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Business Profile

Vitamins and Supplements

Burn Flow 2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a weight loss supplement but later found that the famous people recommending the product were AI generated and false.(Early July)Repeated attempts to contact them have resulted in a busy signal and hang *** when I tried to give the *** and tracking numbers after I returned the unopened product as directed by the shipping company and company number that I was given !

    Business Response

    Date: 08/11/2025

    Hi ******** and BBB Team,
    Thank you for notifying us about **************** experience. We appreciate the opportunity to address this promptly and transparently.
    First, our sincere apologies to Ms. ****** for the confusion and the difficulty reaching our team. We take both advertising compliance and customer support very seriously.


    What we found
    After reviewing this case, we identified independent third-party advertisers promoting our product/brand in ways that do not meet our standards (including AI-generated endorsement style creatives). While these parties are not our employees and we cannot pre-approve every internet placement, we are ultimately responsible for the product. Weve taken immediate action:
    Disabled and reported the non-compliant ads and their sources.
    Tightened our affiliate/partner rules to require pre-approval and stricter monitoring.
    Implemented additional brand-protection tools and rapid takedown procedures.


    Resolution for the customer
    Refund: We have authorized a full refund of $310 to Ms. ******* original payment method for Order #**** (6 bottles).
    Return status: Ms. ****** noted the package was returned with tracking **********************. We will not require any further action from her.
    Timing: The refund will post within 35 business days (bank processing times may vary). Well email Ms. ****** a confirmation as soon as its completed.

    Support & next steps
    To ensure this doesnt happen again, weve increased phone capacity and added a dedicated escalation channel. If Ms. ****** needs anything else, were available at ************************** and *************, MondayFriday, 09h00AM - 05h00PM.
    We value BBBs guidance and Ms. ******* feedback. It helps us improve our controls and our customer experience. Once the refund reflects, we respectfully request that this case be marked resolved. Of course, if you or Ms. ****** need any additional documentation, well provide it right away.
    Warm regards,
    ***************start="2131" data-end="2134"> ************************************start="2161" data-end="2164"> ******************start="2175" data-end="2178">

    Customer Answer

    Date: 08/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** A ******

Burn Flow 2 is NOT a BBB Accredited Business.

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