Reviews

This profile includes reviews for Dr. Marty Pets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dr. Marty Pets has 2 locations, listed below.

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  Dr. Marty Pets

  6320 Canoga Ave Fl 15 Woodland Hills, CA 91367-2563

  
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  Dr. Marty Pets

  23251 Mulholland Dr Woodland Hills, CA 91364-2732

  

Review Details

• Review fromAdrianna B

  Date: 09/15/2024

  1 star
  I placed a subscription order last week. Today I received a false email stating my order has been delayed and that they will give me a 15% off promo code to compensate for the error. There was no coupon code on the email. I still did not receive a tracking number. Their customer service is the worst. They were not able to expedite a new order yet my order was still pending fulfillment. Dr ********************** is not available at most pet stores so this is a huge inconvenience. I would give no starts if I could. Dr ********************** customer service team is also very rude.

  Dr. Marty Pets

  Date: 09/23/2024

  I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the discount code requested was sent via email. Thank you for reaching out, have a great rest of your day

• Review fromMegan M

  Date: 09/14/2024

  5 stars
  My dog's really like this food and I think it's a great food. I just wish that they could do a different flavor because when I smell it, it does seem awfully rich and let me tell you I've been through the farmers dog, I've been through all kinds of foods and this is my dog's favorite but some nights, they don't like it so I. Want to stick to it like I said it seems like a great dog food. I give it 5 stars, but they should do another flavor like a chicken. Maybe so that our dogs have options different nights. They can have something different because my dogs do get bored with it and like I said, I think it's really rich if anybody else out there agrees with me. Let's start asking them to do a different flavor because I think it would be great.Just for our dogs to have more of an option.And I guess that's it.Just you know, maybe a chicken one?Because my dogs love chicken.But other than that is a great food.I love it.Just please make another flavor thank you

  Dr. Marty Pets

  Date: 09/23/2024

  We are pleased to know your dog is enjoying the product and appreciate the feedback!

• Review fromTabbatha C

  Date: 09/08/2024

  1 star
  They scammed my credit card info and ran up multiple unapproved charges.

  Dr. Marty Pets

  Date: 09/23/2024

  I sincerely apologize for any frustration you have experienced with our online website. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.

• Review fromjanice h

  Date: 08/26/2024

  1 star
  Shipping scam. i pad for the food 20+ days ago, and they have some janky tracking system, not typical US tracking. Every 3 days it says it will be delivered only to not be delivered, and put 3 more days out. I have called them 4 times about this as it stands and the last time i told the girl i was going to dispute the charge with my bank and all of a sudden i got a **** notice only for that to also go nowhere! I have fallen for a chinese scam and i know how the shell game shipping scam goes and this is it. DO NOT BUY FROM this website!

  Dr. Marty Pets

  Date: 08/27/2024

  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund for your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!

• Review fromJean H

  Date: 08/21/2024

  4 stars
  My Dog loves Dr ********************** freeze dried kibbles and liver treats. We are our 3rd order now and ***'s itching has almost gone completely away. I don't understand the complaints about dogs not liking it. *** stands and waits for it. The only reason for 4 stars instead of 5 is because it is expensive. I mix 1/3 of Dr ********************** dog food with 2/3rds of ***'s regular kibbles. *** is almost 9 years old and about 60 lbs.

  Dr. Marty Pets

  Date: 08/22/2024

  We are pleased to know your dog is enjoying the food. In regard to any pricing concerns, you can always subscribe to our newsletter and text club through our website at *********************************** in order to stay updated on current and future sales. Thank you for the feedback, we appreciate it!
  
  

• Review fromPeggy N

  Date: 08/02/2024

  1 star
  If I could give zero stars I would! Thus company is a nightmare to deal with and repeated unauthorized charges were charged to me.

  Dr. Marty Pets

  Date: 08/05/2024

  Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers. I have checked your account and do see that you have been successfully refunded for your order.  Thank you for reaching out, have a great rest of your day

• Review fromTanya M

  Date: 08/01/2024

  1 star
  I canceled my subscription and they continued sending me another supply box and charged me again. Completely theft on this companies behalf. I never reordered. Im ****** and now I have to reverse the charge through my credit card company and I have to call their customer service to complain. What a giant hassle.

  Dr. Marty Pets

  Date: 08/05/2024

  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last order in full which should reflect back to your account in 3-5 Business Days. There is no need to send anything back. Thank you for reaching out!

• Review fromSuzanne S

  Date: 07/24/2024

  5 stars
  My dog had colitis and I was at my wits end. I tried everything to help her recover. I have given her this food exclusively for 6 months because when I tried a sample bag, her symptoms subsided. I have seen negative reviews and complaints, but I have only had a positive experience with the food and the company. In fact recently, I noticed my delivery address was incorrect, and the woman in customer service was so pleasant and so helpful it just added to my personal positive experience with Dr. ***********************

  Dr. Marty Pets

  Date: 07/25/2024

  We are pleased to know your dog is enjoying the product and appreciate the feedback!

• Review fromLaurie K

  Date: 07/23/2024

  2 stars
  The ordering site is by far the worse I have ever had to deal with Click on an order, follow the instructions and then it says not found Call them and same problem Please fix your site!I finally gave up and probably will never order from then again, which certainly isn't fair to my poor dog,but I can't handle the emotional stress it gives me

  Dr. Marty Pets

  Date: 07/24/2024

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We always strive to improve our company any way we can based on the reviews from our consumers. Thank you for sharing and for your feedback!

• Review fromJane H

  Date: 07/14/2024

  1 star
  It is impossible to cancel a subscription with this company. I started a subscription back in April more or less and I canceled it in May on my account. I received a verification of cancellation and thought it was done. However, the following month I was billed again for three more bags that by the way I never received. I logged into my account again and sure enough it said I had no subscriptions. I then called the company and spoke to a lady who told me I had to cancel through PayPal or they would automatically debit my account and send them my money. I know for a fact that this is not true. PayPal will not automatically send somebody money every month without being billed. I Stated this to the woman I was talking to and she insisted I had to cancel through PayPal. I went onto the Paypal site and did try to cancel, but it will tell you to speak with the company first and if there are any issues I can file a dispute. She issued me a refund and guaranteed me I would not be charged again. Lo and behold the following month I was billed yet again. Once again, I logged into my account and verified I had no subscriptions. This time I did not bother to call them. I went straight ahead and filed a dispute with PayPal. Luckily for me, I keep emails and take screenshots when I cancel an order in case I do not get an email confirmation. This is all Paypal needs to side with me. While Paypal is still doing their investigation, I get an email from the company stating that they cannot refund me anymore because I filed a dispute. I then contacted ****** and gave them a screenshot of the email. The next day I get an email from the company stating that they will refund me and that I should have canceled the order through their website rather than through PayPal. I did both or at least tried. Make up your minds scammers. This is why I ALWAYS use Paypal. Im protected. Im sure I havent heard the last of it. We will see in the next few months.

  Dr. Marty Pets

  Date: 07/15/2024

  I sincerely apologize for any frustration you have experienced with our online website and when working with our customer service teams. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day