Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contacted me back and refunded $. 
  Thank you

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19599820
  
  I am rejecting this response because:
  
  There are a lot of falsehoods in this response. For starters the dates are still being mishandled and documented incorrectly. Secondly, Many voicemails and emails were left for management, upper management and directors without any type of response or communication to find to find resolution. I believe this alone would constitute grounds for a customer service or goodwill gesture. Furthermore, the employees who left (one being **** left because the rental management team would not work with her on the increase of rent prices even though she was an employee of theirs. Lastly, I have physically documentation(emails) stating the continuous pushback of the amenities and their usage. 

  It is clear the management company is not being forthcoming in providing accurate responses  

  
  Sincerely,
  
  ***********************************

  y 60 day notice a week before and hoped they would see what they could do - especially with ****** rent booming. I couldnt find anyone in the office to talk to, no phone calls were returned just management ignoring me. After leaving several messages and emails for the regional manager, I decided to take it upon myself to move out. No one helped me with the process, no one returned my phone calls, or let me know about being rent responsible. I was left to figure out things on my own, without any assistance from the professionals. I was so disappointed that the staff just kept pointing back to the lease over and over instead of acting in the best interest of the renter or the landlord. I found that the apartment was rented out before they contacted me. which by all accounting is acting in bad faith. Although this is a nice apartment, I have nothing nice to say about them. Good luck getting help or finding your packages. Also better hope no one is having a bad day or might get hurt.

  Business Response

  Date: 03/22/2023

  Hello,
  This past resident has been in communication with our office teams and our management team throughout her notice to vacate process.  She doesnt want to pay her termination fee as outlined in her lease and requested we waive as a customer service.  Per the attached rental agreement the termination fee is owed by ******************* 
  In response to the other items mentioned in her complaint:
  The pool area was closed was for property improvements when the pool was being resurfaced; this process lasted approximately 3-4 weeks.
  The only turnover the property had during the residency was a leasing agent who changed career fields.  All other staff have been at Harvest Station for years. 
  
  We have no reports or emails from this resident regarding any harassment or stolen packages during their residency.
  
  We received this resident's notice on 1/23/2023 that she would be moving out on 3/26/2023 to a larger place.  On 1/26/2023 the resident contacted ****** the assistant manager regarding the loss of her employment and asking questions about cost effective plan for moving out early.  Team provided ********* with organizations in the Broomfield area that provide rental assistance to those that lost their job.
  
  
  The resident requested that the manager call her,  as she wanted released with no charges.  However, the manager received her voicemail.  Manager emailed the resident right away that they were sorry that she lost your employment however per her signed lease contract paragraph 23 we cannot release resident from the contract obligations for loss of employment and explained the rental agreements liquidated damages per paragraph 11. The resident never returned my call.
  
  Manager let the resident know that final charges would be billed through Central Billing and she can make payment arrangements with them once the move out file is processed. Resident asked for alternate options which the manager reached out her supervisor.
  
  On 1/27/2023 the property manager let the resident know that she discussed with her supervisor, and she also said that we must go by the lease and the only other option would be if the resident had someone that wanted to take over your lease and apartment as is, they could apply and agree to remove the resident from the lease if they were to be approved.  The deposit would stay with the apartment if the resident were to find someone interested in taking over the resident's lease.
  
  On 1/30/2023 the resident requested a move out inspection appointment which we completed on 2/1/2023 at 3pm with the resident, in person, as requested.
  
  Two days later on 2/3/2023 the resident asked for the next steps and the property manager, as well as, regional managers have been in contact with the resident two to three times a since.  
  
  The final move out statement was processed in accordance to the rental agreement and included any damages, final utilities and the termination fee.  
  
  Attached you will find the rental agreement, corresponding to the move out statement provided to the resident.  We have several corresponding emails regarding this matter between *********, onsite team members and corporate management that can be provided upon request.

  Business Response

  Date: 04/03/2023

  Hello,

  We have followed the terms of the rental agreement in terms of the termination fee.  We waived the insufficient notice fee already.  We are not willing to waive the termination fee that is due.

  Thank you

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19599820
  
  I am rejecting this response because: the company did not waive anything. What they are claiming to have waived is inaccurate because they double rented the apartment. Once I let them know I needed to terminate early, instead of working with me, they instead listed the apartment for rent and then proceeded to rent it out to another tenant (which is ethically wrong). This was confirmed via online and when speaking to ****** (who now no longer works there). Its against the law to double rent an apartment, so when they say they waved it as a courtesy That is incorrect. It is because the law required them to do so. No fees were waived as of currently as a goodwill gesture.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19551182
  
  I am rejecting this response because:  According to long-term residents here, the promised "repair" to gates was promised at least a year or more back, and has not yet been completed.  And every time I have put in a maintenance request, I have been told it will take a while because they are short on help.  That sounds a lot like they need more crew on board to handle maintenance requests.  

  Security is totally lacking here:  they really need a **************** that WILL respond to requests IMMEDIATELY when asked. I should not have to wait until the next day to inform their office that security did not respond when needed.   They DO need extra patrols on the grounds as cars continue to cruise through and case the place and according to maintenance here, former evicted residents are still coming around pretending to be maintenance, and we, the current residents haven't got a clue.  A lot of promises are being made, but nothing is actually dealt with.
  I realize that the current office staff has its hands tied if the property managers are not giving them the needed resources to A.  repair gates that actually WORK   B.  hire more maintenance crew  C.  hire armed security patrols for the complex.  

  The staff here does as good job as it can, considering that the owners do not seem to care.  Understaffed...yes.  I really would like for them to put in a gate that is not for LOOKS, and have a maintenance order for once, that is responded to before a month or more has gone by.  (They DID however, take care of a pest control issue within a week....amazing)  
  
  *************************

  king area. Also there is the inability to get hold of the security *******, "Security *******", that management gave us the info. to phone in anything that concerned us.... this ********** ******* never answers my calls, nor returns them, nor do I ever see anyone from this "service" coming in to check on my concerns when I leave a message. So absolutely nothing is being done about crime here. It also appears that the few maintenance people employed here, are being asked to do the job that the police cannot.. So they are all quitting. That then, leaves this place with little hope of getting much fixed in one's apartment, as Lakeside Landing was already under-staffed, maintenance-wise, and it has become nearly impossible to have anyone repair anything in one's apartment. Other residents here are all nervous, scared, or fed up. We've been told that the police can do nothing to remove the people doing drugs on premises. That leaves residents placing themselves in harm's way to deal and confront.....

  Business Response

  Date: 03/14/2023

  **************** is in ******, ** and unfortunately there has been an increase in crime in this area.  Mission Rock is aware of the gates that need repair and are in the process of fixing these.  It takes time to get bids, manufacture the new gates and get contractors scheduled to do the work, we have started this process in just a few weeks we start repairs.  The gates are more for looks and they will help detour drive in traffic as well, but they will not solve people being able to walk into the property, or stolen vehicles as they can still leave the property at anytime.   The security company we are using are required to respond to calls and if they are not, please let our office know.  We have a new Property manager that is on top of making sure these things are happening.  We are not understaffed at Lakeside and we will continue to have maintenance at the the property who can manage and run the work load this property intel's.  Our staff is always here to help and if you have any more concerns please contact the ** at the property and she will be happy to help.  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19511966
  
  I am rejecting this response because:

   

  On February 27th, 2023, we began to smell something out of the ordinary. The tenants in unit **** had already contacted ******************* we never did, and a gentleman who works for the company came knocking at our door requesting to see if he could find a leak, as he could not access the unit ****, because the tenants where not home. The worker proceeded to enter our unit and happened to find a leak on the furnace piping. In between two elbows. The gentleman turned off the gas and wrote us a DANGER! Notice of Hazardous Condition card. I immediately made an emergency maintenance request to the apartment complex at 2:37pm on February 27, 2023.

  We did not hear back from the complex, nor did anyone come out to check on our furnace that day. So on February 28th, 2023, I placed another emergency maintenance order at 7:14am, for someone to please came and check on our furnace as there was a reported gas leak. At 8:14am I received a call from the apartment complex, and the gentleman on the other end informed me that the reason they did not come out, and placed our first emergency order as completed, was because the first-floor unit had its counters redone, so that was where the smell was coming from. They did not bother to check with us to make sure that there was in fact a leak in our unit or not. I explained that we had a leak, and they sent out maintenance to fix it. Maintenance arrived sometime after 9am and confirmed that there was indeed a leak. They then repaired the appliance and turned our gas back on so we could once again take showers, wash dishes, etc. after nearly twelve hours without hot water and heat. A third party did come out to confirm there was no further leakage.

  Our windows on the other hand, our still not fixed. This is the third year in a row that we are asking for our windows to be replaced. We keep getting told over and over again to open our windows when we take a shower to reduce condensation. We do, and we still get ice buildup, and snow, on the inside of our master bedroom window, our children's bedroom window, which does not have a bathroom attached, and our patio door window, which does not have a bathroom attached as well. It is worse when we do not take showers as we do not leave our windows open consistently during the winter as it is too cold. This then creates large puddles of water on our window seals that we are not capable of cleaning up right away a majority of the time, as we both work, which can create black mold. Our electricity bill is over the top as the windows are single pane and should be double. They are not functioning properly, and we would greatly appreciate it if we could have them replaced. 

  Thank you.

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/10/2023

  Thank you for reaching out and allowing us the opportunity to review this concern.

  After further researching this situation, we arrived at the following.

  
  On 2/27 the first-floor unit countertops were being resurfaced and the smell was distributed to the 2 units above, both units called ****************** as a precaution since the smell was out of the ordinary. ****************** inspected the units and shut off the **** and water heater gas to both units. The resident in unit **** called the after-hours emergency line and the repairs needed were completed by our 3rd party vendor the following morning (Gas valve was replaced). Unit **** called the office the following day at 9:14 am, and the inspection was completed by the maintenance supervisor that morning, and no leaks were found.  In an abundance of caution, a 3rd party vendor was called that specialized in this area and inspected the **** system and water heater and verified that no gas leaks were detected. An initial work order from unit **** was entered into the system on 2/27 at 4:37 pm, inadvertently the work order was closed with the assumption that the smell was from the countertops resurfacing on the first floor. On 2/28 The windows in unit **** were inspected by our **************** Manager and **************** Manager and it was determined that the windows are functioning properly. 

  Unfortunately, we were not aware that the gas was turned off to both units until the next day.  We will be reaching out to work with the resident on our resident satisfaction guarantee. 

   

  Regards,

  ***********************************,

  Regional Manager

  Business Response

  Date: 03/29/2023

  Hi *******,

  Thank you again for reaching out.  Unfortunately, there appears to have been some miscommunication on our part with regard to your service.  I understand you have spoken directly to the Property Manager and she has addressed your concerns.  We sincerely apologize for any inconvenience and appreciate the opportunity to make this right.

  Regarding your concerns with the windows, this would be a property wide project that would need to be completed and is something that we are looking into as a future capital project.  If for any reason, your windows are not operating properly, please let our office know so that we may address.

  Sincerely,

  ***********************************

  Regional Manager

  Mission Rock Residential

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/19/2023

  Hi *****,
  
  Thank you for reaching out and we apologize for the delay in getting your hot water heater replaced. Unfortunately, there were some timing delays due to the holidays, vendor scheduling and obtaining parts for repairs. Originally, the vendor suggested a valve replacement; however,they were ultimately not able to obtain one in a timely manner, so we ordered a new water heater as an alternative. The hotel stay for was credited to your account for the night of December 26th. The Property Manager remained in close contact during this event and provided access to a vacant unit across the hall in the interim. We recognize the inconvenience and have since offered a concession as a customer service gesture. We hope that you find this to be acceptable solution to resolving this matter and we sincerely appreciate your patience during this time.
  
  If you have any other question or comments, please feel free to reach out to the office.
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do no agree nor do I accept Misdion ***** response. This company has left the ************ Sors with a broken lease and people stranded, some without an apt. The fire snd water damage has never been fixed and left it all to a new management company. They have not worked with the evacuation tenants . And no work thus far has occurred!! Feel free to contact me. *********************************

  Business Response

  Date: 12/19/2022

  Thank you for reaching out about your concerns and Im sorry to hear of your frustrations with the management company changes that have occurred during your occupancy. ****************** changes occur for a multitude of reasons, and since September 2021, Mission Rock partnered with the ownership group to successfully manage your community. Subsequently,Mission Rock is continuing to work closely with the new management company that took over as of December 1st,  to ensure a smooth transition with resident satisfaction as the primary focus.
  
  Im sorry to hear of any missed items that *** not have been addressed in your home prior to or during our time managing, as we strive to provide a positive experience for our residents. I was under the impression that all items were resolved, but if that is not the case, I am certain that the new management team will partner to resolve those for you. 
  
  The fire was an unfortunate and accidental event and thankfully, nobody was hurt in the incident. The Owners and Mission Rock collectively assisted all impacted residents, and to my knowledge and as of date of the transition, there are were no pending issues for those residents.
  
  
  If there are any outstanding concerns that weve not been able to address through this mediation process, please let us know.Otherwise, it will be best to raise any new any new concerns with the new management company.

   

  Thank you,

  ***********************************, Regional Manager

  Mission Rock Residential

   

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18487454
  
  I am rejecting this response because:
  This is a ridiculous response. She gave us a bucket. What kind of service does this. The roof was leaking from multiple sites. And she gives me a bucket. I called frantically numerous times because water was leaking from everywhere. They receive the message and refused to come in within two days. It wasnt until the fire department evacuated entire building. That they finally came and responded. They never did anything afterwards in fact, the fire alarm was dismantled and 10 months later, were still not replaced. A bucket, shame on you.Then you charge me for cleaning fees and a hole in the wall when theres a hole in the ceiling dripping water all over our furniture. What I shouldve done was lotta water leak everywhere and that would cause a 10,000s of dollars to damage to their building. There you go shame on you again.

  Sincerely,
  
  ***********************

  f my deposit for "repair of a nail in the wall" and cleaning fees, REALLY?!!! I should have had them pay for my cleaning bill. I wish I had let the water leak, that would have caused thousands of dollars in damage to their building.

  Business Response

  Date: 12/12/2022

  Hello,   I want to address the water leak that was in March 2021. We had roof repairs and due to covid this scheduling did take one month to complete and during this time the resident did have a bucket to catch the water until a repair was done.  We were able to complete the repair and the resident did not put in any work orders to ask for any further service items. 

  The charges that charged to the resident were as follows Apartment Cleaning fee $170, Carpet Cleaning $170, Touch up paint and nail holes $160 and Damaged blind slat $27.00 for a total of $527.00.  He received a refund of a partial deposit.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18299628
  
  I am rejecting this response because:

  I need the truth.

  I have been told something by the community manager via E-mail as below that the equipment is on order since 10-12-2022.

  If Equipment has been ordered why is the hot tub and pool not fixed?

  We rented here and were promised like the website says a hot tub and swimming pool if these services are not being provided I request our lease is not for 13 months and we are allowed to rent month to month and find a place another place to live that has full enjoyment of the premises!!!!

  I have been speaking to HUD and found this under fair housing act for people with Disabilities, I am 100% Disabled and based on my head trauma a hot tub and heated pool would 100% help me however; has not been working since we signed a lease not fair!  

  The Fair Housing Act

  Under the Fair Housing Act a reasonable accommodation is a change, exception, or adjustment to a rule, policy, practice, or service. The Fair Housing Act makes it unlawful to refuse to make reasonable accommodations to rules, policies, practices, or services when such accommodations may be necessary to afford persons with disabilities an equal opportunity to use and enjoy a dwelling and public and common use areas.
  In addition, the Fair Housing Act prohibits a housing provider from refusing to permit, at the expense of the person with a disability, reasonable modifications of existing premises occupied or to be occupied by such person if such modifications may be necessary to afford such person full enjoyment of the premises

  ************** *** - (The ***** - PM) <******************************************>
  
  To:
  ***************************;
  ********************************* <********************************************>
  +1 other
  Wed 10/12/2022 1:39 PM
  
  
  Hello *****,
  
  Thank you for your suggestions. The pool and spa equipment is on order.
  
  Amanda ***
  *************************
    ************     www.TheWyattFoCo.com
    ******************************************
    4701 ***********************., ********************** 80528
  
  
  
  Let me know about our month to month lease so we can look for another place to live it may take a little time!

   

  Sincerely,
  

  
  *************************

  Business Response

  Date: 10/28/2022

  Hi *****,
  
  I appreciate you taking the time to reach out and share your concerns with us. We take customer satisfaction seriously and I want you to know that we appreciate you and your transparent feedback. It will allow us to resolve any problems that occur and will help us to improve our services.
  
  First, I would like to apologize for the frustration you've been experiencing recently. I can assure you that this delayed repair process has been equally as frustrating for us, as we strive to ensure that all our amenities are fully operational. Although this repair has taken longer than anticipated, I can assure you that our team has been diligently working with our vendors on solutions and expediting where possible.  I wanted to briefly recap the timeline, steps that weve taken towards resolution and the reason for delays.
  
  On September 8, 2022, it was discovered that the pool heat exchanger and the spa heater required repair and we promptly informed the residents of the pool deck closure. This was necessary due to being unable to run the filtration system.
  
  We remained in daily contact with our pool vendor, on ETA for repairs. On September 15, 2022, the initial repair was completed.
  
  Unfortunately, the bypass repair failed, and an additional repair was needed to filter the pool. Daily correspondence continued with the vendor. The final bypass repair was completed on September 23rd, and the pool deck was reopened on September 24th after chemicals were balanced. Residents were informed on September 23rd that the pool deck was open and available for use, but that the pool and spa remained unheated and that we would update them when more information was available about the final repairs.
  
  Parts have been ordered, but unfortunately the manufacturer is experiencing delays and the estimated repair time is now mid to late December.
  
  We appreciate your patience and will continue to keep all our residents informed with any updates as we get information.
  

  Business Response

  Date: 11/10/2022

  Hi *****,
  
  Im sorry to hear that reject our response as our position remains the same. To recap, we provided the following details surrounding the delayed parts order,which unfortunately is out of our control.
  
  I appreciate you taking the time to reach out and share your concerns with us. We take customer satisfaction seriously and I want you to know that we appreciate you and your transparent feedback. It will allow us to resolve any problems that occur and will help us to improve our services.
  
  First,I would like to apologize for the frustration you've been experiencing recently. I can assure you that this delayed repair process has been equally as frustrating for us, as we strive to ensure that all our amenities are fully operational. Although this repair has taken longer than anticipated, I can assure you that our team has been diligently working with our vendors on solutions and expediting where possible.  I wanted to briefly recap the timeline, steps that weve taken towards resolution and the reason for delays.
  
  On September 8, 2022, it was discovered that the pool heat exchanger and the spa heater required repair and we promptly informed the residents of the pool deck closure. This was necessary due to being unable to run the filtration system.
  
  We remained in daily contact with our pool vendor, on ETA for repairs. On September 15, 2022, the initial repair was completed.
  
  Unfortunately,the bypass repair failed, and an additional repair was needed to filter the pool. Daily correspondence continued with the vendor. The final bypass repair was completed on September 23rd,  and the pool deck was reopened on September 24th after chemicals were balanced. Residents were informed on September 23rd that the pool deck was open and available for use, but that the pool and spa remained unheated and that we would update them when more information was available about the final repairs.
  
  Parts have been ordered, but unfortunately the manufacturer is experiencing delays and the estimated repair time is now mid to late December.
  
  We appreciate your patience and will continue to keep all our residents informed with any updates as we get information.
  
  I addition, you visited our office on October 31, 2022, to discuss an early lease termination for personal reasons, and we agreed to this as a gesture of good faith and an attempt to reach amicable resolution. The termination agreement was signed and a notice to vacate was submitted with a move-out date of November 30, 2022.
  
  We are happy to continue dialogue, but we are unsure what additional requests you may have at this time.

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been complaining about my neighbors for months since *** moved in to the management company. I have been reaching out to the Property Manager for the last several weeks including reaching out to the Vice President via Linked In regarding my complaints and no one has bothered to reach to out. Today I threatened to have an attorney to reach out if Im not contacted by the end of the week. Our neighbors are extremely loud and inconsiderate and the leasing office doesnt care to try and resolve the issue. At this point I want to get out of my lease. Ive reached out to Mission Rock via their website to inquire on how to get out of my lease two days ago, and Ive still gotten no response from anyone. Ive been complaining about the infestation of roaches in our apartment in addition to unfinished maintenance work. Again, not one who has any authority has reached back out to me.

  Business Response

  Date: 08/25/2022

  Thank you for  reaching out.  Due to some staffing changes, there was a delay in the response time.   It does appear that you and the property manager are working on a resolution.    She will have carpet installed in the apartment above to mitigate the noise that you hear.   Please continue to feel free to reach out to the property manager and we appreciate you working with her.

   

  Thank you