Business Profile

Auto Insurance

CSAA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

363 total complaints in the last 3 years.
112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 24 my car died on me in galt ca not to far from my house I called AAA for a jump our maybe a tow the shoes up but later I found out the dispatched Freindly tow to give me assistance upon getting there I could see the tow truck driver was in a rush he told me he didnt have any time to give me a jump my battery was to low so he said he could tow me I said okay because I new I could get a jump our out a new battery in my car at home I watched him for a while while he hooked my car up then he stayed I could get in the tow truck while he finished I felt and seen my car wasnt going up so smoothly once I seen that it was resistance all I herd was a loud bang along with the tow truck jerking forward real hard my girlfriend was out side the tow truck screaming babe look what he did to your car he tor my front bumper of the car and it pulled so hard it butested my radiator and ***** filters the was connected to the front of the car my car was fine be for this happen I only needed a jump after her was stating he could bring it to there yard they will fix it and he is sorry I told him no bring it to my house so I could bring it to a shop of my choice he gave me his company boss number and I called talk to the owner he said bring it to my shop and he will talk to them from there he answer them one time stating he was in a meeting and never returned any of there calls after our my called I called Aaa and they denied my claim at first stating they read there report and the town my car properly but I appealed the decision and they gave me there insurance company information I contacted ther insurance they gave me a claim number I called there adjuster she stated that she found out that they were not covered during the time of the accident so now I need Aaa our them to oay for my Porshe Panamera turbo to get fixed
Business Response
Date: 11/06/2024
Member also wrote to Department of Insurance and here is our response.
We have again reviewed your damage claim against the Independent Contract Station Friendly Towing relating to your call for service on September 14, 2024, and, as previously informed,we have done everything possible to make an informed and impartial evaluation of the circumstances and damage to your vehicle. Following a review of this case, there was no evidence found to associate the alleged damage with service equipment or negligent actions by the service technician.
You may contact the insurance company for Friendly Towing @ **** ******** Insurance Agency. The agents name is **** ******** his phone contact is ************ and his email address is *********************************************************************.
Thank you for the opportunity to address your concerns. Should you have any questions or require any additional information, please do not hesitate to contact me,

Sincerely,

Lakshmi Pal
Member Relations Executive Office
************ ****************************************
Customer Answer
Date: 11/12/2024

Complaint: 22492948

I am rejecting this response because:

Sincerely,

***** ******
Upon talking to the insurance company Aaa provided for Freindly tow they sent me a letter and Im waiting for a letter for there attorney stating that they did not have insurance with them at the time of the accident and they never had it with them a** well

Business Response
Date: 12/02/2024
The correct insurance information for our contract station Friendly tow
************** Insurance Services, **** ******************************** ****** C ******** ************ ************ *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************

sincerely.
Initial Complaint
Date:10/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Each year, its the same thing. *** sends out a letter which states: THIS IS NOT A BILL. What it is notice of the increase in my auto insurance because theres always an increase.Each year, I call the agent liaison I have at *** and make the same complaint. Check the phone logs which will bear me out on this. Send out the bill instead of this letter [What purpose does this letter serve? And why cant the bill be sent out instead?] because this is what happens: The bill arrives a few days before its due. One year, my insurance was almost cancelled because I had not received the bill on ******** was forced to pay by credit card. A close to $1,000 charge is not something I put on my credit card. AND:a)I do not pay bills online. b)I do not bank online. To date, my data has been stolen 4 times, so I do as little over the web as possible. Now my email address & other info has been found on the Dark Web. c)I will not download my bill from the **** website. I pay by check.This means I go to the credit union to draw money from an account. Then I o go to the ** to mail the letter. My time is as valuable as AAAs. AAAs incompetency must stop.Mail my bill one month before the bill is due, not the week before.AND compensate me for repeatedly having to ask you to do something which is practical, logical, and should be a non-brainer. DESIRED SETTLEMENT My time is as valuable as AAA's time. For my repeated requests, which have been ignored over the years, I want AAA to pay my auto insurance premiums this year. And I want this bill to replace the letter they send, which serves no purpose. SEND THE BILL ONE MONTH EARLIER. This is not a postal service issue as the letter, which is not a bill, arrives in plenty of **********, October 24, 2024, I received an email from AAA/CSAA saying my insurance had expired. I mailed out my check the day after I received the LETTER [not the bill].Check #****/**************** was mailed October 10, 2024.
Business Response
Date: 10/29/2024
Dear BBB:
We are in receipt of your office's inquiry and welcome the opportunity to address any issues raised. Contact has been made with the complainant to address her concerns and provide future payment options. Our records indicate payment for the ********* policy term has yet to be received. Payment is required to accept the policy renewal. As such, we unable to waive valid policy premium.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 10/30/2024

Complaint: 22468899

I am rejecting this response because: I am rejecting this response: Based on CSA & AAA's delay over the last 7 years to mail the BILL in an appropriate amount of time, and which I have complained about for the last 7 years, I mailed a personal check on October 10. I do not bank online & I do not pay bills online; my personal data & info has been stolen 4x. So this year, I called AAA in ******** & they emailed the BILL. I wrote a personal check &mailed the check PLUS a copy of my bill that same day. FYI: the actual BILL arrived in my mailbox 2 weeks later. I spoke w/**** Oct 29 & he was going to check w/his ************* he left a message later Oct 29 to say that Billing had not recd my check & that I could pay by credit card; I cannot do that;payment for different bills comes from different accounts, and money does not grow on trees. Its not my fault that CSAA has not recd my check. I called WF Oct 30 & the check had not been cashed. I cannot charge over $1,000 on my credit card. Then I have to call WF & stop payment on my check. Then I have to trust CSAA will not cash the check when they receive it. So have CSAA/Joshs office email or provide a prepaid label so I can send another check to CSAA; CSAA/**** can also send a ***** or *** #. If this ploy on CSAAs part to force people to pay online or by credit card because CSAA delays sending out the BILL, its the poorest of customer service and respect for customers who have been with AAA as long as I have.

Sincerely,

******* ********
Business Response
Date: 11/01/2024
Dear BBB:
We are in receipt of the complainant's follow up concerns. We are unable to accommodate the request to send prepaid postage. A detailed voice message was left offering payment options.
We appreciate the opportunity to address the concerns. We now consider the matter closed.
Sincerely,
CSAA Insurance Group Policyholder Relations
Customer Answer
Date: 11/02/2024

Complaint: 22468899

I am rejecting this response because:
CSAA left a voice mail with an incomplete address for their corporate office. AND CSAA neglected to tell me that while I could mail a check to the corporate office [incomplete address given in voice mail] the same issue is possible which is the 2nd check NOT being received on time. What CSAA neglected to tell me was that while I could mail another check, if it didnt reach the corporate office within 15 days of when the payment was due [October 22], a financial penalty will be affixed. That date would be November 6, and its highly unlikely that my check will reach the corporate office, if I mail it on Monday November 4. CSAA is again negligent. If CSAA had acted in good faith, they would have informed me of this; instead, I had to call AAA in ******** to find this out. Again, I had to take time to do someone elses job. If Im doing your job, CSAA, then pay me your hourly wage or salary. This lack of an important detail tells me youre not acting in good faith. STOP TELEPHONING ME.

I put a stop payment on the check with my bank. The stop payment is in place for 6 months. If CSAA attempts to cash the check, my bank has been instructed to start an investigation. After 6 months, I will extend the stop payment for another 6 months.
Sincerely,

******* ********
Business Response
Date: 11/04/2024
Dear BBB:
Our records indicate that a payment was received on 11/1. The policy in question is now paid in full and active.
We now consider the matter closed.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 11/05/2024

Complaint: 22468899

I am rejecting this response because:
While I paid this bill, against my wishes, on my credit card, CSAA's bad faith, not full disclosure about penalties still remains on the table. While I don't expect bad faith behavior to change overnight, and I don't expect a response, I'm researching & vetting other companies for next year's insurance, and, I'm notifying my social network so they can be aware and informed if CSAA comes up as an option for auto insurance. CSAA is the same company that took 3 years to remove my name from marketing postal mail. My first time request should have been sufficient, but CSAA continued to send junk/marketing postal mail for 3 years before I AGAIN requested, and they finally did as I requested. As I stated before, if I'm doing your job, then pay me for doing your job. Again, you've wasted my time.

******* ********
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 20th at approx 6am Arizona time I called AAA roadside assistance to tow my truck and travel trailer in *******. All questions were answered regarding the specifics of my truck and trailer. A tow company was dispatched. While waiting the tow company called me to ask the SAME questions I provided AAA. I received multiple calls and updates directly from the tow company with assurances that they were "on their way." About an hour past and I received a call from AAA (Salt Lake City number) that the tow truck wasn't coming after all and a new dispatch for a different tow company had been arranged.I was eventually picked up after a wait in excess of 3 hours. I've been an *** member for 28 YEARS and have never waited that long or had a tow company cancel the job while "on their way." My time is as valuable as anyone else's. I chose to call early Sunday morning as there would be minimal traffic on the roads, thus ensuring a reasonable response time.For compensation for my time and continued loyalty I expect this tow to be REMOVED from my records, thus leaving me with 3 remaining tows instead of 2 (for the current period). I also expect *** to reevaluate their relationship with the first tow company ************** membership # *******************
Business Response
Date: 10/22/2024
Please forward to ********* NCNU at ************************** for review/response. ************************************************
Business Response
Date: 10/24/2024
Since he is a member of another club. We have requested our ******************* to contact his local club to remove this call.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Triple a falsely changed my statement on march 2 of my accident. To say my phone slipped off my phone holder to floor and I went to grab it and hit a curb. There was a storm in ***** that day, my phone was slipping and I reached out for it and at the same time a gust of wind blew my car to the curb. It was weather related and they put at fault. I also have my work insurance statement saying the same thing from farmers. This is fraud.. they have also put me at fault for 5 *************** that were not my fault. They have caused a lot of problems for me getting insurance. Like saying it was my fault that someone hit me in my apartments when I didnt even have them fix my car. Claim number for weather accident 100-561-6609 adjuster ***** ******. Also ***** ***** said an accident was my fault for changing lanes when I made a left hand turn and crossed 4 lanes and because of that it was my fault. I went into the *********** which turns into a left turning lane to make a left turn. At the same time someone comes into my lane and we hit each other. I dont think thats my fault and she yelled at me and we got into it. Claim number 100-559-4147
Business Response
Date: 10/22/2024
Please forward to ********* NCNU at ************************** for review/response. ************************************************
Business Response
Date: 10/24/2024
Dear BBB:
We are in receipt of your office's inquiry and welcome the opportunity to address any issues raised. Our ************ has reviewed the claims in question. Based on the facts of loss the liability decisions will stand. As such, we are unable to accommodate the complainants request.
Sincerely,
CSAA Insurance ***************************************
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay for RV towing. We've been paying for that for over 5 years. *** has left me stranded for over 24 hours. I had a supervisor named ***** call me last night at 8:00 p.m. after waiting over 7 hours for a tow truck. First ***** told me that the vehicle was involved in a flood and it was not. Then he said the vehicle was stuck in mud and it is not. Then he specifically stated several times we do not tow RVs. I said that is a service we pay for so you're telling me you are committing fraud embezzlement in theft. He then again said that *** does not tow RVs. He canceled my tow service. I live in ******* and I have been stranded in ******** for 3 days now. I got a rental car and I'm waiting for them to tow my RV so I can get home and get back to work. So I want to know why they are stealing money because apparently they do not tow RVs is what ***** said. Apparently ***** is a dispatch supervisor. I'm very upset with this company I would like a refund for the last 5 years that we have paid for ********** and apparently they do not tow RVs but they claim they tell RVs I guess just to take your money I'm not quite sure. Our phone call was a recorded phone call so I can prove be on a reasonable doubt that this is what this person had told me.
Business Response
Date: 10/22/2024
Please forward to ********* NCNU at ************************** for review/response. ************************************************. Thank you
Business Response
Date: 11/04/2024
This is what I have been advised by our ************************************* for ** coverage for Arizona members,
AAA Plus ** and AAA Plus ** & Motorcycle Members:
In addition to the vehicles speci?ed for AAA Classic and Plus Members, Plus **, and Plus ** & Motorcycle Members are also eligible for the following: Recreational Vehicles (includes dual-wheel campers and motor homes, ?fth-wheel trailers, camping, travel and tent trailers) are eligible for lockout/locksmith, fuel delivery, battery, tire change and winching/extrication services, and towing up to 100 miles per incident.
Horse trailers, boat and jet ski trailers, and ATV and snowmobile trailers are eligible for tire change, winching/extrication services, locksmith/lockout services, and towing up to 100 miles per incident.Livestock trailers are eligible for air in tire and locksmith/lockout services.
Utility and car trailers are eligible for tire service only.
Motorcycles and scooters are eligible for fuel delivery, locksmith/lockout, winching/extrication services and towing up to 100 miles per incident.

To the extent that motorcycle services are not available, *** will reimburse for covered services at the then-current commercial rate for the region. To the extent that a Member with ** coverage (a) requests ** services from outside of such Member's home club's territory state(s) and (b) such ** services are not available in that area through ***, the Member may submit for reimbursement to the extent that such services are covered by the Member's Membership. Any reimbursements will be calculated at then-current commercial rate for the territory of service.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:10/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is being submitted in regards to a homeowner's insurance claim. Claim number ************. Claim loss occurred 28 January 2024. Claim involved backup water in the basement/water mitigation with the company named Restoration 1 of Springfield located at ****************************************. Requesting assistance in regards to the cost of the water mitigation. According to all records, Restoration 1 final invoice was submitted to me in the amount of $16699.93 in which I paid in full after six months getting invoices and submitting them to CSAA. CSAA insurance only paid/sent checks to me in the amount of $13300.98. See documentation uploaded. I am requesting that CSAA please reimburse me for the amount of $3398.95 because I was instructed that I should submit invoices to CSAA claims adjuster for reimbursement. I paid Restoration 1 in full. Your assistance and guidance in this matter would be greatly appreciated.
Business Response
Date: 10/23/2024
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on October 22, 2024. I have provided the information you requested below.
Our insured hired a mitigation contractor, which billed her directly. Several charges on the bill were not supported. We requested additional information to support the charges on multiple occasions; however, the contractor would not comply with our requests. Therefore, we reimbursed our insured for the undisputed portion of the bill while explaining that we would reopen the claim should her contractor wish to cooperate with our request. We informed our insured of this concern on multiple occasions throughout the claim process. Our insured opted to pay the unsupported charges and has requested reimbursement of these charges. To date, we have yet to receive any documentation to support the charges in question.
Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/24/2024

Complaint: 22459926

I am rejecting this response because: I was never informed not to pay the contractor, the invoices were being sent to me and this was involving my credit as to non payment. Yes, I hired a water mitigation company based on this was due to an emergency water backing up in my basement on 28 January. As I stated, I was instructed to maintain receipts and send them to the claim adjuster. I received two checks from CSAA that I paid Restoration 1. Somewhere in this process, I received and email stating to the claim adjuster, the final cost, yes I paid it to clear this contractor being paid by me. I am highly disappointed with this decision that CSAA states that they would only negotiate at the amount indicated in their communication, so if CSAA would only be willing to start the process at $15000, then why am I not being reimbursement at that amount CSAA is willing to negotiate? Never once was I informed from the emergency claim being called in, that CSAA only pay contractors vested with their supported software non am I in the position of knowing what and how the billing works. Please review that support documentation submitted as to communications with the *** claims adjuster and the contractor Restoration 1. If nothing else, I believe I should be paid the amount CSAA states they are willing to negotiate, the $15000 amount. I am currently away from ******** and the internet is not all that good. Please review, your assistance would be greatly appreciated.

Sincerely,

********* Key
Business Response
Date: 10/25/2024
Dear BBB:
We are in receipt of your offices follow up inquiry and welcome the opportunity to address the issues raised. We have reviewed the complaint to your department which was received on October 22, 2024. I have provided the information you requested below.
We communicated with our insured through multiple correspondence our follow up attempts sent to her contractor explaining why we could not pay the requested mitigation balance and what was needed to support the questionable charges. We also provided our insured copies of the multiple attempts to contact her contractor and the offers made after review of the mitigation invoice.
In addition to the questionable charges on the estimate, the mitigation contractor's estimate had multiple pricing errors that did not align with industry standards. We never offered $15,000 for the mitigation services. Unfortunately, many of the charges still have not been supported.
Overpaying for services that cannot be supported can have a negative effect on our policyholders. We exhausted our efforts to understand or negotiate the mitigation invoice. Since our insured opted to pay the invoice, the contractor stopped responding and will not aide their customer in remedying her out of pocket expenses by providing the necessary documentation needed to support their bill.
Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/25/2024

Complaint: 22459926

I am rejecting this response because: I have now submitted another complaint to BBB as to Restoration1 over charges as per the information provided from CSAA. I will await further reply from BBB on this matter.

Sincerely,

********* Key
Initial Complaint
Date:10/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSAA IS THREATENING TO KICK US OUT OF OUR HOTEL BEFORE OUR HOUSE IS CLEANED AND PASSES AN ENVIRONMENTAL TEST. THEY BEHAVE BADLY BECAUSE THEY CAN. The contractor CSAA sent in to remove a little mold wasnt trained properly in mold removal so they contaminated our entire house. They didnt do proper containment . . . didnt use proper equipment . . . and actually used the wrong equipment that blew mold spores and silica dust everywhere. We informed CSAA of our problem many times via telephone calls and emails. No Response for 41 days. When the claims department finally did start responding Almost nothing they said would happen ever occurred. Just doublespeak and nonsense.Our claims adjuster kept insisting (in writing) that our house was "habitable". CSAA said they would send a company out to do environmental testing. That didn't happen so we hired our own company to test. CSAA wrote that they would accept the results of the reputable company we hired. The results showed the entire house was contaminated with various mold spores and silica dust. Suddenly CSAA changed their minds about accepting the original test results. CSAA's own testing company's report confirmed that the entire house was contaminated with various mold spores and silica dust. However, CSAA was now blaming "poor housekeeping" as the reason for the contamination . . . despite the fact that their own company's test results identified specific mold spores that only come from water damage. Further insurance delays were caused by No Response as CSAA largely ignored emails and phone calls from our designated contractor for the kitchen repairs. When our claims adjuster finally did talk to our contractor . . . we discovered that CSAA are the only people on the planet who believe 28 year old kitchen cabinets can be matched with brand new cabinet materials!Furthermore, CSAA confirmed in writing they would pay for pets boarding, mileage, laundry, and other incidentals. They stopped paying.
Business Response
Date: 10/25/2024
October 24, 2024

Better Business Bureau, ****
************************************************************************************

Attn: *** *.

Re: Complainant:***** *****
BBB File Number: 22448919

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on October 21, 2024. I have provided the information you requested below.
The issues brought up by Mr. ***** within this complaint have been addressed in multiple responses to the California Department of Insurance (CA DOI) from various inquiries submitted by Mr. ******
We were provided a letter of representation from Public Adjuster **** ***** soon after our last follow up response to the California Department of Insurance, which advised Mr. ***** had retained his services to assist in facilitating a settlement. We have been working with ******** since January of 2024 and have recently reached a settlement agreement with him to bring this file to closure. The ****** have been in temporary housing since March of 2023, so part of the settlement agreement included setting a moveout date from the hotel with ample notice (approximately two weeks) so that we could close out the hotel billing portion of the claim, which Mr. ****** public adjuster agreed to.
We regret Mr. ***** has not had a more positive claims experience; however, this claim was handled in accordance with the policy provisions and state regulations.
If you have any further questions or need additional information, please do not hesitate to contact us directly. We are here to assist you and ensure that your concerns are addressed appropriately.
Thank you for your understanding.

Sincerely,

CSAA Insurance Group Claims Department
Initial Complaint
Date:10/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my auto insurance policy ending in 4088 with the company in July, 2024 after they raised my premium approximately 20% despite good driving.I continue to receive invoices for payment as if the policy were still in force. I am now receiving past due notices from the company for payments to a policy from July 13, 2024 - July 13, 2025. No such policy exists.I attempted to view information about this policy online and there are not policies associated with my email. I called the 800 number in the emails I received and the automated response indicated there was no policy associated with the number I was calling from.I am requesting the company correct any internal records that may erroneously show an active policy and outstanding balance. I am requesting the company cease and desist sending invoices and other policy-related communications given I am no longer their customer.
Business Response
Date: 10/22/2024
October 22, 2024

Better Business Bureau, ****

Re: BBB File Number: 22445061

Dear Better Business Bureau, ****:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
Our records show this auto policy was cancelled on August 6, 2024, effective September 01, 2024. There is a $76.87 balance as we provided coverage up to September 1.
We do not show record of a cancellation request in July 2024. To update the cancellation date, please provide us with proof of insurance with your new insurance company start date, we will then update your policy record to reflect. You may submit your proof (example: Auto Policy Declaration) by e-mail to **************************************************************************,place your policy number in the subject line or by US mail to CSAA-Policyholder Relations, *****************************************************************. Thank you.
Should you have any questions or require any additional information, please let us know.
Sincerely,

CSAA Insurance Group Policyholder Relations Corporate Headquarters
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a YEAR, I've received repeated junk mail from *** and their affiliates. I call, told i'm removed, and will not receive any further advertising physical or electronic. My AAA Towing account is unsubscribed from every option *************'RE STILL SENDING ME PHYSICAL JUNK MAIL, VIOLATING THE CAN-SPAM ACT. DO YOU WANT A LAWSUIT?
Business Response
Date: 10/15/2024
Please forward to ********* NCNU at ************************** for review/response. ************************************************
Business Response
Date: 10/21/2024
We have removed his name and current address from all future mailing.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 10/23/2024
Make note! Changes to my address does NOT give AAA permission to reinstate ANY mailings.
I have received the same response on every inquiry. Heed this warning: My ACCOUNT is to NEVER receive any of these types of advertisements in any form to any contact information on my ACCOUNT.
I hope AAA gets it right this time. Lawsuit is next.
Do not test me. Closed, for now.
Initial Complaint
Date:10/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA insurance was set to be my homeowner insurance and had been set up before closing on my home. I connected with the insurance agent and the mortgage company and was assured that the policy was active and that we were all set. Months later I was informed the my policy was canceled and that they mailed a notice to my home ( not my mailing address) which was never delivered. The agent who sold me the policy has been unresponsive/won't pick up the phone or call me back.
Business Response
Date: 10/09/2024
Dear BBB:

Thank you for contacting us regarding the complainant's policy concerns. We welcome the opportunity to address any issues raised.
Our records indicate the policy was written with a mailing address of 171 Wolf Hollow RD, Lake Harmony, PA
18624-7002. I have attached the signed application reflecting the mailing
address in question. The policy cancelled on June 4, 2024, due to not receiving the amount
due. All policy documents and notifications were sent to the Wolf Hollow Rd address.

The complainant can
contact us at 888.222.0094 to discuss new policy options. We hope this provides
the clarity the complainant was seeking.

Sincerely,

CSAA Insurance
Group Policyholder Relations Department

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

CSAA is NOT a BBB Accredited Business.