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Credit Union of Colorado has 1 locations, listed below.

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    Business ProfileforCredit Union of Colorado

    Credit Union

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8959 E 40th Ave, Denver, CO 80238-5026
    BBB File Opened:
    6/20/1991
    Years in Business:
    90
    Business Started:
    5/19/1934
    Business Started Locally:
    5/19/1934
    Type of Entity:
    Corporation
    Alternate Business Name
    • Colorado State Employees Credit Union
    • CUofCO
    • C S E C U
    Business Management
    • Mr. Mitch Rosenbaum, Senior Vice President Of Marketing And Digital Services
    • Mr. Phil Smith, President/CEO
    • Ms. Nikki Vasquez, Innovation & Member Experience Analyst
    Contact Information

    Principal

    • Mr. Mitch Rosenbaum, Senior Vice President Of Marketing And Digital Services
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I regret to inform you that CUOFCO Bank has refused till date to response to my complaint and questions relating to the withdrawal of $ ****** from my personal account ending in ****by ******************************** from my Saving account ID 02 which she was not joined with me in this account. Notwithstanding this, ******* had closed her Joint account with me ID 01 and ID 08 on April 10, 2023, and yet she had access to go into my account and with draw a total of $****** from my saving account ID 02 on April 20, 21, 22 and 24 after closing her accounts with me on April 10, 2023. CUOFCO refuses to give me an explanation and a satisfactory reason to this illegal and fraud withdrawal by ***************************. I have attached Bank Statements of my Account ending in **** of Sep 2021, Oct 2021 which shows ******* Names does not appear as Joint Owner in my Saving ID 02 and Everyday Account ID 03 till March 2023 bank ************************. However, in April 2023 bank statement of mine *******'s name in all my accounts with ID 01, 02, 03, 08 and ID 95 which is very strange and questionable as to how *************************** name appeared only in April 2023 bank statement and not from Sep 2021 when I had opened a new Saving account without *******'s name. Attached as other documents after Exhibit B page 1 and 2 Note that the Membership form page 2 dated Sep 24, 2021, does not have *************************** Signature on the form as a Joint owner as ******* was not present with me in the bank on Sep 24, 2021. This indicates that ******* was not a Joint owner in this new account from Sep 2021 till March 2023.I have also attached for information of *******'s Arrest action by the ************* from ********** for theft in ****. ******* has the habit of stealing every now and then.I will appreciate if CUOFCO responds to me with details and explanation of action not taken that, I am seeking vide my emails dated April 22, 2023, at the earliest so as to enable me to take further course of legal actions to get this issue resolved which has been pending without any outcome since April 2023.
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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Harold Y

    1 star

    04/10/2024

    I have been a member for 30 years. I disputed a charge on my Credit Union **** card.I paid $900.00 down on a service before receiving an email with a contract that informed me that a down pmt on the service was non-refundable in case of cancellation. I never signed off on the estimate and was not advised verbally prior to paying the charge that it was non-refundable.I cancelled the service because I felt they were not transparent with their charges. The vendor refused to refund the charge and when I disputed the charge, the credit union declined to help because I "signed a contract", which I did not. I have time stamped emails to show that the charges to my card were made before I received a full disclosure about non-refundable down payment. I am disappointed that the Credit Union of Colorado is not assisting a long-term member with a charge that was clearly made before full disclosure from the vendor. I will be taking my business elsewhere.

    Credit Union of Colorado Response

    04/11/2024

    Thank you,**************, for contacting the Credit Union regarding your **** card dispute concerns.On 4/11/24, the Credit Union contacted you directly regarding your dispute and will work with you until a resolution is reached. If you have any additional questions,please contact the Credit Union at **************.

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