ComplaintsforWestwood Insurance
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ive been with Westwood insurance company for 8 1/2 years. I put in a complaint well a claim for damages to my home. I was then notified by the agency that my insurance will be ending six 1224 they wont renew my insurance because of my claim, I have water damage that came up to 6000 and so they said theyre not gonna renew my insurance due to this right here and theyre not gonna honor the claimBusiness response
04/15/2024
We are in receipt of the complaint submitted by this insured. A review of her policy reflected submissions of three (3) or more claims which in accordance with the insurers underwriting guidelines no longer qualified her for the policy. Therefore her policy was set to nonrenew. As a longstanding valued client of Westwood, an agent has reached out to her on April 15th to provide her additional coverage options by providing her with quotes with other carriers. We remain committed to assisting her with her insurance needs.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a claim on my house for leakage repair and I got it fixed however, upon my surprise, I received a letter claiming that my fire insurance policy will not be renewed. I called the insurance company, and they claimed that they left QBE insurance corp but I was not under impression that it was due to my claim. Now, Ive been reaching out to other insurance companies and no one wants to *************** and I believe it's because of this company. Ive called the agency that represents QBE but I'm not getting any response.Business response
03/18/2024
We thank you for this opportunity to address the concerns presented by this insured. We have contacted and spoken with this customer and provided a detail explanation as to his nonrenewal. Additionally, we are assisting him with obtaining other coverage options with coverage quotes. We value his business and hope to continue to be able to assist him with his insurance needs.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
unauthorized changes to Mortgage insurance This is my second time having this company make changes to my account without authorization, the most recent happened on 03/05/24, my mortgage company sent a payment to an insurance company that I am not with nor have signed up for. with the letter they sent they request phone call or email to ***************************************** an undeliverable email.Westwood Insurance agency mailed a letter 2/26/24 sent a letter that I received on 03/08/2024 advising me of the change, when i log onto my lenders site they have sent this payment to the unauthorized company: Hazard Insurance03/05/2024AMERICAN BANKERS OF *******$2,517.00.When covid started this happened and I called Westwood and requested that they make no changes to my account with Nation Star, I was assured that this was would not happen again, during that time i was able to catch this and stop payment. and notified the agency the money was being sent to and advised i did not authorize these changes. I had never heard of this company before this happened.now in 2024 they have made changes again to my account, I had a policy that was being canceled on 03/08/2024, and I changed my provider and funds had been sent in my authorized provider: Hazard Insurance02/20/2024HOMESITE INSURANCE COMPANY$1,324.00 Westwood has an account number of ******** I would like ********************** to deactivate any accounts associated with me and for them to stop completing unauthorized accounts. this affects my monthly payment, my escrow, my time to have to call my mortgage lender ***************, the place they sent the money Assurant, and West wood.Business response
03/18/2024
We thank this customer for bringing her concerns to our attention and welcome this opportunity to address them. We have reviewed her account and can assure her that policy obtained on her behalf has been cancelled. The cancellation was processed on March 12, 2024 effective the commence of the policy and she can expect a refund within Seven (7) to ten (10) business days from the date of processing.
We invite her to contact our customer care team at ************** should she encounter any delays.Customer response
03/21/2024
Complaint: 21408205
I am rejecting this response because: The Funds have not been sent to myself or Nation Star I'm still awaiting correction.I spoke with someone with Westwood 03/11/24 I also informed the agent it was my understanding in March (year of Covid) when I originally learned about Westwood; They no longer would be linked to my account since they decided to part ways with an insurance I obtained when with **** of America The agent advised me that they changed their minds and continued on with the company without sending me any information. As of 2024 before this incident I had been advised that this would not happen.
I have spent hours trying to resolve an issue that Westwood caused.
This has increased my Mortgage premium and I still have not been reimburse the funds removed from my account without my authorization.
I would like Westwood to have this escalated for a resolution it has been more than 7-10 business days.
Sincerely,
*******************************Initial Complaint
10/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I sold my property at *************************************************** ** ***** on 06/30/2023 and have submitted required docs for Westwood Insurance, **************************************************. They have not responded to a chain of emails starting 08/08/2023 nor have they connected me on the phone to a representative! I have been on hold on four seperate occasions up to twenty minutes. I am very frustrated with this company who was recommended by **************. I just want to be reimbursed for my yearly homeowners insurance.Business response
10/27/2023
This is in response to Complaint ID # ******** regarding cancellation of the insured's policy and requested refund.
Our attempts to reach the insured have been unsuccessful. We can confirm this policy has been cancelled as requested and the refund has been sent.
We ask the insured to please contact us if she has any additional questions.
Initial Complaint
08/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Can not get of hold company. Company said I was paid up on policy. Got a message I owe on policy, company will not answer the phoneBusiness response
08/18/2023
This is in response to complaint # ******** regarding the insured's difficulties reaching us about an outstanding balance. We apologize for any inconvenience caused by this situation.
We can confirm we have contacted the insured and addressed his concerns. We look forward to assisting him with all of his future insurance needs.
Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We cancelled our home insurance policy FLA415656 thru Westwood insurance agency ASI prior to April 27. We left messages, emails and voicemails. Called more than 20x and no one returns our calls, not even messages or emails. westwood still charged Veterans United $2,607 without our consent since we already cancelled it. They never talk to us and ignoring us. This company are trying to scam people and should not be in business. We would like to have our money back ASAP. We called ASI and we were told that Westwood already canceled our policy but what happened to the money??? Its been 3 monthsBusiness response
08/08/2023
We apologize for the delay in our response to this client's concerns. We can confirm that their request to cancel their policy was processed and a full refund issued. In addition, we have contacted this client to communicate that thier concerns have been addressed. We remain committed to addressing any additional concerns and their future insurance needs.Customer response
08/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I also spoke to Mr ***** of Westwood and he told me that I would receive the refund within few weeks.
Sincerely,
Maybelline ******Initial Complaint
07/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Lack of communication - **************** made several attempts to contact them as they failed to provide evidence of hazard insurance. No return call/email -I made several attempts to contact them to obtain the information and was unable to reach anyone. Due to this reason, I obtained new mortgage insurance and have once again been trying to reach them to cancel the policy. I have instructed my mortgage company to cease sending payments to them and send to the new ins ***Business response
07/18/2023
We acknowledge receipt of complaint ********, regarding lack of communication.
We have made efforts to reach out to the insured, leaving voicemail messages and sending emails that include our direct contact information. Our intention is to provide assistance to the consumer. However, as of now, we have not received any communication in response. Despite this, we want to emphasize that we are still fully available and ready to assist the insured with any insurance-related matters they may have.
Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For 3 years this company has sent declaration to incorrect lender. I have attempted to reach them since 6/7 to send updated 2023-2024 declaration page to our lender ************** but they have only sent old previous year then when try to get a verbal no answer at all they dont answer call nor return emails or calls. Now my policy is about to be cancelled!!! FLA ******Business response
06/29/2023
We acknowledge receipt of complaint # ******** regarding the insureds concerns regarding difficulties in contacting us to make changes to his insurance policy.
We contacted the insured and provided him an explanation of what has occurred with his policy and suggested he contact his lender to address his concerns involving them directly.
We remain committed to assisting the insured with all of their future insurance needs.
Initial Complaint
04/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have tried all methods (phone number for current customer, for new customer, agent email, and a online contact form on their website), to reach a human at this company but no luck so far.Basically I just want to seek help from an agent to update the policy with my new legal name, which is very simple. But I can never reach anybody from any method. The phone is forever busy. No response from email ever.It seems they just sold the policy to you and dump you.Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Westwood Insurance is lying to all the insurance agencies saying I filed a claim under them? They are stating they cut me a check and a claim was filed on my insurance. I never filed and used a claim under Westwood. Yes, an adjuster came out but I didn't go forward with the claim. I went through the warranty **** i have since my house is two years old. After i found out that the Westwood adjuster contacted my home warranty department and caused issues then stated the issue wouldn't be covered, and they valued my home less than market value I canceled my insurance with them. They told all other insurance companies going forward I filed and claim and used money from them. So that no other insurance would ensure me.Business response
02/23/2023
Please note QBE Insurance Corporation forwarded this complaint to Westwood Insurance Agency ( "Westwood") upon initial receipt has done so again. Westwood will need to address this inquiry directly.
Thank you,
Complaint Coordinator,
*****************************
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
9 complaints closed in the last 12 months.