We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Supplies

Dr. Marty Pets
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Dr. Marty Pets's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dr. Marty Pets has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.05

    Average of 101 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Barbara G

      Date: 08/04/2025

      I was gonna order and try this dog food for my dog, but looking at the reviews no way, not being able to cancel a continuing order, returning it on your dime the dog not even going near or touching it from the smell. Sorry you lost a customer.

    • Edna R

      Date: 07/19/2025

      Ou dog would not eat a single morsel of the freeze-dried raw food. Company has ignored requests for return label and a refund !!!

      Dr. Marty Pets

      Date: 07/23/2025

      We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Keep in mind that you are covered under the 90-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you with your order.  Thank you for reaching out.

    • Denise B

      Date: 05/13/2025

      I like the product. Our dog likes his food. When I ordered 6 bags the web site said I would get a discount.. This discount was showing as applied on my screen, I hit order. On the confirmation screen, the discount was no longer applied. When I contacted the company via chat, their response was sorry I will report your complaint. I see this complaint on other reviews.. I have been a customer for over a year. Obviously they don’t care about customer retention.

      Dr. Marty Pets

      Date: 05/23/2025

      Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.

    • Denise F

      Date: 05/06/2025

      Ordered 3 bags of dog food for my 18 year old puppy as it seemed to be the best deal. I followed the directions trying different ways to introduce food. Not only would he not go near it but when mixed with food he liked, he wouldn't eat that either. Contacted them with questions about returning. Not all were answered. After second time questioning, got response that all bags needed to be returned, opened or not, therefore causing more money in postage to resend. They said they needed to account for each bag. Return shipping is on the customer. PO gave me the cheapest way to return and I spent between 1/3 and 1/2 of the cost of the food. This depends on where you are sending it ******* buyer beware that you really don't get all your money back. Other people I know who had had to return other dog foods only require that the empty bags be returned and the food can be dumped, therefore saving money on return postage. That is more fair than Dr ********************** approach.Very disappointed.

      Dr. Marty Pets

      Date: 05/08/2025

      We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at ****************************************************************. We apologize for any inconvenience this may cause but can assure you that all funds collected by our company have been refunded back to you in full. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

    • Kim F

      Date: 05/04/2025

      My dog loves the dry raw dog food. This is the first thing he goes too if I put out multiple food to choose from. My only small issue is the price of the dog food, very expensive.

      Dr. Marty Pets

      Date: 05/06/2025

      We are pleased to know your dog is enjoying the food. In regard to any pricing concerns, you can always subscribe to our newsletter and text club through our website *********************************** in order to stay updated on current and future sales. Thank you for the feedback, we appreciate it!

    • thomas r

      Date: 04/19/2025

      Ordered three bags of Tilly treats (one time ) in Feb.for $38.85 Delivered on time for agreed price. Ordered again(3 bags) (no subscription) in April $38.85 Received 7 bags, one bag for $59.80, and three additional for an additional $38.85. AND the three I ordered!!! I then received notice that a subscription order for 3 bags of Natural Essential Wellness food for $***** had shipped. When I complained via chat, I explained that I never ordered Dog food, and tried to stop delivery. Was told "nothing we can do"....I demanded a return label and cancelled the subscription, I never ordered, they bargained and offered a discount. I now have to PAY to return the soon to be delivered dog food that I never ordered!!! I NEVER SUBSCRIBED to anyting, but when they receive the dog food back,(not treats) they will refund my $ ***** Im sooo disappointed, BEWARE!

      Dr. Marty Pets

      Date: 04/22/2025

      I sincerely apologize for any frustration. I have checked your account and see that the order placed in February was for the dog food that was placed for a membership order and a single order of dog treats. You have been successfully refunded for your order. You will see the refund in your account in 3-5 business days. I also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day

    • Linda B

      Date: 04/14/2025

      Believed Dr. Marty's video, making healthy food, however our dog ended up with a heart problem, cardiomyopathy and bad teeth. Cardiologist said studies shows any food that contains peas, lentils, chickpeas, dry beans and white/sweet potatoes carries a risk for heart muscle damage. Pea protein, pea flour, pea dust any pea product should be avoided. Dr. Marty's has some of these and we IMMEDIATELY took our dog off this food!

      Dr. Marty Pets

      Date: 04/16/2025

      We are so sorry to hear of the experience. You can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.

    • Brent N

      Date: 04/08/2025

      I like the product. Our dog loves his food. But when I signed up for a subscription, I applied a discount code to save 10%. This discount was showing as applied on my screen, I hit order. On the confirmation screen, the discount was no longer applied. When I called, they said they cannot put a discount on a subscription. That's fine, but don't show it as being applied. They apologized for the confusion. But that's not confusion. That is intentional deceit.

      Dr. Marty Pets

      Date: 04/10/2025

      Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.

    • Vf W

      Date: 02/14/2025

      Way too expensive for 12 ounces. I have two senior cats. I would have to buy a bag 3 times a week!

      Dr. Marty Pets

      Date: 02/18/2025

      Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.

    • Alice T

      Date: 12/14/2024

      I have requested to be taken off the mailing list 3 times. I still receive the emails despite the fact that I informed them that I dont have a pet. This is very annoying.

      Dr. Marty Pets

      Date: 12/16/2024

      We are so sorry to hear of the experience, however I am not seeing an account under the email provided. Thank you for reaching out, have a great rest of your day

    Dr. Marty Pets is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.