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Business Profile

Wigs

ILikeHair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to return a purchase for over 2 weeks. They refuse to except although they have a 15 day return policy and I have been trying to return it since the day it was received. They keep sending emails asking if I want to return it every time I say yes, they come back with another excuse. And now claim although I paid over $200 with shipping,they want to give me $20 which is unexceptionable as I have been trying to return it in good faith

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 wigs from the ILikeHair website on November 28, 2024. They were delivered by December 13, 2024 (separately).The wigs looked nothing like their listed photos online. Not only was the texture on both completely wrong but the diameter of each wig was much smaller than the size chart online. Both were under 20 inches in diameter which is much smaller than the average adult head.Both are completely unwearable. This company should be ashamed of themselves for lying to customers. I paid $259 total and I feel like I wasted my money.I have included the website photos and the actual wigs I received for comparison along with measurement photos.

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an accidental purchase to the online wig store ilikehair yesterday. I emailed them swiftly letting them know that Id like to cancel my order. I provided the order information I was given on Whatsapp along with screenshots of my purchase.Someone replied to me with this message: Hi there,Thank you for your order.Our products are of very good quality and are very popular.Would you like to try it?We will arrange the shipment to you as soon as possible.I replied back insisting that I did not want to go through with this order. I sent an email out again this morning. However, the company ilikehair went through with my order anyway it is now in transit.

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig from the ILikeHair wig company. I placed the order on 11/25 2024. I havent received my order. Ive attempted to reach out to the company via email and let them know I want to cancel my order. Theyve informed me that I cant because it has already been shipped. This is a lie and the tracking information is invalid and incorrect about my shipment. I no longer want the wig I just want my money back.

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased to human hair wigs from this company. I received two wigs that were not as advertised. The hair is horrible and doubtful that it is human the color and style of the pictures on the website do not match the wigs that I received. I emailed the vendor the same day that I received the wigs and provided pictures of the wigs I received. I told them that the did a bait and switch and that these are not the wigs I purchase and I want my $238.00 dollars back they offered $30 which I immediately declined. I told them that I want a full refund and that if they provide a return address I will send the wigs back. The vendor told me to ask if my family or friends wanted the wigs and again offered $30 refund. I told them that I was going to file a complaint with the BBB.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from ILIKEHAIR. I attempted to contact the seller, but the site indicates that an order was not received. There is not a phone number to contact the seller.

  • Initial Complaint

    Date:06/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/27/24 I ordered a human hair wig ( wig total $149.)from I like hair. Com the item was to arrive 6/5 it did not come so I tracked the order tracking number ************ found that it had been delivered in ************* ******* but said delivered in ***** ******** where I live. So I called ***** to tell them something was wrong they told me that the shipper ( I like hair) put the wrong address on the label and to open a claim and call them to report it I did just that And I asked then to investigate the matter and either send my order or refund my money as of today June 7th still no product nor refunds Company states they are waiting for the customer they sent it too to send it to me. I think this is very unprofessional . The customer should be sending the order back to them not me . What if the hair is damaged or worn this is very unsafe practice and they gave my address out to someone I dont even know without my permission I want a refund This is outrageous and unethical and I shouldnt have to pay for a product that is not coming from the seller I paid Especially with the bed bug out their its a no for me Please help

  • Initial Complaint

    Date:05/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig from Ilikehair that I had seen advertised on ******** and Instagram I ordered the wig around the 1st of May and have sent emails and have not heard from them.

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A WIG FROM ILIKEHAIR ON 2/7/24 I HAVE EMAILED THEM SEVERAL TIMES TO CHECK ON MY ORDER AND THEY HAVE GIVEN ME EXCUSE AFTER EXCUSE FOR THE ***** OF SHIPPING MY ORDER MONEY WAS NOT TO LEAVE MY ACCOUNT UNTIL THE **** HAS BEEN SHIPPED THEY HAVE ALREADY TAKEN MY MONEY WITHOUT THE **** BEING SHIPPED! I JUST CANCELED THIS ORDER AND DEMANDED A REFUND! CONTACTINGPAYPAY TO REQUEST MY REFUND FROM THESE SCAMMERS!HERE IS EMAIL THREAD BETWEEN MYSELF AND ILIKEHAIR! PLEASE CANCEL THIS ORDER, YOU DO NOT DELIVER IN A TIMELY MATTER!THIS IS UNACCEPTABLE TO ME! PLEASE REFUND MY MONEY THANKS! I CAN NO LONGER WAIT FOR THIS WIG!REFUND NOW!On Feb 26, 2024, at 11:19PM, *************************** Hello,I need my order asap, you said it would ship out Monday which is today. Did you get my order yet? Or was it shipped out like you said? PLEASE LET ME KNOW THANKS,On Feb 25, 2024, at 9:59PM, ********************************* wrote:Hi there,May I know the date you need this order?********************************* From: *************************** Date: 2024-02-23 20:10 To: ilikehairltd Subject: Re: ORDER #IW38762 Hello,CAN YOU PLEASE SEND IT OUT IN OVERNIGHT SHIPPING. THANK YOU SO MUCH, I AM PATIENTLY WAITING!On Feb 23, 2024, at 5:27AM, ********************************* wrote:Hi there,Sorry for the delay shipping of your order.Your order was ready to be shipped out before, but we found that the wig has quality problem, we have to send them back to factory for remake.And once it's completed again, we will arrange shipment for your order by the fast way.If there's no problems we will ship out your order on Monday!Thanks for your patience.********************************* From: *************************** Date: 2024-02-20 21:16 To: ilikehairltd ORDER #IW38762 Hello, Im checking on my order, when will it ship please? Its already been 14 days since I ordered. Thanks On Feb 10, 2024, at 6:16AM, *************************** On Feb 10, 2024, at 6:09AM, Hello,When will my order #IW38762 ship please? I am excitingly waiting. This is your shipping policy Dear customers, we ship via ***** and DHL Express, and will ship normally every day during work. Free shipping worldwide .*************-will arrive 2-4 days after ordering Other countries-arrive 5-7days after ordering Special customized products will be delivered in about ***** days, please understand.THIS IS MY ORDER CONFIRMATION??Order Summary Order: IW38762 Feb 07, 2024 12 inches Product **************** Subtotal price:$149.00 Total price:$149.00

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #IW36721 I placed an order for a wig which i received but is totally different from the advertised wig and had a bad chemical smell. I informed ilikehair about my concerns and requested a return address. I received wig on 01/12/24 placed order 12/31/23. Return wig on 01/24/24. Wig was confirmed received by ilikehair on 01/26/24.. I just did some research on ******* and realized this company have a reputation of selling products different from what was advertised. This company needs to be investigated on what type of chemicals is user to make this wigs. Am yet to receive my refund its almost three weeks. They are not responding to my emails

ILikeHair is NOT a BBB Accredited Business.

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