Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a $40 bill in the mail. I paid the bill online, have a receipt, and the credit card statement. I now received another bill. After reading ****** reviews it seems this is a common problem with no solution.

  Business Response

  Date: 08/25/2025

  We apologize for the frustration this has caused. After reviewing the account, we found that the patients $40 payment was made online on 8/5/25. While the payment was received immediately by the bank, it takes up to two business days to clear before we can post it into our system. As a result, the payment officially posted on 8/7/25, which happened to be the same day our system generated and mailed the most recent billing statement.
  This created the appearance of a duplicate bill, when in reality the payment was already being processed. The account is now fully resolved with no balance due.
  We understand how concerning it can be to receive another statement after payment has been made, and we regret the inconvenience this timing issue caused. We are reviewing ways to better align our billing and payment posting processes to avoid similar situations in the future.

   

  Kind Regards,

  Colorado Imaging Associates

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unbeknownst to the consumer, this company billing department leaves voice mails but does not provide any kind of identifier as to who is calling or what company they are from. They simply robo call and leave a blind, automated voice mail to contact them at a certain number... which as everybody knows, in today's world, could be any number of fraudulent calls. Not only is this an extremely unprofessional approach but it is an unfortunate experience for the consumer. The robo calls appear as spam calls thus leaving them blind that they've even been contacted by Colorado imaging associates. From a consumer protection perspective, this essentially would be counted as no contact/ communication and only appear as spam calls.

  Business Response

  Date: 08/05/2025

  We sincerely apologize for the experience described by the patient and appreciate the opportunity to respond to their concerns.
  

  Colorado Imaging Associates, P.C. is a private practice group composed of board-certified radiologists who provide professional interpretation services for imaging studies performed at hospitals and clinics throughout Colorado and ******.
  

  Based on the information provided in the complaint, it is unclear whether the patient is referring to a voicemail messages left by our billing company, ****, or by our collections agency, **************************** (***). However, the patient did contact PFC directly. The account representative explained to the patient that due to federal regulations (such as the Fair Debt Collection Practices Act), voicemail and text messages are limited in the amount and type of information they can include. These same limitations also apply to messages sent and/or made by MBMS. 

  To further investigate, we spoke with our representatives at both *** and MBMS. Each confirmed that their standard voicemail protocols include stating their company name, the nature of the call (e.g., billing statement or debt collection), and that they are contacting the patient on behalf of Colorado Imaging Associates. 
  

  We are committed to ensuring respectful and transparent communication and will continue to work closely with our partners to maintain those standards.
  
  Sincerely,
  
  Colorado Imaging Associates, P.C.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697723
  
  I am clarifying this response because the voice mails were presumably left by Colorado imaging billing department. You cannot expect anyone to assume these calls are anything other than spam!  There is zero indication who, what or where and they appear fraudulent. Blaming your billing department agents on *** is ludicrous. I dont need a response. I would just ask this company, Colorado Imaging, to review its billing processes and customer interaction/ voice mail processes. 
  
  Sincerely,
  
  ********

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text message from the collection company they use for a bill from May of 2024 that I never received in the mail and never received any phone call or message. Company states that they sent me 2 bills in the mail and called my phone number to try and collect but I never received anything from them.When I asked for them to confirm the adress that the mailed letters were sent to they told me I needed to confirm the address with them. I am skeptical that they even had my address to begin with and the whole conversation started to sound scammy at that point. I asked to speak with a manager and was told that there wasn't one available. So I asked when one would become available and was told they didn't know. After a brief pause on the phone they ended the phone call.These have to be the worst business practices I have ever seen.

  Business Response

  Date: 07/25/2025

  We sincerely apologize for the experience this patient received and appreciate the opportunity to address any concerns. Colorado Imaging Associates, PC is a private practice group comprised of board-certified radiologists. We provide interpretation services for imaging studies performed at a variety of hospitals and outpatient facilities throughout Colorado and ******. As a third-party provider, we rely heavily on our partner institutions to supply accurate and up-to-date patient demographic and billing information.

  Upon reviewing our records, we confirmed that multiple attempts were made to contact the patient regarding the outstanding balance. The initial billing statement was mailed on March 1, 2024, to the address provided by the hospital: *****************************. We received no response from the patient and did not receive a returned mail notification.
  Subsequent attempts to reach the patient included:
  April 1, 2024: An automated phone call to ************, with no answer or return call received.
  April 15, 2024: A soft collections letter was mailed to the same address, advising the patient that the account would be referred to our collection agency if no response was received.
  April 29, 2024: A final automated phone call was placed, again with no response or follow-up from the patient.
  On July 22, 2025, the patient contacted our billing office and provided an updated mailing address: ******************************. We have since updated our records accordingly.
  

  It is worth noting that this patient has had other billing accounts with our group in the past. Statements for those accounts were also mailed to the Satanta,KS address and were paid in full, which suggests previous mailings to that address were presumably received.
  

  We regret any inconvenience this situation may have caused and remain committed to resolving any outstanding concerns. If the patient has further questions or would like to discuss their account, we encourage them to contact our billing department directly.
  

  Sincerely,
  Colorado Imaging Associates, PC

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the emergency clinic at the base of ****** in ************, **, on 1/28/25, for an injury I sustained while snowboarding. The hospital warned me that I would receive various bills from the organizations with which they work. I was told that I would receive bills from each of the *********** forward to 6/03/25, and I have received a notice from the collections agency, ***, regarding my account with Colorado Imaging Associates, PC.I was sent to collections, yet never received a bill asking me to pay. When you log in to the Colorado Imaging Associates website to "Pay My Bill", I am prompted to input my account number and statement number. How am I supposed to pay a bill that I have never received when I can't provide the information required to pay?Upon looking this company up on ****** and seeing the thousands of terrible reviews regarding the company's business and billing practices, it is shocking to know that they are still in ************ do I proceed with paying my bill, have Colorado Imaging Associates remove me from being sent to collections, and avoid the unnecessary credit hit?This company has been conducting its billing practices in a negligent manner and should face some sort of penalty.

  Business Response

  Date: 06/24/2025

  We sincerely apologize for the experience this patient recently had with our company. Colorado Imaging Associates, PC, is a private group of radiologists responsible for interpreting radiological exams performed at ***************************. We would like to clarify that we rely on the hospital clinics to provide accurate and up-to-date demographic information for each patient.
  Upon reviewing our billing records, we found that multiple attempts were made to address the outstanding balance. On February 24, 2025, a billing statement was mailed to the home address we have on file (*************************************** *************, FL *****). Unfortunately,we did not receive a response or returned mail, so a phone call was made to the patient *************)on March 24, 2025 no answer. On April 8th, 2025, a second billing statement was mailed to the home address, but unfortunately, there was no response.A final attempt was made to contact this patient via phone call on April 21st,2025, but again there was no answer.
  

  We deeply regret any inconvenience this may have caused and are happy to address any further questions or concerns you may have.
  
  Sincerely,
  Colorado Imaging Associates, PC

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23488723
  
  I am rejecting this response because: the business has not provided me with instructions to pay the outstanding balance. 
  

  I have had no voicemails or received any invoices for the outstanding balance.
  

  please provide me with instruction to pay Colorado imaging associates.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/01/2025

  Hello,
  
  To pay your bill, please call our billing company, ****, to make a payment. Their phone number is **************.
  
  

  Kind Regards,
  
  Colorado Imaging Associates
  ************

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, I received a text and phone call that a medical imaging bill had been sent to collections. I have not received a bill to this date. The week prior, I received a phone call from this agency requesting payment on a past due bill. When I asked for them to either mail or email this bill they did not have my correct address on file. I spent nearly an hour on the phone stating that I am happy to pay the bill as soon as I receive an actual bill which they would not provide and updated my correct mailing address. This is absolutely ridiculous and unprofessional, I now see that there is a pattern with multiple other people having reported this agency for the same problem. There are so many scams going around with fake billing, no one should be sent to collections for not paying a bill they never received. I am happy to pay this bill as soon as I receive a bill. I will be letting my medical provider know and request that I get referrals elsewhere. I do not have any other documentation as I do not have a bill- aside from a call and text from collections. Please email or mail me the bill so that I can pay for it and remove collections so we can move forward.

  Business Response

  Date: 05/21/2025

  We sincerely apologize for the experience you described and appreciate the opportunity to address your concerns. Colorado Imaging Associates, PC is a private practice group of board-certified radiologists who provide interpretation services for imaging studies performed at various hospitals and clinics throughout Colorado and ******. As a third-party provider, we rely on our partner facilities to furnish accurate and current demographic and billing information for each patient.
  At this time, we have been unable to locate an account in collections within our billing system under the name provided in this complaint. It is possible the account may be listed under a different namesuch as that of a spouse or dependent? We are happy to conduct further research and assist in resolving this matter. To proceed, we kindly request that you provide the full name associated with the account in question.

  Thank you again for bringing this to our attention. We remain committed to resolving your concern and ensuring a positive experience for all patients.
  

  Sincerely,

  Colorado Imaging Associates

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a routine doctors appointment at ********************************** Medicine Arvada. I got a xray done, my doctors office had all my insurance information and everything was paid. I got a random call from Colorado imaging associates saying I owe money on a bill, nothing was sent to me in the mail or anything. Just a random phone call. I double check with my doctors office, who assured me it was the imaging company they work with so I called back and they told me I owed $19 after insurance. I said great, please send a bill statement in the mail and also email me a copy and I will be paying the bill. It has been a couple weeks and I still havent received anything. I read reviews online for them and saw they send the bill to collections for many people without even contacting them. I do not want that to happen to me. I have tried emailing and calling several times since and cant get in contact with their billing department. I dont know what to do. I do not want to pay more than what I owe because they decide to send my bill to collections without letting me pay it.

  Business Response

  Date: 04/08/2025

  We sincerely apologize for the experience this patient recently had with our company. Colorado Imaging Associates, PC, is a private group of radiologists responsible for interpreting radiological exams performed at ************************* & Sports Medicine Arvada. We would like to clarify that we rely on the hospital clinics to provide accurate and up-to-date demographic information for each patient.
  Upon reviewing our billing records, we found that multiple attempts have been made to address the outstanding balance. On February 7, 2025, imaging services were ordered and subsequently interpreted by one of our radiologists. The patient's insurance applied $19.12 toward the deductible for the services rendered, leaving the remaining balance as the patient's responsibility. On February 18, 2025, our billing company, ****,emailed a billing statement to the address ***********************.Unfortunately, we did not receive a response. Please note that this email address was provided to our billing department by ************************* & Sports Medicine Arvada.
  On March 19, 2025, MBMS made an attempt to contact the patient via phone at ************, the phone number we received from ************************* & Sports Medicine Arvada, but there was no answer. Another billing statement was subsequently emailed to *********************** on March 24, 2025, but again, we did not receive a response.
  I have spoken with our team at MBMS, and they have confirmed that a physical copy of the billing statement has been mailed to the address on file.
  Again, we deeply regret any inconvenience this may have caused. 
  
  

  Sincerely,

  Colorado Imaging Associates, PC

  
  

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  it turns out all their emails were going to spam immediately unfortunately so I never saw them. I paid my bill and hopefully that will be the end of it. Please let them know that their emails go to spam so they can figure out if theres anything that can be done about that so other patients dont have that issue. 
  

  one thing to note, they did get a call back from me, two to be precise and in one I had a full conversation with a woman about my bill where I asked for a physical copy to be mailed and emailed, and no one mentioned that to see was a possibility for them to go to spam (non of my other health emails like from Quest or or my doctor go to spam). A mailed copy hasnt been received, but at this point its fine since Im able to pay my bill through the email. This is a never ending issue it seems like when looking at the reviews for this business. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emergency care last November and December. It was discovered that I had an internal abscess. After testing at ********************. I literally just had surgery two weeks ago (this March) and have paid every bill received since my initial hospital stay either directly or through my insurance company and deductibles. I have seen several specialists, surgeons, and centers while fighting this health scare and have never received a bill from this imaging company but now am being hounded by collection agencies hired by them for an unpaid bill which I never received. I have tried to contact the imaging company to ask for them to send me a statement which has been unsuccessful. I would have happily paid the bill if I received one as I did with all the other health services I received. The collection agency seems to only deal in fishy text messages which further adds to the confusion and does not provide any statements either

  Business Response

  Date: 04/02/2025

  Hello,

  We sincerely apologize for the experience the patient recently encountered with our company. We (Colorado Imaging Associates, PC) are a private group of radiologists who provide the interpretation services for radiological exams performed at **************************************. It is important to clarify that we rely on the hospital to supply accurate and up-to-date demographic information for each patient. After reviewing our billing records, we found that multiple attempts were made to contact the patient regarding their outstanding balance.

  On November 24, 2024, imaging services were ordered and subsequently interpreted by one of our radiologists. The patient's insurance provider, *****, applied $98.64 toward the insurance deductible for the services rendered, leaving the remaining balance to the responsibility of the patient.
  Our billing records indicate that our billing company, ****, mailed an initial statement on December 18, 2024, to the address provided by the hospital (******************************************************************). Unfortunately, we did not receive a response from the patient. Additionally, we did not receive a returned mail notice from **** for the discrepancy in the city information (********),provided by the hospital. On January 16, 2025, MBMS attempted to contact the patient via phone call to the number we were provided from the hospital *************), but there was no answer. Then, on January 31, 2025, MBMS mailed a soft collections letter to the same mailing address as mentioned above, again notifying the patient of the outstanding balance and that the account would be sent to collections if not paid promptly. Unfortunately, we did not receive a response from the patient, nor did MBMS receive a returned mail notice from ****. A final phone call reminder was made on February 17, 2025 no response from the patient. Because we still had not received any communication from the patient, the account was forwarded to our collections agency in accordance with our office's billing policy.
  
  
  Sincerely,

  
  Colorado Imaging Associates, PC
  ************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sent me to collections for a fee. I have never used their service or been to their location. I confirmed with all medical services I have used that there is no charge through this group. They have no way to get a hold of customer service or way to access information regarding what the charge is for. There are 130 other reviews for their website with the same issue. They have sent me to debt collections and I wish for the charge to be removed as well as the debt collection history

  Business Response

  Date: 03/04/2025

  Good afternoon,

  We sincerely apologize for the experience you recently had with our company. We (Colorado Imaging Associates, PC) are a private group of radiologists who provide interpretation services for radiological exams at **************************. After thoroughly reviewing both our billing and hospital records, we found that the patient in question, ****** ******, was seen at **************************'s emergency department on 8/31/24. During this visit, imaging services were ordered and subsequently interpreted by one of our radiologists.
  Our billing company processed the charges for these imaging services and submitted them to the patient's insurance provider. According to the response we received from your insurance company, the $158.90 charge for radiology services was applied toward the patient's deductible. On 9/20/24 a billing statement was sent via email to ************************ Our billing systems records indicate that the statement was read in the patient portal, however,we did not receive a response. A paper billing statement was then mailed to the following address: ************************************************* (the same address provided in this complaint) on 11/4/24. Unfortunately, there was no response. Our billing company also made attempts to reach the patient via IVR phone calls on 10/18/24, and 11/18/24, to the phone number ************. Because we did not receive any communication regarding this matter, the account was sent to our collection agency in accordance with our offices billing policy.
  For your reference, I have attached a copy of the signed **************** Agreement from *************************** dated 8/31/24.
  Once again, we apologize for any inconvenience this situation may have caused and are happy to address any further questions or concerns you may have.
  
  Best,
  
  Colorado Imaging Associates, PC

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I apologize for needing your assistance, but his is the only way Ive been able to get any form of contact from the business but truly appreciate your help.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month, I received two statements from Colorado Imaging Associates, so I went online to create two payment plans for the balances I was being billed. I told my sister what I had done and she informed that I should not have set up these payment plans because I qualified for hospital discounted care. So, the next day I contacted the billing department and informed them that I was a recipient for discounted care and asked them where I needed to send my documentation. I was given an address. At this time I asked if the payment plans could be placed on a hold or removed until they received my information. The representative assured me that he could place a hold on my account. Well, after 30 days had passed, I went online to check my bank balance and noticed that Colorado Imaging had taking money from my account. I immediately, contacted them this past Wednesday, June 5,2024. At this time I was told that they could not verify if they received my documentation and only a supervisor could remove payment plans. I asked to speak to a supervisor and was told to call back the next day. When I demanded to speak to a supervisor the representative put me on an infinite hold that I ended up calling again and speaking to another representative that gave me two phone numbers to contact ***** or *****. she also put in a ticket for them to contact me today Friday June 7,2024. I called ***** and ***** today and I got their voice mail. I never got a call back. So, I called the billing department again to verify the address that the first representative initially gave me. I was told that my documentation needed to be sent to the ** Box Number. This has been very frustrating that I decided to send my information by fax because 30 days have passed. In addition, I constructed a letter to send along with my paperwork and that I have attached as supporting documents of my poor experience with Colorado Imaging billing department.

  Business Response

  Date: 06/11/2024

  We sincerely apologize for the experience you recently received from our company. After reviewing our billing records, the patient initially called our billing office on 5/7/2024 to discuss both of her outstanding accounts and to inform them she qualified for the hospitals discount care program. At that time, both accounts were put on hold, and she was instructed to send a copy of her letter (billing office address and fax number given), but after extensive research, were unable to successfully locate the document. In the meantime, the patient set up an online payment arrangement in the patient portal and made a credit card payment for $100 to the first account and $160 to the second account (see attached receipts) with a **** (account ending in 1026) on 6/1/2024. On 6/5/2024, the patient called our billing office upset because the second payment arrangement she made for both accounts were deducted from her credit card. She was informed that the billing office had still not received her discounted care letter and were unable to refund her payments until it has been received. The patient then became upset and requested a call back from a billing office supervisor after 1:00pm (MST) that same day (Friday). Unfortunately, our billing supervisor (who is in an eastern standard time zone), did not receive the message until the following Monday. On 6/7/2024, the patient called the billing office again, at which time the representative provided her the accurate mailing address and fax number for her to send the discount care letter to (which, still had not been received the following Monday when the billing supervisor returned to the office). On 6/10/2024, the billing supervisor returned to the office and was able to obtain a copy of the patients discount care letter (directly from the hospital see attached), which states the patients cost for radiology services is $35 per exam. The billing supervisor refunded the patients credit card a total of $155 ($65 for the first account and $90 for the second account see attached refund receipts) to the same **** credit card that was used to make the initial payment.
  
  We again apologize for the experience this patient received. As mentioned before, our billing supervisor has refunded the patients credit card. Both billing accounts now have a $0 balance.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21820596
  
  I am rejecting this response because:

  The amount due to me is incorrect.  The patient portal shows that I was refunded $90.00. however, $160.00 -$35.00 equals $125.00 not $90.00, so, I am still owed an additional $35.00 for this account.

  6/10/2024 Refund $-90.00
  6/1/2024 Payment $160.00
  5/6/2024 Payment Plan $410.00
  5/1/2024 Statement $480.00  

  The other account : as follows is correct.

  6/10/2024 Refund $-65.00 
  6/1/2024 Payment $100.00 
  5/6/2024 Payment Plan $262.00 
  5/1/2024 Statement $297.00

  Also, when I go to the patient portals, the accounts do not show that my accounts have $0 balance nor does it show that the payment plans have been deactivated. When or how long does it take to have these payment plans removed? Also, I would like an Itemized statement sent to me for both accounts showing a zero balance.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/24/2024

  We again apologize for the frustration you are experiencing. As previously mentioned, the billing supervisor returned to the office on 6/10/2024 and was able to obtain a copy of the patients discount care letter which states the patients cost for radiology services is $35 PER EXAM. The billing supervisor then refunded the credit card $90 because there were 2 services performed (at $35 each, totaling $70). At that time, the automatic payment plan was also closed.
  
  Unfortunately,the patient payment portal does not reveal account balances in real-time. I have requested that our billing company promptly send the patient an itemized statement to reflect the $0 balance for both accounts.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21820596
  
  I am rejecting this response because:

  The amount refunded to me is incorrect. I received 2 statements from Colorado Imaging: in  the amount of $480.00 (Account # ************** and $297.00 (Account # *************. I made a payment of $160.00 and $100.00. respectively. The issue is that your company took a total of $105.00 ( $35+$35+$35= $105.00). NOT $70.00 !!!!! PLEASE review my accounts and send me the $35.00 that is owed to me. Once this is fixed, then send me an itemized statement.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2024

  We have spoken to our billing company at great length regarding this patients billing accounts and the frustrating experience she received. Once again, we sincerely apologize. We have asked our billing supervisor to refund the credit card an additional $35 and issue another statement in the mail today. We hope this will satisfy the patients request.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December and January of 2023 going into 2024 I had to have a couple hospital visits due to extreme pain. ******** hospital contracts for 3rd party services but they do not say who those companies are. I received at least 7 different bills from at least 3 different companies for these visits, if not more. Colorado Imaging sent me two different bills for close to the same amount. I paid one thinking that was the end of it. I got 2 paper notices and they went to collections on the one I missed. I never received any phone calls or emails stating it was going to collections. I would have paid this right away had I known. I called on 5/29 when I got the collection notice and asked that they pull it out of collections and I was denied. This severely affects my credit by going to collections. More attempts and explanations could have been made. With all the scams going on, I never know when it is actually a bill.

  Business Response

  Date: 06/14/2024

  We sincerely apologize for the experience this patient received from our company.After reviewing our billing records, this patient had billing statements from two different dates of service. The first billing statement was from 12/23/2023 for $132.46, in which the patient paid by credit card on 3/11/2024 (see attached receipt). The second statement was from 1/23/2024 for $166.64. The patient was sent an initial e-statement (same email address listed above) on 2/19/2024, then a second (reminder) e-statement on 2/23/2024, and finally, a paper statement that was mailed to the home address listed above on 4/2/2024.Because we did not receive a timely response or payment from the patient, the account was sent to our collections company on 5/17/2024, per our office policy. On 5/29/2024, the patient finally called our billing office, but because our billing office had not received a timely response, she was referred to our collections company for further assistance. Records show the balance was paid to them in full on 5/30/2024 (see attached letter from our collections company).
  In addition to the efforts previously mentioned, our patients also receive an IVR phone call for any outstanding billing statements. Unfortunately, the hospital did not provide a phone number for this patient, which eliminated our ability to call her directly.
  Furthermore,collection agencies in Colorado cannot report medical debt that is less than $500 because of the new House Bill 23-1126. Therefore, this medical debt should not affect the patients credit reporting.
  
  Sincerely,
  
  Colorado Imaging Associates