Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son who is a CU student has a lease with a property in REMOVED. There was a leak and the fire department has determined that the home is not livable right now. It has been a week and there is no plan or update on how long he will be outside of his rental. The property management company has suggested that we save our hotel receipts and food receipts. However, there is nothing stated that that they will cover the costs, I am especially concerned given the cost of hotel rooms over game weekends that they will not cover. Additionally, they are expecting us to pay upfront for hotels without any specifics about reimbursementnot everybody has that amount of cash accessible. After a week of being out of the home, theres no reason the insurance company should be paying the hotels directly. They refuse to answer my emails or phone calls and refuse to give us information on the insurance company or provide us enough information to make a plan. Meanwhile, my son is carting his stuff around, sleeping on couches, and we are paying for hotels when we can.

  

  Business Response

  Date: 09/29/2025

  To whom it may concern, 
  For clarification, The "water leak" was a fire sprinkler head that was hit by a resident and set off the fire suppression system for the house. 
  Since the time of the complaint, remediation has been started and all boys have been rehoused. We have received the receipts of the hotels from residents and are submitting to the insurance company for reimbursement. Repair timelines have not been supplied by the insurance adjuster yet. Once any new Information is provided to Sunnyside, Sunnyside will provide it to the residents. Sunnyside is waiting on the insurance company for all timeline and reimbursement details. 

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunnyside Properties was negligent and knowingly rented a property with pipes that needed to be replaced. Maintenance staff advised us that they told the owners on multiple occasions that the pipes could not continued to be patched, and that they were in a dangerous state. The apartment flooded in July, ruining all of my daughters belongings from underneath the stairs and her $300 rug in the main room. The property management prorated the rent, but paid the full refund to one of the three roommates, who moved out after the first flood. A third of the prorated amount should be paid to the two remaining roommates and we are requesting that $400 be paid to the two impacted roommates who did not receive payment. We are also requesting payment for the cleaning service that we hired to ready the apartment after the flood - invoice attached. When the second flood occurred due to pipes that were in disrepair, the property manager was difficult to reach, and he said a lot, without actually following through to help. He mentioned helping with a hotel, but in the end did not assist with secondary housing - invoices attached. We are requesting payment of the necessary hotel stay. The apartment was deemed unlivable and the property manager did not assist with moving our daughters damaged belongings to a new apartment. This was not occurring at a time where we could plan to be there, so we had to hire movers - invoices attached. Requesting payment of move fees. A separate issue with a police report that was filed on a person living in a different unit who was not on the lease. He made repeated attempts to enter the girls apartment, which coupled with the numerous men entering to repair the pipes made the unit unlivable in July. The owner, REMOVED, told me that he would reimburse the girls for July. His son REMOVED, refused to honor his fathers pledge. Another property managed by them had a similar flood. The possibility of similar neglect of the electrical is concerning.

  

  Business Response

  Date: 09/15/2025

  To whom it may concern, 

  REMOVEDis the mother of our resident REMOVED, a residents at 1734 Walnut #4 that Sunnyside manages. Unfortunately, during the summer, there were 2 water leak issues with the unit. During this time, the unit was empty as all residents were back home with there family's for the summer, or so we understand it. The first leak happened in the main floor bathroom and effected that bathroom and the adjacent room (also the only room on the main floor, All other rooms are above on the 2nd floor). The occupant of that room was REMOVEDShe was coming home to move out normally, as there was a roommate change happening at this time, she found the first leak. She contacted us and we repaired and remediated it right away.  The rug in the living room was wet, but not ruined and we had it cleaned. Only the items touching the floor under the stairs were effected by the water. That would be a renters insurance claim for the residents. We require our residents to carry renters insurance for exaclty this reason. REMOVEDgot the prorated amount for July rent because her room was the only one that was effected, as well as the bathroom on the main floor. We had cleaned up after our repairs and remediation and that is when the remaining residents called cleaners to clean the house for the new resident that was taking REMOVED's place. 

  When the second leak happened, it was from the 2nd floor bathroom toilet shutoff valve that caused the leak, this effected the whole unit and two other units in the building. Sunnyside was on site ASAP when we were informed. We were on site working with residents and the remediation company to coordinate clean up. Unit 4 was not present for any of the work and I was told that they would not be back till August 19th for the start of school. Every attempt was made to get the unit repaired by the time they were coming back. Unfortunately, we were unable to make this deadline as the City of Boulder permitting department stalled the progress by not issuing the permits quickly. We had informed all the displaced units,. including everyone in unit 4 that we would be reimbursing them for any cost associated with the relocation. Living accommodations, reasonable food cost, reasonable travel cost. As you can see via the emails provided to the residents that instructs on how to get ahold of REMOVEDwere provided, however, they were not followed by Miss REMOVEDor her husband. They continued to try and contact REMOVED, when it clearly was escalated to REMOVED. 

  As for the police reports for the unit, We have fully cooperated with law enforcement and provided them with everything that they asked for. 

  Lastly, REMOVEDdid not say that he would be refunding the rent for July, He stated that rent for the 2nd, august flood would be refunded. He simply stated he would look into the July rent. That is when REMOVEDcalled REMOVEDand explain that the first flood did not effect the girls rooms and thus, they did not get any credit for that first leak. REMOVEDproceeded to yell at REMOVEDover the phone becuase she did not like the answer she was given. Then, REMOVED, REMOVEDhusband began berating REMOVEDover email as well. 

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23807264
  
  I am rejecting this response because:

  The above statement is simply untrue. REMOVEDand I spoke to REMOVEDfor 45 minutes after receiving the notification email. He talked in circles and did not provide any direction for reimbursement or assistance with moving or secondary accommodations. I subsequently spoke to him and he absolutely agreed to refund prorated rent for July. The fact is, the girls were unable to return to their apartment due to the unsafe conditions, which is the reason they decided to return right before classes started. This includes gaping holes in walls for months, industrial strength fans running 24/7, and multiple workers with key access and no prior notification before entering to work. Our family has paid all of the apartment electricity for the summer, through September 9, which has supported the property managements use of electricity for fans and repairs and we would like this money to be refunded. We have also asked for an accounting of trash services (billing statements and spreadsheet) and the interest on ourREMOVEDrem; -webkit-text-size-adjust: 100%;"> deposit, which has not been returned. If this is not resolved, we will be forced to take the matter to court.

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 10/31/2025

  BBB Representative REMOVED, 

  In researching of communication and documents, we have noticed that we do not have backup bills for expenses incurred Please submit copies of all expenses for review and reimbursement. 

  -REMOVED

  Sunnyside Property Management

• Initial Complaint

  Date:08/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Sunnyside Property Management to live at REMOVED. The lease agreement had a start date of August 18, 2025 with a full payment of $1400 in rent for August plus $165 for utilities. Sunnyside Property Management gave every promise that the home renovations would be finished by August 18th and they were not. Sunnyside Property Management has a group of us (tenants) living in a hotel and just announced at least another 2 weeks before the house is ready. No one at Sunnyside Property Management has refunded August rent and utilities = $1565. Sunnyside is also asking for September rent and utilities to be paid without providing us the house. $1567.49 August rent + $1567.49 September rent + $136.45 in displacement costs = $3,271.43

  

  Business Response

  Date: 09/15/2025

  To whom it may concern 

  REMOVEDis a residents at out fraternity house at REMOVED. There was an unfortunate event at the house when the residents hit a fire sprinkler head and flooded out multiple rooms in the house requiring mitigation. This continued over to the new lease term as well. REMOVEDis on the new lease term. REMOVEDwas proved with logging, and food and travel reimbursement, Paid by the landlord.  Because lodging, food and travel are provided to REMOVED, he is still legally required to pay his rent as per Colorado SB REMOVEDpage 10 Paragraph (V). Sunnyside and the landlord have been updating the residents on progress and they were able to move in last week.

  -REMOVED

  Sunnyside Property Management, 

  Customer Answer

  Date: 09/22/2025

  
  Just following up on this case with my response.  I have moved into the house now, and we still have the issue of rent to work out.  Our lawyer stated that hotel money doesn't equal rent money.  While it was considerate to pay the hotel fees, that's not the contract that I signed to live in the house rental. The fair and right way to handle the rent is still TBD.
  
  Aside from the rent, the past issue of communication was a serious problem, and I would like this information to be available to future renters.  We went from August 11, 2025, to August 28, 2025, without any word from Sunnyside Property management; no response to emails sent, and no returned phone calls.  The move-in date was August 18, 2025, and no one contacted us by email or by phone call to let us know that we were not moving in.  I learned that I was not moving in by rumors.
  
  I think it's important to document that this lack of communication happened.  We do have a contractual agreement with Sunnyside Property Management. I expected to hear an update on or before move-in day, and then when the move-in date had passed and I was living in a hotel.  
  
  Thank you,
  
  REMOVED
  

  
  

  

  Business Response

  Date: 09/29/2025

  To whom it may concern, 
  Information regarding the house situation with the boys was being sent by Fraternity treasure and the housing President as well as Sunnyside. 
  REMOVEDwas notified by these entities. 
  Please have your lawyer contact us if he has any questions. 
  Sunnyside Property Management REMOVED

  Customer Answer

  Date: 10/08/2025

  
  At this point, I will let the BBB decide how to handle this case.  If there is a paper trail that Sunnyside is aware of that they can share, I would be happy to take a look.  I've saved our correspondence with Sunnyside and the fraternity, and I'm not seeing any communication from August 11th to August 28th; move in was August 18th.  
  
  
  The fraternity was helpful in September when it came time for move in, we appreciate their attention to the matter.  At the end of the day, we signed a contract with Sunnyside, we expected some communication from them. I don't think there's any point going back and forth with Sunnyside any further, but I do hope future renters are aware of what they are getting into.
  
  
  Thank you for your help with this case
  
  
  REMOVED
  

  
  

  

  Business Response

  Date: 10/20/2025

  This complaint has been answered 2 times now. Please refer to previous answers. 

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 23790949
  
  I am rejecting this response because: I have not received resolution from Sunnyside Property Management.  They have not provided any proof of correspondence on August 18, 2025 which was the day of move in and the day they breeched our lease contract.  This matter could be cleared up easily with a simple apology and an acknowledgment that Sunnyside dropped the ball with communication. The reason I am pursuing this complaint is so future renters are aware that they are dealing with a property management company that refuses to communicate.  I would like to resolve this amicably but I don't understand why Sunnyside won't apologize.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 10/31/2025

  BBB Representative REMOVED, 

  In researching the follow up for the paper trail, we could not obtain physical paper trail, only verbal communication with the Fraternal alumni board that communicated with the in house executive board to inform the residents of the on going situation. 

  Thank you for your understanding in this manner 

  -Peter 

  Sunnyside Property Management. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number: 5027494339-1 REMOVEDMountain Stay REMOVED, LLC: REMOVED- REMOVEDI signed a lease for a rented apartment and upon moving in, there was a kitchen fire, which, during the first two months of the lease, prevented me from living there while the restoration company was rebuilding the kitchen and repainting the unit. I stayed in a hotel and was also charged rent for the period of time the unit was uninhabitable. I have been learning about Colorado tenancy laws and realized that their demand for rent during this period of time, violates Colorado's Warranty of Habitability laws. The water was turned off, the power was turned off, my unit was literally a construction scene and I have since notified the property management company of this. After weeks of ignored phone calls, text messages and email inquiries by me, REMOVED, the Manager at Sunnyside Property Management, returned my call. I explained that I was paying rent during this period. REMOVEDand I spoke about how I paid rent and the owners of the property may have also collected the loss of rent coverage on their policy. REMOVEDagreed with me that I the two months that I paid rent during this period could be applied to future rent payments and that I was two months ahead of schedule, but also mentioned that he would need to speak with the owners of the property. I have recently begun to receive communication in the form of email for payments due on my account and everytime I call in to speak with someone about this, no one seems to be available to take my call. I need some help so that my tenancy rights are not violated and I am not taken advantage of.

  

  Business Response

  Date: 12/24/2024

  Dear REMOVEDW/ BBB,
  Claim # REMOVED-1
                  In answer to REMOVED, resident of Sunnyside Property Management; The fire in Mrs.REMOVEDwas caused by her negligence due to items left on her stove and the stove on unattended. The damage to the REMOVEDneeded extensive repair. Most importantly, no one was hurt in this fire.
  We have talked in detail regarding the insurance claim and due to her paying her rent, there was no rent loss to the property that could be claimed. She did say her renters insurance policy,which she is also employed at, would be covering her losses. We have talked about helping her through this process. In fact, I have tried to contact her on numerous occasions, but her voicemail was full. I then came to find out that she was vacationing out of the country and could not be reached. Since this time,we have talked, and she has agreed to pay her outstanding balance owed to the property.  We wish to express a thank you to Mrs. REMOVEDand are extremely grateful that no one was hurt due to the fire.
  Please feel free to reach out with any questions.
  Thank you
  -REMOVED
  Sunnyside Property Management. 

  Customer Answer

  Date: 01/08/2025

  My complaint was not resolved. The property that I live at was sold to a new owner who fired the management company. This was something I know Sunnyside was anticipating, and why they threatened to evict me. For fear of damaging my record, I paid the two months that I was withholding for fear of eviction. They used this as a scare tactic, as they knew that they would not be around to manage nor evict me in the process. I had a conversation with REMOVED, the owner of Sunnyside and he outright said that the previous owners of the property would come after him for the two months rent that I was withholding. The problem here is that I specifically asked if I needed to pay rent during the period of time that I was literally not allowed on the premises because my unit was a construction zone. I am unsure what I need to do to get my money back from them at this point. If you can help me try to figure this out without having to take him to small claims court, I would be grateful. Sunnysides demand of my rent during a period of absolute uninhabitability violates so many Colorado tenancy laws and frankly the scare tactics used in this scenario are absurd. I need help for resolution to this issue, as I want to ensure that the company be held accountable for their actions and hopefully they will not take advantage of another tenant in the future. Please help advise me on what to do.
  
  Regards,
  REMOVED

  

  Business Response

  Date: 01/16/2025

  Good afternoon REMOVED, 

  I hope this email find you well. Please see my previous response regarding REMOVED;

   In answer to REMOVED, resident of Sunnyside Property Management; The fire in Mrs. REMOVEDunit was caused by her negligence due to items left on her stove and the stove on unattended. The damage to the unit needed extensive repair. Most importantly, no one was hurt in this fire.
  We have talked in detail regarding the insurance claim and due to her paying her rent, there was no rent loss to the property that could be claimed. She did say her renters insurance policy, which she is also employed at, would be covering her losses. We have talked about helping her through this process. In fact, I have tried to contact her on numerous occasions, but her voicemail was full. I then came to find out that she was vacationing out of the country and could not be reached. Since this time, we have talked, and she has agreed to pay her outstanding balance owed to the property.  We wish to express a thank you to Mrs. REMOVEDand are extremely grateful that no one was hurt due to the fire.
  

  Please feel free to reach out with any questions.

  Thank you
  -REMOVED
  Sunnyside Property Management. 

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22696922
  
  I am rejecting this response because: My problem stems from the fact that I was told that I needed to pay rent during the period of time that I was unable to live on the premises. The blatant disregard for tenancy rights and laws in REMOVED, and for fear of my losing my residence, was the only reason that I continued to pay. Again, upon asking that I needed to pay rent during the period of time that the dwelling was uninhabitable, I was told that I was mandated to continue to pay rent. The owner's could have and likely still can make a claim for their lost income on their master policy but the problem here is that I was mandated to pay rent for a period of nearly 90 days during which time, my unit was uninhabitable. The insurance is there to help facilitate owners of properties from having to incur a loss of income, as the property management company should have never demanded rent from me during this period of time. REMOVED, then threatened eviction as I began to step up and hold them accountable for their demand of rent that was unlawful. They knew the property was being sold and that they were going to be asked not to represent the property as the management company. When I came back from vacation, I came back to an eviction notice, and therefore, in order to not be evicted from the unit, I made a payment in hopes that I would not have to bring this to court to collect on their debt to me nor to face a potential eviction on my record, as well as the obvious, I needed a place to live. I will not accept anything less than repayment for funds the company is indebted to me for as well as some accountability for this company's blatant disregard to Colorado tenancy laws. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living at one of their rental properties and Ive been telling them since January December that they place was smelling like mold and wet wood never did anything about it until I did another maintenance request because the windows were foggy. They came and fix the leak and there was mold everywhere every single room. Weve been living in this house with mold in it and then the management disrespects me tells me to shut up yells at me all because I told him about mold and now theyre mad at me.

  

  Business Response

  Date: 05/13/2024

  To whom it may concern,
  REMOVEDis a resident at a property Sunnyside manages. REMOVEDsubmitted a work order on 1.25.24 stating downstairs bathroom smells like mold. Sunnyside rep REMOVEDfrom our office inspected 1.25.24 and did not find any issues. 2.1.24, REMOVEDsends in a second Work order stating, it is starting to smell like wet wood in the house. Sunnyside rep REMOVEDwent to inspect the property 2.1.24 and found a small amount of mold under a baseboard on the wall shared with the shower. The leak was determined to be a leak from the shower area into the wall. Remediation of the area started 2.2.24 and was completed on 2.6.24.
  REMOVEDthen reported on 4.29.2024 The house smells like theres wet wood somewhere and the windows are constantly foggy. Sunnyside maintenance inspected the property the same day and found a water leak in the crawlspace. Maintenance fixed the water leak and found growth in the crawlspace. We isolated the crawlspace and tested for mold. The test returned showing Cladosporium, a non-toxic Mold, in the crawlspace. Sunnyside rep REMOVEDcontacted REMOVEDon Friday 5.3.24 to discuss the test results and what to do next. REMOVEDmentioned that she was going to be moving into a new house soon and wanted to wait till Monday 5.6.24 because that is when she will hear from her landlord about when she can move in. Sunnyside rep REMOVEDmentioned that we have a vacant house.
  On Monday 5.6.24 REMOVEDcalled demanding she be provided with a hotel room. Sunnyside rep REMOVEDmentioned again that we have a vacant house nearby, but REMOVEDrefused this request and only would accept a hotel room. Sunnyside rep REMOVEDthen had a hotel room booked for REMOVEDby 3pm that afternoon. Tuesday 5.7.24 REMOVEDand Maintenance met at the property to begin remediation and REMOVEDwas in the property trying to pack all her belongings and move them out. She was then requested to be out by 12noon to move all her stuff before the area was contained and she will not be able to access. We began remediation just after noon on Tuesday 5.7.24. Remediation is still underway.  

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDproperty management corporations have taken advantage of the housing crisis and exploited their tenants. Between disregard for repairs, taking advantage of the housing shortage (caused by the REMOVEDfire) raising rents at the tune of $400 a month, and charging exorbitant amounts for cleaning and painting upon move out, these guys are criminals. Reviews on REMOVEDand Yelp show its a widespread practice of taking full advantage of a vulnerable population. Each review states the same thing, overcharging at move out.With a housing shortage on top of an affordable housing shortage, these companies hold all the power with complete disregard, other than their profit margins. Its repulsive and goes against everything REMOVEDstands for. My roommates and I will be fighting a $10,000 move-out charge in court. Has anyone ever paid $1600 for a maid service after the house was deep cleaned by the tenants? Has anyone ever paid $1600 for a maid service even if it wasnt cleaned by the tenants? This is a scam and needs attention.

  

  Business Response

  Date: 10/24/2023

  Good afternoon REMOVED, 

  Thank you for sending this over. The situation with REMOVEDhas a long history. However, first I would like to address the complaint it's self. Who is "REMOVEDproperty management corporations"? It sounds like she is just making a general complaint about all property managers and not Sunnyside specifically. 

  Residing in the property was REMOVED, REMOVED(REMOVEDs son) & REMOVED. The lease started on 7/5/2019. Because of this, I'm not sure what REMOVEDis talking about taking advantage of people from the REMOVEDfire as the fire didn't happen until 12.30.2021, so this did not impact her housing at all. Any rent increases that they experienced was from natural market increase from the area and was not disproportionate by any means, In fact they were given lower rents for their renewals than the market would have allowed. 

  REMOVED, REMOVEDand REMOVEDhad multiple animals as REMOVED" that unfortunately did lots of damage to the house including urinating all over the carpet in the house. We attempted to clean the carpet to remove the smell, but that did not work. This is specified in the lease section 1.5 Paragraph 7: "TENANT(S) AGREES TO PAY FOR REMOVEDOF CARPETING BY A CONTRACTOR SELECTED BY LANDLORD AT LEASE END." Due to the carpet cleaning not working to get the smell out we were required to replace the carpet to get rid of the smell. Replacement of the carpet is specified in the animal addendum "This deposit does not limit the tenants liability, and in the event repair or cleaning in excess of the above amount is required, tenant agrees to pay all the costs in excess of the additional deposit. In the event the deposit amount is not sufficient to cover these costs, Sunnyside Property Management may use the remainder of the security deposit to pay for damages or cleaning caused by the animal/pet(s). Such additional costs include, but are not limited to, the replacement costs installed, minus depreciation, of carpets, drapes, pad, woodwork, screens, doors, and landscaping of the property caused by destruction or bodily elimination.  Tenant agrees to pay for a black light inspection during the carpet cleaning process. All pet fur must be removed from carpeting, window coverings, and other surfaces when Tenant vacates."

  Unfortunately, the cleaning in the house was minimal. Deep cleaning of all bathrooms, kitchen and most of the house was required. Additional cleaning of all appliances was needed. Dirty baseboards and food debris on walls throughout the house. Hair is found in almost every bathroom. Black markings on most doors from dirty hands. Animal Hair was found throughout the house as well. 

  REMOVEDdid request a review of the security deposit and were were able to adjust some of the cost out of good faith for her. 

  In conclusion, I'm unable to understand what the actual complaint is? It seems like general complaining about move out charges. 

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a rental unit in REMOVEDover the last year. I noticed on REMOVEDthe company had bad reviews, with consistent complaints that Sunnyside unjustly took tenants' security deposits. I knew that my housemate and would be upstanding tenants, and guessed that the complaints online might only reflect those that were spurned. My assumptions were incorrect. Sunnyside steals security deposits of even the most responsible tenants.Sunnyside charged us over $1,700 for an apartment we left in better condition that when we moved in. $320 of this was warranted, as the lease specified there would be a carpet cleaning fee. The remainder of the charges were completely spurious. - We were charged $50 to replace the dead bolt. We returned all keys and the dead bolt worked perfectly. This was the only way to lock the front door, so the lock not working would be a huge safety concern if it were actually broken.- We were charged $450 for an unspecified cleaning fee. The apartment was left in pristine condition. - We were charged $600 for maintenance. The fees here included: re-caulking the bathtub, replacing expired smoke detectors, replacing a toilet seat, tightening a valve under a sink, replacing an old washer in one of the toilets, and other spurious charges. These are clearly charges that reflect 'general wear and tear,' responsible to be paid by the property managers. Sunnyside shamelessly tried to pass the charges on to us. - $150 painting fee to tough up paint in unspecified locations. - $10 certified mail charge. For us to pay for the sending of the document in which they were notifying us they were taking our security deposit. Sunnyside is a predatory property manager, unjustly charging tenants for a litany of bogus fees and maintenance costs. Avoid doing business with them.

  

  Business Response

  Date: 11/08/2023

  Good afternoon, REMOVEDrented a property from Sunnyside Property Management. His review of our company is not a proper representation of the situation. If I may clarify, REMOVEDdid submit a dispute form that resulted in additional deposit being returned to him. We explained any charges at were retained. First, the $50 charge for the lock change is specified in his lease agreement section 1.5 Paragraph 6. The cleaning fee was specified to REMOVEDUnfortunately, it was not cleaned to move in ready status. The maintenance charge was returned to him in full. Lastly, the painting touchup was throughout the house and was simple nail hole patching/painting. This charge is specified in the lease section 1.7 Paragraph 1. REMOVEDis welcome to call our office and speak with us regarding these charges and explanations as to why they are being charged.
  Thank you.
  REMOVED
  Sunnyside Property Management.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at REMOVED. Sunnyside Property Management is in chargeof our property. Throughout this year and last, I spent money on our property's washing/dryer machines that did not wash or dry my clothes. This happened 16 times. Each time this occurred, I filed a verbalcomplaint over the phone with Sunnyside Property Management. I was told each time that the machineswere either "working" or "recently fixed" so I would attempt to wash my clothes again only to have mymoney taken again with no service provided. Every individual that I talked to at Sunnyside refused toissue me a written policy on collecting refunds for services that were not rendered. I made countlessrequests to either determine the refund policy or get my money back. I received a call from one of theirworkers accusing me of breaking the machines, yet no proof was provided. After a while, SunnysideProperty Management stopped communicating with me. I have not been able to do laundry on theproperty for months. After much verbal and written communication, I told them I was willing to take thiscomplaint to REMOVED(5/12/23). An employee immediately called me back sounding nervous and asked REMOVEDsend laundry receipts to be reimbursed. I sent the receipts through email that same day (5/12/23) andLaura (Sunnyside employee) confirmed receipt of said email through her response. Since then, I have notreceived reimbursement for my lost money and Sunnyside Property Management refuses to communicatewith me. This same issue has happened to over 15 tenants on our property, yet they only had verbalcommunication, not written. I understand I may not be able to file complaints on their behalf, but I havemade every attempt to provide and receive written communication with Sunnyside Property Management.On several occasions, their employees hung up on me once I told them my name and the reason for mycall. They refuse to issue me a written clarification on the policy and now will not answer my calls. I amworried that this behavior will continue with future tenants considering how constant it has been. I don'tcare as much about the refund, but the fact that they refuse to communicate with their tenants andrefuse to provide any written clarification on their property policies. For reference, this property isoccupied by college students, who often do not know how to report these things or collect writtendocumentation. Sunnyside Property Management has seemingly been taking advantage of collegestudents through these unfair practices and constant refusal to communicate with their tenants.

  

  Business Response

  Date: 06/09/2023

  Good Morning,

  Please see attached response. If you have any questions please free to call our owner REMOVEDat REMOVED

  Thanks You

  Sunnyside 

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED