Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $50.00 to use my debit checking card. I was told the charges would be that have. I am doubled charged for the past two months for services such as trash collection and pest and water bill charges. I had no idea an apartment complex can charge for sewage services. These charges add to my rent causing insurance accounts to be canceled and interfering with the safety and health of my home. I was told the cost to replace a key was $40.00 then later I was charged $51.00 for key replacement.These will be the second or third apartment complexes that have used Yes Energy Management and overcharges and double charges are serious issues.

  Business Response

  Date: 01/18/2023

  Hello *****,
  
  Thank you for reaching out to express your concerns.  
  
  Regarding the Trash charges, listed under the Lease Charges portion of the statement that are included with the monthly costs for your unit. Since the statement is due the following month, they are listing out the total that you will need to pay for the upcoming month, i.e., charges show in as follows:  Trash - Rubs (2/2023) listed on the statement dated 1/12/2023 due on 2/1/2023. These individual charges are all part of the monthly cost but unlike the rent portion that remains the same,these other charges can fluctuate and so they list them out separately for transparency.
  
  Secondly, for the $50.00 charge to use the debit checking card mentioned, all payments are made to the leasing office and solely belong to ***********************, as well as any fees collected about key replacements, or insurance accounts being canceled, since this is a cost between you and the leasing office that does not pertain to the utilities and is not directly related to YES Energy Management, we would need to direct you to the leasing office to respond to these concerns.
  
  Lastly, regarding complexs using YES Energy Management, we are a third-party utility billing provider, we allocate the cost for utilities along with other billable monthly rental fees by using the properties local provider Master Meter Invoices. For your current residence with ***********************, you are billed for Water, Wastewater, Stormwater and Pest charges along with the lease charges each month. You can review your terms under your Utilities Addendum section as part of the lease agreement.
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/04/2023 - Currently sitting on gas services shut off because yes energy along with ***************** First Key Homes decided to no pay the bills. The structure of this company is a joke, unfair that I am REQUIRED to keep yes energy as my utility provider. I am currently disabled ever since ***** and cant even get assistance from any state or church funding because of this company that seems completely fake! I am also filing a claim with ***************** as they are not allowing me to remove yes energy but here I am awaiting for the payment to be made by them for my services to be turned back on. My current portion is all up to date, no reason I should be going thru this or being forced to keep this ridiculous service.

  Business Response

  Date: 01/11/2023

  Hello ****,
  
  Thank you for reaching out to YES Energy Management regarding your *** Utilities being disconnected.
  
  In reviewing the account, we did receive your notification of the gas being shut off on 1/4/2023 and we contacted the local provider, and it was confirmed that there was a delayed invoice from November/December that arrived in January causing disconnection. We processed an emergency payment on 1/4/2023 and local provider informed YES that service will be restored no later than 1/5/2023.  We did request for service to be restored that same day, but the emergency payment would not guarantee that it will be restored on 1/4/2023.  
  
  We also sent word to you of this same information above via email.  While YES Energy Management does process your utility billing statement, this doesnt stop your ability to receive assistance from any local agencies or services, but we do apologize if you have been informed otherwise. You can present your statement and payments would be made to FirstKey Homes.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18689289
  
  I am rejecting this response because: *** services brought to you by YES energy management are made to avoid utility service disconnections. A delayed invoice after 12 months of me residing and having services by you sounds a bit fishy and like someone failed to provide your described services. Who is to pay for the reconnection fee for this mishap? I will be speaking to my property management to no longer use these services as it goes against the purpose or avoiding a disconnection. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes Energy became the billing company for my apartment last September. My water charges increased without explanation. I called my apartment management to understand why. They couldn't explain it other than a billing error possibly being corrected by Yes Energy. If that's the case, then I should have been alerted. I checked my statement today and it's $10 more than usual, again no communication from Yes Energy. Oddly, the bill period is for 33 days. It's highly unusual.I called the following numbers and no one answered. The automated system eventually kicked me out: ************** and **************. I opened a request to get more information and I was told that the apartment complex will have the answers. They don't. They are just as confused as I am. This confusion seems deliberate. My water costs increased by over $40 from July 2022 to today. This is unacceptable without ANY communication from Yes Energy. If costs increase, they MUST disclose this informations somehow. You can't just increase the cost without telling the customer and without any helpful information online.

  Business Response

  Date: 01/11/2023

  Hello ******,
  
  Thank you for reaching out to YES Energy Management regarding your billing concerns. In review the billing method used for the Water and Sewer charges are as follows:
  
  Water/ Sewer is billed using the RUBS method 100% occupancy
  Stormwater is billed per unit
  
  The charges are allocated based on the local providers Master Meter Invoice (MMI) and total property consumption each month. You can except fluctuations with seasonal high and lows. You can also review this under your lease agreement Utilities Billing Addendum.
  
  
  Should you have any further questions or concerns, you may reply to this or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly they divide the cost of water sewer and trash between all the residents, but they don't I live in two bedroom apartment building with 3 other two bedroom apartment my bill is higher than all the rest of building apartment I am 1 person my bill is ****** the others are ******. I work all day .Not sure why it's higher sounds kind of fishy.

  Business Response

  Date: 01/03/2023

  Hello ****,
  
  Thank you for reaching out to YES Energy Management regarding your concerns on your Water, Sewer and Trash charges. We are looking into your account and will be reaching out on your behalf to the leasing office to determine what action needs to be taken.  Once we have more details, we will follow up with you.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ma disabled ad elderly !!This complaint is about Yes energy Management directors, officers and representatives who are in an abundance of correspondence possession , yet have not resolved the issue for over 5 months now where this Company is estimating instead of using the device they installed in my unit for water measurement consumption. The events that tool place . A water collector device was installed in my attic and under my sink a year ago supposedly measuring water consumption for the *** 85 units where my unit ******************** is!!2. Tickets such as 119 **** and 119 ***** exist but no action has been taken by Yes Energy Management.My residence id is t ******* which was discussed 6-9 times with Yes Energy

  Business Response

  Date: 12/13/2022

  Hi ******,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.  Please allow ** time to review your account and we will be contacting you back once we have more information.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They won't let me see the bills from the utility providers. I need those for tax purposes. They have a terrible tack record online and with the bbb. They said they would get back to me in some future time. This is unacceptable and most certainly a scam. They also charge a fee for the honor to hold my utilities in the management companies name but won't show the bill! They only type a meter reading and a price on the *** I receive. I deserve accountability.

  Business Response

  Date: 11/09/2022

  Hello ****************,
  
  Thank you for reaching out to YES Energy Management to request a copy of the local providers invoice.
  
  In reviewing your account, we can see that your request was received and responded to on 11/3/2022. Please see the uploaded PDF of the local providers invoice included in this response as well.
  
  We hope this resolves your concerns.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  Yes Energy Management Team

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YES ENERGY MANAGEMENT has received several calls about my latest statement. I am inquiring as to bogus water usage charges that I am being billed. I have stated the usage was approximately the same amount for several months and now have received a statement saying I used an extra **** gallons of water over the last month. CSR for YES ENERGY stated I needed maintenance to come in and check for leaks and it was the toilet flapper and I just couldn't hear it leaking. As consumers, we are not stupid. I did as requested and scheduled maintenance to come in and do a plumbing check for leaks. Absolutely zero leaks were found and unit was reported to management to have zero issues including a meter working properly. I returned a call again to YES ENERGY and stated as such with them documenting my inquiry as to their company having many fraudulent complaints of bogus over charges and a F rating with the BBB. Many complaints filed are exactly what YES ENERGY is now doing to me. I stated a supervisor was to return my call/email and rectify this situation. YES ENERGY needs to be shut down do to fraudulent business practices.

  Business Response

  Date: 04/28/2023

  Hello *****,
  
  Thank you for reaching out to YES Energy Management. We apologize for any delay in resolving this matter and inconvenience this may have caused.
  
  We wanted to ensure that you received the following details regarding your original concerns back from January 2023. Our records indicate that this concern was addressed as we had reached out to you on 1/31/2023 and the following credit adjustments were applied to your ledger: 
  
  $25.29 credit adjustment for water overestimation was posted on 1/31/2023.
  
  Additionally, as indicated as part of your original concern,we wanted to clarify having the unit checked for running or dripping water,along with possible leaks to prevent additional wasted water is industry standard practice. We appreciate you continuing to work with both YES Energy Management and your leasing office to help resolve your concerns.
  
  In regard to the statement that just posted with higher-than-normal usage, we have confirmed with the leasing office that there was power washing that took place and they will be posting a $39.19 credit to cover those expenses.There is nothing wrong with the meter or usage reported.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 18318704
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/01/2023

  I originally filed October 2022. YES Energy failed to respond and case closed Nov 2022.

  I had to fight for weeks for the first credit due to fraudulent billing. YES makes it sound like this was their idea and willingly refunded the funds.

  Again, the most recent bill (April) that was credited as YES tried charging for water used (**** gallons) by a third party that did NOT go through my meter. This third party used our building for the water hook up to power wash entry ways in several buildings. The water line was attached to our building for a day and half approximately. 

  With this request for billing to be corrected, the Property manager immediately addressed and said I was due a credit which would be applied to my account on April 26, 2023.

  YES Energy then responds FIVE months to the complaint after the original complaint was filed. Where is the accountability for this case being closed due to YES not responding in a timely manner to the original complaint?

  Why the free pass to not comply when original complaint was filed? What are they hiding? Who is following up on the fraudulent billing that is being allowed. The ************************* is now involved.

  Why is it ok for this company to completely disregard the original complaint in October 2022, but is allowed to non-chalantly reply with "Hey with gave you this credit and all is good now"?

  Where is the accountability for fraud? This is happening to the complex as a whole. The residents deserve better. Who will step in and admit this is wrong and hold this company in violation?

  Fines or shut them down. F rating proves there are so many issues and this company needs investigated.

   

   

   

  Business Response

  Date: 05/05/2023

  Hello,
  
  Thank you for allowing YES Energy Management respond to your recent concerns.
  
  Please see the attached document with the responses to your questions. There are too many overall characters to fit within the response window.
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 18318704
  
  I am rejecting this response because: nothing was handled immediately or without continuous follow up. Only after I pursued, were credits applied. Bogus on the Oct BBB complaint and never seen. Company still needs investigated to fraudulent business practices. Consumers need to be warned as to the actions of YES Energy. YES blames property manager, property manger blames YES. Only credits received were after the fact and follow up, not a courtesy for failed billing practices. F rating still stands
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/12/2023

  See attachment. 

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in a small 2 br apartment for a couple years now where we have yes energy. It is 3 of us with no washer or dryer in unit. We maybe run the dishwasher once a day if that and all take showers daily. Our water bill has never been less than 100 dollars a month. Sometimes has been upwards of 300 dollars. Just doesn't seem right. Before living here we lived in a 3 br house and with a washer and dryer and never spent more than 60 dollars a month (different company) for water hard to not feel like I'm being ripped off when most other apartments water is just included. And if I don't pay this I'm evicted.

  Business Response

  Date: 06/29/2023

  Hello ******,
  
  Thank you for reaching out to YES Energy Management.We apologize for any delay in resolving this matter and inconvenience this may have caused.
  
  We have again reviewed your concerns and can confirm you are being billed correctly using the following billing methods:
  
  Water: RUBS billing method based on 50% on square footage and 50% on occupancy.
  Gas: RUBS billing method based on 100 square footage.
  
  
  Please note you will see seasonal fluctuations inline with summer and winter usage, this will also cause overall charges to vary in cost from month to month.
  
  Should you have any further questions or concerns,you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is unlawful; WhenI ask the supervisor I believe ******, she calls back on a blocked number and just says she called and no response. I cannot call her directly as her number is blocked and customer service will not put the call through. The customer service is useless, they charge me so far for 2 bills at **** each and then the customer service guy always says that my water bill is estimated only by the national average(Which is 2.5 people per household)_ I have a one bedroom and I am the only person living there. They are ewstimating my bill for the last 2 months per the national average. Yes, I paid both bills in full even though they were estimated and they owe me several credits which they will not credit me. How in the world can they bill without correct data and they will not help or listen to our concerns.They need to be shut down for unethical business practices. I do want my money back asap !!!!

  Business Response

  Date: 09/22/2022

  Hello *****,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.
  
  YES Energy Management is a third-party billing service providing utility billing as directed by ******************************* Management, in alignment with the tenant landlord agreement.
  
  Recently when your property was being implemented for billing of the Water and Sewer Charges, it was discovered there are meters and transmitters not reporting the consumption reads. Therefore, the usage was estimated based on the national average for the 8/24/2022 statement.
  
  We have already provided the leasing office with a service proposal, and it has been accepted to provide the needed service to repair/replace the meters and transmitters for the mentioned units. You will be notified of the upcoming service visit to ensure the service technician will be able to access the unit if needed to make said repairs/replacements. Once the service has been completed, and they can determine what action is needed to correct this, usage corrections with adjustments will be reviewed and posted if warranted to the resident accounts.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  Yes Energy Management Team

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18035456
  
  I am rejecting this response because: Yes is not properly answering my questions and major concerns, as usual, they are beating around the **** ! For two months now they bill $3.85 for sending out a BILL- never recieved. I want the 2 X $3.85 refunded- they refuse. they keep saying it is an estimated bill on the national average which is incorrent. The nation average they are referring to is **** people per household and it is only me. They also are basing the water/sewer usage on this same national average which has me paying OVER DOUBLE of what I should be paying due to fact it is not a true bill.

  I was forced to pay this in full, yet no refund or adjustment. They should not be sending out estimated bills. Do Not bill me if it is not correct. On another note their customer service is awfull- everytime a supervisor calls me back they block their number so I cannot speak directly with them. The customer service calls all go over to Europe, not the ** but the hdq is in ********- those numbers are blocked.

  How can they legilly be in business and have phone numbers blocked ?? Should I also call/write the State of ****************** to shut them down ?
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/15/2022 my apartment Zen Diamond Apartment charges thru Yes energy management _$92,00 month for ulitles with 0ut explation told me if I don't pay it I would be evicted.

  Business Response

  Date: 09/06/2022

  Hello ********,
  Thank you for reaching out to YES Energy Management regarding your billing concerns.
  
  YES Energy Management is a third-party billing service providing utility billing as directed by **********************, property management, in alignment with the tenant landlord agreement.
  
  Kindly note that all monies collected by, belong to, and remain solely with ********************** minus the monthly $4.25 Admin Fee collected by YES Energy Management.You can refer the Utility Addendum for Utilities to confirm billing methods.You are billed as follows:
  Water: RUBS 100% based on occupancy
  Sewer: RUBS 100% based on occupancy
  Water Base: Per Unit
  Sewer Base: Per Unit
  Stormwater Base: Per Unit
  Pest: Flat Prorated
  Trash: Per Unit
  Admin Fee: $4.25
  
  The current statement combined for all utilities billed does total $92.68 that is due on 9/1/2022 to the leasing office.
  Should you have any further questions or concerns about the Water &Wastewater Utilities, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team