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Business Profile

Auto Parts

SuncentAuto.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 2, 2023. I placed an online order that included three defferent parts. On Nov 7 th a package came via FEDX. It was missing one of three parts. I called the next day and they sent me an email telling me that the carrier split the package. This is a total lie. They never do that. I calledthem for the next two days and finally some came to the phone and told me they would email me a new tracking number that same day. Here I am three days later with no tracking number and they will not answer the phone.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a catalytic converter with suncent auto .com without reading the reviews for this site, I wish i had. They claim fast and easy returns within 90 days but are refusing a refund for defective parts. That is a LIE!! They are refusing my refund and return even though i sent them photos showing how it is defective, And they even offered me 10 dollars "for my troubles". This site is claiming to be based in ******* and they are based in *****!!!!! a HUGE scam. Every response i get has ******* letters at the end of the email, I have proof if needed. Please shut them DOWN!!!!!!

  • Initial Complaint

    Date:06/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used the website to find a part for my husbands truck. They sent ** the wrong part. Since then they refuse to answer the phone or call me back when I leave a voicemail. They offered through ******** messenger a $35 partial refund and offered for us to keep the part. We told them no. Theyve been saying theyll send us a return shipping label but they wont do it. Its not right for these people to keep our money and not allow me to return the item.

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6pc kit. When I checked the order via ***** tracking I found just 1pc was being sent. I called and the employee on theine assured me it was the correct order. Of course when it arrived it was the wrong part. After calling over fifty times,emailing and reaching out through ******** I've gotten no response. I just want my money back.

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a trunk mat for my car on 6/12 after verifying it would fit (see attached photos). They either misrepresented the product on their page or sent me the wrong one. Judging from the packaging(see attached photo), it is the latter. I immediately reached out to them via chat, only to be ignored. Emailed and got a response asking for photos. Sent photos and asked for return label and they keep stalling and asking for more photos. I don't feel it's my responsibility to keep proving to them they made an error or help them figure out their internal issues. They can do all that when they get the return. After multiple emails, they are now ignoring **** just want a return label and a refund.

    Customer Answer

    Date: 08/11/2023

    This issue has been resolved with the business No further action is required. Thank you!

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a part on March 30th and they sent the wrong item. After much hassle of trying to get ahold of this company they still will not let me return the item and I can not get a refund. They also false advertise that its a **** company but my bank charged me an international fee because its showing somewhere in *************. They will scam u out of money and never answer there phones or emails

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ((((BEWARE))))I purchased new parts and was sent used parts reported to customer sevice via email and phone messages and nothing has been,when i recived these parts they were used i took photos ************** minutes after receiving and opening the package,parts where for sure used, Flanges where ******** and carbon inside the headers burnt on gasket meterial on the mounting points scratched up,Again i purchased (NEW) off there website and paid full amount only to receive used parts very immoral.ive been in the car community since **** and ive never dealt with anything like this before,Suncent Auto . Com is from what i see avoiding responsibility...

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some spacers for my **** truck that i paid 64 dollars and received a power steering hose worth about 8 dollars just want my correct part

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number IS-SA-**********. I've called multiple times left messages, items status is set on processing. I'd like a full refund after reading another complaint and for the lack of professional communication

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was a cheaper transaction maybe 30$ 12/31/23 they dont not have customer service that will answer. ******* returns and make it impossible to return. You have to Mail something in just to find out where to return the item once u get a response. Total joke and no response from customer service

SuncentAuto.com is NOT a BBB Accredited Business.

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