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          Havenly, Inc has 1 locations, listed below.

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            • Havenly, Inc

              3200 E Cherry Creek South Dr Ste 210 Denver, CO 80209

            Business ProfileHavenly, Inc

            Interior Designer

            Contact Information

            3200 E Cherry Creek South Dr

            Ste 210

            Denver, CO 80209

            Visit Website
            (888) 978-3152

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            3200 E Cherry Creek South Dr Ste 210, Denver, CO 80209
            BBB File Opened:
            1/10/2019
            Years in Business:
            11
            Business Started:
            4/16/2013
            Type of Entity:
            Corporation
            Business Management
            • Ms. Lee Mayer, CEO
            • Ms. Alexandra Grimson, Community Manager
            Contact Information

            Principal

            • Ms. Lee Mayer, CEO

            Customer Contact

            • Ms. Lee Mayer, CEO
            • Ms. Alexandra Grimson, Community Manager
            Read More Business Details and See Alerts

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I received a gift card for a full design project (remote). I immediately claimed my gift card and chose a designer, ***** with a wait time of 47 days. I was upset an ASAP project was going to take that long, but I accepted it. On Wednesday the 20th, I received an email that my designer was no longer available due to high demand. This Saturday the 23rd I chose a new designer (****) with my husband when he was home so we should discuss it together. Meeting date was get for May 6. I was highly disappointed that my wait time was starting over so I emailed customer service. When they got back to me they said I have no project in my account and can't find an account with my email. THEY CLOSED or DELETED my project that was NEVER delivered or started and took my money because I cannot redeem the gift card again and now no one will answer my emails or request for a phone call. I have reached out via email numerous times, reached out on social media and it was ignored. SHAME ON HAVENLY - you need to make this right ASAP because at this point you have stolen money and provided no delivery of anything AND all of my time wasted of measuring putting the entire project and measurements together you need to make this right!!!!!!!!!!!!!!!!
            Read More
            Read 29 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katya R

            10/07/2023

            I bought a mini-package at the beginning of September, promising the designer would start working on it in a week. Once I paid, that timeline changed to the project delivered at the beginning of October. I contacted the company, asking them to change my designer, but they said they couldn't because even though the website stated designers were available immediately, that wasn't true. I stuck with my designer and waited for October 4th. October 4th came around, and no project was delivered. I contacted them, and they just brushed it off, said the designer wasn't working with them any longer, and would place me with another designer to deliver my project in another three weeks. The project that was supposed to be delivered in one week would be delivered in 2 months. I wrote back that I wanted my assignment done immediately, but I still haven't heard from them.

            Havenly, Inc Response

            10/23/2023

            We are so sorry about the delays in your project! This is certainly not up to par with the level of service we aim to deliver, and we would love the chance to help make things right for you. As you may or may not know, we do have a Happiness Guarantee where you will find that we have a couple of options to help make this right: We can match you with a new designer after personally reviewing your account to ensure you're in great hands moving forward, OR offer you a full refund of your original design fee. If either of these sound like a good fit for you, please don't hesitate to let us know at ******************************! 
            Read 4 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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