Complaints

This profile includes complaints for Renew Anchored Dentures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Renew Anchored Dentures

  8770 N Union Blvd Colorado Springs, CO 80920-7797

• 

  Renewed Anchored Dentures - Overland Park

  8675 College Blvd #150 Overland Park, KS 66210

• 

  ReNew 1 Day Denture Center

  1747 Beam Ave Ste 150 Maplewood, MN 55109-1128

• 

  Renew 1-Day Denture Center-Arvada PLLC

  6850 W 52nd Ave Ste 100 Arvada, CO 80002-3955

• 

  Renew Anchored Dentures

  2122 NW 62nd St Fort Lauderdale, FL 33309-1858

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 2 years I have getting my dentures adjusted/tightened for no charge under the warranty agreement when we first purchased my dentures. Now renew is not honoring the contract. They have been purchased by a different company stack dental or something similar. This new company is saying the inserts that I have been having replaced are not covered under the contract and they will be charging $20.00 a piece for these inserts. I have 12 inserts ( 6 top, 6 bottom) that have needed to be replaced every couple of months to keep my dentures tight. Instead of being covered as I was told they would be ***** our contract, the new company is saying they are not covered. This is now going to cost 500- ********************** more a year that I have to eat despite being no charge for the last 2 years. These people are just greedy and dont care about their customers. There must be something that can be dont for the current patients that are being ripped off.

  Business Response

  Date: 03/17/2025

  Hi *******,
  I sincerely apologize for any misunderstanding regarding the Lifetime Guarantee. I understand that you were not previously charged for inserts, but they have never been included under the Lifetime Guarantee. The coverage includes implants for life, dentures for five years, and adjustments, as long as biannual cleanings are maintained per the agreement.
  If you're looking to replace all twelve inserts, the total cost would be $240.00. I'm not sure why there were no charges in the past or why your need for insert replacements has been higher than average, but I encourage you to discuss this with the center doctor for further clarification.
  Please don't hesitate to reach out to me at the corporate office if you'd like to discuss this further. You can reach me at ************. I appreciate your time and understanding.
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in for a free consultation with the assumption that I would leave with some sort of base of what having full mouth implants would cost me and I didn't even have the opportunity to get that information to make a decision, I was brought into a office where I was interested in possibly in house financing as ReNew came highly recommended for patients with poor credit and I figured why not take advantage of a free consultation so that I can make the appropriate financial decisions in getting this done. I left with nothing but a business card and time wasted.I'm a single mother of two, a full time college student, I've had to completely start over after a divorce left me financially responsible for two young girls and this is one thing I want to do for myself and my confidence, I miss smiling, I miss being able to eat solid food, mentally this would be a blessing for me and having a fresh new start.I came out with crushed goals and zero knowledge of what the process may cost me, I don't have much and I was open about my credit and finances and had extremely high hopes that I would be able to qualify for financial assistance due to all the high recommendations from others and qualifying with bad credit. Thank you for your concern in what can better be done, sincerely the single mom with not good credit an impacted wisdom tooth and inability to eat solid foods.Maybe in the future I'll be back but mentally not sure I could handle another situation like this.There was no free consulting done.

  Business Response

  Date: 03/04/2025

  Hi *******,
  Thank you for sharing your feedback. Im so sorry to hear that you felt you didnt receive the attention you were hoping for.
  I did want to clarify that the treatment we offer is elective, meaning it is not covered by dental insurance and requires out-of-pocket payment or financing. I see that financing was offered, but you declined due to concerns about your credit. I also understand you had mentioned the possibility of a friend assisting you financially.
  With that in mind, it seems the main challenge here is securing the funding needed to move forward with treatment. Unfortunately, regardless of where you seek care, this type of procedure will come with costs.
  We sincerely wish you the very best moving forward and are happy to answer any other questions you may have.
  Thank you again for your time and consideration.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23016069
  
  I am rejecting this response because:
  That information was fully understood, yet you're ask a person for credit checks without the client even having a base of what it would cost, it's not a free consultation with the offering things if you don't actually do anything but a credit check without the customer knowing the full cost of the treatment. 

  Pretty difficult to come up with finances or plan of action if you don't even know what your planning for or amount you're trying to fund. 

  It's scammy, nothing in my life have I had to apply for credit before knowing what or the amount being applied for. 

  Sincerely,
  
  R. F. 

  Business Response

  Date: 03/05/2025

  Thank you again for your feedback. Im truly sorry to hear the consultation did not meet your expectations. Unfortunately, dental implants are considered elective procedures, which often come with a higher cost due to the permanent and specialized nature of the treatment.
  Our team provided you with a verbal price range and offered financing options, which I understand you declined due to credit concerns. You also mentioned the possibility of asking a friend to assist with financing, which is why I was surprised to hear the cost came as unexpected.
  If affordability is a concern, you may want to consider looking into treatment options through a dental college, where services are often provided at a significantly reduced cost. We sincerely wish you the very best moving forward and hope you're able to find a solution that works for you.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the beginning I was mid lead about the percentage rate of the loan. Which I was told was 8% when it was 15% Also I never was able to eat when they during the implant process for over a year. And as they said I was a perfect candidate my teeth and everything lined up perfectly. They forgot to tell me how to snap my teeth in and out when they snapped them in on my final appointment So I had to come back the next day to be shown that process However I have finished with Renew now since November 2024. And I still cant not eat with my dentures in. I have to remove them because I can not bite into anything with my front teeth. I have to cut up my food into small pieces and eat that way. But most foods I have to take my teeth out to eat. They are not sharp enough to chew or bite into food. And the service was horrible. They were rude unprofessional understaffed. I paid my loan off and had to take out a loan with another lender I have now become very depressed wont leave my house and am in therapy and can not eat in public. I take my teeth out when I get home and only where them when in public because its so uncomfortable. This is by far the worst mistake I have ever made in my life. And Im 59 Financially and personally

  Business Response

  Date: 02/10/2025

  Thank you for bringing this to my attention. I reviewed your chart notes and see that the staff went over instructions on how to snap your dentures in and out on November 19th. If youre still experiencing any discomfort or difficulty, please dont hesitate to call the center to schedule an appointment.
  In the meantime, I will have someone from the center reach out to you today to assist further.
  I appreciate your patience!

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst company ever! I have had nothing but problems since my 1st of 3 surgeries. Out of 8-10 sets of temporary dentures none have fit properly. Sometimes the teeth are huge & I looked like I was on the set of Planet of the Apes. Others left me looking like a horse. Twice they looked like baby teeth. Three times the midline was off by an inch and they tried to send me on my way like that. The set I currently have that was set by the owner are set so far back in my mouth that you cant even tell I have teeth. He kept the previous set. It was the only one that sort of fit without a lot of pain. Sometimes the teeth are very yellow. None of them have snapped in my lower jaw. My upper teeth still have abutments since June. One of the implants is so crooked its digging in my mouth. They keep telling me they ordered a new part that wouldnt hurt so much, that was over three months ago, still nothing. I dont trust anything they say or do.Ive talked to many people in the waiting area and every person is having problems. Many are getting lawyers. I could go on and on and on and I have everything documented.This company needs to be put out of business.They are constantly changing their staff. I have seen 5 different dentists and the other staff changes almost weekly.Its a shame that the Lifetime Warranty, that they still advertise is a lie. Do not ruin your life and waist your money with this company.

  Business Response

  Date: 01/08/2025

  Hi *****, Im aware of your situation, as weve had conversations over the phone. I reached out to the practice owner on December 18th, but unfortunately, due to the holidays, I havent heard back. I followed up with him again today and am hoping to get you the help you need as soon as possible. Im truly sorry for your dissatisfaction and understand where youre coming from. As soon as I hear back, Ill reach out to you. Thank you for your patience and understanding.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for implant dentures in November 2023 and have not been able to get Prohealth or renew to finalize my procedure. Despite having paid for my procedure in full, it seems , the post have been improperly positioned , some omitted and they might have damaged my sinuses. Worst yet Ive been getting the run around from both ProHealth and Renew for 6 months now.

  Business Response

  Date: 11/14/2024

  Thank you for bringing this to my attention, and Im sorry for any inconvenience the transition to ProHealth has caused. I see that we sent you all of your records in June 2024, as per your request, and ProHealth has already been in touch regarding a clinical review of your case. They will be reaching out to you soon.
  If there is anything else you need, please feel free to contact ******** or ******* at ProHealth.
  Thank you for your patienceit is greatly appreciated.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22554066
  
  I am rejecting this response because: since June 2023 ******** has scheduled numerous appointments with ProHealth in both ******* and Astoria to no avail. It seems the medical staff at ********* are skeptical or concerned about being able to make me whole as a result of the botched job that was initiated. All I keep getting are excuses, most recently I received the following text Hi ******,
  Letting you know we prepared a status report for Renew regarding your case. I'll keep you updated with all updates.
  Thank-you,
  ******** which indicates no time frame or resolution. I need to get this procedure finalized correctly. No more excuses please.. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2024 I paid RENEW ****** dollars for dental implants. The work was started but never finished.,Still waiting to get my upper implants done .

  Business Response

  Date: 10/21/2024

  Thank you so much for bringing this to my attention. I am sorry you have yet to be scheduled for your second surgery. You may not be aware, but ProHealth will be resuming all Renew treatment. You will still be greeted and treated by the same staff in *******. I will reach out to ******** at ProHealth *************) to get you scheduled accordingly. I am so sorry for any inconvenience this transition has caused you. 

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was going to get my teeth done at renew dental went in for the consultation and fitting but after that my job situation changed and I canceled the procedure I already paid over two thousand dollars but now they want me to pay 12k for the procedure I never got done I have tried to call them but all they want is the money for something I didnt get done

  Business Response

  Date: 09/23/2024

  It seems there may be some confusion. We have a treatment plan with your signature acknowledging both the treatment and our cancellation policy. The agreement clearly states that if you cancel 72 hours or more after your Comprehensive Exam, you will be liable for a $7,000 charge. This covers the cost of impressions, study models, implants, custom surgical guide, and custom dentures, all of which have been created specifically for you and cannot be reused. If you would like a copy of the signed documents, please feel free to reach out to the ********************. Thank you.
  

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife had dental implants done about a year ago. Renew dentures was very nice at first and had told us that we would receive the "for life" guarantee and that all repairs and adjustments including caps would be covered for the life of the denture. Now they are saying that they do not pay for certain things now like adjustments and cap fittings. Now they are charging us and all patients for them when they had assured us they were covered FOR LIFE!!! This is a false claim and Renew should have to be ***** accountable for their false claims that they make. We are very upset and frustrated that we were lead by false accusations and were told lies just to get us to pay $25,000 for implants that we now have to continue to pay to get them adjusted frequently all year evey year now for life. This place is a scam and should be shut down!!!

  Business Response

  Date: 09/18/2024

  I apologize for any confusion the Lifetime Guarantee may have caused. However, it only covers two items: the implants and dentures, provided you can show proof of biannual cleanings. It does not include adjustments, cap changes, or relines.
  If you have any documentation stating that cap changes and adjustments are included at no charge, I would be happy to honor it.
  Thank you for your understanding.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to get an adjustment on my implants on August 21st, 2024. I needed 4 new caps ( caps clip onto the implanted posts) I was informed that I am allowed 3 sets and after that I pay out of pocket for them. Nowhere in the Lifetime Guarantee does is mention any of this (I have the Guarantee. The Dr. **** me they are $50.00 each and they Wouldn't start on them until they were paid. I was in shock and mentioned this is the first time hearing about this requirement. The Dr. *** VERY rude and told me I could go down the street and pay $100.00 for each cap. I scrambled to come up with payment as I really needed these put on. I got home and called the corporate office in *********, *** And have not received a return call as of today August 26th. I would like a refund because in their Lifetime Guarantee Nothing is mentioned about these charges.

  Business Response

  Date: 08/27/2024

  Hi, I apologize for any confusion regarding our Lifetime Guarantee. I understand it may not have been as clear as you'd like. While you've previously received cap replacements at no charge, there is actually a fee associated with these changes, along with specific stipulations. Our Lifetime Guarantee only covers the implants and dentures. I'm sorry for any misunderstanding this may have caused, and I appreciate your understanding. Thank you.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22198885
  
  I am rejecting this response because:
  WWhere is it written that your allowed a certain # of caps and after that is a fee?
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 12, 2024, went to the RenewSmiles office, ******, **, to have my upper and lower 4-post dentures realigned. I have had my dentures for over four years and have placed them in and out of my mouth with no issues until now. The lower denture was not done correctly. This should have been a simple procedure of the lower denture being placed in my mouth and being snapped onto the 4 posts. I expressed to dental assistant that they were not snapping onto the posts several times. For the next hour and 25 minutes she tried forcing the denture to connect, along with drilling on the denture with a rotary tool, and expressing my discomfort and pain. She advised me this was normal, after all I had just had them realigned several times. I finally gave in to her as I wanted to go home. At no time did a Doctor of Dentistry respond to my issues. On June 14 I called the Renew **************** and asked to speak to a supervisor. I was transferred to a man by the name of *** who I explained everything that occurred. He advised he would speak with his supervisor and get this resolved by the following Monday. This was not going to happen. I was contacted two days later by a ******************* (****) who advised she was not a supervisor. She asked me to tell her my side of what happened. I knew immediately she had made a determination that somehow I was at fault. For what? I dint understand. She proceeded to tell me she wasnt clinical and knew nothing about dentures and that ******, the dental assistant was highly educated and named all of her dental training. She then advised me how I would speak to them (Arvada) and that if ************* did not approve of what I said he would ****** me to the door and I would not be allowed in any Renew facility. I took this as a threat. She said that ****, office manager, would be reaching out to me to schedule another appt. **** did call and advised she had an opening on July 16 at 10:00, which I took. It was no help. I am unable to wear it.

  Business Response

  Date: 07/29/2024

  I'm sorry you feel this way. According to my notes and memory of the conversation, I listened to you for over twenty minutes complaining about every staff member at the center and how we couldn't get you in sooner to take care of you. As soon as I spoke and asked why you were a no-show for your appointment on June18th, you became extremely defensive, raised your voice and would not let me speak anymore. Your call to me was never a dialogue but a monologue. I felt I had to end the call due to your behavior and unwillingness to let me help you resolve your situation. Before I ended the call, I let you know I would have the Office Manager call you to schedule your adjustment appointment, which I did. I read in your chart notes she did call and you were seen on June 25th and July 16th and "left happy with the results". I think we have been nothing but attentive to you, but the one time you no-showed for your appointment and could not get in immediately, you complained. However, I am glad your situation was resolved in a timely manner. 

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22043904
  
  I am rejecting this response because:   This response didnt mention what had happened to my lower denture. No one would listen to me that they did anchored into the 4-posts. ******* called the corporate office and spoke to ***, no last name given, at the corporate office. He indicated that he understood what I had said regarding my denture, not anchoring in place as it had for over 4 years. ******* told him that the impression, that the dental assistant had taken, may have not been taken correctly.  He said he would get with his supervisor and they would try and get something done for me the following Monday, June17, 2024. ******* didnt hear from him and I wanted to wait for his call back.  This is the reason for cancelling the June 18 appointment. ******* received a call from ******************* (Park) which I returned. *******t was apparent to me, then and now, that ******************* had decided independently, that I was at fault. ******* ask now how could this be my fault?  Has anyone listened to the recording of her, and mewhere she asked me to tell my side of the story? ******* believe this would be pertinent to how she instructed how to talk to the girls at the ****** office. And, if I said anything to ************* that he didnt like, he was authorized to ****** me to the door, and I would not be allowed to enter any Renew office.  Yes, I raised my voice to ****, the office manager, as she was also doing. My question to the HR (?), is this:  Why wasnt I permitted to see a doctor/dentist/DDS? ******* believe I needed an expert to view the denture and my mouth that now has blisters and aggravated gums and jaw areas, because the lower denture slides off.  Furthermore, I cant wear the lower denture. To make it clear, I was never happy when I left the first time or the second time. I knew immediately whatever was done (2nd) was not correct, as I did with the first visit My justifiable reason for filing a complaint with BBB.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/31/2024

  I am sorry we are not seeing eye to eye on your treatment with us. You have been kindly accommodated each time. If you are still experiencing issues, please call the center for an appointment to be seen. Communicating with me on the BBB website is not going to help you clinically. We are more than happy to see you again for whatever you may need. Thank you.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22043904
  
  I am rejecting this response because:

  -Why you are rejecting the business' response 
  
          Once again, my concerns for my lower 4-post denture has still not been addressed. Nothing has been mentioned to me in anyway, regarding the resolving of doing the correct thing so I could get back to living with my dentures fitting perfectly again. 
    
  -Mention any additional concerns you would like the business to address 
  
          The Upper  did not qualify for the post placement the Lower area was approved.  I believe that it was ************* who said that I would need a new upper denture as well, even tho it was less than a year old.  He explained that it was very important that the Upper & Lower match perfectly and vital should any complications arise.  
        I would like to have the Upper denture looked at and evaluated by a dentist/DDS along with my four posts.      My Upper denture has been without the Lower 4-post denture for 63 days. And, I dont know how much longer it will take for the this to be resolved.  I have not been able to wear the Lower denture due to its current condition, so I dont know how much, if any, damage could have been done.  Note: I have eaten what I could and occasionally I would make contact with the posts and Upper denture, this was not a pleasant experience.   I am seriously worried about my Upper denture becoming weak (?)
      
  
  -Restate your desired resolution
  
           I would like Renew to address the error that was made to my Lower 4- post denture. I would like to request that a qualified dentist/DDs evaluate both Upper & Lower dentures. Its important that both need to be in alignment with each other. I need this to be resolved. 
  It is my belief and due to the condition my denture  is now in that a replacement is the best option. 
  An error was made and I have accepted this, Renew should admit the same.  
   
  
  -If applicable, please send any documents that support your rebuttal statement 
  
      I will be sending the website for aspendental.com located in ********. This site is with pictures and is very well put together and I feel anyone can see and get their questions answered, if they are considering getting their smile back.   I also took pictures of my lower denture.  I tried to get a correct view at all angles  of my denture. Before June 12, my denture was the same width on both sides, the left side is much narrower now, with the inserts closer together.  I have no formal training in dentistry, I have never taken any courses in dentistry, I have no desire to began another career, as I like retirement and looking forward to better days.  
  
   
  Sincerely,
  
  ***************************