Complaints

This profile includes complaints for Station Dental Group, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Station Dental Group, PC

  14001 E Iliff Ave Ste 104 Aurora, CO 80014-1424

• 

  Station Dental Group, PC

  4625 Trail Boss Dr Ste G Castle Rock, CO 80104-2803

• 

  Station Dental Group, PC

  9358 Dorchester St Ste 103 Highlands Ranch, CO 80129-2511

• 

  Station Dental Group, PC

  10090 W 26th Ave Unit 400 Lakewood, CO 80215-1400

• 

  Station Dental Group, PC

  6316 Ward Rd # 15 Arvada, CO 80004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen for an evaluation at this dental office 16 months ago, a free consultation. In April this year I received a statement via text saying I owe them $75. There is no visit information on the text and the phone number included is not valid. I have been calling once a week, every time I get the text, and the office cannot explain the charges but they said I should pay it. I requested a paper invoice, explaining the charges, and several times they said they would send it. They are harassing me and it feels like a scam.

  Business Response

  Date: 06/25/2025

  This balance is now $0. Nothing is due

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would request kindly that the BBB take seriously any additional complaints from other customers, in case this is a fraudulent scheme by this dental company to request payment when none is actually due  

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to use Station Dental because it was a contract provider covered by our dental insurance. The first day we went in and made an appointment for our daughter's routine dental exam and provided both of our insurance cards, one is medical that is the primary and the secondary is specific to dental. At that time, they understood that the primary needed to be submitted first and then the secondary. After our daughters routine dental appointment that is fully covered by our insurances, they submitted a claim the next day, but to the secondary insurance without first going through the primary insurance and it was denied for that reason. We called them and they stated they didnt have our primary insurance card, so we went in and gave it to them again. Then we started receiving texts we owed the money for the routine dental exam; we were told to ignore them and that they came from a third party. We continued to receive them and after a month and no claims to our primary insurance, we called again and they said they were filing the claims. We continue to receive the texts and with still no progress we kept calling and kept getting the same story that they were filing the claims. Now over five months later and still no claims to our insurance companies, we receive a collection letter from them requesting payment.

  Business Response

  Date: 06/23/2025

  We have found the billing error and have resent the claims to medical insurance first as requested by the customer. We expect full resolution soon. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23375746
  
  I am rejecting this response because: I did finally see the claim go to the medical insurance and they made a partial payment, so the rest can go to the dental insurance; however, they put me as the patient, not my daughter, so the dental insurance claim will be denied and the medical claim for me needs to be corrected.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/10/2025

  We did catch this mistake and have already made corrections and resent.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23375746
  
  I am rejecting this response because: The business submitted me as the patient and not my daughter. The insurance claim needs to be corrected with the right patient.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/24/2025

  Update: still in process. 
  07/18/2025 FEP Blue paid out claim under the wrong patient. Per representative claim was voided. Adjustment in process as well as take back of the incorrect payment. 

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this practice in August 2023 and have received bills and threats to collect on estimates, not services rendered, ever since. I have to call every few months to get this cleared up but they still try to bill me for work I never had done.

  Business Response

  Date: 06/23/2025

  we have a $0 balance showing and nothing due. I believe this has been resolved

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/18/24. I went into a regular scheduled preventative care visit at Station Dental located on Iliff Avenue. At that time, I was told that I had no balance forward prior to that date. Then during the exam, I was told that I would need to have a more extensive cleaning and that they would do half on that day and I would return on 10/1/24 to complete the work on the second side. I was told thats they would file with my insurance, which is *****************, and that my estimated share of the cost for the first day was $180, which I paid at that time. When I returned on 10/1/24, I paid an additional $211.71 for services performed that date. I then received a bill on 10/22/24 with an itemization of charges, including payments by me and by the insurance. The statement again confirmed that I had no balance forward as of 71/24 but, due to care on the two dates mentioned above, I now had a balance due of $551.29. However ***************** says my share for those procedures was $0, for each of those days and that *** had paid according to the contract. When I attempted to recover that money from Station Dental I was then told that actually I owed them $508.29 for services from 9/8/2023, and that they were holding the money that I had overpaid for services as stated above as part payment against that charge. I had never received any bill stating that I owed additional money for that 2023 visit. They stated I owed them this money because the insurance did not pay the claim. However, it was clear to all parties that the insurance did not pay the claim because Station Dental had not submitted the appropriate documentation, and they were notified of that deficiency. ******************** benefits EOB states that my share for that visit is also $0. The business manager from Station Dental tells me that the $508 is my responsibility because *** paid nothing despite the fact that they paid nothing because Station Dental did not provide the appropriate documentation.

  Business Response

  Date: 12/12/2024

  Mr. ********* presented to office on September 08, 2023 for services which were  a medical necessity. At time of service, we informed Mr. ********* his estimated patient portion under his insurance plan- United Healthcare (UHC) would be $430.00 and his dental insurance-UHC estimated portion would be $750.00. Mr. ********* agreed and signed the treatment plan (P2). On September 13, 2023., *** denied payment of claim, stating Records show this treatment appears to be for preventative reasons and not active dental disease (P3). On March 27, 2024., the dental office re-submitted claim for reconsideration and provided additional supporting documentation, which was denied a second time for the same reasoning, leaving patient with a balance of $750.00. The office then mailed a letter of appeal to *** which we are currently waiting for a response. We have requested *** to reconsider the decision once again. Should *** deny the appeal we have also requested for the insurance company to provide proper documentation stating that patient be held responsible for the full cost at our usual and customary rate (UCR) of $1936.00.

  
  On September 18, 2024, Mr. ********* presented to the office and was informed of recommended services. Mr. ********* agreed and signed consent (**) The total UHC allowed amount $484.00 of which insurance paid $334 (P5). Leaving patient with a responsible portion of $150($75x2) which is highlighted in P4 where patient was informed this would not be billed to his insurance company. Patient paid a total of $180 at this visit.

  
  On October *******., Mr. ********* presented to office and was informed of recommended services. Mr. ********* agreed and signed consent (**). The total UHC allowed amount $263 of which insurance paid $263(P6). Leaving patient with a responsible portion of $0. Patient paid a total of $211.71.

  
  Mr. ********** account currently has a balance of $508.29 for services provided September 08, 2023. Patients total responsible amount was  $1330, patient has paid a total of $821.71. Leaving his account with a balance of $508.29. The office is unable to refund any dollar amount due to the pending appeal.

  We are making every attempt to get cooperation from ******************

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22668742
  
  I am rejecting this response because:it ignores certain facts pertinent to the case. 
  I never received any notice from Station Dental that their claim to the insurance company was denied for date of service 9/8/23 and that additional money was due from me as the patient. In fact I am including a copy of the bill I received from Station Dental, dated 10/7/24 stating I had no forward balance (see attached). That bill states that I owe $551.29 for services provide in September and October of this year, 2024. It is only when there was a 3 way conversation between Station Dental, myself, and my insurance company, where it was confirmed that in fact, based on the contract between Station Dental, and my insurance,I had overpaid for services for this September and October and was due a refund, did they suddenly discover that in fact I owed money for 2023. Therefore they were going to apply this refund to that balance. When we discussed the date of service that date of September 28, 2023, for the first time in November 2024, they were informed by the insurance company the claim was denied because they did not provide the documentation that was requested. The business manager has now said that they have now provided that on December 3 of 2024 in an appeal and they will hold on to my money until they hear a response to the appeal. 

  It is ridiculous to assume that I signed a financial agreement that says that I will pay for denial for ANY reason when the denial was in fact because Station Dental did not follow due diligence in submitting the requested documentation. If that were the case, why should station dental even bother to submit any claims, knowing that they could just come after the patient for the full amount because they did not receive money from the insurance company for any reason?

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/01/2025

  December 31, 2024
  
  This is in response to complaint: 22668742
  
  It is unfortunate to hear Mr. ********* has rejected our initial response.
  The dental services that were rendered, were provide by a subpar provider. We pride ourselves in patient care and always delivering a stellar experience. Our office submits claims to dental insurance companies as a courtesy to our patients. We submit proper documentation for claims to be processed and paid. However, Mr. ********** dental insurance plan denies more claims than any other insurance, which not only has angered Mr. ********** but so many other patients across the country. Our office submitted an appeal for ************************ in hopes his insurance will reconsider the original decision.Submitting an appeal is not usually a standard procedure most offices do, but we have taken this extra step in good faith to show our patient we would like to see the best possible outcome for both parties.

  We are currently waiting for a response from ********************************* At this time, we are asking for this complaint to be closed.We are not prepared to refund Mr. ********* since dental services were rendered and our dental provider is only compensated for the services that are *********** would be extremely unfair to our provider to refund Mr. ********* for the dental services he needed and received.
  
  Thank you for your time,
  
  Station Dental Group

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recommended to this dental by my previous dentist and at first the visit was okay. This place is a scam, they will only provide the work that they recommend and if you deny any work, they get an attitude with you. They ask to pay for at least half of the amount if you need to come back to get some work done. I had my daughter get some work on her tooth and paid the whole amount upfront and they still are trying to charge me that amount even to this day I have tried to contact this place several times and every time I get a different answer whether its billing or they state that someone will call me back and they don't. Every time I call, they try to minimize the charges and call it something else are for the charges. I just want to pay for what I owe and be done with it but I want it for be what I actually owe. BEWARE ON THIS LOCATION, DONT GO TO THIS LOCATION. YOU HAVE BEEN WARN.

  Business Response

  Date: 12/08/2023

  When we are in network with insurance we are bound by our contract with that insurance company. Any deviation from what their estimate of benefits says is considered insurance fraud. We take patient portions ahead of time based on our best estimate of a patient's policy. If there are changes once insurance has paid, we have to honor those, even when it is a payment that is declined and leaves a patient balance, if the insurance company suggests that the patient is responsible. We do our best to estimate as closely as possible, and always present and have a financial estimate signed by the patient. This agreement clearly states that unpaid balances by insurance may end up as a patient responsibility. Our Director of Operations spoke with the patient when requested and sent a statement showing full accounting breakdown per the patient's request. Nothing about this was a scam but simply a normal patient balance after service and insurance payment.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a SCAM. We have received 3 different bills of varying amounts. Insurance was charged incorrectly. Then 8 months after the visit we get a bill for $350+. We have insurance that covers a routine exam which is what my wife got. They charged her $91 the day of for something insurance didnt cover, checking for gingivitis and gum desease. Im pretty sure that is routine in any regular dental exam. My wife didnt know so she paid it. Im at a loss how a simple regular cleaning and check could cost us $450 out of pocket with insurance that covers a routine exam. Now we are being told they will do an audit of the bill to see why we are being charged. They cant tell us why we are being charged for things or why we paid $91. They keep saying you saw the iPad and agreed. The only iPad seen was one to pay. You all need to look into this place and get it shut down. They are scamming people and insurance companies out of money, claiming services provided that were not.

  Business Response

  Date: 07/14/2023

  This is not from a patient of record and we are unable to discuss anything with them.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have informed this business that I no longer want to receive their services and they transferred my records to another dentist in June 2022. Despite transferring my records they continue to call, text, and email me requesting that I schedule an appointment. I am asking for your assistance in stopping this business from contacting me.

  Business Response

  Date: 01/13/2023

  We did not hear from the patient that he did not want communication from us. There were no responses to text messages or emails and phone calls to the patient went to voicemail. We have marked him as an inactive patient and deleted his email so that he should no longer receive anything from us. We apologize for any inconvenience.

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18729300
  
  I am rejecting this response because:
  

   

  What the business is stating is false.  I specifically requested no further communication when I had my records transferred to another dentist.  They have repeatedly ignored my requests for no further contact.  This response is the first time they have agreed to not contact me again.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March ************************ that I had to have a crown. Since then United Healthcare has been denying the claim because they said that a crown was not necessary. Today (8/23/22) I received a call notifying me of a $600+ balance on my account because they said insurance was not paying for it. As a ******** patient who fulfilled my copayment obligation, it is either a fight between the insurance company and the dentist or its malpractice. If patients have to question and get second opinions for crowns, its not even worth the $1500 per year that we are given for dental care. If insurance said a crown was not necessary and the dentist cant provide proof that it was, then the dentist should have to write off the balance or I need to file a complaint with the state and possibly file for malpractice. People on ******** dont have this kind of money.

  Business Response

  Date: 08/25/2022

  None of the doctors at Station Dental are allowed to over-diagnose treatment to take advantage of patients, and they have regular chart audits with our Chief Clinical Officer to ensure this is not happening. Insurance companies are not who should dictate what treatment should and should not be done, it is the treating doctor that has to make this diagnosis and it is done with the patient at the time of service. After further review we fully support the need for this patient to have had a crown as his restoration. We have sent all supporting documentation to the insurance company and even though it has been over a year, we are still working this denial to try and get payment for the patient. If we are unsuccessful, the patient is also able to fight with the insurance company to try and get payment and we can provide all documentation to the patient. Unfortunately this is what sometimes happens, and in the instance where insurance does not pay it is the patients responsibility. We can never know who is reviewing cases and approving or denying payments. It is a very small percentage of cases where this happens, but due to the inconsistent nature of insurance reimbursement every patient is provided a full treatment plan with all estimated fees and a disclaimer that they must sign before any treatment is started. This disclaimer signed by the patient filing this complaint is attached for reference. Please do not make this document public. If any additional reference or context is required I am happy to be available. Thank you.

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17757600
  
  I am rejecting this response because:

  It is my understanding that in ********************************************************* in my case balance billing as I call it, by implementing new law.  I would like the following:

   

  1.) Explanation as to why this dental office feels they are not violating ******** Law.  Please reference C.R.S. 10-16-705(3).

   

  2.) I would like copies of all appeals to date to make sure the dental office met the contractual issue of timely filing of appeals.

   

  3.) I would like copies of all supporting documentation regarding my treatment.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/21/2022

  This is not a case of surprise billing. A signed treatment plan is shown that we were as clear as possible with the patient about the fees and their responsibility.

  We have submitted multiple appeals to the insurance company and are still working this on the customer's behalf. We did just receive information this week that they will accept another appeal. Our insurance claims processor has apparently only sent the same information multiple times so we will be putting together a more robust package. After reviewing the patient records it is with 100% certainty by our treating doctor and Chief Clinical Officer that the treatment diagnosed and completed was correct.

  As far as patient responsibility, every insurance company has many different contracts and will usually dictate whether a patient is owed the remainder or not when something is denied. We are looking into the contract with the patient to see how theirs is written. Normally, as it also states on our signed treatment plan, unpaid insurance reimbursements do fall on the patient to pay.

  The requested information cannot be provided in the 7 day timeframe allotted by the BBB for response. Thank you