Complaints

This profile includes complaints for Kings Loot LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kings Loot LLC

  Colorado Springs, CO 80907-3539

  
• 

  Kings Loot LLC

  PO Box 63111 Colorado Springs, CO 80962-3111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ibordered a wallet for christmas for my husband he didn't t like it so I returned I have pictures of both the front and back of wallet they received the wallet and closed the return weeks go by I hear nothing so I contact them though email they tell me the wallet was scratched I never received the wallet back or refund or even any communication on the scatch

  

  Business Response

  Date: 01/15/2025

  Hello,

  
  We are happy to clarify.

  On January 9th we have reviewed your return that we received in the warehouse and the notes from our team was that the wallet was scratched and used.

  Our policy is that it must be in unused resellable condition.

  It has been rejected and sent back to you. So you should be receiving it back in a couple of days.

  We cannot refund it but we can offer $100 store credit as courtesy.

  If you would like to redeem you can email our support team.

   

  Thank you,

  Kings Loot

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to earliercomplaint ******** - ****** **** could not explaing why first two returns were rejected. Following their instructions After the third return, ****** **** returned the envelope package marked "Unsealed,Received Damaged", Without contents. Yet, the invoice , that was in ****** ****s packaging, inside the envelope that held the product. I find that suspicious. So I have no product to return for a fourth time, and no refund for this unwanted product they added to my original order. In summary, they rejected every bonafide return and now claim there was no product included with the third return. They need to explain these actions.

  

  Business Response

  Date: 01/15/2025

  Hello *******,

  
  We do understand your concern about getting your second return processed while you sent both in a single package.

  Issues like this can happen when returns are mixed into a single package. This is why we always recommend separate returns separate packaging.

  We have our fulfillment looking for this return.

  If it cannot be located we will request the drop off receipt to verify the weight.

  Sorry for any inconvenience 

  
  Thank you,

  Kings Loot

   

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On drcember4 I purchased a wallet for $185.05 with a 30 day return policy. When I requested a return they did not send me a return label. I created my own and paid $7.45 to send back. Kings loot return my package and did not accept it at their facility. I then wrote to customer service. They then send me another label and the next day said that my return had expired on jan3. Not even giv*** me time to send it back. When I tried contact *** them. They have an automatics email reply that does not help you. Just lees say*** instruction to start a return. I asked to speak to a real person and no one ever replied. Just junk emails. They owe me $185.05

  

  Business Response

  Date: 01/13/2025

  Hello,

  
  We do apologize that your package was rejected and sent back to you.

  Our policy is that packages will only be accepted in our warehouse with our approved return label that we issue. (Have attached the return email confirmation email we sent you)

  Please resend the package with the return label we sent to you if you do not see it please check your spam folder.

  We will push to get that return processed though it expired.

   

  Thank you,

  Kings Loot

   

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wallet from Kings Loot, receiving the confirmation of purchase on 12/18/2024. I gave it to my husband as a Christmas Gift. Upon receiving it, he tried to put his credit cards in the credit card slot that allows easy access. However, the credit card was stuck in the slot and was almost impossible to pull out. Understanding that leather will stretch, we assumed that was the case and left the credit card in for days trying occassionally to take it in and out. When it would come out, there was glue on the edges of the credit card. It became clear to us that there is glue in the stitching which was prohibiting easy access to the card. I used the online chat function to ask Kings Loot for advice. I made 3 attempts to contact them this way and they never responded. There is no contact information on their site to help. I then sent an email to their online support link on their site, and also did not get a response. I then found a contact support email online (not their site) and was able to send them an email which their support team responded to saying they could replace or refund. They requested the order number and said it was on the order confirmation. It is not. Luckily I saved the packing slip and there is a number on there which turns out to be the order $. Part of their process involves sending a picture and explaining the situation. I received an email from them saying they would not approve my return as the product is used. They said I could replace it, which is not what I want. With no other options, I started the return/replace process. Once I put in my order number, their site says they cannot approve my return/exchange. This is the statement on their website: Includes Lifetime Replacement Guarantee (We stand by our product. Any issues, and we'll replace it.) ************ is disreputable, does not back it's product as promised and has no method to speak to customer service.

  

  Business Response

  Date: 01/13/2025

  Hello *****,

  
  We understand your concern about your product being used to get a replacement.

  The return request was cancelled on January 10th due to it being used and stretched out. For a refund we can only issue refund if the product is in unused resellable condition.

  We are happy to help you with a replacement.

  Just email us photos of the wallet and we can assist to get that replaced if you are having issues with the portal.

  Sorry about that.

   

  Thank you,

  Kings Loot

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22794909
  
  I am rejecting this response because they said they cannot return the wallet because it is used and stretched out. In fact, we could not gt the cards to easily go in and out of the pockets in the wallet because there is glue in the stitching that grabs the card and when you do finally get it out, the glue is on the card. It is certainly not stretched out. We couldn't even get the card in and out it was so tight (in addition to the glue) and it doesn't hold the number of cards advertised. This alone should be sufficient to get a refund on my money.

  Then in their response, they said they were happy to help with a replacement. Just to check, when I used the link they sent, and uploaded all the images of the wallet. their site brought up a message saying that 
  the wallet is "Unavailable for Return". See attachment. And their email told me that all of their wallets have a Lifetime Replacement Warranty. See second attachment. So why are they making it so difficult to return the wallet? Nowhere in ANY of the paperwork do they give your order number (which they ask for in any correspondence.) I was lucky that I found it on a packing slip as it wasn't in the email confirmation when I purchased the wallet nor in any correspondence.  They also do not have a phone number for customer service. They only responded to me because I complained on one of their ******** posts. And the issue is still unresolved. 
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 01/15/2025

  Hello *****,

   

  Sorry you are receiving an error can you please email our support team with the error you are seeing

  We will make sure to open so that you can make that replacement.

  Only for a replacement since the wallet is not resellable.

   

  Thank you,

  Kings Loot

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to other customers, very poor customer service. Site added an extra passport folder to my order and would not cancel the unwanted extra wallet. (Same excuse about their fast shipping department) I Returned it using their label package unopened and they keep returning it without opening the return and no explanation. ***** times and counting) send it back,again, today.

  

  Business Response

  Date: 01/09/2025

  Hello,

   

  Sorry to hear that your package was resent back to you.

  Not sure what the problem is with the label we sent you.

  Please email us a picture of the package with label that was rejected and we will send a new label.

  We will ensure to keep the window open for you to get your refund. Sorry for any inconvenience 

   

  Thank you,

  Kings Loot

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order Nov 18 2024. Received item Nov 21. My husband did not like size. Took pictures and received a return authorization from company. ******. The item was never used and placed back in original packaging and shipped back. Company received Dec 20. They are now stating they are refusing my refund because it was used,scratched and stretched. I have sent several emails stating item was never used. They refuse to believe me and are shipping it back. The item was in pristine condition when I returned it. There is no number to call to speak with a person. They are unscrupulous and dont honor their return policy. Its a big scam. Im upset because I dont want the wallet I just want my money back. Not including shipping it would be $99. Its a big game with them to wear you down until you give up,

  

  Business Response

  Date: 01/04/2025

  Hello ******,

  
  We apologize that you are not satisfied with the outcome.

  Our policy is that the product needs to be unused resellable condition.

  The condition that it was received in was that the leather was stretched out and cannot be undone.

  We cannot accept it back to repackage and resell it therefore we cannot refund for it.

  However as courtesy we can issue a $100 store credit for the product.

  To accept the store credit just reach out to customer support.

   

  Thank you,

  Kings Loot

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22765557
  
  I am rejecting this response because:  this business does not ever offer refunds.  Their refund policy is a mirage.  The product was not stretched or any of the other responses sent to me when I challenged them on their excuses for rejecting my return. It is their objective to wear the consumer down and to never refund any money.  They blatantly lie about the reason for not refunding and will ultimately only offer store credit.  They are only offering that option because I reached out to the better business bureau.  The item was returned to them in pristine perfect condition.  Unsavory and unethical is the only way to describe this company.  I do not want store credit.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 01/09/2025

  Hello,

   

  We understand you are not satisfied with the outcome.

  We can assure you we do absolutely do refunds.

  However we only accept non used resellable products.

  To ensure as a brand we sell only the highest quality.

  If you would like store credit you are free to claim by emailing ************************************************************

   

  Thank you,

  Kings Loot

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wallet from Kingsloot as part of a Christmas gift for my husband. When he tried to use it, he decided it wasnt big enough. He didnt like any of the other options Kingsloot had, so we returned it via *****. I got a call from ***** in **************** telling me Kingsloot was refusing my return package and asking if I wanted it back. They are sending it back to me currently and I will be again, trying to return it.

  

  Business Response

  Date: 01/03/2025

  Hello ******,

   

  Sorry to hear that your package was rejected. We do see that your return label was not used that we issued you.

  Only return labels that we issue are accepted at our facility. We do our best to communicate this with the our return policy also the return confirmation email you receive once you submit the request.

  Also the return label was emailed to you if you don't see it please check your spam folder.

  You should receive the package back in a few business days. Once you do please reship with the correct label.

  There is still time to return the item and we will wait patiently to get the package.

   

  Thank you,

  Kings Loot

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wallet for a Christmas gift. When the gift was opened my husband did not like it. Kingsloot says the return window was 12-23-24. I was unaware of the return policy. Most companies allow into January to return when purchasing at the holiday. Why would I willing purchase a gift if it had to be returned before Christmas. I simply want to return it. My order date was 11-21-24. If items are purchased late you also run the risk of not receiving the gift, the product not being available any longer and/or the sales price is not available. This is horrible customer service to have no better response than sorry. This is a $90 wallet. My husband did not like it. So I have an item not wanted. Exceptions should be made first returns during the holidays. Purchasing a Christmas gift only to be returned before Christmas makes absolutely no sense whatsoever.

  

  Business Response

  Date: 12/31/2024

  Hello,

   

  We understand your concern for wanting us to extend the return window.

  However this year we have decided to not extend the return window for the holidays. This is a decision that can be made for all companies to meet their needs.

  Your order is over 30 days so it does not qualify for a refund.

   

  However as courtesy we can offer you a $100 store credit if you would like to claim please just reach out to customer support and they will add to your profile and on your next order we can draft it.

  Thank you,

  Kings Loot

• Initial Complaint

  Date:12/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/24, I ordered a wallet that came damaged and tried to return product but never received the return label to make the return. After several attempts to make a return I only receive an email reply that is extremely suspicious (like a scam). There is no way to contact customer service by phone. Online customer support only provides a reply email with a dead end, meaning there is no way to pursue a return. This practice appears fraudulent. They advertise returns but make it impossible to make a return.

  

  Business Response

  Date: 12/23/2024

  Hello Mariah,

   

  Sorry for the delay.

  We are coming into the end of our busy season and we are approving the last of our returns.

  He have emailed your return label and approved your return. Please ship the wallet back to us.

  Here is your return label: *********************************************************************************************************************

   

  Thank you,

  Kings Loot

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22721963
  
  I am rejecting the business response because I have only received the shipping label and email from the business confirming the product return. Today I shipped the product and I have not received my refund from the business. Online information indicates business does not accept returns. I would like opportunity to obtain cash refund before I update my response.

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/26/2024

  Hello *******,

   

  Thank you for updating on the tracking

  9400136106023279247424

  We see it is in transit and scheduled to be delivered on the 30th we will process once received

   

  Thank you,
  KIngs Loot

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TERRIBLE CUSTOMER SERVICE, POOR BUSINESS PRACTICES!! Like other complaints, I sought to order one engraved passport wallet. During the process, I went back to look at the colors. Not sure how, but another wallet was added to my card!! This was not obvious until after the ordering process when the confirmation showed that the charge was a lot more than it should have been. Evidently, I had accidentally ordered two wallets, one engraved and one not engraved. I immediately contacted the company within ONE MINUTE to tell them to cancel the one that wasn't engraved. They refused, saying they had speedy shipping and they couldn't modify or cancel the product. Then, I asked to ensure the receipt wasn't included in the package. That, they could accommodate. Their return policy is shady, and so is this company. I was intending to order a few of these for our employees but not anymore. This company is shady and has FAKE reviews which are now so obvious.

  

  Business Response

  Date: 12/20/2024

  Hello,

   

  We do apologize we were not able to edit your order.

  We do have a fast and efficient fulfillment team and once orders are placed we cannot change them for this reason.

  However, once you receive your order let us know if there is anything we can do.

   

  Thank you,

  Kings Loot