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Business Profile

Colleges and Universities

Colorado Technical University

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Colorado Technical University's Student Grievance Procedure is designed so that a student's grievance can be investigated and addressed promptly and without undue delay. In order to achieve that, it is strongly recommended that students begin the steps outlined in the procedure at the first indication of a problem or concern. Should you need assistance initiating the University Grievance Procedure, please contact CTU's Office of the Ombudsman at [email protected]. The Office of the Ombudsman is available as a resource for students to mediate their complaints within the University, striving to provide a resolutions for all student concerns.

Complaints

This profile includes complaints for Colorado Technical University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colorado Technical University has 2 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was working with my advisor on setting up financing or financial aid. While I was trying to figure that out the app had prompted me to do work in a how to be successful class that I thought was just an Tutorial. At no point did my advisor tell me I should stay out of the app or I would be charge nor had I signed a financing agreement.I checked that how to be successful class out once and wasn't able to move forward with financing or financial aid, now they want me to pay over $500 that I didn't agree to for joining the how to be successful class once.

      Business Response

      Date: 12/15/2022

      Please refer to the attached response.

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an acceptance letter from CTU on September 22nd, 2022. My first course started on September 20th, 2022. I already completed 2 courses both with A+ grade. In October they told me that I needed to get my bachelor's degree evaluated. I sent them the evaluation on October 25th and received confirmation email that it has been received. Last week, on November 30th, I received a phone call stating that my international 4 year schooling evaluation does not meet the requirement of the Master's program. I already sent my degree and my course breakdown to the University prior to get the acceptance letter. They gave me the admission based on that. And now after I completed 2 courses with excellent grades they removed me from the program. I have been trying to reach the registrar office, admissions office and my student advisor. I have sent email and left voicemail but no reply from anyone. I have spent time, money and energy. This is so unfair. Even my student advisor told me that I am more than qualified to attend this program. On December 1st my student advisor told me she will talk to the registrar office and get this resolved but she never got back to me. And then I received an email that I have been removed from the program and since then there is no answer from them.I am really disappointed that they are ignoring me and not trying to resolve the issue. This is very unethical and unprofessional.

      Business Response

      Date: 12/12/2022

      Please refer to the attached response.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, in the past I attended CTU but it has been years. I was getting phone calls from them trying to recruit me again. The calls came in everyday. I told them to remove me and I no longer want phone calls. I am now getting multiple calls a day and when I block the phone number, they use a different one.

      Business Response

      Date: 11/19/2022

      Please refer to the attached response.

    Colorado Technical University is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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