Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boulder Property Management (BPM) is charging tenants $665 for a [new] stove despite the fact that BPM was notified theold stove was broken for five months before said tenants moved in. Prior tenants notified BPM on several occasionsbetween March and July ********************************************************** repair it properly. Per the lease agreement, prior to new residents moving in, if there was an issue that needed to be addressed then the new tenants should contact BPM for an estimate. New tenants did so and requested BPM to review the broken stove prior to moving in yet BPM denied them this request.For more than five months prior to the new tenants moving in BPM refused to acknowledge, repair or replace the stove yet decided to replace it after the new tenants moved in, and have now erroneously charged the new tenants $665 for the replacement. BPM refuses to acknowledge the fact that the charge is solely their responsibility given they neither fixed, replaced or even provided an estimate of charges for over five months and until AFTER the prior tenants moved out and new tenants moved in. Furthermore, BPM states that tenants are only allowed to make a single dispute, and must abide by BPM's response. This is an extremely unethical practice as it gives BPM sole discretion to make any decision to their own advantage without allowing for any response whatsoever.

  Business Response

  Date: 10/25/2023

  Response to Tenant inquiry and B.B.B. As previously stated, Damage to stove is the responsibility of current tenants per the lease agreement as this is a Joint and severable lease. 

  All tenants currently living in the property agreed per acceptance of current lease to assume all financial obligations regarding damages. 

  Best,

  *******************************

  Director Of Maintenance

  Boulder Property Management 

   

   

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20772174
  
  I am rejecting this response because:  

  Lease agreement states:

  "In order to get damages remedied, or to get an idea of cost of repairs, tenants should contact the *** maintenance department." 

  *** was aware of the damaged stove for more than five months before tenants moved in yet never provided any tenants, prior or current, within those five months or after stating the the amount of damages assessed even though the prior and current tenants asked for said documentation on several occasions. 

  Furthermore, per the lease agreement sates:

  1) "If the new tenant is to move into the unit after the original tenants do, *** suggests the new tenant obtain a copy of the condition report from our office..."

  2) "It is the responsibility of all tenants to determine the dollar amount of any and all damages>"

  3) "... to get an idea of cost of repairs, tenants should contact the *** maintenance department."

  The prior tenants AND current tenants requested this information several times between March 2023 and July 2023, prior to new tenants moving in so that they could appropriately withhold monies for damages from the prior tenants.  *** not once provided the information requested, however, opted to replace the stove only AFTER nearly six months and AFTER the new tenants moved in and only then invoiced the new tenants.  Prior to this *** never once provided anyone at the dwelling, prior or current tenant(s), an estimate of repairs.   

  As a result, in response to the lease agreement:

  1) The new tenants requested on several occasions for *** to provide a condition report.  *** [finally] provided a prior condition report, however, was one that was completed at the time the dwelling was first habited.  

  2 - 3) The new tenants on several occasions requested a walk through to provide an estimate of damages yet *** consistently denied the new tenants this request.  *** did NOT fulfill their end of the lease agreement and did NOT provide the [new] tenants an assessment of damages so that they could in turn act accordingly.  Furthermore, *** was of said damages since March of 2023.

  *** had over five months to rectify this situation with the prior tenants yet neglected to do so.  The new tenants attempted to follow the lease agreement to obtain an estimate of damages yet *** denied them this request.  *** neglected to fulfill their own responsibilities per the lease agreement, and instead have decided to charge the new tenants for known damages the prior tenants caused.   

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 10/31/2023

  My daughter, *********************************, is one of four tenants at the dwelling.  I am not currently on the lease, however, am her guarantor.  As a result I too am responsible for any billing that occurs in the event she does not fulfill her financial responsibility with the leasing office.  I, as her guarantor, have been pursuing this issue because each time she and/or one of the other tenants attempts to contact Boulder Property Management they simply ignore them and any request they make, and repeatedly claim the following:

  "Once you have received a decision on your dispute that decision is FINAL. Only one dispute form per issue/per property charge will be accepted. You must be on the lease to submit a dispute form. All disputes must be emailed on this form and will be reviewed weekly."

  Boulder Property Management has positioned themselves to be judge, jury and executioner in ANY decision of their choosing which solely benefits Boulder Property Management.  That said, I am happy to have my daughter and the other tenants each complete the same complaint process with the Better Business Bureau if warranted.  

   

  Customer Answer

  Date: 10/31/2023

  To further clarify, I have initiated this complaint on the behest of all four tenants because of the following:

  1) As stated previously, each time the tenants attempt to contact or work with Boulder Property Management (BPM), BPM either repeatedly ignores them or does not give them the respect to listen or have a meaningful interaction.  For example, I was with my daughter when she called BPM to request BPM to review the damage prior to her moving in and BPM repeatedly stated "they don't do that" even though it is listed and directed in their own lease agreement. 

  2) It is of my own opinion that BPM continually dismissed the tenants because they are college students, and as such felt like they could say and do what they want without any repercussion.  Case in point, for any company to state that They can make whatever decision They choose, and Their decision is final ridiculous and unethical.  What's the point of having a dispute process when They have given themselves the ability to make Any decision to their own liking and discretion and then stating it is final?  This once more proves the unethical practice(s) BPM is indulged in.  

  3) As stated previously, while I do not live at the property as a guarantor I am responsible for the lease.  Therefore, I am engaged both from a personal perspective as I too am responsible for the disputed charges and engaged at the request of the tenants.  All four tenants are full time students at the ********************** and do not have the time to properly dispute the charge with a company that purposely won't even respond to their request(s).  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. The tenants at **** have had major problems with the way BPM and their contractors handle our outdoor space. After locking our gate for the protection of our own property, BPM threatened to cut our lock and charge us for it. We obliged BPMs request and predictably, one of our tenants Mopeds was stolen from the property (as you might understand I cannot provide a picture of this incident)Today, I found a jar of mine shattered in the backyard, with the shards strewn about (see pictures). This is a safetly threat to all residents. Additionally, half of my clearly delineated raised-bed garden was weed-whacked. It was not eaten. Some of my mature Bok **** leaves are still spread around.If we are going to be charged for the maintainence of this space, we would like to use it without threat of physical harm or destruction of property. Thank you.

  Business Response

  Date: 06/19/2023

  We have informed tenant at this address.

  Section 6 of lease allowed parking locations.

  Section 14 of lease "Entry"  Tenant agrees to inspection without notice. Lock on common entrance not allowed. 

  Section 22 of lease ***** of ********* Tenant shall not make *************** to Premises with out written consent.

  Theft of personal items should be reported to Local Law Enforcement.

  Landscape contractors have been notified of your activity growing a garden and will be careful with your vegetables.

  So very sorry this happened!

  Best,

  *******************************