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Business Profile

Auto Parts

SuncentAuto.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a turbo charger for my car in November 2024. It had a one year warranty. I had it put in on November 14. My check engine light came on August 15 I had it checked out and the turbo boosted failed. Called the company and they said they changed the warranty plans recently. But when I purchased it I had a year warranty. They will not honor the warranty.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a front catalytic converter from Suncentauto online on 12/11/24 for my 2011 ****** camry le with a 2.5 4 cylinder but i received an incorrect part . I sent an email stating that the part did'nt fit and that i wanted to get a return label so i could return the part , however they responded that they needed measurements from the old part and pics for the new part i received. I then sent an email that my mechanic had already discarded the old part and installed a new part that was bought elsewhere but I did send pics of part i received and have not received any responding emails

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased wheel adapters for a 2014 dodge ram 1500.. the adapters were delivered, but are the wrong size. We opened the box up and realized the adapters were the wrong size bolt pattern. The adapters has never been used. They're still brand new in the original box. I requested a refund from this seller. The seller requested pictures of the adapters, the original packaging of the adapters as well as the vehicle information. Everything this seller has asked for, I submitted it to them in a timely and professional manner. This seller has my blocked my phone numer.. this seller only reaches me by email at 3am standard central time. I simply want to return the unused adapters for a full refund. The seller is telling me, I am responsible for my own shipping cost if I want a refund, but is willing to give me $25 if keep the adapters. I have no use for these adapters. I simply want to return these adapters back for a full refund. The seller is trying to make me pay shipping cost, in order to get a full refund. This is extortion. I just want a hassle free return for a full refund. This seller is very unprofessional. When I call, my calls are blocked and go straight to voicemail. I need help in getting my refund back. I have pictures of the brand new, unused adapters, but the files are too large for your site. This company needs to be punished for way they treat customers. These adapters were purchased on 10-6-24.. I just want my refund back

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product using PayPal it sent them the wrong address. For two days I called I messaged I used there chat to try to stop them from sending to the wrong address.They sent to wrong address, they said they sent replacement to correct address (lies),they finally said they would refund money (more lies).They do not return messages,dont answer there phones.

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3 February 2024 I ordered a set of Torchbeam 9004/HB1 LED Bulbs. These are headlights for automobiles. I I paid $89.99 for them and delivery was supposedly guaranteed in 3-5 days.It is now 16 February 2024 and I have received absolutely nothing from them! I have attempted to call, email and online chat with these scammers and have gotten absolutely no response from them about anything! I want my money back!!!!

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to return a defective part and after providing pictures of the part they still refuse to send me a shipping label. They offered me a 15% refund to keep the part(why would I want a defective part that idk what vehicle it's for). Now they're telling me I have to pay for return shipping. Also takes 24 hours to get one response out of them

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for a return slip and they will simply not give me one so I can return the products and receive my money back. They are asking my to send my vehicle vin number and for pictures of the original vehicle parts, which I never even removed from the vehicle. They sent me what looked like used parts as well. I just want to return my product and receive my money back but they are making it impossible to do so.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***********************. I live at the address shown herein. On or about 12/31/2023, I purchased two headlight bulbs via the internet from the Business shown in this record and what my email of this transaction shows as Sealight. I purchased: [ SEALIGHT S7S H11/H9/H8 120W 6500K White IP68 LED Headlight Bulbs (2Pcs) from Warehouse: U.S, 2603LTL08R1US, Qty:1, for $89.99 USD. // The bulbs did not fit. I contacted the merchant - via phone call ************** ) and via email [ ******************* ]to inform the merchant of the same, on Monday, January 8th, ****. On, the same phone. Call and via email on Monday, I also informed the merchant that I wanted to return the product and I wanted an immediate refund. The agent or representative said ok and that he could do that. He said he would contact support and they would be in contact. I did receive an email later that night requesting information about my vehicle and pictures of my old part and theirs. I immediately supplied that information by replying to the email from their support department - *********************** I received several requests regarding the same. I advised them via email that I have provided the requested information several times. I one point I advised them. I was getting frustrated, and I felt I was getting the run-around. I also advised them it doesn't talk a week to get to some resolution and to *********** credit/ refund and return. I further advised them via email in the course of the week It doesn't appear that we have accomplished anything. As of Thursday, all communications from Sealight and Suncent support has ceased. In one communication via email, I advised them this was a safety issue and that I'm out of about $100, it is still tied up, a week has gone by, and I can't get a replacement or resolution. // The website clearly shows a return policy with approval which I have met but they stall the process, drag it out, Give you the run-around asking for info you have repeatedly supplied.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an exhaust system from this company and on their website they used pictures that they stole from a different website. I did not get what was in the pictures. have emailed them numerous times and they do not respond, I have used the live chat feature on their website and they still do not respond on that and it is impossible to get anyone to answer the phone and when they do they hang up when i say i want my money back.

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase 10/09/2023 Pd abt $90 Item did not fit vehicle we purchased for. Company has 90 day return policy. I contacted company, they asked for order # , date of purchase and vehicle information. This was provided, and no response since to let us know how to return.

SuncentAuto.com is NOT a BBB Accredited Business.

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