Complaints

This profile includes complaints for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Excess Telecom

  PO Box 69344 West Hollywood, CA 90069-0344

• 

  Excess Telecom, Inc.

  176 Mine Lake Ct Ste 100 Raleigh, NC 27615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never contacted this company nor made an account. Id like to know how they have gotten my information

  Business Response

  Date: 12/03/2024

  Dear Better Business Bureau,

  Thank you for making us aware. We have located the phone number as an alternate phone number on another customer's account. We have removed the number from the account and you should no longer receive communication from Excess Telecom.

  Excess Telecom

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been a customer of ******************** and yet, I have been receiving texts from them about one of their services that was applied to my phone number. This seems to be a continuing issue with this company, as I have read many complaints about their employees using random phone numbers to sign-up for Excess Telecoms *********** a time where scam texts, calls and emails are so prevalent, I would appreciate it if there was a stronger response to put a stop these repeated occurrences. Below are examples of texts that I have been receiving from Excess Telecom.Text from 11/24/2024:Disconnect Notice from Excess Telecom: You have not used your **************** in 30 days. Please access the web from your Excess Telecom device within the next 15 days or your **************** will be DISCONNECTED. Reply with the word YES if you wish to keep your service active. For questions call **************. - reply STOP to opt out.Text from 11/25/2024:Win big this holiday season! Enter for your chance to win a 65" TV on Black Friday. Log in to Excess Perks and click the TV giveaway tile to enter: *********************************** text STOP to opt-out

  Business Response

  Date: 12/02/2024

  Dear Better Business Bureau, 

  After investigating this, we have found that this number was in our system under one of our customer's alternate phone numbers. We have removed their number and they should receive no further contact from Excess.

  Excess Telecom

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting over a month for a *** card to be sent to me. When I contacted customer service, I was told another would be on its way within two weeks or less... and that was on November 15th. Still no *** card.I can't track it because no ***** tracking number was provided. I can't sign into my account because ******************** does not allow you to create an account until the *** card is received with instructions on how to create an account. I lost my Enrollment ID, but that is only used to check on the status of the account itself and does not show active tracking information.I am extremely frustrated. Excess Telecom needs to fix these issues immediately. Only because it is a government-funded service does it continue to force its customers into the inability to track pertinent information.

  Business Response

  Date: 12/03/2024

  Dear Better Business Bureau, 
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration experienced regarding the delay in receiving a *** card.
  To resolve this issue, we have:
  Reached out to confirm your address to ensure prompt delivery of the replacement *** card. Once confirmed, the *** card will be expedited to the confirmed address.

  We value the opportunity to serve you and resolve this matter promptly.

  Excess Telecom

   

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22598760
  
  I am rejecting this response because:

  I have not received anything from Excess Telecom regarding the *** card delay. I also have switched to another provider, so services are no longer needed. I hope that you can better communicate with future customers, as this was a negative experience overall.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/12/2024

  Dear Better Business Bureau,

  We contacted the customer via email to confirm their address and they responded that they no longer needed the replacement. We apologize for the delay. If there is anything else we can do to assist our Support team would be happy to reach out. 

  Excess Telecom

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********************** since April the device they sent me burnt me and then the screen turned black and it will not work now I have contacted customer support four different times three of the four agents told me they could not give me a replacement whatsoever and now the fourth one is telling me they can give me a replacement but I have to pay out of the pocket $45 for a new device when I don't feel that I should be the one having to pay for replacement when it was from their company and it wasn't a problem that I caused on the device

  Business Response

  Date: 11/25/2024

  Dear Better Business Bureau,

  Thank you for making us aware of this. As a courtesy, we will send a one-time replacement device to the subscriber. The subscriber should receive email communication from our Support team regarding the replacement device. 

   

  Excess Telecom

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a government sponsored phone account with ******** or I did until this EXCESS TELECOM / INFINITY MOBILE .... Whatever there name is, they are trying to get me to use their service. I don't want their service, free phone or a free tablet. I don't want anything from them. I never did. This company has had my service deactivated with ******** for the 3rd time in a one month time frame. It needs to stop. I am a disabled senior citizen who needs to have a working phone service. I've spent numerous hours on phone calls with SafeLink, Excess Telecom and The National Verification. trying to reactivate my account with ********. I thought it was resolved on October 13, 2024. Only to find it was deactivated again on October 24th! Excess Telecom was supposed to have closed the account with my name. I don't know how they got my information to set up the account In the first place On October 24, 2024 I again spoke with the above mentioned companies. They again said they did a cancellation, I asked if they are 100 percent sure, I was told yes, it was done while we spoke on the call. I contacted National Verification again, they gave me a new Application # to give to ******** and hopefully this would resolve everything. My **************** was back that evening. I had my service for a matter of a week on October 31st I find that it was again cancelled because they are getting notification that I am getting service from Excess Telecom! This is NOT true. I now don't have a working phone AGAIN. This Company, Excess Telecom is causing me grief and unnecessary stress. Why won't they just wipe the account with my name clean? I can't understand what their reasoning is. I'm now using a borrowed phone and need to have my phone with the ******** account back and working properly. Please, can someone assist with this company's not so professional tactics? It would be greatly appreciated.

  Business Response

  Date: 11/19/2024

  Dear Better Business Bureau,
  Thank you for providing us with the opportunity to address the concerns raised by Ms. ****** ******** regarding her account with ********************.
  After a thorough review, we confirm the following:
  Ms. ********* account was inactivated as of November 11, 2024, following her transfer to another provider. The account is now fully deactivated, and no further services are being provided under her name. We have ensured that the account closure is complete to prevent any future interactions or notifications that could affect her new service provider.
  Excess Telecom is committed to ensuring accurate and timely account management. Should the BBB or Ms. ******** require any additional details or further assistance regarding this matter, we are available to provide the necessary information via our Support Team. 
  Thank you for your time and attention to this matter.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my lifeline service with *******. Twice it has been switched to Excess Telecom. I never authorized this switch. I have been trying to contact them. But needless to say, no response. I want my information deleted, so that it a surprise phone bill doesn't come. Contacted ******** and *** and got ********** provider for ******** is ******* and has been that way for a long time.Please see if you can help.Thank you ******* *****

  Business Response

  Date: 11/12/2024

  Dear Better Business Bureau, 

  
  Thank you for bringing this matter to our attention. We understand how important it is to ensure that the **************** is properly managed.
  Weve confirmed that the account with ******************** was canceled, and our compliance team has completed this request as of yesterday. An email confirmation was sent to the subscriber regarding this cancellation, and we can assure you that no future charges will be incurred from our end.
  In addition, we have taken steps to ensure that the personal information is removed from our records to prevent any unexpected switches or billing issues in the future. We recommend checking with ******* to verify your Lifeline status with them.
  If you need any further assistance or documentation from us to facilitate this with Lifeline or the ***, please feel free to reach out to Excess Support directly. Were here to help.

   

  Excess Telecom

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22505525
  
  I am ok with the response and appreciate your help. I was wondering if there is a way to get back all the extra money I had to pay on my VERIZON bill due to the fact that they switched me 3 times
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 11/19/2024

  Dear Better Business Bureau,

  We kindly recommend that the customer contact ******** customer service team to request a refund for the charges in question. They will be able to review the account history, confirm the switches, and address any billing discrepancies. 

  Excess Telecom 

  Customer Answer

  Date: 11/19/2024

  To whom it may 
  Complaint: 22505525
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am recently made aware today that my personal Identify Information (PII) my name, DOB, last 4 digits of social security number was used without my consent or authorization to set up ************* through National Verifier. under Application ID Q ************* did not give any of my information to anyone of your employee I do not have an account with you nor did requested to have one created by your company.I do not wish to be associated with you company and would appreciate that my information be purge from you database and computer services. KINDLY STOP USING MY INFORMATION, PLEASE PROVIDE ME WITH YOU LEGAL DEPARTMENT CONTACT PERSON ON THIS MATTER. AGAIN ON 10/23/2024 my PII information was used to establish an account that was not authorized by me, I am asking with this communication for you to stop using my PII information which was used on 10/23/2024 to open an account with your company under false consent/authorization. I contacted your phone number ************** today, Friday, October 25, 2024 at 1:45pm (EST) spoke to a representative ********, who hung up the call while speaking to the customer service area out side of the ************* application ID created by your company employee I have never heard of your company. I would like to be provided with your **************** about these action of false accounts created by your company. What you company has done Is disruptive and cruel and nasty I do not want to have any service with you company. I am a loyal client with a company or my choosing the previous service provider since 2010 and I am now told after being with them since 2010 that you have gone into the system and and cancel my subscription with my ******** ACCOUNT service *********** TELECOM ACCESS ************ ENROLLMENT ID EXC ******** UNDER A PHONE NUMBER OF: ************ ADDRESS ON UNIVERSAL SERVICE ADMINISTRATIVE *** NATIONAL VERIFIER GAVE ME ********************************** (I HAVE NEVER LIVED AT THIS ADDRESS)

  Business Response

  Date: 11/06/2024

  Dear Better Business Bureau,

   

  Our records indicate an in-person application for the Lifeline Program with Excess Telecom powered by IM Telecom on 10/23/2024. As requested, we have closed the account on 10/25/2024, and we have blocked your information from being used on any future enrollments with Excess Telecom. If you believe you were a victim of identity theft, please visit ****************************** to submit a report.

   

  Excess Telecom

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22479688
  
  I am rejecting this response because: The company statement states:  Our records indicate an in-person application for the Lifeline Program with Excess Telecom powered by IM Telecom on 10/23/2024.   I would lo be presented with the evidence of such application for the Lifeline Program whom, I currently havre an investigator at the 67th precinct looking into this matter and all statements needs to be provided to me.  I appreciate your desire to push this matter under the rug and to pretend it never happened does not go unnoticed by me.  And your company's suggestion and recommendation of self reporting to a government agency does nothing for me "zero effect" and it is simply used for me to give my rights away  and used as a ploy so that any government agency can self monitor  me, this has been the design all along where no one is held accountable  for their actions but these situations keeps continuing to happen because no one does anything to prevent it.  This fraudulent account was open without my consent and to overlook this matter like it never happen is an insult to me. Especially when I was never provided with any proof showing documentation or a video of a person opening an so no this is deceptive,  wQuestion: What evidence did you company business provided showing that I used my information to establish a LIFELINE PROGRAM ACCOUNT WITH YOUR COMPANY.  WHEN I HAVE BEEN WITH A LIFELINE PROGRAM  ACCOUNT ESTABLISHED SINCE 2010, WITH COMPANY FOR 14 YEARS AND HAD NO INTENTION OF LEAVING THAT COMPANY UNTIL AN EMPLOYEE AT YOUR BUSINESS USED MY PERSONAL IDENTIFYING INFORMATION WITHOUT AUTHORIZATION OR CONSENT TO OPEN A FRAUDULENT ACCOUNT.  I WOULD LIKE TO FURTHER INVESTIGATION INTO THIS MATTER AND THIS SITUATION IS NOT CLOSED.  there has been no resolution on this master until you have shown written documentation, time and date of incident and the employee who enrolled this application.
  ******* ******

  Business Response

  Date: 11/15/2024

  Our records indicate that an in-person application was completed for the Lifeline1 Program with Excess Telecom powered by IM Telecom on 10/23/2024. On 10/25/2024, you contacted us and requested to cancel the account. The account was cancelled the same day. Additionally, we have blocked your information from being used on any future enrollments with Excess Telecom. 
  

  We are sorry to hear that this has happened. If you believe you were a victim of identity theft, please visit ****************************** to submit a report. Should you decide to involve local law enforcement, we will cooperate fully to assist them with your case.  
  

  If you have not already, you may request to have your Lifeline benefit transferred back to your provider of choice by contacting them directly. We would gladly assist you by transferring your benefit back, however the ******** program requires that the provider you wish to have the service with initiates the transfer at your request. 
  

  If there are any other questions or concerns, please call our **************** at ************. 

  
  

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22479688
  
  I am rejecting this response because:  BECAUSE OF THE CONTINUED STATEMENT:  I WANT A FURTHER INVESTIGATION ON THIS MATTHER.
  Our records indicate that an in-person application was completed for the Lifeline1 Program with Excess Telecom powered by IM Telecom on 10/23/2024. On 10/25/2024, you contacted us and requested to cancel the account. The account was cancelled the same day. Additionally, we have blocked your information from being used on any future enrollments with Excess Telecom. 

  I DID NOT SIGN UP WITH YOU COMPANY. I AM AGAIN  REQUESTING PROOF? WHAT EVIDENCE DO YOU HAVE TO PRESENT SHOWING I VISTED YOU COMPANY AND PROVIDED YOU MY PERSONAL IDENTIFICATION WITH MY NAME, D.O.B., AND last 4 digit of SS#, and I used a false residence address and a false email address, and FALSE a phone  number.  PROVIDE EVIDENCE DOCUMENTATION NEEDED

  We are sorry to hear that this has happened. If you believe you were a victim of identity theft, please visit ****************************** to submit a report. Should you decide to involve local law enforcement, we will cooperate fully to assist them with your case.  

  I AM A PERSON WHO INFORMATION WAS STOLEN AND USED BY YOUR COMPANY  TO ESTABLISHED SERVICE TO STEAL MONEY FROM THE GOVERNMENTG SUBSIDIES  YOUR COMPANY EMPLOYEE WHERE  STOLE MY PII.

  WHY DO YOU NOT DO YOUR JOB AND TAKE YOUR OWN SUGGESTIONS AND DO AN INTERNAL INVESTIGATION ON THIS MATTER

  If you have not already, you may request to have your Lifeline benefit transferred back to your provider of choice by contacting them directly. We would gladly assist you by transferring your benefit back, however the ******** program requires that the provider you wish to have the service with initiates the transfer at your request. 
  
  HOW  I CHOOSE TO MOVE FORWARD WITH THIS MATTER IS ACTUAL NONE OF YOUR CONCERN OR BUSINESS, OUTSIDE OF YOU. PROVIDING ME THE COMPANY EMPLOYEE NAME AND CONTACT INFORMATION SO THAT IT WILL BE GIVEN TO THE ************************** THEY USED MY PII TO GAIN THEIR MONTHLY **************** WITH YOUR COMPANY UTILIZING STOLEN  DATA  TO OBTAIN PEOPLE'S IDENTITY FRAUDULENTLY TO ESTABLISH ACCOUNTS FOR SERVICE SO  THAT YOU USE  WILLINGLY FALSELY ACQUIRED  GOVERNMENT SUBSIDIES UNLAWFULLY. SO I DO NOT TAKE ANY FORMS OF SUGGESTIONS OR RECOMMENDATIONS FROM THIEVES.
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau, 
  We understand the frustration expressed by the customer and take these concerns seriously.
  Upon cancellation, we blocked the customer's information from being used for any future enrollments with Excess Telecom.
  While we do not have the authority to investigate claims of identity theft directly, we strongly encourage the customer to visit ****************************** to submit a report. Should the customer involve local law enforcement, ******************** will cooperate fully and provide any necessary documentation to assist their investigation.
  The enrollment process requires verification of personal information, which includes name, date of birth, last four digits of the Social Security number, and other identifying details. If the customer believes these details were used fraudulently, we are prepared to assist authorities in verifying and investigating this further.
  We take allegations of fraud very seriously and operate in compliance with all federal Lifeline program regulations. However, as this case involves potential identity theft, it is beyond the scope of our internal processes to independently validate or investigate such claims.
  At this time, we believe we have taken all appropriate actions within our control, and we remain available to cooperate with any further investigations initiated by the customer or relevant authorities.

   

  Excess Telecom
  

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22479688
  
  I am rejecting this response because:
  my action is  clear in that I have no plans to accept this business company's deceptive and misleading narrative of a response to my inquiry to their claimed that my PII information was stolen and used by an individual and they aren't able to support their claim and which has been the furthest from the truth on this matter and case.  Their initial response keeps changing in that they indicated that someone visited their location and did an in-person enrollment with one of their employee yet upon self investigating this matter and me filing a police report in *********** *************** detective ***** SHIELD NUMBER 2352 ************. There have been no uncertain terms no acknowledgement of their own internal capturing of my PII information and them using it to establish a fraudulent account to gain government subsidy payment (because we all know that it is a crime).  a crime was committed with and by this business company who  is unaware that my information was already active and that this was the second time this company used by *** information to open a fraudulent account.  So again my questions and refusal to accept their lack of internal investigation is not reach.   They are  are responsible in that they used a  DATABASE System that has my PII information, and this business company used it  to retrieve and utilize my PII information.  what they were unaware of was my PII information they used before, and that I was provided the same excuse of a false statement given by the business company around the same time last year within the same timeframe 2023, them doing they same thing the (government subsidy subscribers) which are circulating my PII information on their database were they open false fraudulent accounts providing different home address, home and false email address.  So to be very clear, they have been partaking in this destructive  action behavior and I have no intention to walk away.  Criminal charges need to be  issued to these business company:EXCESS TELECOM LLC-INFINITI MOBILE- And I would appreciated being PROVIDED ME WITH YOU LEGAL TEAM DEPARTMENT phone number as I have asked for this since the initial reporting filing of this incident on 10/25/2024.  Especially since this is the second time you companies have disrupted my government subsidy,  because they failed to understand or fix the issue internally and they continue to  use my PII information taken from a DATABASE  and create  a "deceptive and false narrative to hide their actions and to play Russian roulette with the government subsidy services.  your statement that My information was not stolen is a fabricated lie, my PII information was used only by you business company  (subsidy subscriber) ALONE and was never stolen as you are now presenting it to seem, and that I am to self-report my PII information to an agency you recommend and/or suggest is set up to safe-guard from who business company like yours, you must really take me to be an idiot that is not happening.  Your business company has used a database to open fraudulent government subsidy account, base on that your company business provided my information INTERNALLY meaning within the company, I would appreciate being given the Employee information and for them to contact the 67th Precinct my information was stolen by you EXCESS TELECOM LLC-INFINITI MOBILE.
  Sincerely,

   

  
  
  ******* ******

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:I received a free tablet from the companny and coverage through the affordability care act. I cancel;ed the account because I did not know that by having it, I screwed up my t-mobile account. When I called to cancel the *** said to keep the tablet. I wasn't using the tablet so I gave it to a friend who was having a hard time. My friend was robbed and they took the tablet. I was trying to find information about the tablet.Issue: I tried to login to my account, couldn't remember the password, so I hit a link to have a change of password sent to my email. I correctly changed my password. I went back to login and it said invalid credentials. I tried contacting the company but they listed no information.

  Business Response

  Date: 10/31/2024

  Dear Better Business Bureau,

  Thank you for making us aware. Since the account is inactive and closed the system does not have a login option for closed accounts. Since the account is closed, the *** card provided to the customer is not active with us anymore. 

  Excess Telecom

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:

   

  No skin off my nose, I was just trying to help a friend, one of the reasons I gave him the tablet in the first place.  I did find it a little sketchy that I was given a free tablet.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for a new tablet on 6/4/24. I was told it would be shipped out in ***** business days. I have called and chatted live multiple times. They finally gave me a tracking number that does not work. I also pay a fee of $12 a month for a tablet I do not have. I was told to use the Sim card in another device to keep the service active and keep the minimal rate. I let my my friends granddaughter use it while waiting. But I need my tablet for my own use. I am tired of the run around and the waiting, feeling like I have been scammed.

  Business Response

  Date: 10/31/2024

  Dear Better Business Bureau,

  Thank you for making us aware. We have expedited the tablet replacement request with our team. We apologize for the delay on the shipment. 

  Excess Telecom

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excess Telecom MSG: text received that **************** not used in 25 days. I have never created an Excess Telecom **************** account and my phone number is with a US ************ text received: 09 Oct 2024, no money paid, just want to ensure my phone number isn't compromised.

  Business Response

  Date: 10/15/2024

  Dear Better Business Bureau, 

  Thank you for making us aware of this. We have removed this phone number from our system, and they should not receive any contact.

   

  Excess Telecom