Complaints

This profile includes complaints for Harbor Freight Tools's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Harbor Freight Tools

  22912 Victory Blvd Woodland Hills, CA 91367-1634

• 

  Harbor Freight Tools

  639 Clairton Blvd Pleasant Hills, PA 15236

• 

  Harbor Freight Tools

  441Market Street Saddle Brook, NJ 07663

• 

  Harbor Freight Tools

  851 Eisenhower Boulevard Harrisburg, PA 17111

• 

  Harbor Freight Tools

  440 Middletown Warwick Rd Middletown, DE 19709-9192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 21, 2022, I purchased from the Harbor Freight store *************************** (store #*****), a
  ****************************************************************** (transaction #******, ticket #********). I called the store earlier that day to see if the item was in stock and what it would cost. The person I spoke with told me it was in stock at the store, quoted the price ($259.99), and kindly agreed to put it aside for me to purchase that evening. I went to the store that evening and purchased the item.
  
  I did not use the item and, on Dec. 31, 2022 went back to the store to return it for a refund. The cashier and store manager informed me that the return was subject to a 20% restocking fee. I was not told this when I called to inquire about the item or when I purchased it--if I had been told that I would have purchased the item elsewhere. They pointed out that the receipt says "Subject to restock fee" but, again, I would not have known this until AFTER I purchased the item and examined the receipt.
  
  Because I was not informed of the restocking fee at the time I called about the item or when I purchased it, I respectfully request that I be allowed to return the item for a full refund.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/06) */
  Thank you for contacting Harbor Freight Tools.
  
  I apologize for the inconvenience Ms. ******** has experienced with us. What was described is not what we want for our customers. Our goal is to provide friendly and helpful service every day.
  
  I forwarded this information to the appropriate District Manager for Store #****. They will review the information and make every effort to correct the situation for you.
  
  We appreciate you taking the time to provide us with feedback, and again, I apologize

• Initial Complaint

  Date:01/01/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wonder when Harbor Freight commercial department is going to stop with your false and misleading advertisement! Big promotion with 25% off ON ANY ITEM on a coupon, and put microscopic small letters that nobody can read that there are a whole bunch exclusions that mainly list every single item that Harbor Freight sells at there store. I wasted 2 hours driving up and down for a toolbox, I even called ahead to make sure the promotion was applicable as the last 'big' promotion of Harbor Freight also turned out to be a load of c*** And yes, it was included they ensured me. But at the register it turned out is wasn't included. It's should be time that the Federal Trade Comity takes a closer look at their false and misleading sales tactics!

  Business Response

  Date: 01/29/2023

  We regret that our customers had this experience and will reach out directly to them to make sure they have a better experience and understanding of ongoing promotions.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 19317705
  
  I am rejecting this response because:

  Harbor Freight has of course not, and most definitely will never, contact me directly to resolve the matter. Their responds on this complaint is as deceiving as their promotions, and all of their commercial behavior for that matter. Rest me assure to encourage everyone who run into their false advertising, to file a complaint at the FTC. 
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I purchased a **************** 12" double Bevel Sliding Compound Miter saw with laser guide as a gift for my 66th birthday. Since it was night when we stop by the store located in a "questionable" are specially at night (we were coming from dinner) we just entered pick up the box, paid and headed home. My son put the box in the garage and it was until October 2022 that i was ready to rebuild the patio fence. Took the box out, open the box, place it in the table i have and noticed that it has spots all over, and at close inspection it is clear that the machine was used before -NO US- even have sawdust in one crevice, the blade shows signs of usage...So i went to the store tying to see if the item could be exchange..-no receipt-no help. After goggling information I called two different numbers from Harbor Fr...no one answered despite two days of constant tries. Contacted *********************************** a female head of department of sales. that was in Oct.22 and no one has called or contacted me so far. We purchase the item in good faith thinking that was brand new, but it was used..After close inspection of the box there is no a sticker that says the box was an open box, customer return nor refurbish. The box have double transparent tape and only when i inspected the box closely noticed that was sealed for the second time. In the pics I upload it is obvious that the machine was used before we purchase it. Stains of what i assume is the liquid used to clean the machine, and other signs of use.

  Business Response

  Date: 01/07/2023

  In response to ****************** current complaint, Harbor Freight Tools makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order.
  
  Concerning ****************** order concerns referenced in this complaint, we have contacted the customer and have requested additional information which can be emailed to ***************************** reference BBB CASE#: *******. Once we receive this information, we will be happy to address your concerns.
  
  Thank you as well for providing this opportunity to respond.
  

  Customer Answer

  Date: 01/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I contacted Mrs ************ at customer service on Jan ******- to let her know that i will delay the request for information due to an unexpected contract of *****, and as soon I was able to I will proceed to respond to her request of pictures of the item. At 1/13/2023 I have not receive any contact from Mrs. ***** but i received an acknowledge that **************** received my four emails.
  I sent the extra information requested on Jan 11,2023- in the form of 4 emails each one with the picture attachments. Once again, I do not nor my son kept the receipt because: 1)item was purchase in good faith and expected to be new in a box. 2)item was paid in cash 3) never expect such a horrible experience specially when both of us, my son and I, have purchased several tools from Harbor Freeight from many years and never have any problems. So from a very good experience one never expect to find a skunk in a box when u expected a white beautiful rabbit. Finally, as I was trying to explain Mrs. ************* when she was implying that I wanted the money back, that I just want to exchange the tool (exact same) and get on with the project that has been waiting for the issue to be resolve over 3 months now. The item shows obvious signs of use and damage , which by the way to clarify...nor myself nor my son had or have used the ****** saw. I live by myself so no one have acces to my garage other than me. Thank you so much, ************************** to you and yours.

  Business Response

  Date: 01/19/2023

  In response to ****************** current complaint, we have been in contact with the customer as of 01/13/2022 and provided her with a Fed Ex shipping label.
  
  After reviewing the pictures of the item, we provided her with the option of shipping the item back. Because proof of purchase is not available, we offered a Gift Card equivalent to the last selling price of the item.
  
  Upon speaking with ******************, she indicated that at the moment due to health reasons she was unable to address this concern but once she was able to, she would contact me.
  
  Thank you as well for providing this opportunity to respond.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Parts Washer with pump from Harbor Freight (on line). It arrived yesterday via *****. It's quite large holding 20 gallons of solution. It took me an hour to assemble. I then carried it to my shed, Installed the pump motor and filled it up. I turned it on and heard a rattling sound coming from the pump motor, but no water was pumping. I called Harbor Freight and told them what was happening and they told me to watch a video. Lo and behold, I assembled it exactly like the video and per written instructions. So I called again and told them to send me a new pump. But they won't. So now, I have to spend another hour disassembling it and spilling 20 gallons of water all over my shed. What a waste of my time and money.
  *******************************************************************************************
  
  ********
  Contact Center Senior Associate
  Harbor Freight Tools
  **********************************************
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2022/12/30) */
  In response to Mr. ******'s current complaint, all of us at Harbor Freight Tools would like to extend our apologies for his recent experience. What he described is not what we want for our customers. Our goal is to provide friendly and helpful service every day.
  
  Concerning Mr. ******'s purchase referenced in this complaint, we have contacted the customer directly to address his concerns. Mr. ******'s indicated that the item has already been returned and refunded.
  
  We hope we have another chance and are confident the next experience with Harbor Freight Tools will be much better.
  
  Thank you as well for providing this opportunity to respond.
  
  
  
  
  
  Consumer Response /* (3000, 7, 2023/01/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because of the time I lost in assembly and disassembly. Furthermore, I was not refunded the shipping costs upon return, nor was I refunded the $29.95 Harbor Freight Inside Track Club. The Store people are very kind and considerate. The people in support are...unsupportive.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the company website, that offered a free bucket with minimum purchase. Coupon illustrated a Bucket filled with tools. I attempted to redeem the coupon at ****************************************************************** location and was told tools were not included. I reviewed the coupon fine print and there was no mention of "Tools Not Included", or a "Value for the Bucket". I called customer service spoke with ****************. I explained the issue. She agreed that coupon did not state that but it did not state "Tools Included". She offered a $20 gift card, I told her the coupon was misleading and should be honored since it was not clear. She stated it may be, but there is no way Harbor Freight would give out those tools.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/19) */
  In response to Mr. ****'s current complaint regarding the Free Bucket with purchase, the gift offer mentioned in this complaint was specifically for a free bucket as stated on the fine print of the coupon.
  
  Concerning Mr. ****'s order referenced in this complaint, we will contact our customer directly to address his concerns.
  
  Thank you as well for providing this opportunity to respond.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the safe on 12/3/2022 on *************. *********, **. I read the brochure that they will not make replacement keys. I went to a Locksmith and was informed that they would not be able to make replacement keys nor can the manufacture make the replacement keys. I was given two keys. I would not have purchased the safe if I knew that I would not be able to have additional keys made, if I would happen to lose these keys by chance I would not be able to get into the safe unless I hire a locksmith.

  Business Response

  Date: 12/19/2022

  In response to ****************************** 's current complaint, we understand his concerns regarding the replacement keys for his safe however for customer security, Bunker Hill ******** / Union Safe / First Alert does not provide replacement keys for safes.
  
  if for any reason he is not satisfied with an item purchased from Harbor Freight Tools, they may return the product within 90 days for a full refund
  
  Thank you as well for providing this opportunity to respond.
  
  

  Customer Answer

  Date: 12/27/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Union safe missed the point, I was misled due to their poor labeling. If the box had a sticker or label that no keys would be made, I would not have purchased the item. This item is ADVERTISED as a 10-gun key lock SECURITY CABINET, NOT A safe. I worked for a ************************ for 35 years making expensive purchases weekly. Union is hiding behind not making replacement keys for their safes, not what their advertising as a SECURITY CABINET. Now the customer is expected to take it or return it. I am trying to protect my grandchildren by locking my rifles. A security cabinet has a single point of fail-er unlike their safes which has a digital keypad and a key as a emergency back-up. That is why there should be replacement keys available. All I am asking is for 2 replacement keys made at my expense.
  I recently had 2 replacement keys made by HARLEY ******** MOTORCYCLE in my hands in 3 working days, this request is not uncommon. I was told by a locksmith that these are specialized key, or I would not have said a word. As a consumer Harbor Freight and Union Safe both should be trying to help rectify this situation not sweep me under the rug.
  *************************************
  ************

  Business Response

  Date: 01/16/2023

  In response to ********************************** current complaint, we have contacted the customer directly but were unable to reach him. Once we can speak with our customer, we can gladly provide alternative options to work with him on resolving his concerns.
  
  Thank you as well for providing this opportunity to respond.
  

  Customer Answer

  Date: 01/21/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received an email on January 13th that my complaint was canceled, so when I received a call from Harbor Freight on January 17th I was surprised. The complaint department and I had a good conversation, but we agreed to dis-agree. 3-4 hours after hanging up I received a call that a family member had passed away, so I had to take care of family business for a couple of days. I bought the 53" tall security cabinet to fit my entire family's weapon's, important documents in one place. That way all my grandchildren are safe. Another reason I purchased sku#***** is that I can give a key to my 2 boys, myself and my wife without a combination. The only other item that would come close to the size I need is a electronic security safe (sku# *****) which is $219.99 more than I previously paid. To me it is economically un-feasible for me to purchase 2 keys for $10.00-$20.00 instead of $219.00 with only 2 keys. Keep in mind that the safe box did not tell me that no keys could be made, I purchased a "security cabinet" NOT a safe. A safe normally has 2 means of entry, this cabinet has a single point of entry. It makes No sense for Harbor Freight to lose a 20-25-year customer for not making 2 keys at my cost. I purchased items for a national security company all over the world for 35years. I would be very happy to discuss this matter further with Harbor Freight at any time, please call or email me.
  Thank you,
  *************************************
  ************
  or
  ******************

  Business Response

  Date: 01/31/2023

  Thank you for contacting Harbor Freight Tools.
  
  We have been in contact with ****************************** as of 01/17/2022 to address his customer's concerns and explained that for customer security, UNION SAFE COMPANY does not provide replacement keys for gun cabinets. At this time replacement keys are not available however, we forwarded his feedback to the appropriate department to provide visibility. ********************************** feedback is truly appreciated as it helps us to continually improve our products and services.
  
  Once again, thank you for taking the time to contact us. We value your business and look forward to serving you again soon.
  

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a quart of Bondo that I planned to use on a project for a client. I ended up using some clay that I had on hand and open already. I never opened the Bondo. I went to return the Bondo that I had never taken out if the bag and they wouldn't return it. The cash register had printed out a receipt that said "No Returns on this product." Now, nobody mentioned this when they charged my debit card, or I never would have purchased it. The manager was unable to return this item. Their computers simply will not allow returns on this item. So I called the company at ************** and they said that since it says it on my receipt, there is nothing they can do. In reviewing the return policy, I have done everything I was supposed to
  The cashier neglected to tell me. The store manager and the lady at the 1-800 number both told me that sometimes the cashiers forget. And there is nothing that can do and nobody else I can call. That is not a good answer for me.
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 8, 2022/12/30) */
  Thank you for contacting Harbor Freight Tools.
  
  I apologize for the inconvenience Ms. ******* has experienced with us. What she described is not what we want for our customers. Our goal is to provide friendly and helpful service every day.
  
  I forwarded this information to the appropriate District Manager for Store #***. They will review the information and make every effort to correct the situation for you.
  
  We appreciate you taking the time to provide us with feedback, and again, I apologize for the poor experience. If you need further assistance, please let us know.

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13/22 I purchased a predator **** super quiet generator from Harbor Freight for ****** As well as added the extended warranty for *****. When doing regular end of the season maintenance on the generator on 11/27/22 while following the manual's instructions on cleaning the spark arrestor. I want to remove the two bolts holding the spark arrestor on to the unit. The one on the right side was completely stripped. Once I got it out I noticed that it was improperly tapped by the factory. I called Harbor freight and they told me that they did not have an extended warranty on file for me and that there was nothing they could do for me. They referred me to call a predator generator which does not seem to have a number or a website as it is a subsidiary of Harbor freight. Anytime my car I just keep getting the runaround.

  Business Response

  Date: 12/30/2022

  In response to ***************************************** current complaint, I have reviewed the complaint mentioned and have attempted to reach ************************** by phone but was unable to reach him. Once we can speak with ************************** we will gladly address his concerns.
  
  
  Thank you as well for providing this opportunity to respond.

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nobody has reached out to me

  Business Response

  Date: 01/11/2023

  In response to ***************************************** current complaint, we have attempted to contact the customer at the number provided but have not been able to speak with **************************. We ask that he contact ** at his earliest convenience at ************** and request to speak to ***** at ext ****.
  
  Thank you as well for providing this opportunity to respond.

  Customer Answer

  Date: 01/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have yet to receive a call from the business nor have I received any voicemails if my phone was off. I will contact the business at the number, provided.

  Customer Answer

  Date: 01/16/2023

  Today I called ***** back. The number provided does not allow you to enter an extension. Waited about 20 minutes to get a hold of a representative, told the representative what was going on and who I was trying to get a hold of. She told me that *************** on lunch and will give me a call as soon as she got back. This was 2 PM. Still have not received a call back nor have I ever received a call from Harbor freight in regards to this matter.

  Business Response

  Date: 01/31/2023

  
  Thank you for contacting Harbor Freight Tools.
  
  We have been in contact with ************************** and have ensured that his return shipping label was received.
  
  Once again, thank you for taking the time to contact us. We value your business and look forward to serving you again soon.

  Customer Answer

  Date: 02/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13, 2022 at 1:34 pm,at *************** , Harbor Freight Tools.. The sales girl told us we could purchase the generator today and take it with us and they would "honor" the black friday sale price, but we would have to come back to the store on Black Friday 11/25, with sales receipt to get price adjustment.
  We explained that we live in ************, so would that be an issue, She said "No, we could go to ANY Harbor Freight store.
  We have shopped their before and they had made price adjustments in the past, so we believed her. They even gave us the black friday ad so we had everything. The generator was $929.00 and sale price was $779.00.
  When we took our sale slip in on black friday, in*************,Harbor Freight, they wouldn't honor their own ad. They didn't care what we were told. They declined .
  We wouldn't have bought it early, if we knew they weren't going to honor their own sale, especially, since they have done it in the past.
  We are just requesting that they honor what their employee stated, and has-been done prior. We would like our$150.00 refund which we are entitled to.
  I wasn't expecting an issue so I don't have a name, but********************************************************************************************************* was the cashier.
  Than you for any assistance in this matter.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 8, 2022/12/30) */
  Thank you for contacting Harbor Freight Tools.
  
  I apologize for the inconvenience Mr.******* has experienced with us. What he described is not what we want for our customers. Our goal is to provide friendly and helpful service every day.
  
  I forwarded this information to the appropriate District Manager for Store #****. They will review the information and make every effort to correct the situation for you.
  
  We appreciate you taking the time to provide us with feedback, and again, I apologize for the poor experience. If you need further assistance, please let us know.
  
  
  Consumer Response /* (3000, 10, 2023/01/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only response we received was a phone message on January 2, 2023 requesting our email with times to contact us.On January 4, 2023 we provided that to ****, from Harbor Freight, stating anytime. Today, January 11 , we resent message. So,basically nothing has happened to rectify the issue.
  Thank you for your continued assistance.
  
  
  Consumer Response /* (2000, 13, 2023/01/15) */
  On January 14, 2023 the issue was resolved. Thank you for your continued assistance! They did a return and repurchase. Which allowed us to receive it at the sale price. They provided a credit to our account. This is a satisfactory resolution. Thank you!

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****************** flashlight from harbor freight several months ago. It is outside the normal return window, however, the light has stopped working for no apparent reason. It has a very weak light output, no matter what type of new batteries I try, and it intermittently loses all light output.
  I attempted to contact HF via chat, but they apparently do not have this option and I want all communication in writing. I know they have email, however email to large companies tend to be lost or overlooked often.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/12/02) */
  In response to Mr. ********* current complaint, Harbor Freight Tools makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for 90 days beginning on the date of purchase or order.
  
  To assist Mr. *******, we need more information. Please provide your original Invoice Number/Retail Sales Ticket Number, date of purchase, and store number. Once we receive this information we will be happy to review this matter further and properly address his concerns.
  
  We look forward to assisting you once we have this information. We appreciate your understanding and patience.