Important information
- Customer Complaint:Colorado Technical University's Student Grievance Procedure is designed so that a student's grievance can be investigated and addressed promptly and without undue delay. In order to achieve that, it is strongly recommended that students begin the steps outlined in the procedure at the first indication of a problem or concern. Should you need assistance initiating the University Grievance Procedure, please contact CTU's Office of the Ombudsman at [email protected]. The Office of the Ombudsman is available as a resource for students to mediate their complaints within the University, striving to provide a resolutions for all student concerns.
Complaints
This profile includes complaints for Colorado Technical University's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 44 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attended CTU briefly in December 2017 through a commitment ***** through my employer. I never attended the class which started around 12/15/17 (I believe per old emails). By December 19, 2017 I was dropped from the class. The only notice I ever received was a withdrawal email from admissions. All throughout 2018 I received CTU welcomes you back emails urging me to re-enroll. I never did. Fast forward to 2024, I enrolled with CTU through my same employer with the commitment ***** (although multiple CTU employees told me there was no commitment ***** so I dont trust much of what they say). This is the issue, CTU is now billing me in ******************************* 2017!! They never billed me before, emailed about the balance, called me, nothing! I had absolutely no knowledge of this $656.25 balance until I started my second class in 3/2024 once I reenrolled. How can this be? It cant be legal or ethical to do this. ************************* from financial aid sent me a nasty email today acting as if this is totally normal and threatening that Ill be responsible for this 2017 balance if my employer, whom they billed, doesnt pay. I feel blindsided, taken advantage of and bullied. Please help. The attachments show the email from ****, the withdrawal emails, and the abundance of re-enrollment emails I received in 2018, BUT NO BILL. Thank you
Business Response
Date: 05/23/2024
Please refer to the attached response.Customer Answer
Date: 05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have elected to remove the 2017 balance and enrollment, and Ill have a clean slate in 2024 as a new student.
Sincerely,
***********************************Initial Complaint
Date:05/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep spoofing their number and pretending to be another company, first a **************** then a **************** They called on May 3rd, and I told the woman that I was busy at work and if they could call back Monday. She acknowledged that and kept trying to ask questions. I told her that I was busy and couldn't talk and she kept pestering to continue the call so I hung up. They then called from the Chicago number on May 5, I missed the call but called back to see who it was and when they answered, I asked why they were calling me today when I had told them Monday. The guy went on ignoring me and trying to ask questions and I got upset and told them to take me off their list and I wanted nothing to do with them. He continued to try to talk over me and I hung up. I blocked both numbers, but based on how they act, they'll continue the harassment. I'm already sick of the cold calls and not bothering to listen. I don't owe them any money, and had only considered going to their school around a month ago and had changed my mind, now they won't leave me alone.Business Response
Date: 05/07/2024
Please refer to the attached response.Customer Answer
Date: 05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for school and started in approximately early April 2023. I was under the impression that I would be going to school full time, as I was never told anything else by the school. They asked me to send a notarized form back to them which I did two or three times. They allowed me to go to school till September where they cut me out of my classes because of my nonpayment of tuition. I received a computer and an extra 500 dollars from them. They say that this is because I picked up an extra class but I was told by an instructor I would lose my Federal Finacial Aid if I didn't. They put me into collections (*****) from the school (Not including my FFSA) and dropped me out of my classes. I went from a 4.0 to a 2.9 in just a few weeks as I was unable to access my classes. I never signed a repayment letter, and this was almost seven months into my program. May to late September early October.Business Response
Date: 03/06/2024
Please refer to the Attached Response.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consistent calls, different number every time so blocking doesn't do anything. Regardless of if I answer and ask them to stop, opt out of their text messages, they call at least 10 times a day.Business Response
Date: 01/30/2024
Please refer to the attached response.Initial Complaint
Date:12/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formal Complaint: Misleading Practices at Coding Dojo/Colorado Technical University Dear Better Business Bureau,I'm filing a complaint against Coding Dojo, part of Colorado Technical University, for misleading practices in their Data Science Bootcamp.Transaction Details:Date: January 2023 Amount Paid: $11,000 Issue Summary:Program Misalignment: The program focused on advanced topics irrelevant for typical entry-level roles, contrary to what was advertised.Discontinuation: The program's discontinuation post-enrollment questions its relevance and ************** Services: Inadequate support led to extra costs and unsuccessful job search.Time Commitment Misrepresentation: Actual demands far exceeded the advertised ***** hours/week.Resolution Attempts:I requested a full refund due to these issues. My appeal to ********************************* at Coding Dojo was met with a vague and unsatisfactory response, denying my request without substantive engagement with my concerns.Advertising Issue:Coding Dojo/CTU advertised the program as suitable for equipping students with entry-level data science skills, which was misleading based on my experience.I'm seeking BBB's help to mediate this dispute, given the gravity of my concerns and the inadequate response from Coding Dojo/CTU.Thank you for reviewing this matter. I'm available for any further information needed.*********,***********************Business Response
Date: 01/17/2024
Please refer to the attached response.Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 2023 after a change in income I requested a review of my financial aid.I have submitted every document the financial aid advisor has requested, some more than once.Still no review. Last week I modified the form that gives my authority to retain future funds. After removing authority, I now receive a reply stating that the financial aid advisor is out of the office until November of ****.Business Response
Date: 11/27/2023
Please refer to the attached response.Initial Complaint
Date:11/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was attempting to create an account through a Meta CP LLC website. I'm not sure if the address is correct. I received a download via mobile app of Colorado Technical University. Colorado Technical University may not be connected to the website, but I tried to enter the information on this site forthe Meta CP LLC. I was attempting to create an account to manage my mental health and develop support services. After several attempts, and several spurts of many minutes passing, the website continuously redirected my information blocking the process of an account being created. The information about the mental health organization is listed below.Meta CP LLC ******************************************************************************* **************** ************** Please contact me at your earliest convenience.Business Response
Date: 11/16/2023
Please refer to the attached response.Initial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just recently graduated from CTU where I my balance for the entire school year was at a 0 balance due to my financial aid covering all cost. The entire time I attended this school I did hear from ANY staff! No financial aid advisors, no academic advisors, nothing! Once they have your aid money; they cut you off! Finical aid sent over more than enough money to pay my tuition in full. CTU somehow decided they wanted more from my financial aid and took more than they needed, creating charges and fees and taking it out of my FAFSA package. All of my charges for the entire year said 0, now a month after graduating they are harassing me with calls telling me I owe them $4,000 knowing that its never reflected on my ledger in ****************! They immediately locked me out of my portal and told me I had to pay $4,900! This school is crooked!!! It is stealing financial aid and the government is not stepping in to stop these people.Business Response
Date: 11/28/2023
Please refer to the attached response.Initial Complaint
Date:10/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint with great disappointment .On the 26th of October 2023 i received a letter from Colorado Technical university informing me of my academic dismissal ,it was a shock to me and i tried wrapping my head around the decision made by the university.ive worked very hard to get to where i am and for all of it just to be thrown down the drain for no good reason is appalling to me . I believe that an investigation should have been done before making the decision to dismiss a student because we work very hard academically. False allegations were made against me and i was not even given a chance to prove my innocence before a panel atleast.i feel so helpless right now ive been working so hard for my dissertation ,all my efforts and hardwork has gone down the drain. I believe a rational decision was made (due to racial profiling ).i feel so emotional defeated and cheated by the decision that was made ,i am someone who suffers from high blood pressure and i can say upon reading the letter it has affected my health immensely. I was not presented with any evidence that was given to the university that led to their decision. Please BBB i will like you to help me to resolve the matter.Business Response
Date: 10/30/2023
Please refer to the attached response.Customer Answer
Date: 10/30/2023
Complaint: 20789569
I am rejecting this response because: I was dismissed based on allegations of misconduct against me by CTU. I firmly believe that these accusations are unfounded and do not accurately represent my conduct or character.
I have never contacted anyone for assistance with regards to my dissertation or my academics in exchange for monetary compesation, hence i requested for the evidence that was submitted which led to my dismissal. I strongly believe i am being sabotaged.I would appreciate if the BBB can request the contact number that asked for assignments assistance or services from the third party because I have never sought for such services.
I am open for further investigation and questioning to exonerate myself. I believe by escalating your findings, you will find out that the allegations leveled against me is entirely wrong.
Sincerely,
Oluwaseyi IrokoInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attended Colorado Technical University online for 12 courses.My financial responsibility for each course was $656.25. The total cost of my attendance should have been $7875.CTU has charged me for $656.25 a total of 14 times. My credit card company investigated the first time CTU made the mistake and found CTU liable for an erroneous autopay charge. The second time CTU made the mistake I had my credit card company investigate and again they found CTU liable for erroneous charge.CTU will not stop calling me trying to collect even though **** ruled in my favor with both disputes. Please remove me from their list of *******, I am not in arrears.Customer Answer
Date: 09/26/2023
***************************** is my first and last nameBusiness Response
Date: 10/12/2023
Please refer to the attached response.
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