Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 bottles of AquaSculpt on 6/11/25 order #8GAZR6U2, They advertised complete refund if returned with 60 days. I sent email on 7/28 asking for refund since my doctor suggested I not take (stomach problems). They did not respond. I asked again 8/14. I called & they said it was too late. I sent another email 8/21 & forwarded them my request. They more or less said too bad, too late now.I'm not suggesting it was this that made me ill but I've been so ill that I forgot about this. However, since the customer clearly never responded to my initial request, I feel they owe me compensation. I still have 5 unopened bottles that I can return.

  Business Response

  Date: 09/10/2025

  Hi *****,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. A full refund was issued on September 10, ***************** ********. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great ***, *****.

  AquaSculpt Team

  
  

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $234.00 on this supposed weight loss supplement because they had a 100% money back guarantee for their product, even if the bottles are empty! When I emailed the company about sending the product back, they told be I would only be getting back a partial refund for the unused portion of their product! It states no where on their website they only give back a partial refund if the bottles have been opened and/or used. I emailed them back WITH PICTURE PROOF that it states ONE HUNDRED PERCENT REFUND EVEN IF BOTTLES ARE EMPTY, otherwise I wouldnt have ordered their ridiculous product to begin with! I have been back and forth with their company about this, and I still get the answer that they will only pay for the unused product! I feel that they are scamming their customers and any other consumer that thinks their product will work for them, but doesnt, then try to claim the 100% money back, but they wont receive this. THAT IS FRAUD in my opinion! I emailed pictures from their website with highlighted sections where they state they will give a whole refund to them, and I still got they would only give me back a partial refund. I even tried to chat with a representative of their company but they claimed they couldnt find an order number for what I ordered or the email address. I have the emails from them! I have included pictures from their website, as well as the pictures I sent to them with the highlighted sections where they would take the empty bottles and return 100% of the purchase. I also included pictures of the emails I received back from them saying they would only take the unused portion and only give back payment from those bottles. I would leave an unfavorable review, but theres no where to do so on their site.I feel that if theyre not going to give a 100% refund nor honor such claim, they should say so on the website so that someone will think twice about ordering their product in the first place!!

  Business Response

  Date: 08/24/2025

  Hi ****,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. A full refund was issued on August 24, ***************** ********. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ****.

  AquaSculpt Team

  Customer Answer

  Date: 09/01/2025

  Hello,

   

  Im sorry that I hadnt responded to your email, but it went to my junk email,box for some reason, and I hadnt seen it till now. The company did send me my full refund as they stated on their website, so my case should say resolved.

  I am satisfied with your help, and I appreciate it very much. Thank you so much with your help!

   

  **** ******

  Sent from my iPad

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on 7/27/2025; it shipped 7/28/2025. I tried the product for seven days and had bad headaches and nausea. Stopped using it and contacted the vendor for instructions on initiating a return three times via email to their support email address with no response and once to a *** that was sending me other emails with product information, again with no response. I called their toll-free number and either no one answers or was promptly disconnected. I have sent the attached letter with the product to them for refund today. I also attached a copy of the packing slip and postal receipt for the shipment. The return was initiated within their 60-day 100% refund requirement. Once I have confirmation they received the product, I will also file a dispute with my credit card company if there is no response. I also noted that somewhere on their website they state they will also refund the postage to ship the product back which was $11.05,

  Business Response

  Date: 08/20/2025

  Hi *****,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced and appreciate the opportunity to address this matter directly.
  
  This message is in response to your BBB complaint, case number #********. We want to assure you that your refund request has been fully processed. A full refund was issued on August 20, 2025, for order ID ********. The credit has been applied to your original payment method and will reflect within the following timeframes:
  
  57 business days for credit card payments
  710 business days for debit card payments
  
  Additionally, a confirmation email with your refund details has been sent to you.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or require additional assistance, please dont hesitate to contact us directly. 
  
  Thank you again for allowing us the chance to resolve this matter.
  
  Warm regards,
  AquaSculpt Team 

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  End of April, 2025, product was sent out in May. The product is for weight loss. In the interview there is no discussion on: 60 -day trial. It was a package of 3 bottles of the product. Started called 6 weeks later and started to get the "run around". Numerous messages and texts and emails were sent stating the product has no effect on weight. I took the product to my physician and he said it was a scam and it was nothing but a vegetable tablet.I called numerous times and asked for a refund. No paperwork was ever sent with the product stating it was a 60-day trial and no refund. I was told to complete the 3 mo supply and then get back to them. Very upset. Misrepresentation, scamming the public, taking money, false advertisement. I reported this to **** and they said they will get back to me.

  Business Response

  Date: 08/12/2025

  Hi ****, 
  
  In response to your complaint number ********, we sincerely empathize with your frustration and understand how upsetting this experience has been for you. Your concerns are important to us, and we truly appreciate you bringing them to our attention.
  
  We regret to inform you that, as a chargeback was filed on August 10, 2025, we are unable to process a refund directly at this time. To help move forward, we kindly ask that you coordinate with your bank or credit card provider to follow up on the dispute you have initiated. They will be best positioned to assist you in resolving this matter.
  
  Please know that if you require any documentation or further assistance from our side to support your dispute, we are more than happy to help. Your satisfaction matters to us, and we want to ensure your concerns are addressed as smoothly as possible.
  
  Thank you for your understanding and patience.
  
  All the best, ****!
  
  AquaSculpt Support Team

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23737735
  
  I am rejecting this response because: what was exactly done for me? what was done against this consume who sold me something that was a scam. took my money, took a product that was not what they advertised. 
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 08/24/2025

  Hi ****,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. I know how important it is for you to have your refund as soon as possible. I've looked into this for you, but it appears that a dispute has been filed against this charge on 08/10/2025.

  Order ID: ********
  Product Name: AquaSculpt - 3 Bottle
  Total Amount: $194.26
  Status: Chargedback/Disputed
  
  We strongly advise coordinating with your bank to monitor the status of your request, as we are unable to process the refund on our end due to an ongoing dispute with your bank.

  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ****.

  AquaSculpt Team

  Customer Answer

  Date: 09/04/2025

  i did reach out to the c/c holder and explained the situation, right now it's being disputed, but the vendor still can object within a certain amount of days

  Business Response

  Date: 09/10/2025

  Hi ****,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to assure you that we will not reject the dispute request initiated by your bank regarding your Retina Clear purchase. Please check with your bank the details on when they will finish the dispute process. You will also receive a confirmation email from your bank with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ****.

  AquaSculpt Team

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23737735
  
  I am rejecting this response because: i have not be refunded yet. still waiting
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 separate orders of product from AQUASCULPT: Two on 2-16-2025, and one more on 2-17-25. After reviewing the products that I received, I decided to keep one order and return two for refund on 3-27-2025. AQUASCULPT was notified that I was returning two orders and they created a return ticket with return instructions, per their full refund guarantee. The orders were returned via **** (tracking #**********************) at a cost of $26. The returns were received by AQUASCULPT 3-31-2025. Two refunds were issued on 3-29-2025. Unfortunately, one of the refunds was for the one order that I kept, resulting in an underpayment $213.35. I contacted AQUASCULPT via phone calls, text and email explaining the discrepancy, receiving assurances from TJ and customer service that it would be resolved. To date nothing has been resolved and I have received form letter emails closing the return ticket. Details of the orders are as follows: Order #1 KEPT (2-16-25, invoice 8GAZ9GR7, cost $248.04, refunded $248.04 on 3-29-25); Order # 2 RETURNED (2-16-25, invoice 8GAZ9GRR, cost $152.64, refunded $152.64 on 3-29-25); Order #3 RETURNED (2-17-25, invoice CC2025-715SX-32265, cost $461.39, NO REFUND ISSUED)Per the AQUASCULPT return policy, the return postage of $26 will also be reimbursed and no questions asked.

  Business Response

  Date: 08/12/2025

  Hi ******,
  
  Thank you for bringing this to our attention, and I truly appreciate your patience.
  
  I completely understand how important this refund is to you, and I want to personally assure you that Im here to support you every step of the way. Ive reviewed your case, complaint number ********, and I can confirm that the refund for your AquaSculpt orders has been successfully processed.
  
  Refund Details:
  Order ID: ********
  Product: AquaSculpt - 6 Bottle
  Amount: $248.04
  Status: Refunded on March 29, 2025
  
  Order ID: ********
  Product: AquaSculpt - 6 Bottle
  Amount: $152.64
  Status: Refunded on March 29, 2025
  
  Regarding the return postage fee of $26, I understand your expectation, but kindly note that we are only able to refund amounts reflected in our system. We truly appreciate your understanding. To fully resolve your concern, I understand youd also like to follow up regarding the remaining refund amount of $461.39 for Order ID: ******************. Rest assured, weve coordinated this with our Coaches Team, and it will be looked into further. Once the refund is processed, the credit will return to your original method of payment:
  
  Credit card: within 5 to 7 business days
  Debit card: within 7 to 10 business days
  
  Youll automatically receive an email confirming the refundplease check your spam or junk folder just in case. The refund timeframe will begin once the transaction is completed on our end.
  
  If you have any further questions, Im here to help.
  
  Have a great day, ******.
  
  AquaSculpt Support Team
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/25, I purchased 6 bottles of Aquasculpt for $255.06 with the information that I had a 60 day money back guarantee of a full refund if I wasn't satisfied with the results as long as I returned all the bottles both opened and unopened. It NEVER says the price will be prorated based on the unopened bottles. I actually gained 2 pounds while taking this product and when I returned it, they only refunded me $170. When I asked for a copy of the policy, they stated they could not release it to me due to security reasons. I also asked to be addressed accordingly by my name and the responder continued to address me by my cousin's name, which is the email I use, which leads me to feel even more like I'm not being heard. I would like a FULL REFUND as promised in their video and on their website. Thank you.

  Business Response

  Date: 08/10/2025

  Hi ********,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. A full refund was issued on August 06, ***************** ********. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ********.

  AquaSculpt Support Team

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a double order since they advertised 100% guarantee and if for any reason I can return all bottles for a full refund! When I emailed them, they said I only had 60 days to return, however that's not what is said on their website. Copies attached.

  Business Response

  Date: 08/10/2025

  Hi ******,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. A full refund was issued on August 07, ***************** ******** and ********. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ******.

  AquaSculpt Support Team

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23695815
  
  I am not rejecting this response until they inform me of the amounts refunded. Also, I need to know if they want the bottles returned to them and if they do, they need to send me a return address label.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/21/2025

  Hi ******,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. I know how important it is for you to have your refund as soon as possible. Ive looked into this for you, and it appears your orders were already refunded. We want to confirm that your refund request has been fully processed. A full refund was issued on August 07, ***************** ******** and ********. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ******.

  AquaSculpt Team

  
  

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $234.00 for a 6 month supply of AquaSculpt in May. The agent and the advertisement stated that I could return it for a full 100% refund with 60 days. Well the AquaSculpt not working after 50 days. I called them on 07/21/2025 and they said to return all 6 plastic bottles for a full refund. They said to call back with the **** tracking number. The next day (07/22/2025) I called back with the tracking number. They then asked how many bottles I sent. I said all 6. They then asked how many were unopened. (I do not lie!) One was totally empty. One was partially empty due to to use. A third was full, opened by accident and closed immediately. The last three were still sealed. They then said that I would only get a partial refund. I objected. That is not what I was told on purchase. They refunded $117.00. They refuse to honor their original promise and NOWHERE is the unopened policy mentioned.

  Business Response

  Date: 08/24/2025

  Hi ********,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. The remaining refund amounting to $117.00 was issued on July 31, ***************** ********. The refund has been successfully processed, and as per our refund policy, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, ********.

  AquaSculpt Team

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited until ************************************************************************************* I had to return before the 60 days. They gave me incorrect information.

  Business Response

  Date: 07/31/2025

  Hi *******,
  
  Thank you for reaching out and sharing your concerns. I understand that the return process caused some confusion, and I appreciate your patience throughout. We know this wasnt the experience you expected, and Im here to help resolve it.
  
  This message is in response to your complaint #********. While our policy asks that returns be initiated within 60 days, we recognize that you acted based on the information available to you. As part of our 60-day money-back guarantee and our commitment to customer satisfaction, Ive processed a full refund for your order.
  
  Refund Details:
  
  Order ID: ********
  Product Name: AquaSculpt - 3 Bottle
  Amount:  $177.00
  Status: Refunded
  
  This credit will go back to the original method of purchase within 5-7 business days (credit card) or 7-10 business days (debit card). I'm also sending you an email confirming this, so please have a look through your inbox.
  
  Thanks again for trying AquaSculpt. If there's anything else I can assist you with, please dont hesitate to reach out.
  
  All the best,

  Iris

  The AquaSculpt Team

  Customer Answer

  Date: 08/08/2025

  Yes, my complaint has been addressed and a credit is pending. Thx

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Aquasculpt product on 5/16/2025 under their 60 day money back guarantee. I tried the product for 45 days and saw none of advertised benefits. The product did not work for me as advertised. I sent an email to Aquasculpt on 6/30, well within the 60 days allotted for the money back guarantee, requesting a refund and return instructions for the product. Over the course of the next 15 days agents from Aquasculpt corresponded with me offering me deals and alternative options, I refused all of these and continued to request a refund and return instructions. Finally on 7/17 after multiple emails, they advised that since my refund request had not been completed within the 60 days, they were unable to comply. The delays were clearly a malicious attempt to undermine my ability to obtain a refund under their advertised 60 day money back guarantee. This is false advertising and deceptive business practice. I would like a full refund of my purchase price, and I am happy to return their product to them under the money back guarantee they advertised. Screenshots of the correspondence are attached.

  Business Response

  Date: 08/21/2025

  Hi *******,
  
  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to make things right.
  
  This message is in response to your complaint number #********. We want to confirm that your refund request has been fully processed. A full refund was issued on August 07, ***************** 8GAZO5EG and 8GAZO5EK. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  You will also receive a confirmation email from us with the refund details.
  
  We value you as a customer and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Have a great day, *******.

  AquaSculpt Team

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********