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          Find a Location

          Colorado Springs Utilities has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Colorado Springs Utilities

              111 S Cascade Ave # 1015 Colorado Springs, CO 80903-2210

              BBB Accredited Business

            • Colorado Springs Utilities

              121 S Tejon St Fl 5 Colorado Springs, CO 80903-2216

              BBB Accredited Business

            • Colorado Springs Utilities

              2855 Mesa Rd Colorado Springs, CO 80904-1174

              BBB Accredited Business

            Business ProfileColorado Springs Utilities

            Energy Service Company
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Colorado Springs Utilities is a 2015 recipient of the BBB of Southern Colorado's Excellence in Customer Service (EICS) award. EICS uses Malcolm Baldrige-like criteria to evaluate and recognize businesses that demonstrate excellent customer service.
            See all additional business information

            Contact Information

            111 S Cascade Ave # 1015

            Colorado Springs, CO 80903-2210

            Visit Website
            (719) 448-4800

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            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessNR

            Accredited Since: 6/1/1993

            Years in Business: 100

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Colorado Springs Utilities has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Colorado Springs Utilities

                111 S Cascade Ave # 1015 Colorado Springs, CO 80903-2210

                BBB Accredited Business

              • Colorado Springs Utilities

                121 S Tejon St Fl 5 Colorado Springs, CO 80903-2216

                BBB Accredited Business

              • Colorado Springs Utilities

                2855 Mesa Rd Colorado Springs, CO 80904-1174

                BBB Accredited Business
              Location of This Business
              111 S Cascade Ave # 1015, Colorado Springs, CO 80903-2210
              BBB File Opened:
              1/1/1924
              Years in Business:
              100
              Business Started:
              1/1/1924
              Business Started Locally:
              1/1/1924
              Accredited Since:
              6/1/1993
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • CSU
              Read More Business Details and See Alerts

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/02/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              I just received a bill $384.80 for an unpaid amount from July 22. My bills were always paid and how did the suddenly "find" this? I was married at the time and the entire bill came to me. CSU admitted we are both responsible but won't transfer half to my ex husband so I'm stuck with a bill I can't pay. I have already asked my ex husband for half and got no response. I do not believe this bill is ours, and I do not believe a disabled single mom should have the whole thing.
              Read More
              Read 8 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elizabeth M

              02/23/2024

              My husband is primary on account hes extremely hard of hearing. We called together to have me put as primary and he said to rep to change that. Were told it would be changed. Our account had been locked. My email phone number has been on account since moving here in 2006. I could open account but every time I logged in had to enter a code. His name still as primary. Called today went through same past ridiculous reason they dont change primary names or add names. So if hes passed on I would not be able to close account or change anything. I said this is the dumbest thing *** heard rep suddenly says I cant hear you are you there? Protocol for annoying customers. Had a tech come out few months ago only asked for my husbands name. What is going on with CSU? I will never contact CSU again.

              Colorado Springs Utilities Response

              02/26/2024

              We have reached out to our customer and left a message so we can take care of her. We also are reviewing all calls and account to ensure we can avoid this type of situation going forward. Dear Customer, I am so sorry for your experience with us. I look forward to speaking with you.

              Colorado Springs Utilities Response

              03/05/2024

              We tried reaching out to our customer via phone a couple of times, and email. With no response we were unable to speak with the customer to work with her to take care of the concerns listed.
              Read 6 More Customer Reviews

              Local BBB

              BBB of Southern Colorado

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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