Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just been notified that my bill went to collections, I have never had an issue paying bills on time. I can't pay a bill that I never received. Just like all these other people, Colorado Imaging Associates just sent my bill to collections without even contacting me. I called them and their billing company said they called me back in February of last year 2021... I don't believe that one bit. Unethical practices from this company has dropped my credit score from 800's to 600's, not happy. I have plenty of money to pay this bill, but I can't pay what I never received.

  Business Response

  Date: 01/23/2023

  We sincerely apologize for the experience this patient received from our company. A review of our billing data shows our billing department sent multiple billing statements on 12/7/2021 & 1/6/2022 to the home address we have on file (2016 ************************************************************ address listed on the complaint). After no response to the statements, our billing department attempted to call the patient on 1/20/2022 & 2/21/2022 at ************ (same phone number listed on the complaint) again there was no response from the patient. On 2/4/2022, our billing company sent a formal letter to his home address on file, notifying the patient we were unsuccessful in reaching out via mail and by phone, again no response. After these unsuccessful attempts to contact the patient, our billing department followed procedure and sent the account to our collection agency.
  
  

  Kind Regards,

  
  
  Colorado Imaging Associates

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CT scan done on 2/28/2022 at St ********* in **********. I received the hospital bill and a bill from Colorado Imaging Associates in the amount of $61.71. That was paid in full in July 2022. On 11/22/2022, I received a call form a collections agency saying that I owed $392 to Colorado Imaging Associates ****** I never received a bill or phone call previously for this charge. *** told me that my insurance had denied the claim and that I was responsible. I called my insurance company (Anthem BCBS) and filed an appeal, which is still in process. Upon further discussion with my insurance company, I learned that they had previously denied the claim submitted by Colorado Imaging Associates twice: the first time on 3/4 2022 and the second time on 4/5/2022. My Explanation of Benefits shows that the claim was for $392 but the balance I owe is $0. Because the medical provider did not seek pre-authorization, and the insurance company saw the procedure as medically unnecessary, it was denied by the insurance company and determined that the charge is the responsibility of the medical provider. Further, the insurance agent let me know that it is against the contract between the medical provider and Anthem BCBS for *** to bill me for that balance, otherwise known as "Balance Billing". In the State of Colorado, this is also known as Surprise Billing and is illegal. I requested a statement from Colorado Imaging Associates and they were unable to provide one, stating that my account had been closed and sent to collections. On 12/19/2022, a third party person showed up at my parents resident (in a different city than where I live) trying to serve me papers for this charge of $392.On 12/20/2022, I have paid collections what they were asking for ($459.03 = $392 + interest) but ultimately, this charge breeches the contract between the medical provider and my insurance company. I would like a refund of $459.03 and to warn others of this malicious practice.

  Business Response

  Date: 12/21/2022

  ******************,

  I am so sorry for the poor accounting on your claims. I have worked with the billing company account manager and she indicates that this was our error in how your account was handled. The second CT was denied and should have been written off and yet somehow that did not occur.

  I apologize for this error and I have requested that they process a total refund to you for $459.03. I have also verified that this has been cancelled at the debt collection agency and that there are no outstanding legal issues or any notifications sent to credit bureaus. I have asked our billing account manager to look at her account processing processes to ensure that those performing these tasks do so with accuracy. 

  Again, I am truly sorry for the error and the mental anguish this has caused. If you ever have any future billing questions or concerns please don't hesitate to call our office directly and ask to speak with either ****** or myself ***. We can be reached at ************. We do use an outside vendor for our billing however we have direct access to the data and the people that work for the billing company.

  *******************, COO

   

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent medical bill from Colorado Imaging Associates. They sent me a bill and harassed me with predatory phone calls about $26 after they billed my insurance over $300, despite me never signing any form that I was consenting to them performing services during my ** visit. The forms I signed I read very clearly and the services I would receive would only be billed through Centura health. This is a money grab and a predatory practice. The doctor listed on this bill does not even practice in the state of Colorado. He is licensed in *****, meaning I could not receive care from him, especially at 1 in the morning when I was at the ** in Lakewood, Colorado

  Business Response

  Date: 12/01/2022

  I have reviewed the account information for ********************** and I can assure him that this is not predatory or fraudulent billing. I have attached the signed authorization which clearly states in section 2 that there may be independent practitioners. Radiology studies are read by a licensed and fully trained radiologists who are not employees of the hospital and thus we bill independently. 

  The radiologist that interpreted his study does reside in ***** however he is licensed in Colorado to perform his work via teleradiology. He is fully trained and credentialed with the Centura facility where this study was performed. He is listed on our website as a group physician.

  We billed his insurance and they applied $26.65 to his coinsurance.  We followed our normal billing protocol.he got a bill on 10/14, 11/14 and a call on 11/28.  He called on 11/29 and said he never authorized for our services,said he will contact his lawyer to fight this and requested a bill which we sent out on 11/29.  

  The charges are legitimate. 

   

  *******************, COO

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18477115
  
  I am rejecting this response because:The doctor working at the time in the hospital in Lakewood, Colorado read my scan. The doctor located in ***** had no contact in regards to my scan. This is fraudulent claiming work was done that was not done by the aforementioned doctor. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up payment plans on two separate accounts. One for $29 and one for $45. I called and paid in full the remainder of my balance which was $353.00 on nov 5th 2022. On Nov 12th and 16th I was charged the $29 and $45. I called two separate days to have those credited and closed the accounts. Again Nov 22nd and today Nov 24th my card was charged for the 2 payment plans that were promised to be closed. This is theft! They wont close my account even thought they say they have and there is no longer a balance. I have emailed and called several times to no avail

  Business Response

  Date: 12/01/2022

  I reviewed the account for ************** and yes the mistake was made on the 12th and 16th however the 22nd and 24th were the credits to refund her account. They were not additional charges. I am very sorry for the mix up on the account and have reviewed our procedures with the billing company to hopefully prevent this mistake from happening in the future. 

   

  The account is now at a zero balance. 

   

  *******************, COO

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18459739
  
  I am rejecting this response because:

  I have proof of withdraws made on these days as well as the initial refund. There are 4 withdraws ($29 x 2, $45 x2) made and 2 refunds ($29 x1 and $45 x1). 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/08/2022

  ***************,

   

  I see what you have posted however the Oct 12th payment of $29.00 and Oct 17th payment of $45.00 were the scheduled monthly payments for Oct. You then paid the full balance of both accounts on Nov 5th. This is where our clerk erred by not shutting off the auto monthly withdrawal, thus the extra payments were made on Nov 12th and Nov 16th. Those were refunded shortly thereafter in Nov. I have attached an Excel spreadsheet with the transactions of the accounts showing the single overpayment and the refund. If you have other information showing additional withdrawals outside of the corresponding posting dates shown on the record, please forward them to me. Both accounts now show a zero balance. 

   

  *******************, COO