Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd I placed an order with Cortexi for one bottle of their product. They promptly sent me an email confirming my order and saying the order had been shipped and included the following tracking number. **************************. The number included a link to the *** website which stated that they were awaiting the package and would update a delivery date when they received the package. After 8 days with no change to this status I sent an email to Cortexi to inquire why my package was still not delivered neither to myself or even to ***. I received a response that apologized for the delay and assured me the shipment had been made and they gave me a tracking number. It turns out the tracking number was the same one they gave me the week before and it had still not changed its status as waiting to receive the package. I responded to the email by stating the situation had not changed and I wanted to cancel the order and receive a refund of my purchase of $69. I received another email in response to that which was almost identical to the first one stating the order was shipped and here is you tracking number. It was still the same number and no changes to the status on the *** website. I responded that again, as I had not received my order and it didn't look like I was ever going to, I wanted a refund. As of this writing I have gotten no response to the second request.

  Business Response

  Date: 02/26/2024

  Hi ****, 
  
  I am sorry to hear that you have not seen success using our supplement. 
  We have many happy customers, but everybody's body is different. 
  
  I am happy to inform you that your purchase was covered by our Money Back Guarantee, and that we have processed a full refund for your purchase. 
  
  Please allow 5 - 7 business day for your credit card company to reflect this on your statement. 
  The refund has successfully processed on our end. 
  
  Please do not hesitate to reach out if any further questions arise. 
  
  Thank you, 
  
  ************
  Customer Success Manager  

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tinnitus, Cortexi says they cure it, also they claim ingredients on the bottle that I am very familiar with that is not at all sweet tasting yet the supposed tincture taste like grape juice and vegetable oil mixed.

  Business Response

  Date: 02/29/2024

  Hi ****, 
  
  We are sorry that you did not like taste of our product.
  A full refund was issued on Feb 28, 2024 for $84.48.
  I have attached a screenshot for you reference. 
  
  It can take 5-7 business days for the refund to appear back on your card, but is has been processed on our end. 
  Please contact us at ************** or email: ************************************* if you have any additional questions.
  
  We hope this takes care of any issues you may have. 
  
  Tank you, 
  ************** 
  
  Customer Success Supervisor 
  
  

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel my order but unable to get any kind of response or information on how to stop order.

  Customer Answer

  Date: 02/22/2024

  The company in question has refunded me in full ,

  Thank you, *******************. 

  Business Response

  Date: 02/29/2024

  Hello ***, 
  
  We apologize regarding the delay of the refund.
  A full refund was issued on Jan 31, 2024 for $294 and $177.
  I have attached a screenshot for your reference. 
  
  Please contact us at ************** or email: ************************************* if you have any additional questions.
  
  We hope this solves any issues you may have. 
  
  Thank you, 
  *****. 

  Customer Answer

  Date: 03/07/2024

  Resolved. Thank you. 

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Cortexi product which claims to eliminate Tinnitus appears to be a total HOAX. *** product did not work at all for me. Furthermore, the product is sold through Global Commerce out of ********** who is a partner in this effort to take customers money. In addition, the Cortexi marketing claims are hollow and the Global Commerce Support Team are part of the fraudulent company charade. To be specific: *** marketing claims that the formula will eliminate Tinnitus after 14 days of usage, but suggests that further gains in brain clarity will be noticed if used for a full two months, and all the changes will be permanent if used for 3 months. Living with Tinnitus is terrible so I purchased 3 months for $177. *** marketing also boasts a money back guarantee. After 10 days of use I emailed Global Commerce support to tell them that my tinnitus had not yet been relieved, but I was still excited to reach 14 days as that was the Cortexi promise. ***n I was told by return email that, contrary to what the marketing claimed, it would take 3 months before the Cortexi would relieve the tinnitus, and by the way would I like to buy more bottles. I said not at this time. I went on taking the Cortexi for just over 3 months with no improvement in my tinnitus. I emailed Global Commerce and told them I was very disappointed that the Cortexi did not work and I wanted my money back. ***n I was told the money back gaurantee expires at 2 months. I said you told me it wouldn't work till 3 months, and I wanted it to work, so why would I return it at 2 months. ***y said sorry but that;s when the warranty ends. Its bad enough that it doesn't work, its criminal that they don't honor their warranty claim and give you a refund after it clearly doesn't work. ~******

  Business Response

  Date: 02/29/2024

  Hi *****, 
  
  While our refund policy usually operates within a 60-day timeframe, from the date of purchase, we understand your frustration.
  As a goodwill gesture, we have decided to provide you with a full refund.  
  
  Please allow 5 - 7 business days for this to be reflected on your credit card statement.
  I have attached a screenshot for your reference.
  
  We want to ensure you are satisfied with your outcome.
  

  Thank you,
  
  *****.  

• Initial Complaint

  Date:01/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product for my husbands tinnitus. They claimed that he needed to *********** months worth because he had had it so long, my husband was in the Air Force and has been suffering with this infliction for many years. The order never arrived. The credit card was billed and paid , tracking shows it was shipped on 12/20/23, but it is stuck somewhere we dont know and it shows no updates. So then I got suspicious and decided to check this site for other complaints and saw that the company is a fraud.

  Business Response

  Date: 02/29/2024

  Hi ********, 
  
  We apologize that you did not receive your order.
  A full refund was issued on Jan 17, 2024 for $294.
  I attached a conformation for your records. 

  Please contact us at ************** or email: ************************************* if you have any additional questions.
  
  We hope this resolves the issue.
  
  Regards, 
  ********** 

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It did nothing and when I asked for the 100% guaranteed refund they said sorry it didn't work buy more and keep trying

  Business Response

  Date: 02/29/2024

  Hi *****, 
  
  While our refund policy usually operates within a 60-day timeframe, from the date of purchase, we understand your frustration.
  As a goodwill gesture, we have decided to provide you with a full refund, even though it is outside of the regular 60-day period.
  
  Please allow 5 - 7 business days for this to be reflected on your credit card statement.
  Attached is a screenshot for you records. 
  
  We want to ensure you are satisfied with your outcome and we hope that this resolves your inquiry.
   
  Thank you, 
  ************ 
  
  Customer Support Manager 

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/06/2024 I watched a video on ******** about this product Cortexi. Presenting the video was a man named *****************************. Seemed legit enough so I ordered the 6 bottles quoted at the discounted price per ******** verbally and the extending ad. Received confirmation on order num6GUZWTA7. Amount charged was $294.00 plus tax so $310.17 total. Received a another confirmation that my _2 orders were received. Second order number of 6GUZWTAF, So I became suspicious. I looked at my charge card to see 2 separate charges. Called the number **************, talked with a ********, Chinese sounding woman, with a dog barking in the background. more suspicion!! She claimed I had to order 6 bottles at the regular price in order to receive the 6 other bottles at discounted rate. So the first order I actually did make at $49.00 per bottle was correct. they then by their own accord added another to my order at $208.89 including tax. So what this ******** told me doesn't even add up to be correct. These items have been shipped and are in transit,( tracking number ***********************) 01/08/2024 so I'm forced to wait till they arrive. I will then call for a full refund, which by the way ******** states has to be done within 48 hours. According to ad you can return anytime with a full refund. I believe this cortexi is a complete scam!!! False advertising, and lying from service people.

  Business Response

  Date: 02/29/2024

  Hello *****, 
  
  We apologize for the delay regarding the refund, but we do not see any product returned to our fulfillment.
  However, we have made an exception and a full refund was issued for you on Feb 28, 2024 for $208.89.
  Please see attached screenshot for your records.
  
  It usually takes 5-7 business days for the refund to process back to your card, but it has been processed on our end.
  We are sorry for any confusion for your returned package, but we looked high and low and were not able to locate it. 
  
  Please contact us at ************** or email: ************************************* if you have any additional questions.
  
  We hope this resolves your inquiry. 
  
  Thank you!
  ************** 
  
  Customer Success Manager 

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13/23 I spoke with ************************* at Cortexi about the products. He explained them to me and stated he would send a 6 month supply with the provision that if after taking them for 60 days with no improvement that all products could be returned for a refund. I called Cortexi on 1/2/24 after the 60 days to tell them I had no improvement and that I was returning all the unused products as I was instructed to do. The man referred me to customer service so they could get my order number and see if I was eligible for a refund. I got an email from customer service stating that I had not returned the products before the 60 days was over so I was not due a refund. I emailed them and told them that I was told to take them for 60 days and then return them if no improvement. They ignored my email. I told them I was filing a complaint with the Better Business Bureau. I got an email telling me to return the products and send them the tracking number which I did. The products were received by Cortexi on 1/8/24. I emailed them and told them they had received the products back and I would be waiting for my refund. They responded with the same "not eligible for refund as products were not returned within 60 days." Why did they tell me to return the products and then give me the same denial reason. I want a full refund of the purchase price as was promoted by *************************. Thank you

  Business Response

  Date: 02/29/2024

  Hello *******, 
  
  We apologize for the confusion pertaining to your refund.
  It Looks like when you called us the second time your Money Back Guarantee was one day over the 60 day mark.
  However, we have extended your Money Back Guarantee and have processed your refund today of $352 .39.
  
  We hope this resolves your inquiry.
  
  Please contact us at ************** or email: ************************************* if you have any additional questions.
  
  Thank you,
  ***************************.
  
  Customer Succes Manager 

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** Payment Terms:$294.00 + $19.11 Taxes Payment Method:Discover ending with **** Order Date:October 10, 2023 Registered Email:********************* Registered Phone:********** Cortexi is offering a 60 day money back guarantee for this product. About when my 60 days was up I contacted them by email and asked for a refund explaining that I have had no results. They wrote back and said it takes 70 to 80 days to take affect and that they would extend my money back guarantee another 30 days. I said that's ok. So when I emailed them on Jan 4 and told them it does not do anything for me and I would like a full refund. They wrote back and offered me half of my purchase amount plus they said I could keep the rest of my product. They wanted to know if that was ok. I wrote back and said No, why would I want to keep a product that does not work for me. I want my full refund of ******. As of today they have not responded back to me. I have also emailed I guess the owner of cortexi *****************************. I never get a response from him either. If they offer a money back guarantee then they should honor it. I got the product from Cortexi ***** ********* #*** ****** ** *****. That ***************************** contact info : *******************************************************************************. ********************************************* I ordered 6 bottles of this stuff. All I want is my money back. Also there is this to contact customer service : ******************** Email: ************************************* I am not sure of a phone number because there is no phone numbers on any of my stuff from them.

  Customer Answer

  Date: 01/08/2024

  They reached out again and offered a 60% refund and I could keep the rest of the product. I wrote back and said no, again it does not do anything so why would I want to keep something that does not work for me. I requested a 100% refund. As of right now I have not heard back. 

  Customer Answer

  Date: 01/09/2024

  They have contacted me again : 

  Hi *****
  We appreciate you contacting us about this matter.
  With our 90-day Money Back Guarantee we do accept returns for opened bottles.
  However, it's important to note that for a complete 100% refund, all bottles, whether opened or unopened, must be returned.
  If the items returned do not match the total number of bottles originally purchased, a refund will only be processed for what was returned.
  Please remember that the product (s) will be refunded
  only when processed as a 'Return' at our fulfillment Center:
  Address: ******************************************************* RMA: 6GUZR7T3
  Please make sure to also write this RMA #6GUZR7T3 on the outside of the package and if possible put the original packing slip inside the package with the returned items.
  Once we receive the package we will issue the 100% refund.
  Please let us know if you have any other questions or concerns. We will be happy to assist you.
  Warm regards,
  Customer Support

  I will come back and update when they finally refund me. I am returning all 6 bottles and I did take a picture of them before I closed the box for my records. The pics are date and time stamped.

  Customer Answer

  Date: 01/12/2024

  I have returned all 6 bottles. Says it will be delivered on January 13 **** with weather permitting. The pics I took are date and time stamped. Now I will just wait until I get my 100% refund and then I will update this complaint.

  Customer Answer

  Date: 01/26/2024

  They have contacted me and told me that they received the package but I provided them with an invalid tracking number. I sent them a pic of the tracking number and when they sent me a message back they clearly wrote down the wrong tracking number.   I sent them back a screen shot of the tracking history that clearly has the tracking number on it. Also the receipt and the tracking number that I got from the post office. I sent that one the first time.  

  Customer Answer

  Date: 02/16/2024

  On Feb 15 2024 I finally got my refund of 313.11. 

  Business Response

  Date: 02/29/2024

  Hello *****,
  
  We apologize for confusion with your refund.
  
  A full refund was issued on Feb 15, 2024 for $313.11.
  Attached is a screenshot for your records. 
  
  Please contact us at ************** or email: ************************************* if you have any additional questions. 
  
  We hope this resolves any issues. 
  
  Thank you, 
  
  **********

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  ***********************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried this product (Cortexi) along with two additional supplements **************** they convinced me into purchasing( I fell for their sales pitch looking for the miracle cure)and I noticed no change whatsoever from previous tinnitus symptoms after using for 2 months. Contacted them about their guaranteed 60 day refund, but unfortunately I was over by two days and they refused to refund my money. I believe after 60 days of use, it does nothing for tinnitus. If you dare try their product(s), make sure you notify them well before the 60th day if you are thinking of returning their worthless product(s). Was told it may take 3 months to notice results, but their refund policy is 60 days. Notified them shortly after the 60 days that aftr taking religiously for two months, there has been absolutely no change to my condition and since i passed the 60 days they would not refund my money.

  Business Response

  Date: 02/28/2024

  Hello ****, 
  
  While our refund policy usually operates within a 60-day timeframe, from the date of purchase, we understand your frustration.
  As a goodwill gesture, we have decided to provide you with a full refund, even though it is outside of the regular 60-day period.
  We want to ensure you are satisfied with your outcome.
  Please allow 5 - 7 business days for this to be reflected on your credit card statement.
  
  We hope this resolves your inquiry.
  
  Thank you, 
  ************ 
  
  Customer Success Manager  

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************