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Business Profile

Vitamins and Supplements

GlycoShield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 bottles of Glycofreedom on 5/8/25. There was a 60 guarantee and I did not find the product to produce any results so asked for a refund on 7/4/25. I also returned 4 unused bottles as requested to the address on file for them. I continue to correspond but they only send email with a form that doesn't really work anymore since it's beyond the 60 days. They owe me the $309.88 that I paid with the guarantee.

  • Initial Complaint

    Date:09/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent product back for refund. Proof of Delivery is below. and I still haven't gotten my refund. I have gotten numerous emails from them but no mention on when my money will be refunded. This notice serves as proof of delivery for the shipment listed below.Your shipment 1ZA20W290399558144 Delivered On Tuesday, August 12 at 10:54 A.M. at Dock Tracking Number 1ZA20W290399558144 *********** Ground Shipped / Billed On 08/08/2025 Delivered On 08/12/2025 10:54 A.M.Delivered To ******, **, ** Received By **** Left At Dock

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sugar went up and so did my kidney function. My dr. ******* me to stop taking it. I also. Talked to Dr. ***** at your place and he also advised to quit taking it.

  • Initial Complaint

    Date:08/07/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered glycoshield because their ad said you just take the drops every morning to lose ********** dont have to change anything you are doing (I.e. no diet or exercise). It said try it risk free. If you dont like it you can get your money back NO QUESTIONS ASKED. Even before I received the product I started getting emails about a personal support person and health questionnaires. I told them I did not wish to participate in any of that and I would like a refund. They had me fill out an online form. When I submitted it, the reply was your request will be reviewed in the next 60 days.I emailed back reminding them of no questions asked. They told me to fill out a form. It was the same one I had already submitted. The reply was they needed to review my request for customer service reasons.This is BLATANT false advertising.

    Business Response

    Date: 08/12/2025

    Dear ******,

    Thank you for reaching out regarding the message from the Better Business Bureau concerning complaint #********. We appreciate your patience as we work through this matter. Our team is fully committed to addressing your concerns with the necessary attention.

    To move forward, please follow the steps found at this link: *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************. We assure you that we will resolve this issue as efficiently as possible and will keep you updated throughout the process.

    Regards
    *****
    Customer Service

    Customer Answer

    Date: 08/12/2025

     
    Complaint: 23673516

    I am rejecting this response because:

    Sincerely,

    ****** *****

    this is the same canned response I have gotten from them every time. I tried to open the link in their response and it didnt open..or it wasnt a real link.

    thank you for helping me with this. Is there somewhere I can post a warning to other people that the refund with no questions asked is a blatant lie?

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Glyco Shield products on January 25, 2025 and requested to return and get a refund on May 20, 2025 within the product guarantee window because of product performance. I have had numerous email contacts and waited over 35 days since this time for the refund with no information on when I would get my refund. I need some help to resolve this issue, please.

    Customer Answer

    Date: 07/14/2025

    I have received my refund in full for Case#******** and will consider this complaint closed. Again, thank you for all the help to get this resolved. I do appreciate your help. ***** ******

GlycoShield is NOT a BBB Accredited Business.

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