Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new tenant with ************** and the utilities are managed by ************** I moved into the home 06/27/25. The services should have been added per lease by First Key and Yes Management. As of 07/10/25 the water has been shut off $461 past due. I was told a work order was sent and can be up to 3 business days which will be the weekend. I filing on both pattern g companies and would like to break my lease and refund my deposit and first month rent. I should not have to be without water due to company error. This is very unprofessional and now Im told I can set up service in my name after the fact which I could have done when the electricity was set up before moving in the home. I would have to sustain my part of the lease from 06/27/25 and both entities should do the same. They have not only at 2 weeks just give me my money back, moving expenses and let me be done with these companies and ***********.

  Business Response

  Date: 07/22/2025

  Thank you for your inquiry. We worked with ******** homes to research what was happening with your account.  It does appear that services were disconnected in July and still under a previous tenants name.  It also appears there was some missed communication between YES and ******** leading to a deposit issue and delay in restoring services.  All required documentation has been sent, and the deposit was the only outstanding item as of 7/15/25.  All should now be in order and services should be active.  We apologize for any inconvenience this caused.   YES is a third party billing company responsible for passing on utility charges and is not authorized to issue any requested refunds or conduct any negotiations regarding lease agreements.  We advise you to contact ******** Homes directly to discuss any matters relating to refunds or changes to lease agreement. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water usage bills seem fraudulent. Wildly inconsistent and often excessive. This water company has lost a case in ******** about their fraudulent charges. My largest water and waste in one month was $595 and ****** gallons. They credited it back to me, but excessive charges continue. Often I am alone except when my older boy is home from college and when my younger one is not with his mom. No leaks, running toilets or anything noted when maintenance crew checked. Maintenance staff have also checked the meter twice and say it's working normally. Review the attached bill. There clearly is a problem with the meter. This is an apartment and I have no sprinklers running as that is part of the apartment complex water consumption and not tenants. Do I have legal rights to switch water billing company? I would like to drop them entirely.

  Business Response

  Date: 07/14/2025

  Thank you for your inquiry.  Our research shows that we have recommended your meter to be changed out as we are seeing higher than normal usage coming in.  A service proposal was sent to your property management company back in April, but we have not yet received authorization to come out an replace the meter.  Until they authorize this service, we are not able to make any repairs or to replace your meter.

  All usage has been billed back based on actual reads we are receiving from the meter, and I do see that your property management team recently authorized some credits pending meter replacement.

  I would advise you to contact your property manager directly to check on the status of the proposal we sent.  I have asked our Account manager to reach out to them as well to follow up on the status of approval on the service proposal we sent in April.  Any further adjustments to your bills, would have to be authorized by your property manager.

   

  Thank you

   

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharging sewer at a rare 6 times higher than allowed by the city. Use of 4500 gallons of water results in being charged twice the maximum use fee of *****. Use of ****** gallons would be a charge of *****. Using 4500 gallons results in a charge of ****** dollars with this company. Up charging

  Business Response

  Date: 07/02/2025

  Your individual sewer charge is calculated using a sub-meter invoice rate. This means we take the total sewer charge for the entire property divided by the total water usage on the property to establish the sewer rate.  We then take your individual water usage in the unit and multiply it by that rate.   
  Your local vendor uses a tiered pricing structure regarding sewer charges, and while it is true that there is a maximum sewer charge based on water usage that the vendor can charge to the property as a whole, it does not appear that your specific unit would be limited to a charge of $75.00 regardless of your water usage. The total water usage for the property did enter that top tier resulting in a higher sewer charge.
  

  We contacted the City of ********** to ensure that the sewer charges for your property were correct, and they confirmed the above tiered pricing information and assured us that the charges are correct.  Based on your water usage in the unit and the calculation mentioned above, we have determined that the sewer charges allocated to your unit are correct and we will not be able to recommend any credits to your property management company at this time.  
  
  If you have any additional questions, please feel free to contact our customer service department at the number listed on your invoice or email us at ****************************** for further assistance.
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23416036
  
  I am rejecting this response because:
  There is no way that a single bedroom apartment with 2 occupants has a 25 dollar water usage and a 150 dollar sewer bill coupled with fees totaling ****** dollars a month for sewer and water alone when the complex next door where we lived last year and still have many friends there pay an average of 80 dollars a month total cheater and sewer. Its funny how our bill magically increased when yes management took over. I have friends across the street with four bedroom homes with a full family who pay less than us. Not right, price scalping 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged three times for water on my May rent. As I understand it, these water charges were on May's bill because YES Energy Management failed to bill me for water in October and November of 2024. However, these new charges are far higher than I have ever been charged for water before. I also have no invoice from Yes Energy Management explaining these charges. I contacted customer service who couldn't even see the charges initially. It had to be elevated to get somebody to acknowledge these charges existed. When I explained the fact that these charges are improbably high, they didn't respond. When I started going back through the charges I've had, I noticed they charged me for water three times in April as of 2024 as well. I couldn't find any missing charges prior to April of 2024. These charges seem to be completely erroneous.I'm happy to pay what was missed back in October and November, but I am not happy with being overcharged for it. Hence I am asking for a partial refund which I believe to be fair based on what I was billed for water in years prior. I am also baffled that this is happening yearly. It feels like they are tacking on unfounded charges to customer bills to balance their books at the end of the fiscal year hoping customers don't notice. Also, customer service has been largely unhelpful.

  Business Response

  Date: 06/21/2025

  [[BBB transcription via email]]

   

  The missed charges were due to missed charges by your local provider, not YES Energy Management.  There was a memo on your billing statement explaining the back billed charges placed on your invoice.  Although water was flowing to the building, the usage bypassed the meter, resulting in an underbilling for water usage.  The local provider's solution was to back-bill average usage based on the previous 10-year period and back-billed accordingly.  This calculation came in around $5 or so higher than you are used to seeing, but since this is based on a 10-year average, charges are not going to match what you usually see.  Our research has shown the calculation to be accurate based on what the local provider charged, and units of similar size and occupancy were charged the same.  As we have followed the vendor's guidance for back-billing, we are not in a position to recommend any credits at this time.  We will be notifying your property manager of your concern and that you have requested a credit as authorization for a credit would have to come from them.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment management company uses this service to bill for water, sewage and trash. Recently there's been a couple months where the billing for these services have not been received in a timely manner. For example, there is currently 4 working days left in the month and I'm without a bill. Credit cards, loans, and most other creditors provide ample time to budget ones finances according EXCEPT this company. Please fix this problem!

  Business Response

  Date: 06/08/2025

  Hello,

  Thank you for your inquiry.  My research shows that your statements are typically sent on the 19th business day of each month.  This does translate into you receiving your statement towards the end of every month.  Mail dates are typically set based on when we receive statements from your local provider.  In this case, it appears that we receive those later in the month and had to set the mail date accordingly so that we are not billing too far in arrears. 

  With that said, you are receiving a statement via email so that you can make payment as soon as you receive. It appears that you can make payments via your management companies' online portal, so you should have plenty of time to remit payments.  I show these emails have been successfully delivered to your email address over past months.   I also show that we have historically emailed your statements out on the following dates:  05/27/25, 04/24/25, 03/18.25, 02/27/25.  For budgeting purposes, it would be safe to assume that you will be receiving a statement roughly between the 24th and 27th of each month with charges due on the 1st of the following month.

  If you have any further questions, please contact our customer service department at the number give on your statement, or you can email us at ****************************** and will be happy to assist.

  Thank you!

   

   

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23380440
  
  I am rejecting this response because:

  I also sent an email to my property management, *********************** who informed me that they can only send the email on the bill once they get it from yes energy. 

   

  That said, in the yes energy response, that billing typically happens from the 24 to the 27th leaving just 3 to 6 days to budget accordingly on the typical 30 day month. 

   

  I feel that yes energy could be doing a better job given that everybody, cell phone, credit cards, personal loans, etc. give at least 10 days notice before the due date giving an ample amount of time to budget. 

   

  It's unfortunate that with todays economy that a 50 dollar utility bill requires more time to budget appropriately but that's the way it is. Yes energy could be a bit more cognitive of that as I'm sure I'm not the only one that 50 dollars matters to. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has horrible customer service and actively avoids resolving or even giving a clear explanation for issues there customers have. Very unprofessional and borderline disrespectful. They treat customers like meaningless ants, as they are a powerful utility company with no check & balances. Avoid at all costs!!

  Business Response

  Date: 05/26/2025

  I am sorry to hear about your experience with us.  Please provide us with the details of your inquiry so that we can investigate your past interactions with us and assist you.  Please provide the name of your property and your address along with the issue you need addressed and we will investigate accordingly.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23376134
  
  I am rejecting this response because: See attached for proof of an over 280% increase in utility statements from April when it was a different company to May when you took over. There is no justified answer for this level of price increase, either from your staff or my apartment complex, which is *******************... I've also attached a screenshot of your company's reviews online, and it follows the trend of inflated bills and unclear billing practices. I sense some lawsuits heading your way! 
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 06/08/2025

  Thank you for providing the details for your complaint.  I show that you contacted our customer service department on 4/18/25 and 6/4/25.  On both occasions, we did respond to your inquiry to explain the billing method being used to charge your unit.  The piece that I think the agent failed to acknowledge, was your question about a 280% increase.  The April ********** statement you provided was for a service period of 2/20/25 - 2/28/25. This is only an 8-day period.  Your first statement from YES is for 2/28/25 -3/31/25. This is a 31-day service period, this is the reason you saw such a dramatic increase.

  I have confirmed you are being charged correctly for all commodities and your charges are comparable to other units in your property with the same # of occupants. They are also comparable to ********** billing methods used. 

  Hot Water Heating, Water, Sewer, and Stormwater are all being billed back to you using a RUBs methodology based 100% on occupancy in your unit.  Trash is billed back using an even prorated method, meaning the total trash charges for the property are divided evenly amongst all units.

  A RUBS method is used when there are no submeters in your unit to measure your individual usage.  The local provider sends an invoice containing cost and consumption data for the entire property and these charges are then allocated out based on the allocation formula as discussed above. This means that residents are not billed based on their own individual usage but rather are allocated charges from the shared Master bill. It is also important to note that your property is paying 25-30% of the initial charges, before allocating the remainder of charges out to their residents.

  This should help clarify the method in which you are billed, and the service period information should clear up your question as to why you saw such an increase from April to May.

  Thank you,

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23376134
  
  I am rejecting this response because: You claim a 3 day difference between billing statements is the justified reasoning behind an over 280% increase? No, I don't think so, and you know better than that as well. 

  The true reasoning is that your billing model and practices are proven and confirmed by your online reviews that you are unethical. The previous utility company before you billed based off of individual unit usage, whereas your company deliberately bills based off of several units lumped together. Thanks to your business model, there is no incentive for tenants to be individually energy conscious & efficient, since my neighbor can simply use all the energy they want and I'll get lumped into their usage. We are only 2 people in our 2 bedroom apartment, and even tested this theory out last month, where we traveled frequently and weren't in our apartment as much as compared to the month prior. So how could we possibly receive an even higher bill from the month previous when we physically were home less with no way of any utility being used or left on?

  You can respond with every generic response you'd like in order to try and save face with the BBB, but the truth, customer reviews and lawsuits against your company speaks volumes! No other way left to sugar coat it, you have unfair billing practices and are an unethical company... bring back my old service provider ASAP!!

  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Yes Energy Management (**************) for grossly inaccurate and escalating water bills at my residence:********************************************** (Resident ID #*********** live in a household of four people, and our water usage habits have not changed. However, my water bills have increased dramatically and without justification over the last few months:February: ***** gallons March: ****** gallons April: ****** gallons These amounts are completely unreasonable and not reflective of actual use. There are no leaks in the unitI have confirmed this personally and submitted supporting photos of my water meter. Yet instead of investigating the issue in a timely manner, the company has delayed the inspection until June, while continuing to bill me for inflated usage and issue past due ********** is unacceptable to penalize customers with threats of collections, fees, and shut-off notices while an open dispute is still unresolved. I have cooperated fully, documented everything, and made multiple good faith efforts to get this correctedand Im now being punished for their delay and failure to act.I am demanding:A complete investigation into my billing history and water meter Immediate suspension of all late fees, past due notices, and collection threats until the dispute is resolved Correction of any billing errors and appropriate credits for any overcharges I expect this matter to be taken seriously. If not, I will escalate further to the ************************************** and Consumer Protection agencies.Sincerely,******* ********* Unit ****************************************************************************

  Business Response

  Date: 06/16/2025

  Our research shows that we have researched this issue numerous times based on complaints to our customer service team and to your property management team.  Each time, we have found that you are being billed correctly and there were no red flags with your readings.  On average, 1 occupant will use approximately ***** gallons of water per month.  With 4 occupants, ****** or more gallons usage in a month is not unheard of.  Your property management company should check the unit for leaks.  If you have not already, I would recommend a dye test to be sure that your toilet is not running.  ***** times, a toilet can have a leak without you being able to see.  If you place food coloring in the tank (preferably before bed) and leave overnight, the water should remain clear if there are no leaks.  If the water in the bowl has color, then you have a leak.  A leak like this could potentially waste enough water to get the consumption you are seeing.

  With that said, we have confirmed that you are also scheduled for a meter check this month so that we can rule out any issues with the meter.  Your property management company will not authorize any credits until they can see the results of this check to confirm if there is an issue with your meter.  Any credits would have to be authorized by them.  If it is determined that there is an issue with your meter, next steps will have to be discussed at that time.

  Thank you,

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I'd like to know why you charge us $5/month (plus $10 to set up an account) for dividing utility charges amongst tenants of a building? We are not owners; we are renters. You are providing a professional service to ******* ... not to us (the tenants). As such, you are ensuring ******* is paid each month. Why are you charging me (the tenant) to ensure ******* is paid? If ******* wants to ensure they are paid, they can pay the fee to you. You are providing a service ... for which ******* should pay you. It is unclear to me why I am being charged to pay a bill each month ... which I can do that any number of other ways ... for FREE. As for $10 to set up an account ..... It's quite a setup you have. $70/unit/year x the number of units in our complex. And the tenant gets what for that money? Nothing. ******* does.

  Business Response

  Date: 05/15/2025

  YES Energy Management is responsible for sending the utility statements, but the fees are collected by ******* directly.  Both the administration fee and the account activation fees are determined by ******* in order to recoup administrative and operating costs associated with managing their utility program.  For additional details on your YES utility statements you can contact our customer service department by phone at ************ or by email at ****************************************

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes Energy registration will not allow me to register. I have tried no less than **************************************** I am receiving bills from TEP and Yes Energy - I continue to try and reach someone and no one answers, the calls are constantly dropped before connection, no one returns a phone call. This is just ridiculous.

  Business Response

  Date: 05/14/2025

  We attempted to call you to walk through the process of setting up your account online but were unable to reach you and the inbox is currently full so we were unable to leave a voicemail.
  
  We verified that the mailing address on file at TEP for this home is the correct YES Energy Mgmt. PO Box, so you should not be receiving duplicate invoices from YES and TEP.  We confirmed the customer service number on your statement is correct and active but in the meantime, you can email our customer service team at *************************************** with additional questions.  To register your account online you will need go to ************************** and select the "New User Registration" link.  The register online you will need your registration code which is listed as the "Resident ID" on your YES statement immediately underneath your name, along with the "Unit Number" which is also listed on your YES Statement directly below the property address. Screen shots highlighting where to locate this information are available on the website by hovering over the question mark icon next to each item.
  
  If you are still experiencing problems registering your account online, please email us at the address above and we can set up a time to talk on the phone to provide further assistance.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive received a bill from the yes management company for charges that are not explainable. Im disputing all charges as by law Im only entitled to pay what I use in my unit. You cannot have a shared meter and expect other people to pay for gas or water not used. The bill needs to be put in the complex name until it is resolved.

  Business Response

  Date: 05/24/2025

  Water, Wastewater, and gas are billed back using a RUBs (Ratio Utility Billing) methodology.  This method is used when there are no sub-meters in your unit to measure individual usage. The cost from the local providers master meter invoice is billed back based on 50% occupancy and 50% square footage in your unit.  There is a 5% Common Area Deduction taken off the initial vendor charges, meaning your property management/owner is paying for 5% of all charges before charges are allocated out to the units. We have verified all charges are allocating correctly to your unit.
  

  RUBs is not overseen by the same regulatory body as other aspects of utility billing, and we have confirmed this method to be allowable in your area.   All the information shown in your attachments appears to relate to shared sub-meters, which is a different setup than what you have. There are not any sub-meters being used to measure usage or calculate charges. All usage is measured on the propertys master meter by the local provider.  With the RUBS method, the providers master meter invoice cost is shared commonly across the whole property using the method explained above.
  

  Trash is billed back at a flat fee of $10.00
  

  Electricity is not billed back by YES Energy Management.  Any questions regarding these charges will need to be directed to your local utility provider.

  If you have any further questions, please contact our customer service department at the number listed on your invoice or you can email ******************************************************

  
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23293269
  
  I am rejecting this response because: what do you explained in your answer is not what is in our lease there is nothing that states 50% of anything and does not say anything about a shared meter. There was 1 m for each building that is shared by the number of units that are in the building. Im pretty sure that is a shared meter. There is nothing that states how many apartments are in there or how many there has to be the * energy management just had a $2.8 million lawsuit for overcharging fee fees. I should not have to be billed five dollars for utility charges and a one time administration fee. Your answer does not coincide with what is in the lease. 
  
  *incerely,
  
  ****** ******