Business ProfileforRainbow Pool & Spa
At-a-glance
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Business Details
- Location of This Business
- 19275 Slate Creek Dr, Walnut, CA 91789
- BBB File Opened:
- 8/23/2021
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Armand S.
08/20/2021
A few weeks after they completed the job, a small area of new tile started to fall off. Soon after, Yong sent someone out to fix it and told me if he had to do another fix he would have to charge me for the labor. (In the beginning of the process, he verbally told me there was a two year guarantee on his work) Even so, I did agree to pay for the labor if more tiles fell off.
A month after the first tile repair, a few more tiles started to fall off in the same area. I let Yong know and thought it would be wise to wait until winter to do the next repair in case any more tiles fell off during the Summer months. Indeed a few more pieces of tile fell off in the same area during that time.
So, in the middle of January, 2021 I began calling and texting Yong to complete the tile repair. When he would not respond to any of my calls or texts, I called Michelle and was finally able to reach Yong and talk to him at her number. He stated he would send someone "next week" at that time.
One month has passed ***** and not a peep. I called Michelle again at her number and she told me to call Yong directly. I made sure to verify his phone number with her to be certain I had the correct number.
Unfortunately, after repeated attempts, Yong has made no attempt to get back to me. Needless to say, I was very disappointed with their lack of trustworthiness and accountability.
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