Business ProfileforStarkwood Property Management

Due to poor mismanagement by Starkwood I have endured health issues caused by moldy and dirty AC units, moldy walls caused by water leaks, noise disturbances by constructions not communicated by management, pest infestation lasting nearly 2 years, safety concerns because of malfunctioning security gates, and poor customer service by disrespectful ********************** employees. Yet, they have no issue cashing the rent check every month! I had to file two complaints by the LA County Health and ****************** to be noticed by Starkwood. Prior to this, my issues were largely ignored for nearly 6 months. What makes this even worse is that the employees have no professionalism. They take away amenities (parking and pool) without advance notice to the tenants. And only when I filed a county complaint did they acknowledge on record their actions and any compensation offered was short. Construction started also without prior notice to tenants to inform them the reason, length and hours causing nuisance to the tenants. They are disrespectful especially to the maintenance workers they hire who have complained that that they were overworked and underpaid. The employees in their office always take an aggressive tone to taking calls (especially ******* and *********) on the few occassions they called me. There were periods were the gate would not lock causing privacy and security issues that lasted for months even when Starkwood was timely notified about them. The team would also enter my unit without my consent and sometimes when notice was given, Starkwood would actually not show up. To protect my rights as a tenant and as advice to all current and future tenants by Starkwood, I suggest you record phone conversations and take diligent notes to submit to any legal or government agency when filing a complaint with them. Their email system is only inbound to obviously keep their employees from issues written audit trail when communicating with tenants.