY WILL CHARGE A 5.00 FEE AND IS NOW TRYING TO CHARGE ME *****. I HAVE SPOKEN WITH NUMEROUS CUSTOMER SERVICE *** EVEN CORPORATE AND EITHER GET HUNG UP ON OR PLACED ON HOLD OR TOLD MISINFORMATION

      Business Response

      Date: 06/27/2025

      Western Union - Reference number: *********

      Hello ***** *******,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from the Better Business Bureau (BBB)in Jun-2025, where you mentioned that you submitted a request for a refund for MO # **-683837373 for ****** USD and you have not received a response nor a refund. You are requesting assistance to acquire your funds.

      Our records show that the following money order was reported:

      Money order number: Money order amount:
      **-683837373 ****** USD

      I greatly appreciate your time in speaking with me on 27-Jun-2025 where I provided your resolution.

      If you have any further questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thank you for being a valued Western Union customer.

      Ako T


      Please read our Privacy Statement to find out how we process your personal data.


    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought this money order on May 3, ************************ **************. I placed in my landlords Dropbox. On May 12, 2025, My landlord informed me that the rent wasn't paid. I contacted Western union on the 12th of May as soon as my landlord had informed me. They stated ***** had cashed them and to do a refund request which I did on the 12th. The person I spoke to state it would be canceled that day and a refund would be issued in 5 to 7 days. I had bought 2. One for 500 and one for 350. On May 16th I was emailed that the one for 500 was refunded but the one for 350 was cashed on 5/13/2025. I called and asked for a copy of the money order which they sent over. I confirmed with my landlord that was not his signature or account. I contacted ******************************************* and they said to start the process for dispute. I asked why the money was allowed to be cashed since I canceled on the 12th. They stated it doesn't automatically cancel it even though the **** I talked to on the 12th stated it would cancel right then and there. So I did the process of purchasers affidavit on the 16th and returned it the same day to have Western union refund the 350 which they stated could take 30 to ****************************************************************************************************************** question. I called yesterday the 19th of June and they stated they couldn't find anything but could take anywhere from 4 to 9 months. I am be on annoyed and upset as my rent is now past due and never have been in 10 years that I have lived here. This is a ridiculous amount of time to wait for money that is mine. The money was cashed after I filed the claim and stated it was stolen. It was cashed at a pls in Crest wood, ******** as I have done all the investing in this case myself since Western Union will not give me a direct answer when I can expect my refund.

      Business Response

      Date: 06/22/2025

      Reference number 341766437

      Hello Kimberly,

      Please note that we have been unable to locate any documentation (neither physical nor electronic on you submitting Forgery documentation for the money order you contacted us about). Not to delay the Forgery investigation process, please proceed as instructed below.

      Our records show that there was one money order in question that was/were presented for payment and cashed. The following money order was investigated by Western Union:
       
      Money order number: Amount:
      19-662097348 $500.00(USD)
      We have attached a copy of the money orders for your reference.

      After reviewing the Copies of the Cashed Money Orders with your intended payee in case there is no alteration on the Money Order, please proceed with having them complete one form for each Money Order on the attached document named “Intended Payee Forgery” (The form DOES NOT need to be notarized) along with the 2nd page of this document which is a form called “Acceptance for forgery process”. Please note that is one form per money order.

      If after reviewing the Copies of the Cashed Money Orders, you consider them to show any alteration on them, please proceed completing the form on the attached document named “Purchaser s Affidavit and Acceptance for Forgery Process”. (The form DOES NOT need to be notarized. Please note that is one form per money order.

      Once you’ve sent back the completed forgery affidavit and acceptance letter, along with any relevant documents such as police report or a copy of the unaltered money order (if available), we will forward your claim to the Western Union Forgery department. The Western Union Forgery department will then coordinate with the Bank of First Deposit (BOFD).
       
      At the time of presentation, the BOFD must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the BOFD.
       
      Western Union will act on your behalf to collect the funds from the BOFD. The BOFD will make the final determination after conducting their internal investigation
       
      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is 30-45 business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the BOFD.

      If you have any questions or concerns, please email us at [email protected] or call our corporate headquarters at (+1) 720-332-1000 (international call charges may apply), providing your reference number 341766437 to connect with me directly.

      Thanks for being a valued Western Union customer.



      Sincerely,

      David G
      Executive Resolutions Team

      Customer Answer

      Date: 06/30/2025

      I have read and will do what they asked again.  However they already are gotten the amount wrong as well as the money order amount.   I was given my money back for this one that they show which clearly shows this was was cashed too at the same place but Western Union must on not catch it as it was signed as well.  The money order in question is  19662097349 in the amount of $350
       
      Thanks,
      Kimberly Bargman

      Business Response

      Date: 07/09/2025

      Reference number: *********

      Hi ********,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB)

      As we discussed over the phone, our forgery team confirmed on 07/08/2025 that the process started. The Western Union ****************** will then coordinate with the ********************* (****).

      At the time of presentation, the **** must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the ****.

      Western Union will act on your behalf to collect the funds from the ****. The **** will make the final determination after conducting their internal investigation

      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the ****.

      We sincerely appreciate your patience and cooperation in resolving this matter

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at **************** (international call charges may apply), providing your reference number ********* to connect with me directly.
      Thanks for being a valued Western Union customer.

      Sincerely

      ***** *.
      Executive Resolutions Team




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