697 Customer Reviews
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Review from Anita M
1 star09/15/2024
Hard to review when I listen to the whole *********** said click on button below to order my cat food and there no button to press. So I lose the special prices and never heard how much a 3 year cat should have at a meal. Sounded so good for my picky ***** but was listening to all of this and not be able to take advantage of the discount and how much to give herReview from Adrianna B
1 star09/15/2024
I placed a subscription order last week. Today I received a false email stating my order has been delayed and that they will give me a 15% off promo code to compensate for the error. There was no coupon code on the email. I still did not receive a tracking number. Their customer service is the worst. They were not able to expedite a new order yet my order was still pending fulfillment. Dr ********************** is not available at most pet stores so this is a huge inconvenience. I would give no starts if I could. Dr ********************** customer service team is also very rude.Review from Megan M
5 stars09/14/2024
My dog's really like this food and I think it's a great food. I just wish that they could do a different flavor because when I smell it, it does seem awfully rich and let me tell you I've been through the farmers dog, I've been through all kinds of foods and this is my dog's favorite but some nights, they don't like it so I. Want to stick to it like I said it seems like a great dog food. I give it 5 stars, but they should do another flavor like a chicken. Maybe so that our dogs have options different nights. They can have something different because my dogs do get bored with it and like I said, I think it's really rich if anybody else out there agrees with me. Let's start asking them to do a different flavor because I think it would be great.Just for our dogs to have more of an option.And I guess that's it.Just you know, maybe a chicken one?Because my dogs love chicken.But other than that is a great food.I love it.Just please make another flavor thank youReview from Tabbatha C
1 star09/08/2024
They scammed my credit card info and ran up multiple unapproved charges.Review from janice h
1 star08/26/2024
Shipping scam. i pad for the food 20+ days ago, and they have some janky tracking system, not typical US tracking. Every 3 days it says it will be delivered only to not be delivered, and put 3 more days out. I have called them 4 times about this as it stands and the last time i told the girl i was going to dispute the charge with my bank and all of a sudden i got a **** notice only for that to also go nowhere! I have fallen for a chinese scam and i know how the shell game shipping scam goes and this is it. DO NOT BUY FROM this website!
Dr. Marty Pets Response
08/27/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund for your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Review from Jean H
4 stars08/21/2024
My Dog loves Dr ********************** freeze dried kibbles and liver treats. We are our 3rd order now and ***'s itching has almost gone completely away. I don't understand the complaints about dogs not liking it. *** stands and waits for it. The only reason for 4 stars instead of 5 is because it is expensive. I mix 1/3 of Dr ********************** dog food with 2/3rds of ***'s regular kibbles. *** is almost 9 years old and about 60 lbs.Dr. Marty Pets Response
08/22/2024
We are pleased to know your dog is enjoying the food. In regard to any pricing concerns, you can always subscribe to our newsletter and text club through our website at *********************************** in order to stay updated on current and future sales. Thank you for the feedback, we appreciate it!Review from Peggy N
1 star08/02/2024
If I could give zero stars I would! Thus company is a nightmare to deal with and repeated unauthorized charges were charged to me.Dr. Marty Pets Response
08/05/2024
Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers. I have checked your account and do see that you have been successfully refunded for your order. Thank you for reaching out, have a great rest of your dayReview from Tanya M
1 star08/01/2024
I canceled my subscription and they continued sending me another supply box and charged me again. Completely theft on this companies behalf. I never reordered. Im ****** and now I have to reverse the charge through my credit card company and I have to call their customer service to complain. What a giant hassle.Dr. Marty Pets Response
08/05/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last order in full which should reflect back to your account in 3-5 Business Days. There is no need to send anything back. Thank you for reaching out!Review from Suzanne S
5 stars07/24/2024
My dog had colitis and I was at my wits end. I tried everything to help her recover. I have given her this food exclusively for 6 months because when I tried a sample bag, her symptoms subsided. I have seen negative reviews and complaints, but I have only had a positive experience with the food and the company. In fact recently, I noticed my delivery address was incorrect, and the woman in customer service was so pleasant and so helpful it just added to my personal positive experience with Dr. ***********************Dr. Marty Pets Response
07/25/2024
We are pleased to know your dog is enjoying the product and appreciate the feedback!Review from Laurie K
2 stars07/23/2024
The ordering site is by far the worse I have ever had to deal with Click on an order, follow the instructions and then it says not found Call them and same problem Please fix your site!I finally gave up and probably will never order from then again, which certainly isn't fair to my poor dog,but I can't handle the emotional stress it gives meDr. Marty Pets Response
07/24/2024
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We always strive to improve our company any way we can based on the reviews from our consumers. Thank you for sharing and for your feedback!
Customer Review Rating
4.42/5stars
Average of 697 Customer Reviews
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