About

Important information

• Advertising Review:

  On January 3, 2024, BBB Serving Los Angelesand Silicon Valley requested that the business substantiate, modify, ordiscontinue a claim in the company’s advertisement in AOA News and Buyers Guide. The business advertises “AllWork Guaranteed for 10 Years Supervised By Owner.”

  
  The BBB Code of Advertising states, “20.1When using the term “warranty” or “guarantee” in product advertising, theadvertiser must clearly and conspicuously include a statement that the completedetails of the warranty can be seen prior to sale at the advertiser's location,viewed on the advertiser’s website or, in the case of mail or telephone ordersales, made available free on written request. 20.2 Advertisers should only use“satisfaction guarantee,” “money back guarantee,” “free trial offer,” orsimilar representations in advertising if the seller or manufacturer refundsthe full purchase price of the advertised product or service at the consumer'srequest. 20.3 When “satisfaction guarantee” or similar representations are usedin advertising, any material limitations or conditions that apply to theguarantee must be clearly and conspicuously disclosed. 20.4 When advertising“lifetime” warranties or guarantees or similar representations, theadvertisement must clearly and conspicuously disclose its intended meaning ofthe term “lifetime.” 20.5 Sellers or manufacturers should advertise that aproduct or service is warranted or guaranteed only if the seller ormanufacturer promptly and fully performs its obligations under the warranty orguarantee.”

   

  As of February 1, 2024, the business hasfailed to respond to our request for substantiation, modification, ordiscontinuation of the advertised claims.